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Blackbaud eTapestry Pricing, Features, Reviews and Alternatives

Blackbaud eTapestry product overview

What is Blackbaud eTapestry?

eTapestry is a cloud based donor and fund management software designed for small and medium sized nonprofit organizations. eTapestry offers multi-channel campaign management, website development, and donation, event and fundraising management functionalities within a suite.

Key benefits of using Blackbaud eTapestry

eTapestry is a comprehensive solution that helps nonprofits manage all fundraiser and donor management processes.

eTapestry features “eTapestry Mobile” which enables users to access donor information remotely from their smartphones.

The event management functionality of the software allows users to manage online tickets, sales and event merchandising.

eTapestry's “Social Media Finder” allows users to find and track social media accounts using eTapestry accounts.

Users can manage online payments with the help of eTapestry's integrated payment functionality.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Knowledge Base

Phone Support

Email/Help Desk

Chat

Training options

Videos

Webinars

Documentation

Live Online

Blackbaud eTapestry pricing information

Value for money

3.6

210

Starting from

/momonth

Per Feature

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

Blackbaud eTapestry

Value for money

Blackbaud eTapestry features

Functionality

3.7

210

Total Features28 2 categories

Most valued features by users

Event Management

Membership Management

Volunteer Management

Pledge Management

Donor Management

Campaign Management

Mobile Access

Activity Dashboard

Blackbaud eTapestry users reviews

Overall rating

3.8

210

Positive reviews

71%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.4/10

Rating distribution

Pros

The auto reminders and calendaring are super helpful. The seamless integration with online giving was also a blessing.

Kerri S.

There are preset reports and queries, but we have the ability to design our own reports and queries as well. Also, the customer support by phone, email, and chat is outstanding.

Janette L.

The product is easy to use, intuitive, and very easy to manipulate into reporting what you need to know. The vendor offers so many amazing training courses and really set's you up for success.

Emily W.

Cons

I rarely write bad reviews but this product made my job miserable. Even as a nonprofit with limited funds, I chose to use another product just because I couldn't get eTapestry to do what I needed.

Linda C.

When you get it, you can be completely surprised because you have no idea of what they will be delivering because they did no layouts to have you approve.

Kathleen Q.

I was shocked that after paying for training that they would do this.

Daniel B.

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Overall rating contenders

Blackbaud eTapestry

Overall rating

Brittany B.

Higher Education, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

Share this review:

Good management software

Reviewed 3 months ago

We use this as our primary data storage system. It talks to our database view very well.

Pros

I like that all of our data is stored in this software and that it is easy to quickly access for my whole team.

Cons

Sometimes the software gets bogged down with users and runs very slow. The updates do take some getting used to as well.

Dalena M.

Nonprofit Organization Management, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

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New to eTap, not to CRM

Reviewed 2 years ago

Creating an all in one database for donors and subscribers is very important as we grow. We grew from 1 to five employees overnight and so getting "organized" was essential.

Pros

I love the ease of functionality in finding and creating accounts. I like the connection with Blackbaud Merchant Services for an all in one platform.

Cons

The start-up was a little too long and delayed our business plan. Also, queries and forms are not necessarily intuitive.

Amber H.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend4/10

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Good for Database Management, Poor Communications Tools

Reviewed 5 years ago

I have been working in communications and development for non-profit organizations for more than 15 years. I have been using eTapestry for 2 years. I have experience with a variety of other donor management tools including Blackbaud's The Raiser's Edge. eTapestry is strong in regard to contact management, processing online gifts, and the reporting/query tools. The expense as well as the email communications and analytics are where it falls short.

Pros

Entire system is very easy to learn no matter the experience level Managing donor records and online gifts is very easy Reporting and query tools are easy to use even for those without a lot of experience building queries clean, user-friendly interface excellent customer support simple data entry & gift processing online giving pages import gifts directly to database, helping teams avoid manual entry & the pages can be reskinned to match your website design easy to mass import records

Cons

expensive, especially having to pay for Advanced emails & paying an hourly fee for minor changes eTapestry support must be requested for an array of minor tweaks to giving pages for example and it usually takes several days to up to 2 weeks to get changes finished communications templates are inflexible and look extremely dated, often the preview of a communication you see on your screen is not how it looks at delivery, very limited analytics tools and delivery/testing options as far as I know there is no ability to export from eTapestry to QuickBooks which means gift processing team must reenter gifts manually into QuickBooks while it has the ability to provide personal fundraising pages, they are highly inflexible and the layouts look so dated they are almost not worth using

Cherylyn M.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

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eTapestry Great for Small to Mid size Nonprofits

Reviewed 4 months ago

Appreciate the pricing for this tool to track and manage our donors. Highly recommend for small and mid-size nonprofits. Easy to learn.

Pros

Flexibility of donor records is important and works well. Tagging donors in multiple different ways always our nonprofit to track and communicate in ways that are important to the donor.

Cons

Would like to see improvement in the communications features - templates are clunky to work with and designing own templates is challenging. We end up creating image in outside tool and then import it in.

Rose V.

Nonprofit Organization Management, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating