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Managed Service Providers (MSP) Software with Remote Monitoring & Management (2026)

Last updated: April 2026

Why is remote monitoring & management important for managed service providers (MSP) software users?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Remote monitoring and management streamline the oversight and maintenance of client systems. It enables proactive issue detection, efficient updates, and centralized control, enhancing service quality and reducing labor costs for managed service providers. Of the 172 reviewers who rated remote monitoring & management, 90% rated this feature as important or highly important.

Key features of managed service providers (MSP) software based on insights from 807 verified reviews

Remote Access/Control: Reviewers appreciate the ability to control multiple machines securely, reducing travel costs and enabling faster issue resolution. 93% of reviewers rated this feature as important or highly important.
Support Ticket Management: Users value the organized, customizable ticketing system that streamlines communication, tracks issues, and integrates with other tools. 91% of reviewers rated this feature as important or highly important.
Server Monitoring: Reviewers highlight the importance of monitoring server performance, setting custom alerts, and ensuring uptime through automated actions. 91% of reviewers rated this feature as important or highly important.
Backup and Recovery: Reviewers emphasize reliability and ease of use, appreciating features like remote restores, cloud backups, and version control. 89% of reviewers rated this feature as important or highly important.
Patch Management: Users find automating patch deployment critical for security, with features allowing customization and easy tracking across multiple devices. 89% of reviewers rated this feature as important or highly important.