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Creately Reviews

Overall rating

4.4

/5

162

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.46/10

Reviews by rating

Pros and cons

I loved the finish of the design, and the fact that they had the gridlines to guide placement. Alignment of the shapes were so easy, and loved how customizable it was.
Very easy to use with excellent collaborative features. Nice bright and modern UI.
This was a great product if you're looking for something to do very simple flows and charts in. Price point is great, and the free version still allows to use most features.
Lack of features advertised would be included. Lack of tutorials in the software.
Sometimes the lines between connections didn’t land where I wanted them or changed shape and that was frustrating.
Occasionally, when I'd try to "tweak" a little place on my project it would mess up the whole thing.
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162 reviews

Recommended

ST
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Sahan T.

Computer Software, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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My experience in creately

Reviewed 5 years ago

Mostly Im using creately for my educational purposes and some of office workrs. It’s really good tool to use and easy to manage everything on it.

Pros

It’s easy to use for drawing diagrams and providing pre build templates also. Diagram editing features are amazing and easy to learn.

Cons

The canvas area is limited for the larger diagrams, sometimes it says you have to manually save your changes for some problems.

AR
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Verified reviewer

Computer Software, self-employed

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly recommended for businesses and individuals

Reviewed 5 years ago

Creately is highly recommended for businesses and individuals which create a large number of diagrams and flowcharts, since they can create these images quickly and without much effort, using the templates and other tools available.

Pros

Creately has more than 1000 templates, libraries and over 100,000 different examples which can be easily adapted by the user for their requirement. These examples can help the user visualize easily. The software can be used for creating flowcharts, UML and User interface mock ups in different patterns. One of the main advantage of Creately is the provision for collaboration, which allows the user to...

Cons

Cons - payment required, not suitable for those who require it occasionally

G
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Garth123

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  • Value for money
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Initial impressions let down with more extensive use...

Reviewed 11 years ago

The program showed a lot of potential when I trialed it online but after purchasing it (for a steep price of $75) and using it more, I've discovered that there are a bunch of bugs and limitations (issues with the graphics, text, placement limitations) which prevent me from doing what I want and getting the look I want. For example, text in shapes: the shapes can't be inverted without text flipping...

Pros

No pros were added to this review

Cons

No cons were added to this review

AR
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Verified reviewer

Information Services, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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If you are a BPMN seeker here's your cloud tool

Reviewed 2 years ago

Creately is ideal for companies and individuals that generate a big number of flowcharts and diagrams, since the templates and other tools available enable you to build these diagrams rapidly and with minimal effort.

Pros

1.) The user interface is stunning & straightforward. 2.) The chart's appearance and elements can be completely customized.  3.) Frequently notice on upgrades and new features. 4.) Flexible, simple to use, and easy to share with others without having to convert to PDF or print.

Cons

There are no such Cons to mention on the tool, but it needs more popularity than the other products existing on the market.

AR
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Verified reviewer

Computer Software, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Creately for free and awesome drawings

Reviewed 5 years ago

Very interesting and glad that i found this to simplify the scenarios and work around my software projects.

Pros

Creately is a Free and open license on-line licensed software that can be used very easily for all sorts of diagramming and work flow designing. I have been using creately for more that 4 years for my work and campus work. Highly recommend using creately for simple or advanced diagramming

Cons

Limited options available in the free version was the main blocker for me and the watermarks. But always it is best to proceed with the paid plan as it is totally worth purchasing that.

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Ivan M.

Financial Services, 11-50 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Easy to use, hard to organise drawings.

Reviewed 4 years ago

straight forward software

Pros

fast way to start using it immediately. Lots of patterns

Cons

Not easy to organise folders and move drawings among folders once you created them in one

AR
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Verified reviewer

Education Management, 501-1,000 employees

Used other for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent tool for students and tutors alike!

Reviewed 5 years ago

Overall, I thought the software was pretty straight forward to use. Had some great features and as far as I am concerned, got by SWOT analyses, BMCs and VPCs just right. Would recommend it to students and tutors both - at least worth a shot.

Pros

I like how easy it is to create business-related tools here. Specifically, tools such as the Business Model Canvas or a Value Proposition Canvas. I used Creatley as a student and later on recommened this as a tool to my students when I became a tutor. Excellent!

Cons

I think the software should keep students in mind regarding its pricing. Many young students are not able to pay for the paid plans - at least initially. I think providing heavily subsidised student/tutor plans or free month long trials would be a nice. This is something I missed.

HS
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Hugo S.

Information Technology and Services, self-employed

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Really worthy ;)

Reviewed 5 years ago

It is fine and I have been paying myself for the license besides the fact that I am using in my third company already ;)

Pros

The plastic, colours and really easy to use.

Cons

Sometimes it hangs/stuck loading. Export sometimes seems slow for high definition

AA
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Adelina A.

Education Management, 201-500 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent tool

Reviewed 5 years ago

I use Creately since 2 differents perspectives, like student I can do may homework and like teacher I can create study tools to my students, in both ways, I just waste the enough time to develop my diagrams easely and even fun.

Pros

It has a lot of different tools to build a big range of diagrams and illustrations, but the most like me is the color combination and that you can organize the space around the diagram.

Cons

It is difficult and no friendly chance the letters... size, color, position.

TM
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Tiffany M.

Hospitality, 51-200 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love how easy it is to use!

Reviewed 5 years ago
Pros

What i love is the abundance of templates to represent anything I’m trying to do from website wire framing to SWOT analyses and even org charts. All the information is easy to input and represented beautifully and professionally. The different ways you can export your creation is super useful too.

Cons

I think getting used to tab to confirm an action took a bit of getting used to. Other than that, good to go!

SM
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Soledad M.

Computer Software, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Features, a lot of space to improve the interface

Reviewed 3 years ago

In general, it's a very quick tool with a lot of possibilities to make charts in a low level when you are in a hurry, but if you think in stethics, maybe you'd prefer another tool. Anyway, it's the more convenient tool in terms of price.

Pros

The chance to use it from Google Drive was amazing to me, because I could group all my deliverables on just one place to be shared with my clients.

Cons

It has several usability issues related of how it connects with Google Drive. Creately it's not able to open a new document on the platform and saved it in Google Drive. That was very umcomfortable.

GP
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Graciela P.

Consumer Services, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Creately a great tool for everyone

Reviewed a year ago
Pros

This software it's really easy to use and have differents technologies that you use in this software to understand in a easy way, this software it's amazing and useful.

Cons

I don't like the differents tools, I think it could be more and it can be really good for the differents users, because they want to have a great experience.

RB
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Rod Bishop

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  • Value for money
  • Ease of use
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Not really that great

Reviewed 10 years ago

Creately has a really great website and they ranked really well for the kind of diagramming I was looking for (database design) but the product does not deliver. The let-down was epic.

Pros

It is an online tool that works in your browser and they have a lot of good information on their website about how to build different kinds of diagrams.

Cons

The tool itself is difficult to use and doesn't allow you to do much in terms of working with others at the same time. I was also looking for something that would work well with the Google environment which this doesn't

Vendor response

Hello Rob, Thanks for using Creately and we're sorry that you found it difficult to use. To address some of your concerns we do provide some integration with Google environment. We're available in the Google App marketplace ( https://www.google.com/enterprise/marketplace/viewListing?productListingId=4370+2544572938568579613&pli=1 ) for your convenience. We introduced real-time collaboration last year so there could be room for improvement there. If you'll be kind enough to drop a mail to support@creately.com explaining the difficulties you encountered we'll be happy to have a look and rectify matters. Again sorry about the inconvenience and thanks for complimenting us on our content.

CB
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Chris B.

Hospital & Health Care, 10,001+ employees

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Save your money and go elsewhere

Reviewed 9 years ago

I've been attempting to use this application for more than 6 months. I've opened a half dozen tickets - Creately has opened a similar number, and yet no resolution to my licensing issues. They have only worked with me in a half-hearted way, often repeating the same diagnostic requests and never fully understanding the issue. When I thought they understood it, they came back and told me to delete my license file yet again. So much time has been wasted that the money I paid for the app is almost inconsequential. You would receive much better service and more value for money by going elsewhere.

Pros

Options for web or desktop installation.

Cons

No shared files. Severe licensing issues that can't be resolved - without a license much functionality is inoperative. The poorest and slowest of customer service I've had in a decade.

Vendor response

Hi Chris, We're extremely sorry about your situation. You have been very patient with us and helped us with all the details which makes us feel even more sad. We deeply regret that we couldn't recreate your issue and able to solve it. Again, extremely sorry about the situation and we'll give you a full refund.

AR
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Verified reviewer

Environmental Services, 11-50 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Product With One Major Flaw

Reviewed 5 years ago
Pros

It does exactly what I need it to do - create org charts. It's easy to use with great functionality, and looks great.

Cons

The save/save as functionality is atrocious. I often lose past work because it'll save a current project over a previous one. When this happens I lose the opportunity to use a past chart as a template that would save me a ton of time. Then I'm forced to do it over again. If this was fixed it would be huge.

VL
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Victoria L.

E-Learning, self-employed

Used other for less than 6 months

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  • Value for money
  • Ease of use
  • Features
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No Customer Support and Software Being Sold on the Website is Not the Current Version

Reviewed 4 years ago

I would have like to have created some amazing graphics/diagrams, but I wasn't able to use the features I thought would be included.

Pros

I paid for the software and then I tried multiple times to download the software. The link sent to me in my email with my license did not work. So then I tried to download from the software from the Creately website. Some links on the website didn't work. Finally, after on one of the pages I was able to download the software but is a much older version from 2017. It lack some of the features, and did not have the updates of the advertised newest version. I have sent several emails. I received two responses, the last response stating they were going to help get me the right version, then nothing. No customer service and the software is not what I thought I was receiving.

Cons

Lack of features advertised would be included. Lack of tutorials in the software. Lack of support with issues.

AR
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Verified reviewer

Management Consulting, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Tool for Project Management

Reviewed 5 years ago
Pros

It is easily shared with multiple users to have a living document for collaboration.

Cons

The formatting and user interface is a little bit buggy and non responsive, especially on the desktop version.

JS
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James S.

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Cost effective alternative to more expensive flow diagram software

Reviewed 6 years ago
Pros

Great cost effective flow chart tool with all of the main features and tools that you would expect- Web tool is easier to use and allows for the creation of professional looking flow diagrams

Cons

Some of the templates can be a bit limited compared to other services- could do with being expanded to include a greater range of templates

SN
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Sharon N.

Health, Wellness and Fitness, 51-200 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Creately makes great Org. Charts

Reviewed 5 years ago

Our CEO constantly asks us for new Org charts. No matter what he asks for the finished product always looks professional

Pros

I love the finished look of the organizational charts

Cons

the type and lines can be a little glitchy and the lines move on their own and need to be realligned often

AR
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Verified reviewer

Computer Software, 51-200 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good tool for visualize concepts

Reviewed 4 years ago

Draw concept diagrams and share with stakeholders easily.

Pros

Creately is straight forward, simple to use, user friendly application. Application consists with good library of objects that can be use to create diagrams. It aslo support sharing what you create with others easily.

Cons

Real time collabration can be improved. Some look and feel can also be improved to be give a modern look.

TB
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Tyffany B.

Hospital & Health Care, 5,001-10,000 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Creately

Reviewed 4 years ago

its been good. just sometimes it stops working in middle of designing a project

Pros

neatness and coloring. time consuming, ease of use

Cons

too many error messages . sometimes slow to load

Vendor response

Hi Tyffany, we're glad you found it easy to use and sorry about the error messages you encountered. We're continually working to improve the experience and I'm sure you'll find a much smoother working experience going forward.

AR
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Verified reviewer

Marketing and Advertising, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Creating mind maps become easier with Creately!

Reviewed 2 years ago

Satisfied against the payment and reliable to get the work done with Creately.

Pros

Convenient to collaborate and communicate with collogues when using Creately.

Cons

Sometimes there's a bit lag and delay when we drag and drop.

HS
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HAMMAD S.

Accounting, 11-50 employees

Used weekly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great tool

Reviewed 4 years ago
Pros

Great tool for basic process mapping. Has number of templates to work from.

Cons

Sometimes formatting can be difficult. .

AR
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Verified reviewer

11-50 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
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Create awesome diagrams and flow charts

Reviewed 6 years ago
Pros

It has a lot of great looking elements to make your diagrams and flow charts, org charts great looking. Lots of color and interesting elements.

Cons

It's not very easy to use. It really takes a while to get used to how to do use it. It sometimes gets frustrating to get things done.

Vendor response

Hey, thanks for leaving the review. We're glad you're thrilled with the features. We're a bit sad you've found it difficult to use. If you can say why you found it difficult I can get our team to work on improving things.

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Nuno O.

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good price/quality software

Reviewed 6 years ago
Pros

Big database of templates give us a head start for the diagram.Simple and intuitive for all users. Has 5 free driagram for start and test the software. It´s possible to import from identical tolls.

Cons

If you need more users the price it´s a little high. No Portuguese language for the app.