GLPi Pricing, Features, Reviews and Alternatives

In my assessment GLPI is a very complete software package that has innumerable advantages for an IT company, it is based on the vertical of ITIL to manage the IT resources of an organization. Through this powerful tool it is possible to manage the inventory of assets of a company, perform support tasks through the management of incidents, problems and changes, allows you to manage your projects and create knowledge bases and manage inventories. In particular I use it in the company with various purposes, from incident management to project monitoring and hardware control of our network.

Currently I do not have to contribute in relation to the tool, since as it has been updated it has solved practically all the issues compared to a year ago. The community keeps this package updated, and hence the value of being supported in open source.

This single software has many components software which has helped a lot in tracking the asset and the tickets raised along with solution provided history. All the assets are once updated into the system, It has helped to track assets in and out. It also provides desk support feature by which any body in organization can raise a request and can be tracked the same.

Manual updation, all asset entry has to be done manually. There is no feature for auto discovery like in OCS. Since it is a paid software subscription is required.

Free, easy to deploy and configure. You can even add support ticket management by linking it to the Active Directory.

There is sometimes too many information on the screen.

It is free, and even if you are not dealing with IT resources, you can tailor this software to use it to manage your support service. I have used it a couple of years to manage an academic research laboratory in a public University, but migrated to another solution because usability drawbacks and old-fashioned interface. Anyway, I do recommend it for people working with IT, because it is rich inbuilt-in features that makes easier to use it for the purpose he was originally designed for. On the user side, however, the software works without much problems.

The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.

It is an ITSM that guarantee the management of large IT infrastructures with lots of assets.

It is an expensive tool and it is not easy to configure to have the broad view of all information in there.