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Blackbaud eTapestry Logo

Blackbaud eTapestry

3.8
(216)

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Fundraising management software for non-profits

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Blackbaud eTapestry Pricing

Pricing overview

Value for money rating

3.5

/5

216

Price starts from

99

Per month

Usage Based

Pricing options
Free plan
Subscription
Free trial

Pricing details

Pricing scales on number of records and level of functionality needed.

What users say

You will be sorely disappointed and face ongoing threats of increased costs.
People knew what tools they need in the system, but did not invest in further exploration of resources until I arrived. It was fairly intuitive though.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Considering placing

Reviewed 2 months ago
Pros

It has a very comprehensive set of features.

Cons

More expensive than many of the newer packages. Not as easy to use as other packages. Requires expensive 3rd party software in order to integrate with Quickbooks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Hasn't been updated since 2006, not worth your time

Reviewed 9 months ago
Pros

It's cheap if you're a small non profit.

Cons

Blackbaud will sell you on products but won't deliver. Don't expect to get much out of eTap other than a headache

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Good for Database Management, Poor Communications Tools

Reviewed 6 years ago

I have been working in communications and development for non-profit organizations for more than 15 years. I have been using eTapestry for 2 years. I have experience with a variety of other donor management tools including Blackbaud's The Raiser's Edge. eTapestry is strong in regard to contact management, processing online gifts, and the reporting/query tools. The expense as well as the email communications and analytics are where it falls short.

Pros

Entire system is very easy to learn no matter the experience level Managing donor records and online gifts is very easy Reporting and query tools are easy to use even for those without a lot of experience building queries clean, user-friendly interface excellent customer support simple data entry & gift processing online giving pages import gifts directly to database, helping teams avoid manual entry & the pages can be reskinned to match your website design easy to mass import records

Cons

expensive, especially having to pay for Advanced emails & paying an hourly fee for minor changes eTapestry support must be requested for an array of minor tweaks to giving pages for example and it usually takes several days to up to 2 weeks to get changes finished communications templates are inflexible and look extremely dated, often the preview of a communication you see on your screen is not how it looks at delivery, very limited analytics tools and delivery/testing options as far as I know there is no ability to export from eTapestry to QuickBooks which means gift processing team must reenter gifts manually into QuickBooks while it has the ability to provide personal fundraising pages, they are highly inflexible and the layouts look so dated they are almost not worth using

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great Price, good functionality, limited ease of use

Reviewed 6 years ago

Overall, it's a good program for the price we pay, but if it was any more we would change to a more user friendly system. The most important thing with eTap is to make sure that you have an employee who is familiar with database administration otherwise it is very easy within eTap for data to be misrepresented. In summary, if you don't have a big budget, it's a good way to get your feet off the ground, but I wouldn't look at it expecting a 5+ year/long term solution.

Pros

First of all the price for our organization is fantastic, after shopping around for a new database management system, we have found nothing close to what we are currently paying. eTap has decent functionality after you learn how to use it; once you master the basics, it has the flexibility to store just about any data that you need as long as you are willing to get a little creative in how you organize the data. The ability for the data base to be directly integrated into our website and Quickbooks is also a great feature that minimizes potential lost memberships and corrupted data.

Cons

The hands down most frustrating part of the program is that you can't have multiple tabs open within the same browser with eTap. In order to have eTap open on two different tabs, you must use a different web browser and a different login ID, which becomes a complete and total pain. It is also not the easiest program to learn and train new people on. Often we want volunteers to work on data management for us but that is really only possible if the volunteer or intern is with us for at least three months so we an spend the time training them on the program.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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eTapestry - A medium weight solution for Donor Management and Receipting.

Reviewed 5 years ago

I have been impressed with the solid support team eTapestry has. The online chat has been very helpful to me, and the specialists I have chatted with have always been knowledgeable.

Pros

eTapestry has lots of power to get things done. It is cloud-based, so there is no need for the user to worry about upgrading the software or backing up the data. Queries are very easy to produce, and exporting the results in reports, PDFs or excel is a snap. You can design your own forms so that your website can talk to eTapestry easily. eTapestry works equally well on desktop computers, tablets and cellphones. This is very helpful for fundraisers who are on the road.

Cons

If you are downsizing from a more robust package such as Raiser's Edge, be prepared for a loss of flexibility - for example, queries in eTapestry lack some of the power that Raiser's Edge has. When comparing what you get "out of the box" with some other solutions, you will find that in order to keep costs down for the average user, eTapestry is very basic. To add in eCommerce, donor logins, advanced email, etc these are available, but as an add-on pricing. This can make it more expensive than other products that have all these features to start with, so you should be aware of what your real needs are before committing to eTapestry.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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An Investment for Growth

Reviewed 5 years ago

This review was solicited by eTapestry's marketing department.

Pros

I appreciate that the product is part of Blackbaud's empire of services for the sector, so you can assume that much of the functionality is based on best practices. It has a nice graphic interface. I really appreciate the DIY form features that allow us to collect information on not only donors but volunteers and other constituents. It's been a phenomenal transformation in our ability to track our supporters and empower the board with good information. The automatic address updates we completed before our annual fund appeal resulted in an increased in renewal rates for our lapsed donors, which effectively paid for the subscription for the year.

Cons

For an organization with a smaller budget, the software investment is expensive. We were fortunate to receive a 30% discount for our first three years, but as we look to renew in the coming year, I think it will start to become more painful to pay for this operational utility. It took a significant amount of time to learn how eTap works. I was initially stunned by the costs of eTapestry's video and in-person training programs and the knowledge base is a little funky to use. Their customer service staff on chat have been super helpful, however, and that's become my go-to for answering questions. They do have free resources for training, but they are basic.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The right features for the the right development plan

Reviewed 8 years ago
Pros

I have worked with several different non-profits, and there are a wide range of products available. In many cases, people fall back on Raiser's Edge or a similarly-sized software package because it's comfortable. However, in my current position, I was creating a development department from scratch for a small non-profit, and we simply didn't need that level of software, especially not with our limited...

Cons

I think there is still work to be done on making customization a little more straightforward. For certain, there are challenges when it comes to split gifts, for example, that still need to worked out. That said, I have not used any software that is perfect out of the box or even after tinkering for weeks, for that matter. There is always some give and take, but I feel eTapestry does a great job.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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eTapestry Likely Good for Larger Organizations

Reviewed 6 years ago
Pros

eTapestry has a responsive customer service team. Whenever I had an inquiry, someone was there to answer my questions. Once I was speaking with a sales associate and had a question the associate could not answer. The associate passed my question on to a customer service representative and the rep called me within a day to help solve my problem.

Cons

eTapestry has many options for managing large databases. This is wonderful for large organizations, however, ours is a small non-profit. We have two fundraisers and fewer than 1000 prospect records. eTapestry was too complicated for our needs and therefore ended up only being useful for data storage. Another issue arose when we had staff turnover. Product knowledge left with former staff and training for eTapestry would have cost 150% more than our annual eTapestry costs. Training was just too expensive and, as a result, we did not utilize eTapestry as much as we could have.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Expensive platform with increasing costs and long contract periods!

Reviewed 4 years ago

Unfortunately, eTapestry is just not easy to work with as they were in the beginning when we started working with them in 2011.

Pros

At first I loved eTapestry for its great support and a la carte options. It is definitely a robust system. Not so much anymore since they are now part of Blackbaud. They now bundle options and railroad agencies into long contracts to get single features that used to be available a la carte.

Cons

All of the above, plus their communications tool is not the best. It would be better if they integrated with a marketing tool like Constant Contact and included that in their packages. The maneuvering through the system is clunky and not at all intuitive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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A great starting point for small nonprofits!

Reviewed 2 years ago

Good, but no the Best.

Pros

Ease-of-use was the best component of the system. When I was hired on by my organization in 2014, they had been using the system for a number of years already. People knew what tools they need in the system, but did not invest in further exploration of resources until I arrived. It was fairly intuitive though.

Cons

The pricing was based around Contacts/Accounts which was not good for us as we have had rapid growth. Moreover, at the time, it did not integrate well with other systems we were purchasing. Our goals was to build out a seem less network where our data flowed in a way that made sense from Accounting to Marketing. eTapestry would have left us with few options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Been with eTapestry for over three years.

Reviewed 8 years ago
Pros

Very recently, I had my first positive experience with phone support. Hopefully, that is an indicator that eTapestry is beefing up their customer service. We will know more as the holiday rush happens.

Cons

Since the beginning, customer support has been abysmal. Just recently, it has improved, but it took three years. Last year, during the holidays, I waited no less than an hour on hold each time and ended up hanging up because I did not have that kind of time to wait on the phone. One time, I waited an hour and a half, and when the closing time came, instead of taking my call, eTapestry simply disconnected...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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eTapestry Great for Small to Mid size Nonprofits

Reviewed 2 years ago

Appreciate the pricing for this tool to track and manage our donors. Highly recommend for small and mid-size nonprofits. Easy to learn.

Pros

Flexibility of donor records is important and works well. Tagging donors in multiple different ways always our nonprofit to track and communicate in ways that are important to the donor.

Cons

Would like to see improvement in the communications features - templates are clunky to work with and designing own templates is challenging. We end up creating image in outside tool and then import it in.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Not recommended for small non-profits

Reviewed 2 years ago
Pros

eTapestry is probably suited for larger organizations and is much more than we need. There are a ton of reports available and it's easy to keep track of different campaigns. It also has excellent tools for event management, like tracking ticket sales, sending invites, etc.

Cons

I found the program a bit overwhelming to use as a new fundraiser who also worked by myself. If I had a team, or someone to train me it may have been a bit easier. It is not very intuitive. Also, the training videos are not included, which is a big negative since the program is so expensive to begin with. I did not find this program very simple for receipting donations as they came in with monthly receipts as well as year-end receipts. It was a tedious process. The customer support team was not very helpful. We ended up going in a different direction with our business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Streamlined Fundraising Support

Reviewed 4 years ago

Etapestry has helped our small development department in big ways! It's ease of use was critical for staff who had not used professional fundraising systems before. They were able to get on and get started right away.

Pros

Dramatically cuts down administrative time with auto functions, which was essential for our small development team so that they can spend time on cultivation vs. wasting time updating spreadsheets and processing donations. Easy reporting and querying has enabled us to better assess our efforts and returns. Great donor tracking functions ensure things are slipping through the cracks. The auto reminders and calendaring are super helpful. The seamless integration with online giving was also a blessing.

Cons

The only con is that the online fundraising interface is a bit limited design-wise, without additional cost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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eTapestry Donor Data Base

Reviewed 4 years ago

Overall great software

Pros

eTapestry is an economical donor data base that is provided through Blackbaud systems. It is a great price for all the features and functions it has. It can store and track all data on donors both individual and grants.

Cons

While the software and database can track grants it is easier and more useful to track individual donors. Matching funds are a bit tricky to input and events are another feature which are a bit tedious and difficult to track.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Before and after Blackbaud

Reviewed 6 years ago

eTapestry has become a tool that can rival any of the more expensive CRMs in the market. The only big step back is that it now belongs to Blackbaud, which has decreased the quality of its customer service.

Pros

It is user friendly for the nontechnical staff when looking for and updating information.

Cons

Not that friendly for extracting information (querying and reporting features). And since Blackbaud bought it, its customer service has become bad and unreliable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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eTapestry is a good (not great) system for what we needed

Reviewed 5 years ago

We are able to track and communicate with our donors through this system. The reporting functionality is amazing for the price, and after a user has invested quite a bit of time into learning how everything works, the system has many capabilities that have been extremely useful for our organization.

Pros

We like the tiered permissions (security groups) function, which set this system apart from many other offerings in the donor management arena. The customer service has always been great when we've had problems. The reporting capabilities of eTapestry are absolutely incredible.

Cons

The software is not always intuitive, and it's only easy to use after lots of time has been spent learning its layout and functionalities.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Very expensive for the same functionality as other softwares

Reviewed 5 years ago

Not happy with this product.

Pros

Pretty quick customer support, automatic gift processing, ability to track donations well, very large knowledge base.

Cons

Price, not that easy to use if doing more than data entry. Reports, queries, etc. more difficult. Need to pay extra money on top of the large cost to get pre-made reports.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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AVOID eTapestry at ALL Cost! Their set-up, project management and communication is abysmal!

Reviewed 11 years ago

This company lacks effective project management and communication with their clients, especially during the set up of their services. When they fail at communication and project management they blame the client and make you feel as if you are the "client from HELL!" Since I was director of Account Services at two major fundraising agencies, I DO KNOW project management and how to effectively communicate...

Pros

On the surface, the features are hard to beat. Their reputation through Blackbaud would lead you to believe they are a top notch organization. Their sales efforts and people are really good...attentive and always available.

Cons

This company is resting on a PAST reputation and on the coat tails of Blackbaud. As a previous Director of Account Services at two major fundraising agencies serving domestic and international nonprofits, I felt I had selected the best company for my nonprofit's fundraising soluction. BIG mistake! They know NOTHING of project management in the set up of a new client. They don't provide a schedule of...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Over-complex and user unfriendly

Reviewed 6 years ago

As a 10+ year Raiser's Edge user, I wasn't too worried about using eTapestry as part of my new job. Boy, was I wrong. I inherited the system and was unpleasantly surprised to find that this Blackbaud product so user unfriendly. Even the most basic functions are not intuitive. It take more steps than are necessary to extract the information you need which means it's time consuming and therefore...

Pros

I cannot think of a single thing.

Cons

Everything.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Seems cumbersome.

Reviewed 5 years ago
Pros

It seems to have a lot of features, although our organization only uses a fraction of those. The Cart would be a good feature if we could get it to work.

Cons

The query/report functionality seems very cumbersome. Also, many programs these days integrate directly with QuickBooks, although eTapestry does not, unless I'm missing something. The download into QuickBooks does not import the detail, so I have to keep going back to eTapestry when I need the detail. The pricing seems high for an organization of our size. I don't find the program intuitively...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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eTapestry - Great Development Software

Reviewed 4 years ago

This software beats anything else we looked at, cost-wise, and job-wise. Overall, I'm very happy with it!

Pros

There are so many features and you can do so much with it. If you don't give up, it will do just about anything for you. With the chat options, and instruction available, you can learn to do almost anything you need to do.

Cons

The set up in the beginning wasn't as cut and dried as I thought it was going to be. Queries are still puzzling at times, but there are options available for help. The data is all there. It's just getting it out in the right format that can take a while...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Etapstry by Blackbaud

Reviewed 2 years ago

Etapestry was a Cadillac and we only needed a Ford Escort at the time. Great for large nonprofits, more than what's needed for small ones.

Pros

Central location for donor information and donations. Donors could log in to make changes to their donations and profile info so expired credit cards were not an issue.

Cons

It was hard to learn. So many features that we were unable to use them all. It was expensive for our needs. Couldn't create an email or newsletter within it at the time we used it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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eTapestry Review

Reviewed 2 years ago

Was great but we had to find something Superior.

Pros

This software is great for a newly forming non-profit that is looking for a cost effective way to manage donors.

Cons

The reporting and integrations could be much better. As our organization grew we just needed a better CRM with more functionality for donor retention and better integrations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for the price

Reviewed 2 years ago

The software delivered what we needed it to and was sufficient for our requirements.

Pros

The ability to have recurring donors processed automatically and securly is very important and Etapestry delivered this. The program is able to track donations to specific projects and fundraising programs. Handles EOFY receipts well.

Cons

It was difficult sometimes to get the information you required out of the program without specific training.