Squadcast Pricing, Features, Reviews & Comparison of Alternatives

Squadcast

Incident management software

5.0/5 (5 reviews)

Squadcast overview

What is Squadcast?

Squadcast is an incident management software that helps businesses send alerts, create event tags, and track response activities on a centralized platform. The incident war room module enables users to establish communication with emergency responders and facilitate real-time collaboration on incidents.

Squadcast includes public and private status pages, which provide stakeholders with updates on incident response activities in real-time. It lets users send emergency notifications through multiple channels including SMS, email, and in-app alerts. It lets engineers auto-escalate alerts to specific individuals and teams. Administrators can also configure event severity levels and attach various priority tags including low, high, and critical to ensure visibility among team members.

Squadcast allows businesses to utilize REST application programming interface (API) to integrate the system with several third-party applications such as Slack, Jira, Papertrail, Zabbix, and more. Administrators can configure role-based access control, allowing specific individuals to view, add, edit, or delete information.
www.squadcast.com

Pricing

Starting from
$9/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Squadcast screenshot: Squadcast main dashboard Squadcast DemoSquadcast screenshot: Squadcast incident war room & timelinesSquadcast screenshot: Squadcast escalation policiesSquadcast screenshot: Squadcast open incidents

Squadcast reviews

Excellent
5

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  5.0
  5.0
Utkarsh Tripathi

Squadcast: Been there.

Used daily for 6-12 months
Reviewed 2019-09-04
Review Source: Capterra

Best Centralised incident management tool.

Pros
- Custom definable escalation policy - You can integrate with N number of services with Squadcast - Complete transparency of the incident response process - Simple UI/UX and brilliant features to eliminate unwanted alerts

Cons
I can't find any, really happy as of now

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Priyanka Selvaraj

Huge relief, dramatically simplifies on-call.

Used daily for 6-12 months
Reviewed 2019-02-26
Review Source: Capterra

It’s a great product for incident management. The team, and founders are directly accessible. We’re considering some more flexible schedules now that we are on Squadcast. Our team is located across two timezones, so would love more flexibility in the on-call calendar scheduling.

Pros
We had a large team of 150 engineers, and we didn’t have the budget to have everyone on-call with one of the existing tools. We bought a few smartphones and directed all our critical alerts to them. We used to rotate the ownership of these smartphones weekly. We first heard of Squadcast through a friend at a different tech firm, and found out that they had adopted Squadcast with access to every engineer through a combination of unlimited free stakeholders with read-only-access, and customized bulk pricing for the rest. Squadcast has really helped us with easy handovers, and a great mobile interface.

Cons
Really happy for now as we are yet to experience any issues with Squadcast.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Richa Khatri

Great value, superb responsiveness to feature requests

Used daily for 6-12 months
Reviewed 2019-02-27
Review Source: Capterra

We badly needed recurring maintenance and alert suppression. With other tools we were facing severe alert fatigue (upto 50% of incidents needed no action). It’s become easier to configure this in Squadcast.

Pros
Our entire team has access to Squadcast - we really liked the unlimited free stakeholders capability. We needed recurring maintenance schedules, and better alert suppression capability based on context, both of which we couldn’t find in other tools. They were quite responsive to our feature requests, and added functionality to solve our needs within a couple of weeks.

Cons
None yet. It’s simple and straightforward to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Roger Mayfield

Reliable Incident Alerting

Used daily for 1-2 years
Reviewed 2019-02-21
Review Source: Capterra

We use Squadcast to get alerted on our systems that need to have high availability to maintain our customer SLAs. The alerts are pre-configured to reach the right people and escalate automatically with all the relevant info, we also get reports on our incident response effectiveness.

Pros
Very easy to use and set up. Multiple notification options - I usually prefer in-app notifications to text/phone calls while others on my team get calls and use IVR to ack alerts. Alert Forwarding is also useful when we are not available for doing regular on-call.

Cons
more customizations would be cool but not a deal breaker as it works as expected

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Parag Agarwal

Best PagerDuty alternative ever

Used daily for less than 6 months
Reviewed 2019-02-26
Review Source: Capterra

We managed to reduce our operational cost when switching from Pagerduty and our team efficiency has increased.

Pros
Incredible alternative to PagerDuty - better features, at a lower pricepoint. We couldn't afford PD for our entire team, but it was a good move to use Squadcast across the board. Unlimited free stakeholders is a godsend.

Cons
We have all the integrations we need but more integrations might be helpful for us in future. Hope they add them soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Squadcast pricing

Starting from
$9/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Squadcast is available across three pricing plans, outlined below. It offers a free version as well.

Essential: Available for free
Pro: $9/user/month (billed annually) or $12/user/month (billed monthly)
Enterprise: $19/user/month (billed annually) or $25/user/month (billed monthly)
On-premise solution: Please contact Squadcast directly for pricing details.

Squadcast features

API
Activity Dashboard
Automatic Notifications
Chat
Collaboration Tools
Contact Management
Instant Messaging
Reporting & Statistics
Third Party Integration

Call Monitoring (100 other apps)
Call Recording (151 other apps)
Call Routing (112 other apps)
Call Transfer (102 other apps)
Caller ID (93 other apps)
Communication Management (113 other apps)
Conferencing (107 other apps)
Customizable Branding (89 other apps)
Real Time Reporting (88 other apps)
Video Conferencing (105 other apps)
Voice Mail (92 other apps)

Videos and tutorials

Additional information for Squadcast

Key features of Squadcast

  • Alerts/Notifications
  • Communications Management
  • Corrective and Preventive Actions (CAPA)
  • IT Incident Management
  • IT Reporting
  • Incident Reporting
  • Issue Auditing
  • Issue Scheduling
  • Mass Notifications
  • Prioritization
  • Remote Access/Control
  • Templates
  • Ticket Management
  • Two-Way Communication
View All Features