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Top Rated Customer Journey Mapping Tools Software with Mid size business - Page 3

Last updated: November 2026

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133 software options

Inxide logo

Omnichannel Conversational AI Platform developed by Increso

Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

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Merren logo

Customer engagement and survey platform

Merren catches the valued customers at a pivotal moment through an easy-to-use platform that they use every day to capture their feedback. Know their preferences and intent and understand their priorities and behavior to transform your business initiatives.

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XEBO.ai logo

Cloud-based Feedback Management Solution

Survey2Connect is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration.

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cxomni logo

The Leader in Customer Journey Management

cxomni is a leading Journey Management platform combining mapping, analytics, and AI to optimize experiences and drive improvements.

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SiteRecording logo

Grow like the Fortune 500 with 37+ Apps

Create a better website experience for your users by monitoring customers' behaviour on your website. Gain insight into how to improve productivity through your website.

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Air360 logo

A privacy-first digital experience analytics

Air360 is a privacy-friendly digital experience analytics that uncovers user behavior and optimizes conversion rates.

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Pushwoosh logo

Retain your valuable audience through effective messaging

Achieve the growth you strive for with one platform. Engage, convert, and retain your customers through push notifications, in-app messages, emails, SMS, and WhatsApp messaging.

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SAP Signavio logo

Understand, improve, and transform business processes

SAP Signavio solutions help companies accelerate each phase of any transformation project, allowing them to prepare faster, deploy faster, and realize continuous value. As a market leader in business process transformation, customers look to SAP Signavio.

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SolarWinds Pingdom logo

Synthetic and Real User Monitoring (RUM)

Simple and affordable end-user experience monitoring, combining synthetic and real user monitoring (RUM) for ultimate visibility and enhanced troubleshooting of your web applications.

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WebEngage logo

Marketing Automation & Customer Data Platform for Enterprise

WebEngage is a customer data platform & marketing automation suite that makes user engagement & retention simplified and highly effective for consumer tech enterprises and SMBs.

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IrisCX logo

Personalizing visual customer experience

IrisCX helps businesses resolve consumer problems faster. The platform enables businesses to provide live-guided or self-guided virtual support and generate valuable insights about consumer behavior.

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Attributy logo

Campaign management solution

Cloud-based campaign management tool that helps businesses track online and offline marketing processes through AI algorithms.

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ShiftX logo

Close the knowledge gap

A process tool that can be used by anyone. Because only by enabling everyone to take part can you get a picture of your organization's actual processes and workflows, and how they are connected. Collaborate with your colleagues to map out the as-is workflows at your workplace, finding out how you can improve the to-be.

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TCS Customer Intelligence & Insights logo

Cloud-based tool for customer data management.

TCS Customer Intelligence & Insights is an AI-driven customer analytics solution that helps organizations deliver personalized, relevant, and connected customer experiences. By leveraging data from multiple sources, the solution provides a 360-degree view of the customer, enabling businesses to gain actionable insights and make informed decisions.

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Zeta logo

Personalized emails that resonate in real-time.

Zeta Email will allow you to connect to all other channels and take your marketing to the next level with email personalization at scale.

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Matilda Workspace logo

Cloud-based AI workspace for teams and enterprises

Matilda Workspace is a cloud-based AI platform unifying CRM, project management, docs, tables, whiteboards, and chat with native.

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Onboard logo

Software for success departments to onboard customers faster

Onboard is a customer management solution designed to help B2B Software companies organize and automate onboarding processes. Administrators can launch customer plans using variable paths, a global list of tasks, dynamic models, and more. Users can collaborate with all stakeholders by comments on threads, sharing links via email invites, and launching map preview on branded portals.

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Exeevo Omnipresence logo

Cloud CRM Platform for the Life Sciences Industry

Exeevo Omnipresence is one multichannel CRM solution created specifically for the life sciences industry. Its use cases include Marketing, Commercial, Field CRM, Medical Affairs CRM, Event management, Content Management, Expert and Patient Engagement.

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Dynamics 365 Sales logo

Insights-based collaborative sales engagement

Microsoft Dynamics 365 Sales is a collaborative sales engagement solution that helps connect sellers with customers through their preferred communication channels.

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Adobe Journey Optimizer logo

Customer engagement solution

Adobe Journey Optimizer enables brands to deliver personalized, timely experiences across channels, ultimately driving loyalty and business growth. It unifies real-time data into actionable profiles, supports complex journey orchestration, and leverages AI for optimized interactions.

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Centralpoint logo

Digital experience platform & content management solution

Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners.

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Adobe Real-Time CDP logo

Privacy centric customer data platform software

Adobe Real-Time Customer Data Platform supports marketers to govern, normalize and collect b2b and b2c data and unify it into real-time profiles that can then be activated across any channels.

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from PriceSpider to Wayvia logo

Ad server, store locator & customer journey mapping software

Where to Buy is designed to help businesses display information related to products’ pricing and nearest store locations to consumers using customizable web pages. It enables organizations to map customer journeys and communicate with brand managers, retailers, and clients via a unified platform.

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Salesforce for Retail logo

Retail management system for eCommerce businesses

Salesforce Retail CRM is a cloud-based retail management system that helps eCommerce businesses analyze shoppers’ needs and facilitate smart targeting to drive brand awareness. Marketers can utilize AI-powered bots to communicate with buyers in real-time and improve customer engagement levels.

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Netmera logo

Marketing platform to engage, convert and retain customers

Netmera is an integrated customer engagement and marketing platform that provides personalized experiences across all channels including in-app, e-mail, and SMS. It offers powerful and intelligent marketing solutions that can help businesses across various industries grow.

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