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Marker Pricing, Features, Reviews and Alternatives

Marker product overview

What is Marker?

Marker.io is a visual bug reporting tool which enables QA testers, project and product managers, designers and clients to create tickets directly from the website into Jira, GitHub, Trello, Gitlab, Asana, and more. Marker.io allows users to capture bugs, explain feedback through annotations and labels, and then report feedback in one-click. We add all technical metadata and console logs automatically, so your developers can recreate all issues with ease.

Key benefits of using Marker

  • Marker.io plugs directly into existing issue tracking tools, thereby ensuring there are no duplicate issues (single source of truth) or workflow changes (easy team and client adoption).
  • Browser extensions allow users to capture ideas, bugs, and issues from any webpage.
  • Users can save screenshots through existing tools, including Trello, Jira, Slack, GitHub, Bitbucket.
  • Annotations and assigned labels help users clarify their feedback.
  • Users can create clear bug reports quickly and easily.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support

    Training options

    Live Online
    Documentation
    In Person

    Marker pricing information

    Value for money

    4.6

    /5

    51

    Starting from

    $

    49

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Marker features

    Functionality

    4.7

    /5

    51
    Total Features23 4 categories

    Most valued features by users

    Alerts/Notifications
    Workflow Management
    Issue Scheduling
    Routing
    Assignment Management
    Defect Tracking
    Project Management
    Recurring Issues

    Functionality contenders

    Marker users reviews

    Overall rating

    4.8

    /5

    51

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.25/10
    Rating distribution

    5

    4

    3

    2

    1

    41

    10

    0

    0

    0

    Pros
    Marker IO makes it super easy to report a bug directly into Jira with a screen grab, some overlay text, arrows. It makes reporting a bug super easy and helpful to the support team.

    AR

    Anonymous Reviewer

    The ease of capturing screenshots and marking them up with annotations. Additionally, Github integration is fantastic.

    AR

    Anonymous Reviewer

    I like most about this software that it is super easy and intuitive. You really don't need to train people or show them how to use it.

    MO

    Markus O.

    Cons
    Sometimes some of the drawing tools don't behave properly; the text tool is the worst, sometimes the cursor ends up miles away from where the text is actually appearing.

    RC

    Richard C.

    For my purposes I have yet to find a criticism with the product.

    AR

    Anonymous Reviewer

    No option to set up integrations at the company level - leaves the integration up to each user. Lacks workflow sophistication - integration with backend systems can feel very open-ended.

    AR

    Anonymous Reviewer

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy way to share visual issues

    Reviewed 3 years ago

    This is the kind of software that saves you time allowing you to focus on what really matter.

    Pros

    As a developer, I love that all issues reported into Jira actually come with the source URL and information about the user environment (Browser, OS, screen size, ...)

    Cons

    I really hope that the team at Marker.io will build the ability to edit the built-in bug reporting template

    Vendor response

    We now support a custom bug report template help your colleagues & clients report bugs that fit your developers' needs. Just go to your dashboard and you'll see this a new tab allowing you to edit your bug report template.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Bug reporting has never been easier since I've been using Marker !!

    Reviewed 3 years ago
    Pros

    Before Marker, it was very difficult to explain a bug to my development team. I had to take print screens, then send by email, explain in the email the bug, etc. Thanks to Marker, it became very easy! all done in <10 seconds!

    Cons

    It would really be nice if the team could add video recording as a new feature to capture more dynamic bugs

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    My overall experience with marker.io has been good.

    Reviewed 3 years ago
    Pros

    Works well. The customer support is highly responsive. I had a video chat with a couple of your representatives and it was great!

    Cons

    I'm used to using Bonfire (which is now Jira Capture) and I'm missing a few features, like I mentioned in the video chat I had with you guys (the template management feature).

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Premium capture and annotate tool built for Agencies

    Reviewed 3 years ago
    Pros

    Marker.io makes it easy for our clients, project managers, QA and designers to report bugs and issues to our development team via Trello and other support services we employ.

    Cons

    If Marker.io could grab the content of the console log, that would be awesome. Also, really looking forward to having access the Browserstack integration!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Super simple way to report web app issues to my team

    Reviewed 3 years ago

    Saved a bunch of time and it was a really easy setup with the Chrome (and now Firefox) extension.

    Pros

    GitHub integration was the big winner for me. As soon as I spot a bug in our web app, I report a GitHub issue without having to log into the GitHub interface. It's a big time-saver for me.

    Cons

    I'd love for the ability to create and edit different bug report templates for separate GitHub repositories. This would be really helpful and save me even more time :)

    Marker FAQs and common questions

    Marker has the following pricing plans:
    Starting from: $49.00/month
    Pricing model: Subscription
    Free Trial: Available


    Marker has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Marker supports the following languages:
    English


    No, Marker does not have an API available.


    Marker integrates with the following applications:
    GitHub, Jira, Trello, GitLab, Slack, Bitbucket, Asana


    Marker offers the following support options:
    Email/Help Desk, Chat, Phone Support

    Related categories