Pivotal Tracker is an award winning, easy to use collaboration and web-based project management software for agile development teams. It keeps everyone, even distributed teams focused and on the same page, with an integrated, always up to date story board.
ServiceNow Customer Service Management is a cloud-based software designed to help businesses handle and resolve clients' queries through omni-channel communication, work order assignment, case management, and more. With the Playbooks for CSM module, agents can request information to/from clients, create tasks for team members, and visualize the entire case process lifecycle on a unified platform.
Sentry provides error tracking and crash reporting so every developer can instantly see how their production code affects real users and automatically triage and resolve issues as part of their existing workflow. Sentry aggregates and adds important context to stack traces and tells you the users, services, and servers that were affected.
Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via mobile, tablet and desktop, eHelpDesk provides features for measuring customer satisfaction, responsiveness and team productivity.
zipBoard is a cloud-based website annotation solution designed to help web developers and designers create and manage bug reports & collect feedback. Key features include task management, commenting, email notifications, collaboration tools, version control, progress tracking & project management.
OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.
Usersnap is a feedback platform that helps software companies to collect customer feedback and measure user experience (CSAT, NPS, CES), to do visual issue tracking for QA, UAT and beta testing. All-in-one platform. Get all metadata (screen size, browser, etc), screenshots, and screen recordings.
Cayzu Help Desk allows you to handle a variety of issues with a beautiful and easy to use interface. Track every ticket, track email conversations, and track where the fires are. Prioritize and categorize tickets while automating repetitive tasks and analyzing your workflow.
By combining screen recording with technical logs, Bird Eats Bug saves on average 2-4 hours/user/day on dealing with technical issues. The tool requires no technical setup so any company can start using it within a few minutes to achieve efficiency gains from Day 1.
Tired of answering "What's the WiFi password?" atSpoke auto-resolves more than 40% of requests using AI, and the more you use atSpoke, the smarter the machine learning gets. When you don't need to worry about answering the same FAQ over and over again, your team can focus on more important tasks.
SeeClickFix is a 311 request and work management application designed to help organizations bridge the communication gap between residents and their local governments. It enables professionals to create a ticket and send it to the concerned department when an issue is reported.
ZilicusPM is a web-based management software that helps businesses with advance task scheduling, risk management, issue tracker, document management and collaboration features using an intuitive interface. It has features such as online project management software and desktop-like performance.
Instatus is a cloud-based status page software that allows users to communicate their status using incidents and maintenances. It provides templates and supports multiple languages. Users can also use components & groups and add 3rd party ones. Statuses can be automated with monitoring services.
osTicket is an open source customer support ticket management software. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. You use the auto-assigner and auto-responder to set repeated workflows and actions for certain ticket types. The free customer support app also offers a customer self-service portal and dashboard reports.
Planio is an issue tracker and agile project management tool based on open-source Redmine. You'll be able to manage projects using agile methodologies such as scrum, host git/svn repos and manage documentation all in one place.