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Donately

Online fundraising for nonprofits, businesses & individuals

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Donately Pricing, Features, Reviews and Alternatives

Donately product overview

What is Donately?

Donately is a online, mobile-optimized fundraising platform designed for nonprofits, organizations and individuals who want to raise money for their chosen cause. Via a simple, easy-to-use interface and the provision of customizable campaign pages & donation forms, Donately facilitates fundraising by streamlining the donation process for donors. The solution was built to be simple not only for donors, but for fundraising teams who don't have a developer on staff. It can still however, scale infinitely thanks to an open API.

Key benefits of using Donately

  • Donately provides customizable fundraising pages with their own hosted URL.

  • Donately offers embeddable forms with customizable fields, pre-set donation amounts and campaign earmarking functionality.

  • Responsive form design enables donors to 'give' quickly and easily, from any device.

  • Donation receipts - with all tax information included - are sent to donors automatically via email after a donation is made.

  • Donately provides customizable reports and valuable data insights to help users optimize their fundraising.

  • Via an open API and Zapier integration, users can sync Donately with other web apps such as Salesforce and MailChimp.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum

    Training options

    Documentation

    Donately pricing information

    Value for money

    4.4

    /5

    130

    Starting from

    $

    588

    /yryear

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Donately features

    Functionality

    4.1

    /5

    130
    Total Features35 3 categories

    Most valued features by users

    Donor Management
    Online Giving
    Campaign Management
    Mobile Access
    Activity Dashboard
    Payment Processing
    Third Party Integrations
    Electronic Payments

    Functionality contenders

    Donately users reviews

    Overall rating

    4.4

    /5

    130

    Positive reviews

    92%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.71/10
    Rating distribution

    5

    4

    3

    2

    1

    62

    58

    10

    0

    0

    Pros
    The user interface for the giver is easy to use and clean, and looks good on our website. We love that there's an option to make a recurring gift and that we can fairly easily change the interface.

    ES

    Emily S.

    Most features we needed were included out of the box, and we were able to customize other functions with help from support to get exactly what we wanted. Customer support is just outstanding.

    SP

    Sylvia P.

    Donately has been a great resource to help our nonprofit designate specific projects for fundraising campaigns. It is easy to use and connects securely with the Stripe payment platform.

    AM

    Aaron M.

    Cons
    I don't like the administrative aspects...they can be confusing.

    LD

    Laverne D.

    We were loosing donations due to our clients problems with Paypal's support of immoral policies. I didn't know what to do, I didn't know that other options existed.

    KC

    Kenneth C.

    No email notifications when donations are made.

    RV

    Robin V.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    A really useful tool with a great team of people running it

    Reviewed a year ago
    Pros

    As a small business owner and somebody who just wants to make a difference and teach her students to do so as well this is perfect for us. The folks that donate to our program never have a problem using the software and whenever we've run into trouble someone from the team always responds and fixes the issue. I'm hoping to grow with this software and this organization.

    Cons

    I wish there was another option besides using striped when it comes to accepting the donations. I don't understand why it is that it should cost so much especially since this is all about charity giving back to your community. That being said the format of the software is very good as I said before and the customer service makes up for what I think is pretty hefty when it comes to how much money is taken from our organization being able to help people. Another thing I would really like is it there would be a way to make an app for Android and iPhones. It would be so much simpler for us to promote and use. But again I guess that probably will come with time.

    Vendor response

    Hi, Jennifer. Thank you so much for taking the time to review Donately! We are glad that our platform is meeting your needs and helping you make an impact. In regards to payment methods, please do note that we also offer PayPal as an option. We understand that keeping costs low is a vital component of fundraising, which is why we're committed to providing our platform at an affordable rate for organizations of all sizes.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Technically excellent product

    Reviewed a year ago

    Overall have had very strong experience. Wherever there has been a hiccup, it has turned out that the Donately technology was working fine, and it was a problem with a third party technology instead. Customer support has always been rapid and on point. I would strongly recommend use of the Donately technology.

    Pros

    The thing i like most about the software is its customizability, and the ability to deploy the widgets onto third party websites. The ability to customize the donation form to gather aditional data is great and the ability to manage formatting through the API is also great.

    Cons

    The out of the box features could be enhanced, both in terms of using the standard donation pages, or in using the API. For example, when inserting a custom field into the donation form, there is some weird logic about the attributes on the form appearing in the code in reverse order, so a bit tricky to figure out where to place your custom object. Would also love to see more detailed reporting on the 'gross' and 'net' donation information in the dashboard so it's easier to track how much was received from donor vs how much after fees will actually hit the bank account. It should be easier to understand what portion of fee is going to Donately and what portion of fee is going to Stripe.

    Vendor response

    Hi, Andy. Thank you for taking the time to leave a review of your experiences with Donately. We are happy to hear that Donately has fit your needs, and you'd be proud to recommend our platform to others. We also thank you for providing us with suggestions where we can improve. We will always take this into consideration as we continue to improve the platform.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Simple Easy To Use Solution

    Reviewed 5 years ago

    Its been okay and it does serve its purpose. Customer support is slow especially when you're trying to have a conversation with someone to answer all your questions. Forms aren't able to be customized which is especially disappointing with campaigns and peer to peer fundraising. There should be more templates for options on both the campaign and fundraiser angle. More importantly I wish there was a way that our campaigns could stay on our site and not bounce to the donately url. This serves its purpose and isn't horrible and given that the other options out there are massively more expensive then this seems like the right option for smaller non profits.

    Pros

    Ease of use

    Cons

    lack of different templates and customization

    Vendor response

    Hi Claudia, Thanks for filling out a review! Sorry that there was some aspects of Donately that you felt needed work. The good news is that we take your suggestions very seriously and we are always trying to make Donately better. Per customizing the donation forms, by using the form embed you essentially have full control. If you are using our free hosted pages I'm happy to say that we'll...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    User-friendly donation platform

    Reviewed a year ago

    My overall experience with Donately has been great, though I do think some of the features that are lacking could prove problematic. I would also like to be able to more easily add team members to the free software.

    Pros

    Donately is an easy-to-use fundraising platform. Campaigns are easy to set up, customer support is reliable, and payments are on time. It is a free platform that allows many payout options and as many campaigns as you want at a time. I would definitely recommend Donately to people looking for a reliable, easy-to-use donation platform.

    Cons

    The only thing I believe Donately should add to their platform is a feature for comments by donors. At this time, donor comments are anonymous, which means people cannot see their support live on the campaign, nor can the campaign managers respond back publicly. I would love to see a new comment feature in the future.

    Vendor response

    Hi, Nora. Thank you for your honest review of Donately! We're glad to see that you've found Donately easy-to-use and useful tool to enable your fundraising. We'll definitely take your feedback for a public comment feature into account as we further evolve and grow Donately!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent fundraising tool!

    Reviewed a year ago

    As we raise money for our campaign, it has been incredibly easy to get fundraisers to sign up. Additionally, attracting donors has been simple, too.

    Pros

    Donately is easy to set-up, navigate and get support when needed (which, thanks to it's user-friendly interface, is very rare).

    Cons

    The monthly fees are high for our organization but the fee upon completion of a campaign is one of the lowest.

    Vendor response

    Hi, Cory. Thank you for leaving this review! We're happy to hear that you've had a positive experience with our platform and our team. We understand that keeping costs low are the utmost priority for all organizations. We're committed to providing one of the best values in the online fundraising space, and giving nonprofits of all sizes a scalable option for their needs.

    Donately FAQs and common questions

    Donately has the following pricing plans:
    Starting from: $588.00/year
    Pricing model: Free, Subscription
    Free Trial: Available


    Donately has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Donately supports the following languages:
    English


    Yes, Donately has an API available for use.


    Donately integrates with the following applications:
    Zapier


    Donately offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

    Related categories