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Squadcast Pricing, Features, Reviews and Alternatives

Squadcast product overview

Price starts from

$

9

/momonth
Per Feature

What is Squadcast?

Squadcast is an incident management software that helps businesses send alerts, create event tags, and track response activities on a centralized platform. The incident war room module enables users to establish communication with emergency responders and facilitate real-time collaboration on incidents.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Documentation
In Person
Live Online
Videos

Squadcast pricing information

Value for money

4.7

/5

7

Price starts from

$

9

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Squadcast features

Functionality

4.6

/5

7
Total Features52 5 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Alerts/Notifications
Reporting & Statistics
Chat/Messaging
Contact Management
Activity Dashboard

Functionality contenders

Squadcast users reviews

Overall rating

5.0

/5

7

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.57/10
Rating distribution

5

4

3

2

1

7

0

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

It is the system that does best what it sets out to do

Reviewed a month ago

For two years I worked as an IT services manager for a public agency. During this period, I tested multiple tools in order to select a tool for acquisition, but I ended up deciding to build an in-house tool to specifically meet our demands.

Pros

As stated in the title, the functionalities provided in the platform work very well: the interface is aesthetically pleasing, easy to use and understand, the presentation of the flow in which tickets and issues are escalated is very clear and the data analysis can be done in the platform is exceptional, including calculating metrics and performance indicators of the IT services in question.

Cons

The problem is not what the platform does (because what it does, it does well), but what it doesn't do. As it is not a complete solution, it requires IT teams to operate multiple systems. The idea of separating IT services from the elements that make up the service is good, but it requires using integration with another platform just to take care of the elements that make up the services. This can increase the final cost of the IT service management solution.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Squadcast: Been there.

Reviewed 2 years ago

Best Centralised incident management tool.

Pros

- Custom definable escalation policy - You can integrate with N number of services with Squadcast - Complete transparency of the incident response process - Simple UI/UX and brilliant features to eliminate unwanted alerts

Cons

I can't find any, really happy as of now

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Huge relief, dramatically simplifies on-call.

Reviewed 3 years ago

It’s a great product for incident management. The team, and founders are directly accessible. We’re considering some more flexible schedules now that we are on Squadcast. Our team is located across two timezones, so would love more flexibility in the on-call calendar scheduling.

Pros

We had a large team of 150 engineers, and we didn’t have the budget to have everyone on-call with one of the existing tools. We bought a few smartphones and directed all our critical alerts to them. We used to rotate the ownership of these smartphones weekly. We first heard of Squadcast through a friend at a different tech firm, and found out that they had adopted Squadcast with access to every engineer through a combination of unlimited free stakeholders with read-only-access, and customized bulk pricing for the rest. Squadcast has really helped us with easy handovers, and a great mobile interface.

Cons

Really happy for now as we are yet to experience any issues with Squadcast.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Squadcast is a must have for podcast producers

Reviewed 3 months ago
Pros

The platform is very well designed. It is much better than Zoom for recording podcast guest epiosde.

Cons

There is nothing bad about this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Reliable Incident Alerting

Reviewed 3 years ago

We use Squadcast to get alerted on our systems that need to have high availability to maintain our customer SLAs. The alerts are pre-configured to reach the right people and escalate automatically with all the relevant info, we also get reports on our incident response effectiveness.

Pros

Very easy to use and set up. Multiple notification options - I usually prefer in-app notifications to text/phone calls while others on my team get calls and use IVR to ack alerts. Alert Forwarding is also useful when we are not available for doing regular on-call.

Cons

more customizations would be cool but not a deal breaker as it works as expected

Squadcast FAQs and common questions

Squadcast has the following pricing plans:
Starting from: $9.00/month
Pricing model: Free, Subscription
Free Trial: Available


Squadcast has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Squadcast supports the following languages:
English


Squadcast supports the following devices:
Android, iPhone


Yes, Squadcast has an API available for use.


Squadcast integrates with the following applications:
Nagios XI, GitHub, Jira, Datadog, CircleCI, Prometheus Platform, Freshping by Freshworks, Pingdom, Sumo Logic, Loggly, Sensu, Slack, Sentry, Zabbix, Crashlytics, Server Density, Papertrail, Google Meet, LogDNA, OverOps, New Relic One


Squadcast offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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