Donately Pricing, Features, Reviews & Comparison of Alternatives

Donately

Online fundraising for nonprofits, businesses & individuals

4.4/5 (130 reviews)

Donately overview

What is Donately?

Donately is a online, mobile-optimized fundraising platform designed for nonprofits, organizations and individuals who want to raise money for their chosen cause. Via a simple, easy-to-use interface and the provision of customizable campaign pages & donation forms, Donately facilitates fundraising by streamlining the donation process for donors. The solution was built to be simple not only for donors, but for fundraising teams who don't have a developer on staff. It can still however, scale infinitely thanks to an open API.

Donately fundraising pages are fully customizable and link directly to the fundraiser's website, making donors think that they never left. Customized donation forms can be quickly and easily embedded into an existing website, again with out the need for a developer. Customizable reports provide fundraisers with insight on their campaigns, fundraising metrics and donor habits.

Donation receipts are sent to donors automatically via email and can also be customized or hooked with an existing CMS for a more custom look. Donors can manage their donations, receipts, and more via Donately's donor dashboard.
donately.com

Pricing

Pricing options
Free
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Donately screenshot: Responsive design means donors will always only be a click away from givingDonately screenshot: Built-in social sharing functionality to spread the word quickly and efficientlyDonately screenshot: Peer-to-peer fundraising empowers donors to become fundraisersDonately screenshot: Custom campaign pages can be up and running in minutesDonately screenshot: Filter and export donor data; or push donor data into a CRM with Donate.ly's APIDonately screenshot: Custom donation forms can be embedded to sites quicklyDonately screenshot: Easy to understand insights to help optimize fundraisingDonately screenshot: Donations, receipts, & peer fundraising pages can be managed by donors from their own 'donor dashboard'Donately screenshot: Users can customize the look and feel of Donately on their site thanks to an open API Donately screenshot: Customizable campaign pages are designed to motivate givingDonately screenshot: Donation receipts are automatically sent to donors via emailDonately screenshot: Customizable reports provide fundraising insightsDonately screenshot: Donately facilitates peer-to-peer fundraising

Donately reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.1
  4.4
  4.5
Jennifer Vanella

A really useful tool with a great team of people running it

Used monthly for 6-12 months
Reviewed 2020-03-09
Review Source: Capterra

Pros
As a small business owner and somebody who just wants to make a difference and teach her students to do so as well this is perfect for us. The folks that donate to our program never have a problem using the software and whenever we've run into trouble someone from the team always responds and fixes the issue. I'm hoping to grow with this software and this organization.

Cons
I wish there was another option besides using striped when it comes to accepting the donations. I don't understand why it is that it should cost so much especially since this is all about charity giving back to your community. That being said the format of the software is very good as I said before and the customer service makes up for what I think is pretty hefty when it comes to how much money is taken from our organization being able to help people. Another thing I would really like is it there would be a way to make an app for Android and iPhones. It would be so much simpler for us to promote and use. But again I guess that probably will come with time.

Response from Donately


Hi, Jennifer.

Thank you so much for taking the time to review Donately! We are glad that our platform is meeting your needs and helping you make an impact.

In regards to payment methods, please do note that we also offer PayPal as an option. We understand that keeping costs low is a vital component of fundraising, which is why we're committed to providing our platform at an affordable rate for organizations of all sizes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Andy Hunn

Technically excellent product

Used weekly for 6-12 months
Reviewed 2020-03-09
Review Source: Capterra

Overall have had very strong experience. Wherever there has been a hiccup, it has turned out that the Donately technology was working fine, and it was a problem with a third party technology instead. Customer support has always been rapid and on point. I would strongly recommend use of the Donately technology.

Pros
The thing i like most about the software is its customizability, and the ability to deploy the widgets onto third party websites. The ability to customize the donation form to gather aditional data is great and the ability to manage formatting through the API is also great.

Cons
The out of the box features could be enhanced, both in terms of using the standard donation pages, or in using the API. For example, when inserting a custom field into the donation form, there is some weird logic about the attributes on the form appearing in the code in reverse order, so a bit tricky to figure out where to place your custom object. Would also love to see more detailed reporting on the 'gross' and 'net' donation information in the dashboard so it's easier to track how much was received from donor vs how much after fees will actually hit the bank account. It should be easier to understand what portion of fee is going to Donately and what portion of fee is going to Stripe.

Response from Donately


Hi, Andy.

Thank you for taking the time to leave a review of your experiences with Donately. We are happy to hear that Donately has fit your needs, and you'd be proud to recommend our platform to others.

We also thank you for providing us with suggestions where we can improve. We will always take this into consideration as we continue to improve the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Claudia Hernandez

Simple Easy To Use Solution

Used daily for less than 6 months
Reviewed 2016-10-28
Review Source: Capterra

Its been okay and it does serve its purpose. Customer support is slow especially when you're trying to have a conversation with someone to answer all your questions. Forms aren't able to be customized which is especially disappointing with campaigns and peer to peer fundraising. There should be more templates for options on both the campaign and fundraiser angle. More importantly I wish there was a way that our campaigns could stay on our site and not bounce to the donately url. This serves its purpose and isn't horrible and given that the other options out there are massively more expensive then this seems like the right option for smaller non profits.

Pros
Ease of use

Cons
lack of different templates and customization

Response from Donately


Hi Claudia,

Thanks for filling out a review! Sorry that there was some aspects of Donately that you felt needed work. The good news is that we take your suggestions very seriously and we are always trying to make Donately better.

Per customizing the donation forms, by using the form embed you essentially have full control. If you are using our free hosted pages I'm happy to say that we'll have all the embed form features available there as well, in the next few months.

Per more campaign types, you're speaking our language there - that's a major push in 2017 for us. We will have various options to choose from.

Per bouncing to Donately from your site, I don't understand that one. One of the main features of Donately is the ability to embed the donation form on your site - and not send them to your free pages on Donately.

If you have any further questions on any of this, please contact me at support@donate.ly

Cheers!
Bryan

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Nora Burkey

User-friendly donation platform

Used occasionally for 6-12 months
Reviewed 2020-03-02
Review Source: Capterra

My overall experience with Donately has been great, though I do think some of the features that are lacking could prove problematic. I would also like to be able to more easily add team members to the free software.

Pros
Donately is an easy-to-use fundraising platform. Campaigns are easy to set up, customer support is reliable, and payments are on time. It is a free platform that allows many payout options and as many campaigns as you want at a time. I would definitely recommend Donately to people looking for a reliable, easy-to-use donation platform.

Cons
The only thing I believe Donately should add to their platform is a feature for comments by donors. At this time, donor comments are anonymous, which means people cannot see their support live on the campaign, nor can the campaign managers respond back publicly. I would love to see a new comment feature in the future.

Response from Donately


Hi, Nora.

Thank you for your honest review of Donately! We're glad to see that you've found Donately easy-to-use and useful tool to enable your fundraising.

We'll definitely take your feedback for a public comment feature into account as we further evolve and grow Donately!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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CORY PHILLIPS

Excellent fundraising tool!

Used weekly for less than 6 months
Reviewed 2020-03-05
Review Source: Capterra

As we raise money for our campaign, it has been incredibly easy to get fundraisers to sign up. Additionally, attracting donors has been simple, too.

Pros
Donately is easy to set-up, navigate and get support when needed (which, thanks to it's user-friendly interface, is very rare).

Cons
The monthly fees are high for our organization but the fee upon completion of a campaign is one of the lowest.

Response from Donately


Hi, Cory.

Thank you for leaving this review! We're happy to hear that you've had a positive experience with our platform and our team.

We understand that keeping costs low are the utmost priority for all organizations. We're committed to providing one of the best values in the online fundraising space, and giving nonprofits of all sizes a scalable option for their needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Donately pricing

Pricing options
Free
View Pricing Plans

Transaction fees start at 3% for nonprofits and decrease as more money is raised. No startup or monthly fees.

Discounts are available for nonprofits.

Donately features

API
Activity Dashboard
Customizable Branding
Customizable Reporting
Electronic Payments
Third Party Integration

Access Control (43 other apps)
Attendance Management (54 other apps)
Automatic Notifications (48 other apps)
Campaign Management (43 other apps)
Communication Management (49 other apps)
Contact Database (62 other apps)
Contact Management (44 other apps)
Credit Card Processing (49 other apps)
Custom Fields (53 other apps)
Data Import/Export (59 other apps)
Event Management (59 other apps)
Registration Management (45 other apps)
Reporting & Statistics (72 other apps)
Volunteer Management (45 other apps)

Additional information for Donately

Key features of Donately

  • Campaign management
  • Contribution tracking
  • Donor management
  • Mobile giving
  • Fundraising pages
  • Peer-to-peer fundraising
  • Embedded forms
  • Campaign & crowdfunding pages
  • Customizable donation forms
  • Customizable branding
  • Customizable reporting
  • Electronic payments
  • Mobile giving
  • Recurring giving
  • SSL security
  • Third party integration
  • Website integration
  • Donor dashboard
  • Multi-campaign
  • Automatic donor receipts
  • Fundraising milestone tracking
  • Campaign analysis
  • Goal setting / tracking
  • PCI compliance
  • API
  • Role-based permissions
  • Web forms
  • Payment processing
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Benefits

Donately provides customizable fundraising pages with their own hosted URL.

Donately offers embeddable forms with customizable fields, pre-set donation amounts and campaign earmarking functionality.

Responsive form design enables donors to 'give' quickly and easily, from any device.

Donation receipts - with all tax information included - are sent to donors automatically via email after a donation is made.

Donately provides customizable reports and valuable data insights to help users optimize their fundraising.

Via an open API and Zapier integration, users can sync Donately with other web apps such as Salesforce and MailChimp.