Donately Features

Donately

Online fundraising for nonprofits, businesses & individuals

4.4/5 (130 reviews)

Competitor Feature Comparison

ACH Payment Processing
API
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alumni Management
CRM
Campaign Analytics
Campaign Management
Campaign Segmentation
Collaboration Tools
Communication Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Import/Export
Donation Tracking
Donor Management
Electronic Payments
Event Management
For Nonprofits
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Mail Merge
Mailing List Management
Member Database
Membership Management
Milestone Tracking
Mobile Access
Mobile Giving
Multi-Campaign
Online Forms
Online Giving
PCI Compliance
Payment Processing
Pledge Management
QuickBooks Integration
Receipt Management
Recurring Giving
Recurring/Subscription Billing
Registration Management
Reporting/Analytics
Role-Based Permissions
SSL Security
Search/Filter
Social Media Integration
Summary Reports
Third Party Integrations
Volunteer Management
Web Forms
Website Integration
Visit WebsiteCompare App
ACH Payment Processing
API
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alumni Management
CRM
Campaign Analytics
Campaign Management
Campaign Segmentation
Collaboration Tools
Communication Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Import/Export
Donation Tracking
Donor Management
Electronic Payments
Event Management
For Nonprofits
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Mail Merge
Mailing List Management
Member Database
Membership Management
Milestone Tracking
Mobile Access
Mobile Giving
Multi-Campaign
Online Forms
Online Giving
PCI Compliance
Payment Processing
Pledge Management
QuickBooks Integration
Receipt Management
Recurring Giving
Recurring/Subscription Billing
Registration Management
Reporting/Analytics
Role-Based Permissions
SSL Security
Search/Filter
Social Media Integration
Summary Reports
Third Party Integrations
Volunteer Management
Web Forms
Website Integration
Visit WebsiteCompare App
ACH Payment Processing
API
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alumni Management
CRM
Campaign Analytics
Campaign Management
Campaign Segmentation
Collaboration Tools
Communication Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Import/Export
Donation Tracking
Donor Management
Electronic Payments
Event Management
For Nonprofits
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Mail Merge
Mailing List Management
Member Database
Membership Management
Milestone Tracking
Mobile Access
Mobile Giving
Multi-Campaign
Online Forms
Online Giving
PCI Compliance
Payment Processing
Pledge Management
QuickBooks Integration
Receipt Management
Recurring Giving
Recurring/Subscription Billing
Registration Management
Reporting/Analytics
Role-Based Permissions
SSL Security
Search/Filter
Social Media Integration
Summary Reports
Third Party Integrations
Volunteer Management
Web Forms
Website Integration
Visit WebsiteCompare App

Donately Feature Reviews

25 reviewers had the following to say about Donately's features:

Jennifer L.

Great value and functionality

2017-02-14

Volunteer management, donor management, interfaces with constant contact, and event management. Very user friendly!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan L.

A bit deceiving, but has many valuable features.

2017-08-17

Pros

Donately offers features that are sometimes hard to find in a donor management system such as full API access and customizable forms.

Cons

The pretty forms they show on their homepage have to be developed by a developer. The actual standard form is far less attractive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Rick G.

Overall pretty satisfied!

2019-04-03

Pros

I love the option for donors to set up a recurring donation!

Cons

Also, it would be nice to get some sort of alert/notification if a donor's recurring payment was not able to be processed.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Donately


Thank you for your feedback, Rick! We will take this into account as we continue to improve the platform.

Read more
Emily S.

Donate.ly at a small church

2016-10-28

One thing that's been difficult is figuring out the best way to export data from donate.ly, say, to a spread sheet.

Pros

The user interface for the giver is easy to use and clean, and looks good on our website.

Cons

Also, donate.ly doesn't alert us if someone's recurring gift stops going through (credit card change, etc)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10

Recommendations to others considering Donately

It would be helpful if donate.ly connected easily to database software so we could have a profile for each person who donates with snail mail address, notes, etc.

Source: Capterra
Helpful?   Yes   No

Response from Donately


Hi Emily!

Thanks for your response. We're glad you're on Donately and we're happy to help solve any of the issues you're experiencing. You can export any donation or donor data from your Donately dashboard. See this article for more information (http://help.donately.com/all-things-donations/donation-data/exporting-data). Additionally, if you go to Settings -> Account Admins, you can sign up for emails when recurring donations fail.

I hope that helps!

Read more
Kristin A.

Great donation platform for nonprofits

2018-12-18

Donately gave our nonprofit an easy-to-use donor online giving experience through our website.

Pros

Very easy to use, great interface and simple integrations with other platforms.

Cons

Donately has limited features for more complex donations such as in-kind donations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashley B.

Recommend for any small nonprofit

2016-10-28

The only negative I've found is the campaign pages are limited in their design ability, which can also be a pro for those with little experience in design and coding.

Pros

Easy to use, analytics, exports data, plugin integration easily with Wordpress

Cons

Campaign pages - the formatting options a minimum.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Zach I.

Donately is RAD

2016-11-01

Over all great company they took us from a prehistoric out dated giving software to something social media friendly, ascetically pleasing and a platform our highly valued volunteers can actually use!

Pros

Easy. user friendly. continues to improve.

Cons

For example If I'm a long term giver to someones fundraiser Id like to print our my end of year giving report or a selected date range.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Elena V.

Some kinks, but otherwise an effective tool

2020-03-03

Pros

I love the ability to have recurring gifts and the process of setting up a campaign is easy.

Cons

Our Office Manager has difficulty figuring out someone's actual donation (TO US; after subtracting out Donately fees and other associated costs); We have donors who use both Donately and checks and I don't like that the campaigns only factor in progress toward our goal with what has been received by Donately...feels like we should be able to manually input funds raised toward the overall campaign goal.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Donately


Hi, Elena.

Thank you for this review of Donately! We're glad to see that you've found our fundraising tools useful and that you've made the most of the many integrations we offer!

We also appreciate you letting us know where we have room to improve. I will reach out to you directly, as you are able to earmark both live donations AND manually entered checks towards a campaign, which will give you an accurate count to your goals.

Read more
Kris V.

Review of donately

2016-10-28

Also would like the feature after fund raising pages are archived to go away from dashboard view.

Pros

Ease of setting up a fund raising page

Cons

To be able to hide some donors. Ease of running reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10

Recommendations to others considering Donately

Not at this time.

Source: Capterra
Helpful?   Yes   No
Read more
Eric S.

Great Donation and Campaign Management Platform

2016-11-17

I'm on the board of a non-profit and we have been using Donately for our Donor and Campaign Management for the last 2 years and it has fulfilled all of our needs on that front.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Andy H.

Technically excellent product

2020-03-09

Wherever there has been a hiccup, it has turned out that the Donately technology was working fine, and it was a problem with a third party technology instead.

Pros

The thing i like most about the software is its customizability, and the ability to deploy the widgets onto third party websites.

Cons

Would also love to see more detailed reporting on the 'gross' and 'net' donation information in the dashboard so it's easier to track how much was received from donor vs how much after fees will actually hit the bank account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Donately


Hi, Andy.

Thank you for taking the time to leave a review of your experiences with Donately. We are happy to hear that Donately has fit your needs, and you'd be proud to recommend our platform to others.

We also thank you for providing us with suggestions where we can improve. We will always take this into consideration as we continue to improve the platform.

Read more
Aaron H.

Great donation tool for non profits!

2016-10-29

The dashboard and setup is very functional and intuitive.

Pros

I like the campaign fundraising tools although we have not yet used it.

Cons

Or at least easier to understand what to do with CSS on the back end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10

Recommendations to others considering Donately

Keep adding features, integration and making functionally easier. Other platforms are coming in on this market.

Source: Capterra
Helpful?   Yes   No
Read more
Rowan C.

Nonprofit Donation Online

2016-10-30

Donately has been useful for us to have a safe online feature for donors to give to our nonprofit.

Rating breakdown

Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ingrid K.

Useful free option for receiving donations

2020-03-11

It's not a full donor database, but it gets the job done.

Pros

I also needed to be able to enter donations that came in from other sources, which I can do on Donately. The recurring donor feature was also great.

Cons

There's no way to delete a donor. The system has no option to email me when we get a donation, so I have to go check for donations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Donately


Hi, Ingrid.

Thank you so much for your honest feedback of Donately! We're glad you've found our platform fits your needs and has helped your organization raise more money online.

We'll take your suggestions for improvement into account as we continue to improve Donately for all users.

Read more
Nora B.

User-friendly donation platform

2020-03-02

My overall experience with Donately has been great, though I do think some of the features that are lacking could prove problematic. I would also like to be able to more easily add team members to the free software.

Pros

Donately is an easy-to-use fundraising platform. Campaigns are easy to set up, customer support is reliable, and payments are on time.

Cons

The only thing I believe Donately should add to their platform is a feature for comments by donors. At this time, donor comments are anonymous, which means people cannot see their support live on the campaign, nor can the campaign managers respond back publicly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Donately


Hi, Nora.

Thank you for your honest review of Donately! We're glad to see that you've found Donately easy-to-use and useful tool to enable your fundraising.

We'll definitely take your feedback for a public comment feature into account as we further evolve and grow Donately!

Read more
Aaron M.

Great product to help organize campaigns and raise funds!

2016-11-17

Great user interface for tracking donors and campaigns.

Rating breakdown

Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David F.

Great customer support! And the price stays where you can afford it, as you grow!

2017-08-17

Assistance setting up campaigns for our online fundraising.

Pros

Their explanations about how to embed a custom form to your Wordpress or other website are really easy to follow!

Cons

There is no search feature so that donors can search across Donately and find our ministry... but apparently, that is about to change!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Grace T.

Overall very satisfied!

2017-02-01

Coming into using Donately, we didn't really have anything else to compare it to as this is our first go at an online donor database.

Pros

Easy to use and easy to communicate!

Cons

Not as clear on how donors can re-access their log-in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Hugh F.

Great user experience from end to end

2016-10-28

It doesn't have all of the features of some other donation management applications, but I found that the simple tools that works really well provide a much better overall experience than a complicated suite of half-baked settings, integrations, and profiles.

Pros

Best design on the market

Cons

Some people may scoff at the lack of features, but I prefer the simplicity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Broan O.

Great way to raise donline donations!

2016-10-28

Highly recommend for anyone looking for a payment database online.

Pros

Ability to accept online payments easily

Cons

Payment percentage is high but expected for low dose of credit card donation

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandon S.

Love the company/service! Software could be better!

2016-11-01

PayPal integration would be amazing but even Deeper integration with swipe would ok. A mobile app for events would kill all birds with one stone for us.

Pros

Simple interface

Cons

Lack of integration with PayPal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Donately

Can't wait to see what it grow into. Hope you don't lose your heart like some other platforms in the process!

Source: Capterra
Helpful?   Yes   No
Read more
Tom K.

Chiefs RFC

2016-10-29

Donate.ly gives us a great option to collect payment via credit card and payment plans.

Pros

Flexibility and payment plans

Cons

Fees for 501c

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Nikki H.

Perfect for Accepting Website Donations

2019-09-17

Overall, donately lives on our website giving people an easy way to donate.

Pros

Donately is easy to use, easy to implement on a website, and even has options to set up individual donation pages for specific events. Plus, their customer service team is amazing!

Cons

They do take a bit of every donation, which is name for the game, but also hard to handle when you're a non-profit.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Donately


Thanks for your review, Nikki! We try out absolute hardest to keep our fees as long as possible while balancing the needs to grow the platform. We look forward to providing additional value at the same low cost in the future!

Read more
Jake B.

Simplicity Is Key

2016-10-28

The giving form you are able to embed on your website has a very clean and simply visual design while many other competitors look clunky. 2a.

Pros

Simplicity Visual Design

Cons

- There needs to be a way to designate to certain campaigns on the giving portal - the donation receipts are really ugly and poorly throughout.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kristin B.

Solid, basic crowdfunding platform

2016-10-28

Reports are plentiful but exporting requires a fair amount of data manipulation.

Pros

Ease of set-up

Cons

Lack of flexibility in configuring

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

6/10

Recommendations to others considering Donately

Source: Capterra
Helpful?   Yes   No
Read more