Blackbaud eTapestry Pricing Plan & Cost Guide

Blackbaud eTapestry

Fundraising management software for non-profits

3.81/5 (210 reviews)

Blackbaud eTapestry Pricing

Starting from: $99.00/month

Pricing model: Subscription

Free Trial: Available

$99/month for fewer than 1,000 constituent records, includes all eTapestry functionality, implementation services and basic data conversion

Competitors Pricing

WizeHive

Starting from: 3995.00/year
Pricing model: Subscription

ShelbyNext Membership

Pricing model: Free, Subscription
Free Trial: Available

DonorPerfect

Starting from: 99.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Servant Keeper

Starting from: 9.99/month
Pricing model: Subscription
Free Trial: Available

VolunteerLocal

Starting from: 200.00/year
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Blackbaud eTapestry Pricing Reviews

Pros

  • The product is easy to use, intuitive, and very easy to manipulate into reporting what you need to know. The vendor offers so many amazing training courses and really set's you up for success.Emily W.Read the full review
  • There are preset reports and queries, but we have the ability to design our own reports and queries as well. Also, the customer support by phone, email, and chat is outstanding.Janette L.Read the full review
  • The auto reminders and calendaring are super helpful. The seamless integration with online giving was also a blessing.Kerri S.Read the full review

Cons

  • I rarely write bad reviews but this product made my job miserable. Even as a nonprofit with limited funds, I chose to use another product just because I couldn't get eTapestry to do what I needed.Linda C.Read the full review
  • When you get it, you can be completely surprised because you have no idea of what they will be delivering because they did no layouts to have you approve.Kathleen Q.Read the full review
  • I was shocked that after paying for training that they would do this.Daniel B.Read the full review
86%
recommended this to a friend or a colleague

25 reviewers had the following to say about Blackbaud eTapestry's pricing:

Daniel B.

Not intuitive, online training is cumbersome, boring, many many hours.

Reviewed 2009-10-06
Review Source: Capterra

I'll give it a c minus - not recommended. Even though the product has some very good features, there is a large 'hump' you have to get through in order to get it up and going. If you insist on using it, buy unlimited phone support and forget the expensive training modules.

Pros
Many features, reasonable price (except for training modules).

Cons
Not intuitive or user friendly, difficult to wade through at first. I paid $500 for their 'training' which consists of hours and hours of videos, some with 'computer voices' rather than humans. When I asked support to help me set up a mass email, they told me NO, that I had not spent enough time going through the training for them to be willing to spend the time to help me. I was shocked that after paying for training that they would do this.

Rating breakdown

Ease of use
Customer support

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Laura M.

eTapestry Donor Data Base

Used daily for 2+ years
Reviewed 2018-05-13
Review Source: Software Advice

Overall great software

Pros
eTapestry is an economical donor data base that is provided through Blackbaud systems. It is a great price for all the features and functions it has. It can store and track all data on donors both individual and grants.

Cons
While the software and database can track grants it is easier and more useful to track individual donors. Matching funds are a bit tricky to input and events are another feature which are a bit tedious and difficult to track.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Lisa S.

Customer Support Is The Bomb

Used daily for less than 6 months
Reviewed 2016-10-06
Review Source: Software Advice

eTapestry takes a little getting used to especially if you are accustomed to the more robust Raiser's Edge. However for a small non-profit the pricing and the excellent customer support get you to where you need to be.

Pros
Ease of use. Availability of knowledge base. Also many consultants publish free manuals for creating end of year and monthly reports. Cost effective. Web based.

Cons
Lacks a robust query tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jessy R.

Very expensive for the same functionality as other softwares

Used daily for 2+ years
Reviewed 2017-09-13
Review Source: Software Advice

Not happy with this product.

Pros
Pretty quick customer support, automatic gift processing, ability to track donations well, very large knowledge base.

Cons
Price, not that easy to use if doing more than data entry. Reports, queries, etc. more difficult. Need to pay extra money on top of the large cost to get pre-made reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Will F.

first time etap user

Reviewed 2015-04-23
Review Source: Software Advice

Pros
Easy to use and vendor willing to work with us on price.

Cons
A lot of maintenance on the product. Always get a heads up and scheduled for off hours, but still seems like a lot.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Cherylyn M.

eTapestry Great for Small to Mid size Nonprofits

Used daily for 2+ years
Reviewed 2021-04-06
Review Source: Capterra

Appreciate the pricing for this tool to track and manage our donors. Highly recommend for small and mid-size nonprofits. Easy to learn.

Pros
Flexibility of donor records is important and works well. Tagging donors in multiple different ways always our nonprofit to track and communicate in ways that are important to the donor.

Cons
Would like to see improvement in the communications features - templates are clunky to work with and designing own templates is challenging. We end up creating image in outside tool and then import it in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Karen T.

Highly recommend eTapestry for your fundraising software. Absolutely worth the money.

Used daily for 2+ years
Reviewed 2017-06-07
Review Source: Capterra

Easy to set up queries, fast reporting features and an increase of donations because we have more time to focus on the donor and not the software.

Pros
Blackbaud's eTapestry is highly functional and very easy to use. We have almost 7,000 records in the eTapestry database. We found for queries, reporting and lists we are able to create these quicky to return the information we desire. Also, there are customizable features that we use frequently for our specific donor interests.

Cons
Our organization does not have anything negative to say about eTapestry. The service is fabulous and so is the product. We wish it were a lower cost, but feel we get the value out of the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Joshua P.

Over-priced and over-complicated

Used monthly for 1-2 years
Reviewed 2020-04-14
Review Source: Capterra

This gave us a great way to organize and collect customer data in a usable form. Sending customized emails was tedious and should have been more straight forward.

Pros
I like being able to include text giving and to have several means of contacts with customers.

Cons
This software was beyond difficult to use. It also is priced well over double of what similar software solutions are priced that can do the same things. We weren’t aware of other options when we began using this or we would have saved our trouble and money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Cynthia S.

eTapestry is the best donor database management program out there!

Reviewed 2014-02-26
Review Source: Software Advice

Pros
The software package is great at every level. What I liked best is the cost. I compared it to six other donor database systems, and it was the least expensive, which really surprised me. I also like the ease of use and the regular updates. They have a great staff, very friendly, and very professional.

Cons
There isn't anything I dislike about the product. Honest.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Linda C.

I still have to pay for their lousy contract even though I hate it and don't use it any more.

Used occasionally for 1-2 years
Reviewed 2020-07-07
Review Source: Capterra

I rarely write bad reviews but this product made my job miserable. Even as a nonprofit with limited funds, I chose to use another product just because I couldn't get eTapestry to do what I needed.

Pros
The price was reasonable and I had heard a little about it. I originally got it from Tech Soup and then it automatically went onto a 2 year contract.

Cons
I didn't realize that I was tied into a 2-year contract and even though I hated the product and stopped using it they continued to charge me for the next 18 months until the contract period ended. The product was cumbersome, not intuitive, and time-consuming, even to just put in a contact. I never could figure out how to generate reports, and had to call for help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Jermaine S.

The right features for the the right development plan

Reviewed 2014-07-24
Review Source: Software Advice

Pros
I have worked with several different non-profits, and there are a wide range of products available. In many cases, people fall back on Raiser's Edge or a similarly-sized software package because it's comfortable. However, in my current position, I was creating a development department from scratch for a small non-profit, and we simply didn't need that level of software, especially not with our limited budget. eTapestry, I find, provides absolutely everything I could need at an extremely afford price point. Gone are our days of tracking prospects, donors and campaigns in multiple spreadsheets - but we don't have the complicated and, frankly, overkill options of a high-end software that's needed for the likes of non-profit giants. It's immediately accessible to fundraising veterans and novices, with access to your information from anywhere that you can connect to the internet. Plus, it grows with you, with very well-priced tiers based on your number of records. I'm a huge advocate!

Cons
I think there is still work to be done on making customization a little more straightforward. For certain, there are challenges when it comes to split gifts, for example, that still need to worked out. That said, I have not used any software that is perfect out of the box or even after tinkering for weeks, for that matter. There is always some give and take, but I feel eTapestry does a great job.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Lisa H.

Difficult to Use

Used weekly for 2+ years
Reviewed 2017-09-05
Review Source: Software Advice

I would not recommend this software .

Pros
Their support number is a nice tool that is included with their pricing. However, I found I had to use it frequently because so many aspects of this software are more challenging than they need to be.

Cons
Reports are the most difficult part of etapestry. There are so many nuances to running a report that will actually provide the results that you want. I have spent a lot of time running and re-running reports to finally get the desired outcome.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 2/10

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Anonymous

eTapestry

Used weekly for 1-2 years
Reviewed 2018-10-24
Review Source: Capterra

Pros
Great system for the value. Very additive.

Cons
It is tough to get quality customer service.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Jake H.

eTapestry is a good (not great) system for what we needed

Used daily for 6-12 months
Reviewed 2017-07-18
Review Source: Capterra

We are able to track and communicate with our donors through this system. The reporting functionality is amazing for the price, and after a user has invested quite a bit of time into learning how everything works, the system has many capabilities that have been extremely useful for our organization.

Pros
We like the tiered permissions (security groups) function, which set this system apart from many other offerings in the donor management arena. The customer service has always been great when we've had problems. The reporting capabilities of eTapestry are absolutely incredible.

Cons
The software is not always intuitive, and it's only easy to use after lots of time has been spent learning its layout and functionalities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Larry F.

eTapestry - A medium weight solution for Donor Management and Receipting.

Used daily for 2+ years
Reviewed 2017-06-09
Review Source: Software Advice

I have been impressed with the solid support team eTapestry has. The online chat has been very helpful to me, and the specialists I have chatted with have always been knowledgeable.

Pros
eTapestry has lots of power to get things done. It is cloud-based, so there is no need for the user to worry about upgrading the software or backing up the data. Queries are very easy to produce, and exporting the results in reports, PDFs or excel is a snap. You can design your own forms so that your website can talk to eTapestry easily. eTapestry works equally well on desktop computers, tablets and cellphones. This is very helpful for fundraisers who are on the road.

Cons
If you are downsizing from a more robust package such as Raiser's Edge, be prepared for a loss of flexibility - for example, queries in eTapestry lack some of the power that Raiser's Edge has. When comparing what you get "out of the box" with some other solutions, you will find that in order to keep costs down for the average user, eTapestry is very basic. To add in eCommerce, donor logins, advanced email, etc these are available, but as an add-on pricing. This can make it more expensive than other products that have all these features to start with, so you should be aware of what your real needs are before committing to eTapestry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Monica d.

Before and after Blackbaud

Used daily for 2+ years
Reviewed 2017-02-21
Review Source: Software Advice

eTapestry has become a tool that can rival any of the more expensive CRMs in the market. The only big step back is that it now belongs to Blackbaud, which has decreased the quality of its customer service.

Pros
It is user friendly for the nontechnical staff when looking for and updating information.

Cons
Not that friendly for extracting information (querying and reporting features). And since Blackbaud bought it, its customer service has become bad and unreliable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Caroline J.

eTapestry Review

Used occasionally for 2+ years
Reviewed 2021-01-14
Review Source: Capterra

Was great but we had to find something Superior.

Pros
This software is great for a newly forming non-profit that is looking for a cost effective way to manage donors.

Cons
The reporting and integrations could be much better. As our organization grew we just needed a better CRM with more functionality for donor retention and better integrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Becky L.

eTapestry - Great Development Software

Used weekly for 2+ years
Reviewed 2018-09-25
Review Source: Software Advice

This software beats anything else we looked at, cost-wise, and job-wise. Overall, I'm very happy with it!

Pros
There are so many features and you can do so much with it. If you don't give up, it will do just about anything for you. With the chat options, and instruction available, you can learn to do almost anything you need to do.

Cons
The set up in the beginning wasn't as cut and dried as I thought it was going to be. Queries are still puzzling at times, but there are options available for help. The data is all there. It's just getting it out in the right format that can take a while...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Amber B.

eTapestry- Allows for Customization

Used weekly for less than 6 months
Reviewed 2017-01-24
Review Source: Software Advice

I have used eTapestry for almost 4 years at a non-profit for donation and donor management. eTapestry has several different price points, based on which modules of the software you want to implement for your organization. eTapestry offers live webinars that provide specific training; interaction with the moderator is quick and easy and all of the moderators have been extremely knowledgeable. It is also helpful to do a live webinar because the input from other attendees is real-time and in-depth.

Pros
The amount of options, training, and customization are extremely efficient.

Cons
It does take time invested in learning if you want to utilize the software to its fullest capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kerri S.

Streamlined Fundraising Support

Used daily for 6-12 months
Reviewed 2018-04-10
Review Source: Software Advice

Etapestry has helped our small development department in big ways! It's ease of use was critical for staff who had not used professional fundraising systems before. They were able to get on and get started right away.

Pros
Dramatically cuts down administrative time with auto functions, which was essential for our small development team so that they can spend time on cultivation vs. wasting time updating spreadsheets and processing donations. Easy reporting and querying has enabled us to better assess our efforts and returns. Great donor tracking functions ensure things are slipping through the cracks. The auto reminders and calendaring are super helpful. The seamless integration with online giving was also a blessing.

Cons
The only con is that the online fundraising interface is a bit limited design-wise, without additional cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jennifer B.

Etapestry Review

Reviewed 2015-12-01
Review Source: Software Advice

Pros
The depth of fundraising knowledge that comes with the product.

Cons
That it's limited in what it can offer in comparison to Raisers Edge. The cost differences are evident.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Evan R.

A great starting point for small nonprofits!

Used daily for 1-2 years
Reviewed 2021-01-22
Review Source: Capterra

Good, but no the Best.

Pros
Ease-of-use was the best component of the system. When I was hired on by my organization in 2014, they had been using the system for a number of years already. People knew what tools they need in the system, but did not invest in further exploration of resources until I arrived. It was fairly intuitive though.

Cons
The pricing was based around Contacts/Accounts which was not good for us as we have had rapid growth. Moreover, at the time, it did not integrate well with other systems we were purchasing. Our goals was to build out a seem less network where our data flowed in a way that made sense from Accounting to Marketing. eTapestry would have left us with few options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Karen Ann T.

eTapestry Blackbaud Software

Reviewed 2016-04-21
Review Source: GetApp

We use eTapestry as a software relationship building and donation tracking device. We are quite pleased with the software and are sharing our successes with you because eTapestry is an easy and affordable database for our organization.

Pros
Ease of use, versatility, and access are pro's to the eTapestry software system.

Cons
Sometime because this is a cloud based system, there are timing issues.

Rating breakdown

Ease of use
Customer support

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Aaron F.

Great Price, good functionality, limited ease of use

Used daily for 2+ years
Reviewed 2017-03-25
Review Source: Software Advice

Overall, it's a good program for the price we pay, but if it was any more we would change to a more user friendly system. The most important thing with eTap is to make sure that you have an employee who is familiar with database administration otherwise it is very easy within eTap for data to be misrepresented. In summary, if you don't have a big budget, it's a good way to get your feet off the ground, but I wouldn't look at it expecting a 5+ year/long term solution.

Pros
First of all the price for our organization is fantastic, after shopping around for a new database management system, we have found nothing close to what we are currently paying. eTap has decent functionality after you learn how to use it; once you master the basics, it has the flexibility to store just about any data that you need as long as you are willing to get a little creative in how you organize the data. The ability for the data base to be directly integrated into our website and Quickbooks is also a great feature that minimizes potential lost memberships and corrupted data.

Cons
The hands down most frustrating part of the program is that you can't have multiple tabs open within the same browser with eTap. In order to have eTap open on two different tabs, you must use a different web browser and a different login ID, which becomes a complete and total pain. It is also not the easiest program to learn and train new people on. Often we want volunteers to work on data management for us but that is really only possible if the volunteer or intern is with us for at least three months so we an spend the time training them on the program.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Kyla M.

Appreciation for E-Tap

Reviewed 2016-11-16
Review Source: Capterra

For the cost, I feel that e-tapestry has served our organization well. I also appreciate the customer support offered when we hit a road bump.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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