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ManageEngine ServiceDesk Plus
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud IT Help Desk Software
Last updated: January 2026
ManageEngine ServiceDesk Plus Alternatives & Competitors (2026)
Top 5 free alternatives
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
0.1
Value for money
Starting price
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
0.1
Value for money
Starting price
0.1
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
SysAid
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled ITSM platform for businesses of all sizes
0.2
Value for money
No pricing info
Starting price
0.1
Functionality
Service Reporting
5/5
Multi-Channel Communication
5/5
Supplier Management
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Intercom
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intercom is bringing AI-first Customer Service to the world
0.3
Value for money
Starting price
Functionality
Message Personalization
5/5
Negative Feedback Management
5/5
Lead Verification/Validation
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Jamf Pro
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Apple device management & security for IT professionals
0.1
Value for money
Starting price
0.2
Functionality
User Provisioning
5/5
Application Management
5/5
Activity Dashboard
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
0.2
Value for money
Starting price
0.1
Functionality
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Atera
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud and mobile-based IT management platform with AI
0.3
Value for money
Starting price
0.1
Functionality
Problem Management
5/5
Configuration Management
5/5
Uptime Reporting
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Jira
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Project management and work tracking software
Value for money
Starting price
Functionality
Capacity Management
5/5
Campaign Tracking
5/5
Team Collaboration
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Freshservice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete IT service management (ITSM) tool for business
0.1
Value for money
Starting price
0.1
Functionality
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.4
Value for money
Starting price
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.2
Value for money
Starting price
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Wasp Asset
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Easy-to-Use Asset Management Software
0.1
Value for money
Starting price
0.1
Functionality
Reporting & Statistics
5/5
GPS
5/5
Third-Party Integrations
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
0.4
Value for money
Starting price
0.1
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
0.2
Value for money
Starting price
Functionality
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service platform for unified support
Value for money
Starting price
0.1
Functionality
Remote Monitoring & Management
5/5
Knowledge Management
5/5
Issue Management
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM for automation & management of IT enterprise services
0.1
Value for money
Starting price
0.1
Functionality
Financial Management
5/5
Performance Monitoring
5/5
Project Management
4.7/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-Scale Monitoring Platform For Dev, Sec, and Ops teams.
0.2
Value for money
Starting price
0.1
Functionality
Vulnerability Scanning
5/5
Threat Response
5/5
Real-time Alerts
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Develop enterprise & customer-facing apps
0.3
Value for money
Starting price
Functionality
Database Support
5/5
User Interface
5/5
Iteration Management
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
QMS AI SaaS and on-premises solution for quality management.
0.2
Value for money
No pricing info
Starting price
0.2
Functionality
Document Coding & Control
5/5
Compliance Tracking
5/5
Offline Access
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Workforce management across HR, finance, and IT.
0.5
Value for money
No pricing info
Starting price
0.4
Functionality
Provider Management
5/5
Sick Leave Tracking
5/5
COBRA Administration
5/5
Top Features
Support Ticket Tracking
5/5
Service Reporting
5/5
Scheduled/Automated Reports
5/5
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