AkitaBox Reviews

The floor plan feature with asset tags identifying key components and their location within your facility. Attaching pictures, O&M manuals, and other important information to assets is valuable for future maintenance or life cycle replacement.

Including additional fields to assets would be beneficial. A life cycle timer (count down) for equipment would assist in creating 5-year plans and budgeting. This would ensure equipment could be replaced before major breakdowns occurred.

Very intuitive, easy to assign and track work orders. Visual platform based on floorplans with outstanding ease of use.

The costs were a bit higher than other systems, but still within reason and appropriate for our functions.

Thanks for the review, Phil! We are thrilled to have you as a partner and we look forward to continuing to streamline your operations, especially your capital forecasting, as you launch our Capital Management product!

See my work orders on the daily. Get to see where they are located and the pictures

I can’t just click the work and apply it to schhols

I like the ability to pin assets to map locations, giving us the exact locations of our property. The inspections and preventative maintenance organization is pretty nice as well. It could use a few more options such as allowing us to select specific dates on inspection programs rather than only allowing us to select one date and then continue to select 'repeat every year', or 'repeat every month'. Sometimes we would like the inspections to occur 3 times in a year, or 2 times in a year. The only way to do that as of now is to create two inspections, and have those inspections repeat every year.

I do not like that we can NOT bulk edit our building settings across multiple sites. So say I want to add a new type of asset like 'boilers' to all of our buildings. Currently I have to add them individually across 30 different sites. It would be very nice to be able to add an asset type to all of our locations at once. This goes for other organizational settings as well.

Thanks for the review, Joe! We appreciate your feedback and have passed your comments on to our Product teams. It's valuable user feedback like yours that keeps us moving toward being the best in the business. Please feel free to send your feedback to your CSM at any time as well.

The Akitabox Software program streamlines my overall operation for service in being proactive with automated preventative work orders. It eliminates having to remember to do various tasks and is the key element in our overall operations to care for and maintain over 1.1 million square feet of buildings and hundred and fifty acres of grounds. The ease of implementing a service request from our staff...

Read more

Still cannot add two employees to an assigned task. QR Codes are currently not implemented

- Provides maintenance schedules for multiple assets - Keeps track of major assets - Logs all work orders for preventive maintenance and reactive maintenance - Tracks hours (labor) and expenses -

- Dashboard for assets doesn't have a tab for cumulative total of money spent - Reporting Tab needs to be updated to incorporate specific equipment break downs (money spent, labor hours, predict future expenses/when maintenance will be needed) - Dashboard tab with uploaded invoices for specific assets

Austin - Thank you for taking the time to provide this review. We are glad the AkitaBox platform is helping you avoid that costly downtime! We are actively looking for ways to improve on our reporting capabilities in AkitaBox, so we appreciate the feedback. If you have other ideas or feedback please don't hesitate to let your customer success manager know anytime.

For what I use it for and what I have plan for it in the future, the square footage is paramount to scheduling my operational staff. Asset management is also very important, to be able to pull up at any given time what year our carpet, hvac, classrooms, restrooms, gym, cafeteria appliances are is invaluable when planning and forecasting future purchases and budgets.

I would like the maps and the printing of the maps to be better. Clearer and also be able to zoom in and the icons have separate zoom function to not overpower the maps when zooming out. Labeling maps to our specific needs would also be beneficial. Fitting a map that fills the page to print would be nice.

Thank you for your feedback and details about your experience so far. Your input helps us make the software better for all users. We are currently working on the printing of floor plans now. Look for the implemented improvements soon!

The thing I like most about Akitabox is its ability to tie everything together. Work orders, assets, maps, & comments. It's a one stop software that makes work efficient.

The thing I least liked about the software is the amount of work that goes into getting all your information into the system. Akitabox does a great job of doing the initial upload of assets but there's a ton of additional information (warranties, owners manuals, etc.) that can be uploaded that takes time. Once you have everything in the system it's a huge time saver that will pay dividends in the future.

Kain, thank you for taking the time to share your experience with AkitaBox! We love hearing how the software is helping you be more efficient. We certainly understand that the depth of data, files, and information you can add after our initial data collection and implementation can be overwhelming. We are glad you see the benefit though!

The ability to share instant information with the whole team at work

Email titles for tickets all look the same with same heather

Thanks for the review and recommendation, Juan! We appreciate your feedback on the email titles and would love to hear more. Please reach out to your CSM to chat!

AkitaBox is very user friendly and easy to navigate for administration, users, and service requester's.

A inventory tabulation area. Also implementation team goes to fast and misses things. Would love to have more reporting options for reports.

Thank you for the review Daryl, we appreciate your taking time our of your busy day! We are glad the transition from School Dude has been smooth and that AkitaBox has been quickly adapted by your users. Our product team is actively looking at solutions for inventory in AkitaBox, so if you would like to provide direct feedback or have specific reporting option ideas feel free to let your customer success manager know!

When entering a work order for a particular location the facility map helps to quickly identify where the issues is located. When a room is selected at a facility it identifies any open work orders which prevents duplicate requests.

Two things: 1) say for instance, the complaint is about the air-conditioning unit not cooling properly. The ability to easily switch the work order from the room pin to the asset is not very easy. The unit is not tied to room or is not always listed so it takes a little bit more effort to assign the work order to the unit instead of the room. 2) I have 30+ facilities to monitor for work requests, having to enter into each facility to check for new work orders and process them is time consuming. It would be much easier to be able to access and process all new work orders, no matter which facility, from the All Building page.

Beverly - Thank you for taking the time to share your experience with AkitaBox! We are glad it is helping your teams be more efficient in their daily work. We are always looking for ways to make AkitaBox easier to use, so we appreciate the feedback on your challenges. I have shared this with our product team so they can look at ways to simplify those processes. As always if you have more ideas or questions feel free to contact your customer success manager!

It is very streamlined and gives me a lot of great customization options. I love the document import feature. Waaaaaaaay easier to use than School Dude.

1. Can't make changes to Pins across all locations. 2. Can't make custom pin icons. 3. Can't create 1 PM and attach several pieces of equipment. 4. Mark-up tool needs to have a "Text Box" option. 5. New feature that turns on ALL pins is a bad feature as it simply looks up the program while trying to load.(We have a lot of equipment.) 6. On work orders, there should be a "Complete" option which gives a person a chance to log work and removes them from the work-order. Then the last person on the work-order could complete and "close" the work order.

David, thank you for the feedback! We appreciate hearing the good and bad about AkitaBox so we can continuously improve. I have shared your feedback with our product team so they take a look at ways to improve the software. Great to hear you are enjoying the user experience and customization of the software. You guys have certainly made it your own! We look forward to our continued partnership.

The features that allow interactive floors plans and asset tracking with a quick link to Work Orders have made the use a program like this indispensable.

The preventative maintenance portion of the program needs to be more robust and customizable. In addition the Service Request to Work Order process seems unnecessary.

How easy it is to add asset's and add work orders, and manage equipment that we have at our facility.

Can't really think of any issues that we have had. Like any program there is always something that may happen but when we notify them they always resolve the issue.

Larry, thank you for the kind words. We are glad AkitaBox has made it easier to manage your work orders and equipment. We look forward to our continued partnership!

This software is user friendly, easy to navigate, and it takes thousands of tasks that would otherwise be daunting, and allows them to be scheduled, assigned, and repeated as necessary in a manner that is easy to control, adjust, and understand. I can also track the time I have invested into a task, and I can record all parts of an asset, such as filters, belts, etc for easy inventory monitoring

There really isn't anything I don't like

Thanks for the review, Rochelle! Your kudos mean a lot to us and your feedback is always valuable.

It's ease of use, ability to cover many different areas of need.

There were some specific things we needed on the work order side that were not available for us to fully use the entire system.

Thank you for taking the time to leave a review Todd! We are glad to hear the ongoing support has exceeded your expectations. We look forward to our continued partnership!

The AkitaBox system is very easy to use compared to the last system we had.

Seemed to be a little difficult to navigate to the different sections when I first started using, however after a little practice it was easy to become very proficient at it.

Thank you for your feedback, Dennis! We're happy to hear you're having a good experience with AkitaBox.

I like the mapping portion. It's nice to see exactly where the work needs to be performed.

More pin options. We duplicate a lot of the pins because there are limited options. The ability to apply more than one piece of equipment to a work order. Especially for PMS.

Hi Mark - So glad AkitaBox is working out for you so far! Thank you for taking the time to provide your review. We appreciate the product feedback and have shared it with our product and engineering teams. We look forward to our continued partnership!

The ability to meld this software to match your organization's specific needs is unparalleled. Let's be real...there is always some nuance of your organization that more generalized software companies do not understand. This was the primary reason we chose Akita Box

The con I have is not about the software, it is about the time that my schedule allows me to invest more into the product. If provided more time there will be a deeper level of information on assets and rooms.

Price, easy to train new staff, mapping of facilities.

The first year it was somewhat "clumsy" go back and forth between buildings. This was fixed (or made somewhat better) in an update.

Like being able to narrow down selections, for example, the locations of all fire extinguishers on each floor of each building and provide that to our inspectors. Utilizing AkitaBox to clean up and enhance our building plans to incorporate in our school safety plan.

Length of time to develop a new request/change to software.

The layout and how easy it is to add items to the floor plans.

I would like to see more variety of icons to use for different items names.

Thank you for the feedback, James! We appreciate your time and effort to help us improve the product.

Mapping/graphics. Ease of submitting maintenance request

Lack of two-way communication, which just got implemented this week

asset management tied with work order system. Ease of use in updating and editing info.

Not being able to globally search but having to search building by building.

The support from the company is Great which makes the software Awesome, your willingness to work with our needs and be on top of changing needs is a 10

not having it as an app for my iPad and not having an adjustable timeout period