GLPi Reviews

I have installed GLPI in three medium companies and I also use it for my personal projects, I like that it has two large modules, the first of which is the inventory manager, equipment, servers, peripherals, software licenses, network, reservation of shared resources, among others. The second module is the helpdesk for the follow-up of the interventions, allows the administrators and the support staff...

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GLPI is a great software, however, there are things that I have had problems with in these years, the integration with LDAP is not stable, it is difficult to obtain the data correctly, I have had difficulties with the assignment of profiles to the users that are imported of LDAP, another thing that I do not like is that it is not compatible with Postgresql, which forces me to use mysql.

This single software has many components software which has helped a lot in tracking the asset and the tickets raised along with solution provided history. All the assets are once updated into the system, It has helped to track assets in and out. It also provides desk support feature by which any body in organization can raise a request and can be tracked the same.

Manual updation, all asset entry has to be done manually. There is no feature for auto discovery like in OCS. Since it is a paid software subscription is required.

It is free, and even if you are not dealing with IT resources, you can tailor this software to use it to manage your support service. I have used it a couple of years to manage an academic research laboratory in a public University, but migrated to another solution because usability drawbacks and old-fashioned interface. Anyway, I do recommend it for people working with IT, because it is rich inbuilt-in features that makes easier to use it for the purpose he was originally designed for. On the user side, however, the software works without much problems.

The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.

After other ITSM tools, GLPI was not very hard to configure and deploy.

The flexibility for changing the standard behaviour of the solution. You should develop your functionalities. User interface was old style and the users didn't like it at all.

It is an ITSM that guarantee the management of large IT infrastructures with lots of assets.

It is an expensive tool and it is not easy to configure to have the broad view of all information in there.

In my assessment GLPI is a very complete software package that has innumerable advantages for an IT company, it is based on the vertical of ITIL to manage the IT resources of an organization. Through this powerful tool it is possible to manage the inventory of assets of a company, perform support tasks through the management of incidents, problems and changes, allows you to manage your projects and create knowledge bases and manage inventories. In particular I use it in the company with various purposes, from incident management to project monitoring and hardware control of our network.

Currently I do not have to contribute in relation to the tool, since as it has been updated it has solved practically all the issues compared to a year ago. The community keeps this package updated, and hence the value of being supported in open source.

GLPI, is the most complete platform to take the management of requirements or requests, incidents in customers or IT systems, Projects, problem management, inventories, finally .. Through this great platform I could organize the management of the entire IT infrastructure . When I started using this great tool, I only managed internal requests, later we added incident management and from one case the client was notified, today I carry the projects of the area and all the inventory control of the operational unit. The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of ​​network operations and administration of IT services.

The truth, with time using the tool there is not a single aspect that prevents me from achieving my operational objectives.

The best tool of all, for the management of Tickets. With its update to 9.3 it took a giant leap with the administration of Racks, excellent visual implementation of the rack and the equipment that is there, easy to manage and manage.

The few shortcomings that you have been able to perceive in each version, always solve them and bring much more improvements with each version, there is a large community that supports and helps the continuous improvement of the tool

Very extensive functional modules, regular system updates, good product support. Intuitive system operation.

The system accelerated and became even more readable.

a lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff

It's not totally translated and not all the documentation is finished. Being able to define our own hardware would be nice

A praticidade em auxiliar tanto o usuario final como os usuários da TI, e quando bem configurado atende a empresa inteira.

Por ser uma ferramenta Free, não podemos exigir muito, mas ela entrega além do esperado, o que as vezes sinto falta é de mais suporte, tirando isso sem questionamentos.

Hello, Thank you very much for your feedback, we appreciate it. As fo support, we offer professional support on-premise and GLPI Network Cloud (other services like support, backups, updates included as well). Do not hesitate to contact us or visit our website.

Customizable Robust and easy-to-deploy solution There are several plugins that further assist the customization and solution possibilities for the most diverse challenges The GLPI community is very supportive and helpful in solving any problems

The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.

Facilidad de usa y la ponencia que tiene en funciones de monitorización.

Más plugins abiertos. Algunos plugins antiguos han dejado de tener soporte

Disclaimer *GLPi partner* This is a great tool combining (if you wish) IT inventory and Helpdesk. Of course you can use only one of them. It is important to emphasize you can do both, since I don't know any other product that allows this. Just imagine inventory computers automatically and link tickets to computers, software, network equipment, printers. It's extendable through plugins. For instance you can do Non-IT inventory (cars, rooms, you name it)

GLPi is supported by the community. So, you can have your questions and needs solved or not. Fortunately you can contact a Teclib' partner and they will support, migrate or enhance the application regarding your needs. Reporting is not that flexible out of the box, specially on terms of techs cost control.

The hability to support multiple organizations in an easy workflow with business rules

Not being able to use a mailbox per customer (Entity)

Simple management of clusters as it indicates the elements alongside. Swift tracking of our domains and notifies you a week earlier before they expire. Utilizes GANTT model for visualization of assigned tasks, workflows and other collaborators. Integrates well with RSS feeds for real time updates.

For the twenty eight months I have used GLPi, I haven't had any issue with its performance.

A flexibilidade de configurações que o sisteme permite facilita muito sua utilização no dia a dia. Toda vez que precisava-mos de algum ajuste de configurações, a mesma era executada com simples configurações.

Não há nenhum comentário que poderia lançar contra esta aplicação. Utilizai esse sistema por ao menos 6 anos e não houve nada de o desabonasse.

If you need a services desk software GLPI is an excellent option. It´s Open Source and you can modify the code. You can set different entities, rules, SLA. You can manage the IT inventory.

Improve the reports module, the stats are not clear

Free, easy to deploy and configure. You can even add support ticket management by linking it to the Active Directory.

There is sometimes too many information on the screen.

La facilidad de implementación y utilización.

Complejidad de carga masiva e importación.

It is a very amicable tool visually besides that his fields and characteristics help you to take a control of the requirements and presented incidents and that correspond to your area, it is possible to associate the mail to create the ticket automatically, it is possible to take to him the follow-up of projects, the historical one of the ticket, the persons who interacted in the solutions of the same one, realizes the management of change and it is possible to take the inventory of materials and equipments of network.

It is complicated to realize the safety adequacies for the different units, it is not possible to divide the units of agreement to name, all the ticket can be seen by several persons which is not suitable for areas of discharge manages

I recently had the opportunity to speak with our IT team that has been using GLPifor for IT management and they have mostly positive things to say. They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface. They also mentioned that the software has helped them to better track and manage IT projects, which has improved their overall efficiency.

However, they did mention a few drawbacks. The software can be slow at times, especially when dealing with a large amount of data. Lastly, they mentioned that the lack of customization options can be a drawback for some teams. Despite these issues, the team still felt that GLPifor was a valuable tool for IT management. And, it is free.

It is very easy and simple to use, it allows you to track tickets from opening until they are closed, it is very complete since you can take control of each ticket opened, assign it to a group or user to give a solution, interact with both the client as with the technicians. On the other hand, it allows to keep an inventory control of the companies' computer resources

in the short time that I have been using it I have not found any irregularity that does not allow me to carry out any activity that I have done

Easy to use great to manage issues with customers can check status easy for client and for me Lot of plugins to personalize

at moment any one, i'm very satisfied with it

I worked as a IT asset manager in the past and I've used GLPI to manage all IT equipment in large company (1500+ employees). The software was very helpful and customisable.

The most difficult part of using the software was implementation and configuration- I had internal technical support especially to GLPI.