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Brand24
5
192
4
53
3
9
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Social listening tool for businesses of all sizes
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Brand24 - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: October 2026
Brand24 overview
Based on 256 verified user reviews
What is Brand24?
By industry, Brand24 reviewers are most commonly professionals in marketing and advertising (22%). The most frequent use case for Brand24 cited by reviewers is social media monitoring (65% of reviewers).
What do users say about Brand24 pricing?
Most reviewers indicate Brand24 delivers good value for money, citing fair pricing and flexible subscriptions. Some reviewers feel the price could be lower or include more keywords, and some users report high costs for small businesses.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Filtering Mentions
Joining Conversations
Customer Support
Sentiment Analysis
Data Collection
Do you work for Brand24? Manage this product listing
Brand24’s user interface
Brand24 review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about Brand24?
Reviewers appreciate Brand24 for its effective brand and social media monitoring, real-time alerts, and comprehensive reporting that help them track reputation, analyze sentiment, and respond quickly to mentions. They find the user interface intuitive, the onboarding process smooth, and the customer support team responsive and helpful throughout their experience.
Users say the platform is easy to set up and navigate, making it accessible for teams and clients. They mention that pricing can be high for smaller businesses, and some note limitations in historical data access, sentiment analysis accuracy, and coverage of certain data sources or social networks.
Select to learn more
Who uses Brand24?
Based on 256 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Brand24's key features
Most critical features, based on insights from Brand24 users:
All Brand24 features
Features rating:
Brand24 alternatives
Brand24
Starting from
199
Per month
Birdeye
Starting from
No pricing info
Hootsuite
Starting from
99
/user
Per month
Agorapulse
Starting from
69
/user
Per month
Brand24 pricing
Pricing plans
Pricing details:
User opinions about Brand24 price and value
Value for money rating:
Of 35 reviews that provide robust commentary on Brand24's price and value, mention it in a positive light.
Most reviewers indicate that Brand24 offers good value for money, highlighting its fair pricing, cost-effectiveness compared to similar tools, and a strong set of features included in each plan, such as actionable dashboards and AI summaries. They appreciate the ease of use and adaptability to business needs at a reasonable cost. Some reviewers feel the price is especially attractive for medium-sized organizations, though a few say more keywords per plan would improve value. Some users report that the cost can be high for small businesses or personal use, making affordability a concern for these groups.
, and
Brand24 integrations (1)
Integrations rated by users
We looked at 256 user reviews to identify which products are mentioned as Brand24 integrations and how users feel about them.
Integration rating: 5.0 (3)
Integration rating: 5.0 (1)
“The Teams integration is very useful because meeting invitations and schedules connect directly with Outlook. I can create or join Teams meetings from my calendar and keep all the meeting details and communication organized in one place.”
Harsh T.
CEO
Integration rating: 1.0 (1)
“Unified inbox so i can answer clients from all WhatsApp, instagram and facebook”
Hosam D.
Salon Owner
Other top integrations
Brand24 customer support
What do users say about Brand24 customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Brand24 customer support.
Widespread user sentiment highlights Brand24's customer support as highly responsive, professional, and always available when needed.
A large number of users appreciate the proactive approach, with support reaching out to offer help and suggest optimizations.
Frequently reported by users, the onboarding process and ongoing assistance make learning and using the platform much easier.
Broad user base values the knowledgeable, friendly, and efficient support team that resolves issues quickly and builds strong relationships.
Support options
Training options
To see what individual users say about Brand24's customer support, check out the review snippets below.
“I really appreciate the outstanding support from my Brand24 representative - always professional, proactive, and genuinely focused on building a good relationship.”
Iwona W.
WWW and Intranet Coordinator
“Amazing customer service (thanks Jacob) attention throughout my experience using this platform.”
Lusi P.
Social Media Data Analyst
Brand24 FAQs
Q. What is Brand24 used for?
Brand24 is an AI-driven social listening and media monitoring platform that turns online conversations into actionable insights. Thousands of companies of all sizes use Brand24 to identify, analyze, and understand online conversations about their brands, products, competitors, and industries. Brand24 collects publicly available data from various sources, including: – Social media – Blogs, forums, and review sites – News sites – Newsletters – Podcasts – YouTube videos and transcripts What can Brand24 do for you? 1. Analyze your marketing campaigns – Track hashtag performance, reach, engagement, and conversation volume. 2. Understand audience sentiment – See how people feel about your brand, campaign, or messaging. 3. Protect your brand reputation – Spot negative conversations early and respond before they escalate. 4. Analyze your social media performance – Review engagement, interactions, sentiment, reach, and other key metrics. 5. Turn large volumes of data into insights with AI – Use AI-powered features such as AI Insights, AI Topics, AI Brand Assistant, and AI Events Detection to summarize conversations, identify recurring themes, explain changes, and speed up analysis. 6. Find influencers and creators – Identify people already talking about your brand, competitors, or industry and review their reach, engagement, and content. 7. Discover relevant hashtags and topics – Use Brand24 analysis to understand which topics and hashtags are gaining traction. 8. Prevent PR crises – Monitor sudden spikes in conversation and negative sentiment, and react quickly when something unusual happens.
Q. What level of support does Brand24 offer?
Brand24 offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum
