Universe Pricing, Features, Reviews & Comparison of Alternatives

Universe

Building memories and experiences that last a lifetime.

4.42/5 (33 reviews)

Universe overview

What is Universe?

We understand that creating a great event is no easy feat. We're here to help with our network of 6.3 M users and world-class products. We provide valuable insights to reach and engage more fans and ultimately sell more tickets.
www.universe.com

Pricing

Starting from
$19.95/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Danish, Dutch and 12 other languages, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Taiwanese, Thai
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Universe reviews

Value for money
Features
Ease of use
Customer support
  4.2
  3.8
  4.4
  4.6
Amy Faulkner

We love this software and would t be able to do what we do as effectively without it.

Used daily for 2+ years
Reviewed 2018-06-12
Review Source: Capterra

Pros
Ease of use and the ability to collaborate as a team. This software is well thought out and the company seems committed to evolving the software as technology changes.

Cons
The sort features on the dashboard could use some improvements but it still works well. The messaging feature would be better if it sent a message to the admin email so it doesn't need to be checked and complete customization of content and timing of reminders would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Stefan Mersch

Great DIY event ticketing solution with ability and resources to improve.

Used daily for 6-12 months
Reviewed 2018-06-13
Review Source: Capterra

The greatest benefit for us is the DIY solution for Ticketmaster venues. Universe's partnership with TM allows us to easily manage all facets of ticketing for our event from inventory to refunds to creative. Their dashboard allows us to track pacing to goals, their integrations allow us to measure marketing efforts, and their team is very responsive and collaborative.

Pros
The ability to not only sell tickets and check on sales daily but track who they are and where they are coming from. Their integrations are top notch and easy to manage if you don't have much of a tech background.

Cons
The inability to transfer attendees after they've bought tickets. A common customer service issue for us is that a time slot ends up not working out and they would like to switch to an earlier or later session. The only way to do this is to refund the customer completely and have them buy the new tickets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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James Nesbitt

Not as good as the rest

Used daily for 6-12 months
Reviewed 2018-02-01
Review Source: Capterra

If we could migrate all ticket buyers from this platform without disruption we would. So really cannot say there are benefits compared to others.

Pros
It looks slick and is easy to embed..connects with Stripe easily, support usually answers within 24 hours (US based only)

Cons
The entire platform looks easy, but once you get stuck in you really realise unintuitive the entire platform is. Today the entire website was down, all our ticket forms across our websites disappeared. Adding attendees manually for offline invoicing sends them "free" receipts .. We could go on all day.. We have used almost all of the top ticketing platforms and this cannot recommend

Response from Universe


Hey James,

Thanks for taking the time to leave us a review. We apologize for the less than positive experience you had with our platform. We are constantly working to create a more intuitive experience for all of our event organizers.

Your feedback is of great value to us. Would you be open to chatting further about the points you addressed in this post?

Best,
Universe

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Marco Casalaina

Great ticketing system, easy day-of-event checkin

Used weekly for 1-2 years
Reviewed 2019-06-14
Review Source: Capterra

For the last 2 years I have run ticketing a very large food and wine tasting event which raises over $100k to benefit a local public school. Universe saved us a great deal of time and thousands of dollars, in part due to its lower fees than the competition and in part because we were able to use Stripe (which offers lower processing fees for nonprofits). Universe's customer success group was excellent and always answered my questions promptly.

Pros
It's easy to set up, easy to use, and the ability to embed the ticket-buying capability right onto your own website is great. Also the fact that it supports Stripe as a payment method is a big plus. The BoxOffice mobile app that's used for checkin is easy and slick. Particularly for the volunteer events I manage where I constantly have to onboard new checkin volunteers, it works great; adding new team members is a snap, and the actual checkin process is simple and self-explanatory.

Cons
I wish the in-app reporting capabilities were a little more granular.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Joanna Waterfall

Customer service is great- super love the relational aspect.

Used weekly for 1-2 years
Reviewed 2018-06-12
Review Source: Capterra

Great customer service.

Pros
I like how easy it is to embed on the website. I also love how easy it is to get in touch with people.

Cons
I think sometimes the ticketing UI, creating new tickets and such seems super confusing to navigate. Creating new tickets and locks, all of it is in places that doesn't come naturally to figure out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Universe pricing

Starting from
$19.95/month
Pricing options
Free
View Pricing Plans

Free events are free.

Starter: Ticketed events are 2% of the ticket cost + $0.79 per ticket capped to $19.95 per ticket.

Standard: Ticketed events are 2.5% of the ticket cost + $1.99 per ticket capped to $19.95 per ticket.

Pro: custom pricing plans available - contact Universe for more information.

Universe features

API
Campaign Analysis
Multi-Channel Marketing
Third Party Integration

A/B Testing (201 other apps)
Activity Dashboard (346 other apps)
Automatic Notifications (200 other apps)
Campaign Management (344 other apps)
Campaign Segmentation (202 other apps)
Content Management (263 other apps)
Customizable Branding (268 other apps)
Customizable Templates (280 other apps)
Data Import/Export (247 other apps)
Drag & Drop Interface (253 other apps)
Email Marketing Management (199 other apps)
Engagement Analytics (261 other apps)
Monitoring (241 other apps)
Real Time Analytics (235 other apps)
Reporting & Statistics (344 other apps)
Social Media Integration (310 other apps)

Additional information for Universe

Key features of Universe

  • Attendee Management
  • Barcode Scanning
  • Credit Card Processing
  • Customer History
  • Email campaign
  • Track events & campaigns
  • Marketing conferences
  • Generate report of sales
  • Coupons & Promo Codes
  • On-Demand & Real-Time reports
  • Wordpress, Weebly
  • Social media campaigns
  • Users can create custom landing pages
  • Incentives given for sharing events
  • Personalize social shares
  • Open API
  • Social media, Email & Online campaigns
  • Social deals
  • Ticketing management solution
View All Features

Benefits

• Simple setup in just a few minutes.
• Gather insights with custom checkout questions.
• Sell anywhere and maintain your branding.
• Visualize data in real time.
• Use data to inform important business decisions.