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GLPi Pricing, Features, Reviews and Alternatives

GLPi product overview

Price starts from

19

/user

Per month

What is GLPi?

GLPI is an incredible ITSM software tool that helps you plan and manage IT changes in an easy way, solve problems efficiently when they emerge and allow you to gain legitimate control over your company’s IT budget, and expenses.

Key benefits of using GLPi

Helpdesk and Asset Management on one platform? Easy with GLPI! We offer complete suite for single price.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Email/Help Desk

Training options

Webinars
Documentation
Live Online

GLPi pricing information

Value for money

4.5

/5

18

Starting from

19

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

GLPi features

Functionality

4.3

/5

18

Total features

36

1 categories

Most valued features by users

API
Access Controls/Permissions
Third Party Integrations
Reporting/Analytics
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Monitoring

GLPi users reviews

Overall Rating

4.6

/5

18

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.53/10
Rating distribution

5

4

3

2

1

11

6

1

0

0

Pros
All the assets are once updated into the system, It has helped to track assets in and out.
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Raju s.

There are several plugins that further assist the customization and solution possibilities for the most diverse challenges. The GLPI community is very supportive and helpful in solving any problems.

RO

Ricardo O.

All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator.
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Daniel A.

Cons
The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.
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Max R.

The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.

AR

Anonymous Reviewer

The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.

RO

Ricardo O.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An excellent incident manager, software control and inventory management!

Reviewed 4 years ago

My experience with GLPI has been excellent. Initially I only used it to manage incidents and requests, however now I can use the problem management and change management module which has allowed me to solve many associated cases that were previously handled in isolation. In addition to the mentioned functionalities, we carry out the traceability of projects with their respective activities, where...

Pros

In my assessment GLPI is a very complete software package that has innumerable advantages for an IT company, it is based on the vertical of ITIL to manage the IT resources of an organization. Through this powerful tool it is possible to manage the inventory of assets of a company, perform support tasks through the management of incidents, problems and changes, allows you to manage your projects and create knowledge bases and manage inventories. In particular I use it in the company with various purposes, from incident management to project monitoring and hardware control of our network.

Cons

Currently I do not have to contribute in relation to the tool, since as it has been updated it has solved practically all the issues compared to a year ago. The community keeps this package updated, and hence the value of being supported in open source.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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One application for all IT Solutions

Reviewed 3 years ago

We have been using this software from years now and it has helped a lot to keep track of assets and all the call or tickets reaised, Also can be tracked all the remedy provided.

Pros

This single software has many components software which has helped a lot in tracking the asset and the tickets raised along with solution provided history. All the assets are once updated into the system, It has helped to track assets in and out. It also provides desk support feature by which any body in organization can raise a request and can be tracked the same.

Cons

Manual updation, all asset entry has to be done manually. There is no feature for auto discovery like in OCS. Since it is a paid software subscription is required.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GLPI - the best one for inventory

Reviewed 2 months ago
Pros

Free, easy to deploy and configure. You can even add support ticket management by linking it to the Active Directory.

Cons

There is sometimes too many information on the screen.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Comprehensive administration of IT resources, but not very friendly and dated interface

Reviewed 4 years ago
Pros

It is free, and even if you are not dealing with IT resources, you can tailor this software to use it to manage your support service. I have used it a couple of years to manage an academic research laboratory in a public University, but migrated to another solution because usability drawbacks and old-fashioned interface. Anyway, I do recommend it for people working with IT, because it is rich inbuilt-in features that makes easier to use it for the purpose he was originally designed for. On the user side, however, the software works without much problems.

Cons

The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good open source service management platform

Reviewed 7 months ago

Using that was ok with no big problems. The main point would be the reports and how to export information from there to have dashboards to support business.

Pros

It is an ITSM that guarantee the management of large IT infrastructures with lots of assets.

Cons

It is an expensive tool and it is not easy to configure to have the broad view of all information in there.

GLPi FAQs and common questions

Q. What type of pricing plans does GLPi offer?

GLPi has the following pricing plans:
Starting from: €19.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of GLPi?

GLPi has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does GLPi support?

GLPi supports the following languages:
Arabic, English, French, German, Italian, Russian, Spanish, Polish


Q. Does GLPi offer an API?

Yes, GLPi has an API available for use.


Q. What level of support does GLPi offer?

GLPi offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk

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