SolarWinds MSP Manager Reviews

SolarWinds MSP Manager

Help desk & billing software for IT service businesses

3.71/5 (7 reviews)

Chris Hartwig

Great help desk solution for small business.

Used daily for less than 6 months
Reviewed 2018-01-17
Review Source: Capterra

A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket. The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously.

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SolarWinds MSP Manager

Help desk & billing software for IT service businesses

Anonymous

Simple and clean interface, easy to use.

Used daily for 6-12 months
Reviewed 2018-07-02
Review Source: Capterra

Easy to figure out, and you don't really need training. Just get up and go with it. Easy to manage state of the ticket.

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SolarWinds MSP Manager

Help desk & billing software for IT service businesses

Angel Reale

Excellent solution for MSP

Used daily for 6-12 months
Reviewed 2018-01-10
Review Source: Capterra

Stable platform with great features. Also, the company has a site to upload suggestions an enhancements.

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SolarWinds MSP Manager

Help desk & billing software for IT service businesses

Chris Maddox

Good if you can't get better

Used daily for 1-2 years
Reviewed 2019-01-07
Review Source: Capterra

So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job Web-based, I guess is a plus. Does incorporate Solarwinds N-Central.

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SolarWinds MSP Manager

Help desk & billing software for IT service businesses

Vania Yazzie

On par with other SolarWinds products

Used daily for free trial
Reviewed 2019-01-25
Review Source: Capterra

I like that you can create tickets that have timers to make it easier to track how much time was spent assisting a customer.

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SolarWinds MSP Manager

Help desk & billing software for IT service businesses

Robert Burke

Work in progress

Used daily for less than 6 months
Reviewed 2018-03-15
Review Source: Capterra

Still in Beta, but so far so good.We are currently in beta with this product. So far its been easy to integrate and use compared to the service desk program.

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SolarWinds MSP Manager

Help desk & billing software for IT service businesses

Steven Fredricksen

Rating only

Reviewed 2018-08-22
Review Source: GetApp


SolarWinds MSP Manager

Help desk & billing software for IT service businesses