SolarWinds MSP Manager Reviews

Pros
The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously.

Cons
New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Easy to figure out, and you don't really need training. Just get up and go with it. Easy to manage state of the ticket.

Cons
Has some odd bugs here and but the support team is usually quick to fix them depending on how breaking it is.

Rating breakdown

Pros
Stable platform with great features. Also, the company has a site to upload suggestions an enhancements.

Cons
The web interface is sometimes slow and the reporting can be better. Also de auto refresh need to be perfected.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Web-based, I guess is a plus. Does incorporate Solarwinds N-Central.

Cons
Difficult to use. Slow response. Bad UI. Every step requires a save.

Rating breakdown

Likelihood to recommend: 2/10

Pros
I like that you can create tickets that have timers to make it easier to track how much time was spent assisting a customer.

Cons
Hard to setup; I wish there was an easier way to setup clients in the system.

Rating breakdown

Likelihood to recommend: 5/10

Pros
We are currently in beta with this product. So far its been easy to integrate and use compared to the service desk program.

Cons
Its still a fairly new product, it was a bit slow to get started but support has been helpful trying to get us started.

Rating breakdown

Likelihood to recommend: 7/10

Rating breakdown