getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Issue Tracking Software with Knowledge base - Page 3

Last updated: June 2026

1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

108 software options

DoneDone logo

Cloud-based project management & help desk solution

learn more
DoneDone is a cloud-based help desk solution that lets users manage your projects, customer support, and other tasks all in one place. Its built-in project management features give everyone on your team a bird’s eye view of what’s getting done, who’s working on what, and where things stand at any given time.

Read more about DoneDone

Users also considered
ACMP Suite logo

Every feature has a reason!

learn more
In a world full of unpredictability, choosing the right partner is crucial. We are your guide on the path to greater simplicity and efficiency. acmp offers modular and scalable solutions for your specific challenges in the IT department.

Read more about ACMP Suite

Users also considered
Alcea Helpdesk logo

Help desk platform for customer support

learn more
Alcea Helpdesk is an enterprise customer service platform that allows businesses to manage customer support, interactions, case notes, and documents from within a centralized system.

Read more about Alcea Helpdesk

Users also considered
Infraon ITSM logo

ITSM software

learn more
Infraon ITSM, a pink elephant-certified platform, helps businesses streamline and expedite the IT service management lifecycle. It offers a proprietary AI bot that intelligently addresses user queries and requests, resembling human interaction and simultaneously acts as a real-time knowledge base.

Read more about Infraon ITSM

Users also considered
Helprace logo

All-in-one customer service solution

learn more
Tackle every bug and customer issue with a unified trouble ticketing and feedback management system: Question, Idea, Problem, Praise.

Read more about Helprace

Users also considered
Virima logo

Intelligent CMDB automation and complete IT asset management

learn more
Virima is a SaaS platform for businesses to manage IT operations and report potential challenges. It provides IT insights for decision-making through automated infrastructure discoveries and service mapping. The platform is designed to help companies simplify IT operations and systems management.

Read more about Virima

Users also considered
ServiceWise logo

Web based help desk management software

learn more
ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features

Read more about ServiceWise

Users also considered
Taqtics logo

Operations management platform for retail & restaurants

learn more
Taqtics is an operations management platform designed specifically for retail and restaurant industries, to help drive consistent and compliant store operations by giving managers the tools they need to effectively manage day-to-day operations across dispersed stores.

Read more about Taqtics

Users also considered
SpheraCloud logo

Cloud-based enterprise sustainability management solution

learn more
SpheraCloud is a cloud-based enterprise sustainability management solution that enables businesses to manage their performance and achieve their sustainability goals.

Read more about SpheraCloud

Users also considered
HelpMaster logo

Helpdesk, service desk and customer support software

learn more
HelpMaster is used for helpdesk, service desk, IT service management and ITIL-based tech-shops. CRM, ticketing, web self-service, email to ticket conversion, asset management and workflow to help you streamline your customer support operations.

Read more about HelpMaster

Users also considered
ConSol CM/Complaint logo

Complaint management software

learn more
ConSol CM/Complaint is a complaint management solution designed to help businesses of all sizes manage complaints on a unified interface. The software helps you to process customer complaints quickly & efficiently. Eliminate the causes of errors & create 8D reports

Read more about ConSol CM/Complaint

Users also considered
Testify logo

Digitize checklists & workflows for industrial operations

learn more
Testify is a no-code platform that digitizes checklists, audits, and workflows for industrial teams. Capture data in real time, ensure compliance, and boost efficiency on the shop floor with mobile tools and seamless integrations.

Read more about Testify

Users also considered
Naofix logo

A unique SaaS that merges the powers of Helpdesk, CMMS & CRM

learn more
Naofix's issue tracking simplifies IT incident management by organizing them into tickets categorized by equipment, location, and priority. It enables quick assignment to the appropriate technician or team, while tracking response and resolution times to ensure timely and efficient support.

Read more about Naofix

Users also considered
VIZOR IT Asset Management logo

ITIL Certified IT Service and Asset Management Solution

learn more
VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. On-premise or Cloud. Try for Free.

Read more about VIZOR IT Asset Management

Users also considered
Fielder Agent logo

Cloud-based software for managing agents in the field.

learn more
Fielder Agent is an application for the management and control of field agent assignments. The software operates based on the planning of optimal routes and the use of resources. It also facilitates the traceability of activities in real-time. It includes a web portal and mobile apps.

Read more about Fielder Agent

Users also considered
Enablon Incident Management logo

AI-enabled incident management software

learn more
Enablon Incident Management is an artificial intelligence (AI)-enabled software designed to help businesses ensure workplace safety and regulatory compliance with industry standards. It allows employees to predict, report, and prevent incidents, mitigate organizational risks, and perform root cause analysis.

Read more about Enablon Incident Management

Users also considered
BigPanda logo

Autonomous Operations- Intelligent Automation for IT Ops

learn more
BigPanda (bigpanda.io) Autonomous Operations platform helps IT Ops, NOC & DevOps teams detect, investigate and resolve IT incidents faster and more easily than ever before.

Read more about BigPanda

Users also considered
Request Tracker logo

The system you need to track the tasks you can't forget.

learn more
Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.

Read more about Request Tracker

Users also considered
QAlert logo

Citizen request management solution for local & county gov

learn more
QAlert is a a web-based citizen request management software solution suite used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints.

Read more about QAlert

Users also considered
ServicePRO logo

Enterprise Service Desk Request Software that delivers ROI

learn more
ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.

ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation.

Read more about ServicePRO

Users also considered
ServiceNow HR Service Delivery logo

Deliver great employee experiences across the enterprise

learn more
ServiceNow® HR Service Delivery unlocks enterprise productivity and gives your employees the service experience they deserve.

Read more about ServiceNow HR Service Delivery

Users also considered
Capacity logo

Artificial Intelligence-based knowledge management solution

learn more
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.

Read more about Capacity

Users also considered
Alloy Navigator logo

Award winning IT Asset Mgmt and Service Mgmt platform

learn more
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

Read more about Alloy Navigator

Users also considered
HEINZELMANN logo

Issue tracking software for the IT sector

learn more
HEINZELMANN is an issue tracking software designed to help businesses track computer hardware and software inventories, licenses, and orders. Administrators can capture, maintain, and administer critical information about assets such as health status in real-time.

Read more about HEINZELMANN

Users also considered
Insightly Service logo

Insightly Service

learn more
Service is the newest addition to the Insightly unified suite of customer relationship management applications.

Read more about Insightly Service

Users also considered