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Brand24
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Social listening tool for businesses of all sizes
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Brand24 - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Brand24 overview
What is Brand24?
Brand24 is a powerful, award-winning app for social listening. Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors. Brand24 collects publicly available data from various sources, e.g. – Social media – Blogs, forums, and review sites – News sites – Newsletters – Podcasts What can Brand24 do for you? 1. Analyze the results of your marketing campaign with a hashtag – See how far your hashtags spread on social media. 2. Assess the sentiment of online mentions – Discover how your audience feels about your messaging. 3. Protect your brand reputation – Respond quickly to all negative comments online. 4. Analyze your social media activities – Look at engagement, number of interactions, sentiment, and more. 6. Find influencers for your influencer marketing campaign – Brand24 shows you detailed post stats, including likes, comments, and shares. 7. Find the most popular hashtags – Brand24’s Analysis tab will let you discover what hashtags will help you reach a wider audience. 8. Prevent PR crises – Keep your online reputation safe and reply to dissatisfied customers.
Who uses Brand24?
By industry, Brand24 reviewers are most commonly professionals in marketing and advertising (23%). The most frequent use case for Brand24 cited by reviewers is social media monitoring (70% of reviewers).
What do users say about Brand24 pricing?
Most users consider Brand24 to provide good value for money, as they can add more projects at similar prices. Some reviewers feel it is costly for small businesses, and they mention limited features in lower tiers.
Starting price
per month
Pros & Cons
Responsiveness
Usability
Analytics
Segmentation
Coverage
Accessibility
Brand24’s user interface
Brand24 pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about Brand24?
Reviewers appreciate Brand24 for its reliable social media and internet monitoring, timely alerts, and comprehensive brand tracking, which help them manage reputation and respond quickly to mentions. They find the user interface intuitive, reporting features useful, and customer support responsive and helpful, making it easy to set up and train teams. Pricing is seen as fair for larger organizations, though some feel it’s expensive for smaller businesses.
Users report that sentiment analysis and historical data access could be improved, with occasional inaccuracies and limited coverage for niche languages or older data. They mention that more customizable reports and broader social media integration would enhance the experience.
Select to learn more
Who uses Brand24?
Based on 253 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Brand24's key features
Most critical features, based on insights from Brand24 users:
All Brand24 features
Features rating:
Brand24 awards
Brand24 alternatives
Brand24
Starting from
199
Per month
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Starting from
499
Per month
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Marketo Engage
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Brand24 pricing
Pricing plans
Pricing details:
User opinions about Brand24 price and value
Value for money rating:
Of 37 reviews that provide robust commentary on Brand24's price and value, 73% mention it in a positive light.
Most users consider Brand24 to offer good value for money, noting that it allows adding more projects or companies compared to other tools within the same pricing tier. They appreciate the fair pricing for the features provided, including a sleek interface and convenient experience. Some users report that the tool is cost-effective for non-profits and small to medium enterprises, and they find the customer support and ease of use to be significant benefits. However, some reviewers feel that the tool is quite costly, especially for small-scale businesses or personal use, and they mention that certain features are not available in the lower pricing tiers.
, and
To see what individual users think of Brand24's cost and value, check out the review excerpts below.
Katie S.
Content Director
Tomasz L.
Management Consulting
Brand24 integrations (1)
Integrations rated by users
We looked at 253 user reviews to identify which products are mentioned as Brand24 integrations and how users feel about them.
Integration rating: 5.0 (2)
“I used to rely on the Slack integration a lot, but now I prefer the email reports and just checking the dashboard when I need to — it’s a simpler and more efficient way for me to stay updated.”
Izabela S.
Brand Manager
Brand24 customer support
What do users say about Brand24 customer support?
Customer support rating:
We analyzed 55 verified user reviews to identify positive and negative aspects of Brand24 customer support.
Widespread user sentiment highlights Brand24's customer support as responsive, helpful, and consistently available when needed.
A significant portion of users praise the team's willingness to explain features, provide onboarding help, and offer extra learning materials.
Common user feedback notes that support is fast, professional, and proactive in resolving issues or answering questions.
Frequently reported by users, the support staff is friendly, approachable, and makes a positive difference in the overall experience.
Support options
Training options
To see what individual users say about Brand24's customer support, check out the review snippets below.
“The setup was smooth, the customer support was super responsive, and the insights were genuinely valuable. While we won't be renewing right now because the project we needed it for has wrapped up, I wouldn't hesitate to recommend Brand24 to larger agencies or companies that need social listening and media monitoring capabilities. If DXDMedia grows into bigger projects, it's definitely a tool I'd come back to.”
Deborah M.
Managing Director
“It can be a bit complicated if you have never used it before - but onboarding process is great, customer support is really well-maintained and also there are many extra materials such as webinars and knowledge base to clarify some things for you.”
Kinga O.
Community Manager
“Worth mentioning is its great customer support which helps configure and set up the app so you get the best out of it.”
Krzysztof U.
Owner, UX designer, analyst
Brand24 FAQs
Brand24 has the following pricing plans:
Starting from: $199.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. What are the benefits of using Brand24?
Q. Who are the typical users of Brand24?
Brand24 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Brand24 support?
Brand24 supports the following languages:
Czech, Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Norwegian (Bokmal), Polish, Portuguese, Spanish, Swedish, Turkish
Q. Does Brand24 support mobile devices?
Brand24 supports the following devices:
Android, iPad, iPhone
Q. Does Brand24 offer an API?
No, Brand24 does not have an API available.
Q. What other apps does Brand24 integrate with?
Brand24 integrates with the following applications:
Slack
Q. What level of support does Brand24 offer?
Brand24 offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum
