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Donately Logo
Donately

Online fundraising for nonprofits, businesses & individuals

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(8)

Donately Features

Features Summary

Functionality

4.1

/5

164

Total features

30

3 categories

Donately features

ACH Payment Processing
API
Activity Dashboard
Campaign Analytics
Campaign Management
Contribution Tracking
Customizable Branding
Customizable Forms

Common features of Fundraising software

ACH Payment Processing
API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Alumni Management
Auction Management

Price starts from

0

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.1

/5

164

Price starts from

0

Per month

visit website

Total Features

30

Unique features

  • PCI Compliance

  • Recurring/Subscription Billing

Functionality

4.5

/5

1K

Price starts from

0

learn more

Total Features

32

Features in Common

5

Unique features

  • Online Calendar

  • Member Communication

  • Website Management

  • Pledge Management

Functionality

4.4

/5

1.1K

Price starts from

99

Per month

visit website

Total Features

78

Features in Common

28

Unique features

  • Communication Management

  • Email Tracking

  • Monitoring

  • QuickBooks Integration

Common Donately comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A really useful tool with a great team of people running it

Reviewed 3 years ago
Pros

As a small business owner and somebody who just wants to make a difference and teach her students to do so as well this is perfect for us. The folks that donate to our program never have a problem using the software and whenever we've run into trouble someone from the team always responds and fixes the issue. I'm hoping to grow with this software and this organization.

Cons

I wish there was another option besides using striped when it comes to accepting the donations. I don't understand why it is that it should cost so much especially since this is all about charity giving back to your community. That being said the format of the software is very good as I said before and the customer service makes up for what I think is pretty hefty when it comes to how much money is taken from our organization being able to help people. Another thing I would really like is it there would be a way to make an app for Android and iPhones. It would be so much simpler for us to promote and use. But again I guess that probably will come with time.

Vendor response

Hi, Jennifer. Thank you so much for taking the time to review Donately! We are glad that our platform is meeting your needs and helping you make an impact. In regards to payment methods, please do note that we also offer PayPal as an option. We understand that keeping costs low is a vital component of fundraising, which is why we're committed to providing our platform at an affordable rate for organizations of all sizes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Technically excellent product

Reviewed 3 years ago

Overall have had very strong experience. Wherever there has been a hiccup, it has turned out that the Donately technology was working fine, and it was a problem with a third party technology instead. Customer support has always been rapid and on point. I would strongly recommend use of the Donately technology.

Pros

The thing i like most about the software is its customizability, and the ability to deploy the widgets onto third party websites. The ability to customize the donation form to gather aditional data is great and the ability to manage formatting through the API is also great.

Cons

The out of the box features could be enhanced, both in terms of using the standard donation pages, or in using the API. For example, when inserting a custom field into the donation form, there is some weird logic about the attributes on the form appearing in the code in reverse order, so a bit tricky to figure out where to place your custom object. Would also love to see more detailed reporting on the 'gross' and 'net' donation information in the dashboard so it's easier to track how much was received from donor vs how much after fees will actually hit the bank account. It should be easier to understand what portion of fee is going to Donately and what portion of fee is going to Stripe.

Vendor response

Hi, Andy. Thank you for taking the time to leave a review of your experiences with Donately. We are happy to hear that Donately has fit your needs, and you'd be proud to recommend our platform to others. We also thank you for providing us with suggestions where we can improve. We will always take this into consideration as we continue to improve the platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Donately Review

Reviewed a month ago
Pros

It is easy for Donor's to contribute on the platform

Cons

Reporting is difficult to discern certain info, such as the fee breakdown when integrated with Stripe. We've had to rely on external reporting because Donately's is not accurate on fee allocation, specifically.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and manage.

Reviewed 3 months ago

We had to find an online solution when the pandemic canceled our in-person walk in 2020. Donately was a great solution and allowed us to facilitate our first virtual walk, which we hosted simultaneously around the country.

Pros

Setting up a Peer-to-Peer fundraiser takes just 2 minutes and is easy to navigate. We are able to set up campaigns for each of our regions so they can measure how they are doing as a team. Love that you have the option to upgrade/downgrade your subscription, as we only need the software for part of the year.

Cons

It would be nice if there was a place for people to sign up to participate (like in a fundraiser walk) without creating their own fundraiser. It's been difficult to keep up with people who give and want to be a part of it but don't necessarily want to manage their own fundraiser. Also, for campaigns, it's great that we can create more than one, but there should be an option to feed up to the larger company tracker. Lastly, some of the reporting could be more detailed, and the amount raised should be easy to capture from one view to another.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Donor Management

Reviewed 3 months ago

Donately makes it easy for us to import our transactions into QuickBooks and manage payments received.

Pros

Donately allows our organization to track donors and helps us during the year end process for receipts.

Cons

There are no features that I feel are missing or could be improved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Free version for Nonprofits have limited features

Reviewed 2 months ago

It's okay but to be honest I think there are platforms with lower fees and higher customization

Pros

Collects a fair amount of donor data in case we want to try contacting individuals again at some point

Cons

Very little integration with other platforms like social media platforms

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Perfect for small NGOs

Reviewed 6 years ago

We've been using Donate.ly for several years now. The 2 major things I like about it are: 1. You pay per donation processing fees, which are reasonable. There is no monthly fee. This makes it possible for small NGOs to accept online donations without it costing us an arm and a leg up front. 2. You can easily embed the donation form into your own website. This allows you to keep the brand of your...

Pros

Price and ability to embed on my site.

Cons

Limited donation tracking and donor outreach tools.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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User-friendly donation platform

Reviewed 3 years ago

My overall experience with Donately has been great, though I do think some of the features that are lacking could prove problematic. I would also like to be able to more easily add team members to the free software.

Pros

Donately is an easy-to-use fundraising platform. Campaigns are easy to set up, customer support is reliable, and payments are on time. It is a free platform that allows many payout options and as many campaigns as you want at a time. I would definitely recommend Donately to people looking for a reliable, easy-to-use donation platform.

Cons

The only thing I believe Donately should add to their platform is a feature for comments by donors. At this time, donor comments are anonymous, which means people cannot see their support live on the campaign, nor can the campaign managers respond back publicly. I would love to see a new comment feature in the future.

Vendor response

Hi, Nora. Thank you for your honest review of Donately! We're glad to see that you've found Donately easy-to-use and useful tool to enable your fundraising. We'll definitely take your feedback for a public comment feature into account as we further evolve and grow Donately!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Donate.ly at a small church

Reviewed 6 years ago

Hello donate.ly! We have been so much happier with your service now that our congregants can manage their own giving. This is huge! One thing that's been difficult is figuring out the best way to export data from donate.ly, say, to a spread sheet. We've not been able to do this successfully and it makes life more difficult.

Pros

The user interface for the giver is easy to use and clean, and looks good on our website. We love that there's an option to make a recurring gift and that we can fairly easily change the interface

Cons

It's been difficult to mine the information from donately (emails, data, etc) for use in our database. Also, donate.ly doesn't alert us if someone's recurring gift stops going through (credit card change, etc)

Vendor response

Hi Emily! Thanks for your response. We're glad you're on Donately and we're happy to help solve any of the issues you're experiencing. You can export any donation or donor data from your Donately dashboard. See this article for more information (http://help.donately.com/all-things-donations/donation-data/exporting-data). Additionally, if you go to Settings -> Account Admins, you can sign up for emails when recurring donations fail. I hope that helps!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Donately is RAD

Reviewed 6 years ago

Over all great company they took us from a prehistoric out dated giving software to something social media friendly, ascetically pleasing and a platform our highly valued volunteers can actually use! Thanks Donately for changing our lives! P.S. Send me a Amazon gift card or two ;-)

Pros

Easy. user friendly. continues to improve.

Cons

Some functionalities are not totally there that we would like. For example If I'm a long term giver to someones fundraiser Id like to print our my end of year giving report or a selected date range. On the Organizations side I can do this but on the givers side not so much.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for Small Non-profits

Reviewed 4 years ago

Donately has definitely helped us get the most out of our donations. Donately allowed us to set up an easy and nice looking web form on our site and effectively helps us manage donations.

Pros

Donately is a fantastic tool to use for small non-profits. It is affordable and helps better manage donations. The web forms are also attractive and I like the custom options for email automation and receipts. Donately easily integrated with Stripe and was set-up in no time.

Cons

I was there was more options for sending automated emails after donations and getting notifications to multiple email addresses.

Vendor response

Thank you for your review, Elizabeth! We will take your feedback into account as we continue to improve the platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall very satisfied!

Reviewed 6 years ago

Coming into using Donately, we didn't really have anything else to compare it to as this is our first go at an online donor database. There are a lot of positives of Doantely (including the automatic receipts, it is so easy to use, our donors seem to like it so far!) and a few things our team has found challenging. (isn't really clear on how donors can log-in on their own and change information, can't easy merge contacts..etc.) But anything we haven't liked, your team has been so willing to try and implement the changes as quick as possible. We LOVE that you all are so easy to get ahold of.

Pros

Easy to use and easy to communicate!

Cons

Not as clear on how donors can re-access their log-in. We have had donors accidentally create multiple accounts which then can't be merged into one.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect for our gap year between CRMs

Reviewed 3 years ago
Pros

In between upgrading our CRMs, a process we knew would take a couple years, we were looking for a nimble and affordable product to manage our online donations. Donately was ideal for this purpose! Customer service was always immediate and top notch, and the product was routinely improving, inspired by what I can only assume was customer feedback. From a UX perspective I vastly prefer Donately, but ultimately a product that speaks directly to our CRM is best for our organization's fundraising goals.

Cons

More developed self-help resources would have been useful when we first implemented Donately, but customer service was so expedient that this never really caused any issues.

Vendor response

Thank you for your feedback, Ali! We were happy that we could fit the needs of Curtis!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Small nonprofits may benefit big!

Reviewed 3 years ago
Pros

Coming from the nonprofit industry, I am no stranger to fundraising software. I've used Donately in a program assistant capacity. A cool thing is that you don't pay monthly. You pay per donation, which helps small nonprofits (this could also be a con for some). However, focusing on larger, fewer gifts rather than a bunch of little ones -- the per donation fee wasn't horrible for us. Having this tool made us more legit rather than relying on PayPal or a common third party app.

Cons

Customer service could be improved, but thankfully we didn't have too many issues.

Vendor response

Thank you for your feedback, Brianna! We're sorry to hear that our customer service fell short of your expectations. Please feel free to email us at support@donately.com so that we can make this up to you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Useful free option for receiving donations

Reviewed 3 years ago

Overall, Donately has been a great tool for our tiny nonprofit that doesn't have enough donations yet to justify paying a monthly fee. The free version covers all the basics. It's not a full donor database, but it gets the job done.

Pros

Donately was pretty easy to set up, and gave us a nice looking page. I was looking for an option that didn't force a donor to tip the platform, but did give the donor the choice to cover fees. I also needed to be able to enter donations that came in from other sources, which I can do on Donately. The recurring donor feature was also great. They haven't spammed us a ton with emails like some of the other free options.

Cons

There's no way to delete a donor. The system has no option to email me when we get a donation, so I have to go check for donations. (We can get Stripe transaction emails but they go to a different account.) I can't change the admin user email address or add users on the free version. I would like to be able to ask for mailing addresses, but my only choice is to require it or not ask for it at all.

Vendor response

Hi, Ingrid. Thank you so much for your honest feedback of Donately! We're glad you've found our platform fits your needs and has helped your organization raise more money online. We'll take your suggestions for improvement into account as we continue to improve Donately for all users.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Not bad, just wish it was integrated ...

Reviewed 6 years ago

Just wish there was a pre-prepared package that allowed for immediate integration with the top 10 crs programs such as Donor Perfect.

Pros

stats

Cons

not integrated with CRS data bases

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Movement for Water Equityin Pakistan

Reviewed 6 years ago

Water is a source of life and its distribution and management should abide by the values of equity and social justice. Equity alludes to notions of distributive and procedural justice and transparency. Equity in water implies the right to a minimum amount of water for basic human needs plus the assurance of procedural fairness and transparency in the provision of this basic human right. YLP attempts...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great support, and a pricing model that works for us

Reviewed 6 years ago

We were drawn to Donate.ly because we are rebuilding our online donation and for the volume of expected donations it made a lot of sense. Our backend CRM is salesforce and so we needed to use Zapier to create opportunities and contact records. Bryan Shanaver was quite helpful in getting that set up for us. I want to give features and functionality a 4 but no doubt it will get there with a more advanced recurrent donation logging and foreign currency, a 5 would be non-cash gifts. Make no mistake though it is great value for money, so as they grow I am sure it will be well made. I would recommend it for small to midsize non-profits at its current form.

Pros

Great value for money, awesome support.

Cons

Great if we can do multi-currency as we are a global org. Also if it can note down it is Xth recurrent donation somehow it can make our backend record keeping better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Top level platform!

Reviewed 6 years ago

The customer support has been fantastic, always offering a solution any setback I face. As an admin, the back end dashboard is easy to use and free of distraction.

Pros

UI and ease of back end admin

Cons

Entry pricing is steep.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love the company/service! Software could be better!

Reviewed 6 years ago

We have had a great experience with people at donately! We had a couple of issues early on in the process (our fault) that were attended quickly by a real human which was great! The software is missing some functionality that would make it so much better. PayPal integration would be amazing but even Deeper integration with swipe would ok. A mobile app for events would kill all birds with one stone for us. After my experience with other platforms, we recommend donately all the time and are loyal customers.

Pros

Pricing!!! Simple interface

Cons

Lack of integration with PayPal.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy and affordable!

Reviewed 3 months ago

We love having the professional form and donor experience on our website.

Pros

We are small nonprofit and needed something that would allow us to take recurring donations. This was a great option for us and we are very happy with it.

Cons

Easy to use and navigate so we don't need extensive training.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple Donation Solution

Reviewed 3 months ago
Pros

-very user friendly -great for managing campaigns & monthly giving -donor dashboard provides transparency for donors

Cons

-wish that integration features were easier to use -wish that we could customize more auto-responses and donation forms -sometimes not very mobile friendly

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simplicity Is Key

Reviewed 6 years ago

When choosing between the different donation portals services out there, Donately is our pick for the following: 1. The giving form you are able to embed on your website has a very clean and simply visual design while many other competitors look clunky. 2a. The percentage fees are the lowest and therefore best you can find on the market. 2b. There is no monthly fee, so you are only charged when you get an actual donation. 3. Donately has a catchy name! ;)

Pros

Simplicity Visual Design

Cons

- There needs to be a way to designate to certain campaigns on the giving portal - the donation receipts are really ugly and poorly throughout. They need actual customization. - there needs to be a fundraising progress widget you can customize from donately and embedd in your website.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use-seamless way to raise funds!

Reviewed 6 years ago

We tried many site to help us raise funds, but many were complicated and costly. This has been a seamless way to achieve the financial goals we have with minimal upkeep.

Pros

SImple, easy to use, able to create multiple campaigns for ongoing donor involvement, low fees, able to have reoccurring donations. Easy for DONOR to access and sign up! Best reason is our donor love it.

Cons

I do not to not have the option to turn off the donors ability to see how much funds are raised and the goal. Its great for special project, but if we are raising support on an ongoing basis, I would like to have a main account and the ability to have other small campaigns for special projects.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Perfect for Accepting Website Donations

Reviewed 3 years ago

Overall, donately lives on our website giving people an easy way to donate. They have an easy to use backend which allows you to create custom forms with unique giving options.

Pros

Donately is easy to use, easy to implement on a website, and even has options to set up individual donation pages for specific events. Plus, their customer service team is amazing!

Cons

They do take a bit of every donation, which is name for the game, but also hard to handle when you're a non-profit.

Vendor response

Thanks for your review, Nikki! We try out absolute hardest to keep our fees as long as possible while balancing the needs to grow the platform. We look forward to providing additional value at the same low cost in the future!