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Blackbaud eTapestry Logo

Blackbaud eTapestry

Fundraising management software for non-profits

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Blackbaud eTapestry Pricing, Features, Reviews and Alternatives

Blackbaud eTapestry product overview

Price starts from

99

Per year

Usage Based

What is Blackbaud eTapestry?

eTapestry is a cloud based donor and fund management software designed for small and medium sized nonprofit organizations. eTapestry offers multi-channel campaign management, website development, and donation, event and fundraising management functionalities within a suite.

Key benefits of using Blackbaud eTapestry

eTapestry is a comprehensive solution that helps nonprofits manage all fundraiser and donor management processes.

eTapestry features “eTapestry Mobile” which enables users to access donor information remotely from their smartphones.

The event management functionality of the software allows users to manage online tickets, sales and event merchandising.

eTapestry's “Social Media Finder” allows users to find and track social media accounts using eTapestry accounts.

Users can manage online payments with the help of eTapestry's integrated payment functionality.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Email/Help Desk
Chat

Training options

Documentation
Live Online
Videos
Webinars

Blackbaud eTapestry pricing information

Value for money

3.6

/5

214

Starting from

99

Per year

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Blackbaud eTapestry features

Functionality

3.7

/5

214

Total features

61

2 categories

Most valued features by users

Event Management
Reporting & Statistics
Membership Management
Data Import/Export
Activity Dashboard
Volunteer Management
Donor Management
Mobile Access

Functionality contenders

Blackbaud eTapestry users reviews

Overall Rating

3.8

/5

214

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.34/10
Rating distribution

5

4

3

2

1

75

76

37

16

10

Pros
The auto reminders and calendaring are super helpful. The seamless integration with online giving was also a blessing.
The product is easy to use, intuitive, and very easy to manipulate into reporting what you need to know. The vendor offers so many amazing training courses and really set's you up for success.
There are preset reports and queries, but we have the ability to design our own reports and queries as well. Also, the customer support by phone, email, and chat is outstanding.
Cons
I rarely write bad reviews but this product made my job miserable. Even as a nonprofit with limited funds, I chose to use another product just because I couldn't get eTapestry to do what I needed.
When you get it, you can be completely surprised because you have no idea of what they will be delivering because they did no layouts to have you approve.
I was shocked that after paying for training that they would do this.

Overall rating contenders

Overall Rating

Hasn't been updated since 2006, not worth your time

Reviewed 6 months ago

Transcript

Pam W.: Hi, I'm Pam. I'm director of operations. And I give Donorbox a five out of five. Click below...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good management software

Reviewed a year ago

We use this as our primary data storage system. It talks to our database view very well.

Pros

I like that all of our data is stored in this software and that it is easy to quickly access for my whole team.

Cons

Sometimes the software gets bogged down with users and runs very slow. The updates do take some getting used to as well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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very versitile

Reviewed 2 years ago

We have been able to move towards a more technology based fundraising using the justgiving portion of blackbaud for our jog-a-thon. Students created their own page and shared it for donations. This made tracking and acknowledging donations much more efficient.

Pros

We use etapestry and justgiving and have found it to be very useful. We have been able to easily link fundraising campaigns, event registration and forms to our website and then track information.

Cons

Extracting information can be somewhat challenging - once you learn their programing and how to create a query it becomes easier. They do provide a very large training database and a chat room for help.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Very detailed product that I'm always finding new options in.

Reviewed a month ago
Pros

It can be customized though it is a little bit of a learning curve since it is set up more for businesses and harder to get things figured out for non profit.

Cons

The complexity of trying to make quieries to then have to create reports and the amount of time that is lost trying to figure out what one of the many steps made it not yield desired results.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Good for Database Management, Poor Communications Tools

Reviewed 6 years ago

I have been working in communications and development for non-profit organizations for more than 15 years. I have been using eTapestry for 2 years. I have experience with a variety of other donor management tools including Blackbaud's The Raiser's Edge. eTapestry is strong in regard to contact management, processing online gifts, and the reporting/query tools. The expense as well as the email communications and analytics are where it falls short.

Pros

Entire system is very easy to learn no matter the experience level Managing donor records and online gifts is very easy Reporting and query tools are easy to use even for those without a lot of experience building queries clean, user-friendly interface excellent customer support simple data entry & gift processing online giving pages import gifts directly to database, helping teams avoid manual entry & the pages can be reskinned to match your website design easy to mass import records

Cons

expensive, especially having to pay for Advanced emails & paying an hourly fee for minor changes eTapestry support must be requested for an array of minor tweaks to giving pages for example and it usually takes several days to up to 2 weeks to get changes finished communications templates are inflexible and look extremely dated, often the preview of a communication you see on your screen is not how it looks at delivery, very limited analytics tools and delivery/testing options as far as I know there is no ability to export from eTapestry to QuickBooks which means gift processing team must reenter gifts manually into QuickBooks while it has the ability to provide personal fundraising pages, they are highly inflexible and the layouts look so dated they are almost not worth using

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Blackbaud eTapestry: Well Worth The Purchase - Absolutely Worth Every Dime

Reviewed 3 months ago

Exceptional experience and would recommend to all that are searching for a donor software system.

Pros

Everything about this software is exactly what we need. We can communicate with our supporters in many ways, prepare and run queries on any field, create and use reporting features at any time and essentially document and track all donor information. This is all done with ease and offers flexibility.

Cons

We wish there were a few more features as it integrates with social media and email addresses. We have found that the accuracy is not as strong as we would like it to be.

Blackbaud eTapestry FAQs and common questions

Q. What type of pricing plans does Blackbaud eTapestry offer?

Blackbaud eTapestry has the following pricing plans:
Starting from: $99.00/year
Pricing model: Subscription, Open Source
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Blackbaud eTapestry?

Blackbaud eTapestry has the following typical customers:
Freelancers, Non Profit, Small Business


Q. What languages does Blackbaud eTapestry support?

Blackbaud eTapestry supports the following languages:
Dutch, English, French, Italian, Spanish


Q. Does Blackbaud eTapestry offer an API?

Yes, Blackbaud eTapestry has an API available for use.


Q. What other apps does Blackbaud eTapestry integrate with?

Blackbaud eTapestry integrates with the following applications:
Meta for Business, Mailchimp


Q. What level of support does Blackbaud eTapestry offer?

Blackbaud eTapestry offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat

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