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ConnectWise PSA Pricing, Features, Reviews and Alternatives
ConnectWise PSA FAQs
Q. Who are the typical users of ConnectWise PSA?
Q. What languages does ConnectWise PSA support?
Q. Does ConnectWise PSA support mobile devices?
Q. What other apps does ConnectWise PSA integrate with?
ConnectWise PSA integrates with the following applications:
Constant Contact, Microsoft Outlook, Acronis Cyber Backup, LogicMonitor, Jira, ConnectWise Control, Zapier, Auvik, QuickBooks Online Advanced, Bedrock Data, ConnectWise CPQ, OpsGenie, Sage 50cloud Accounting, Salesforce Sales Cloud, MSP360 Managed Backup, Kaseya VSA, NinjaOne, Dynamics 365 Business Central, Quickbooks Online, ConnectWise Automate, Webroot Business Endpoint Protection, Google Calendar, Xero, ConnectWise Cybersecurity Management
ConnectWise PSA product overview
What is ConnectWise PSA?
ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. The workflow rules defined in ConnectWise ConnectWise PSA cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.
Key benefits of using ConnectWise PSA
incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management.
Typical customers
Platforms supported
Support options
Training options
Not sure about ConnectWise PSA? Compare it with a popular alternative
Starting from
No pricing info
Starting from
99
/user
Per month
ConnectWise PSA pricing information
Value for money
3.8
/5
212
Starting from
No pricing info
Pricing options
Value for money contenders
ConnectWise PSA features
Functionality
4.1
/5
212
Total features
89
8 categories
Most valued features by users
Functionality contenders
ConnectWise PSA users reviews
Overall Rating
4.1
/5
212
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.87/10
85
82
32
7
6
Derek S.
🔥 Paul S.
Jared M.
Overall rating contenders
Angela H.
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for 2+ years
Review source
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The support is really good, which is important as sometimes the settings are hard to get right. I wish they had had better advice on the setup between Connectwise and Quickbooks as it took a while to get things flowing correctly.
There are a lot of built-in features. It is good for being able to share information between departments. However, there are so many different features, it can be overwhelming for new employees when they first start. It seems to take people a while to really get the hang of it. It is nice having sales being able to see the same invoices as accounting, which saves time of having to send them to them when they have questions.
The reporting features. While they have a report writer, it is quite difficult to use. It is also chronically slow to load. The second thing is it also seems like in the last year I've had more of my tabs lock up in all areas.
Drew H.
Verified reviewer
Computer & Network Security, 1-10 employees
Used daily for 2+ years
Review source
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As an integrated PSA / Billing System / Ticketing System it functions great. In comparison to the other products in it's space it's light years beyond in functionality and usage.
ConnectWise support and account management leaves a lot to be desired, though there recently have been noticeable improvements and if they continue on this path they'll be a world class company once again. Manage really lacks at: CRM/Sales and a few other items. Dashboards require a third party add-on. It's base functionality is decent but everything else is a pay for me option.
Jaq B.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
Review source
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As an overall end to end PSA, ticketing, time/expense tracking, and CRM sales activities tool it provides some very good features needed to operate a service and support organization. From a functionality standpoint on just the CRM/marketing tools (which I use exclusively) there are some glaring weaknesses. Importing and de-duplicating contacts is still a problem. A lack of mass maintenance features...
End to end complete organizational tool that spans ticketing, sales, projects, time and expense. Fairly comprehensive and easy to use.
Sales and marketing functionality is severely lacking when it comes to running and managing marketing and sales campaign efforts.
David G.
Verified reviewer
Computer & Network Security, 11-50 employees
Used daily for 2+ years
Review source
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Whilst it is still a work in progress, we are definitely using ConnectWise to improve our business processes and effectiveness.
Having software that enables us to run our business end to end is a great benefit, rather than having to use separate systems. Workflows are incredibly powerful for taking out the human error factor, and for ensuring people do the right thing. This improves the quality of work. ConnectWise support has always been great for me, with helpful, quick responses
Ongoing management and finding your way round the back end is quite difficult, although not too bad when you get the hang of it. Releases often don't seem to be tested well enough and often cause additional issues.
Morgan F.
Verified reviewer
11-50 employees
Used daily for 2+ years
Review source
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The ultimate benefit is that I am more organized with it. I don't forgetting about renewals, tickets or tasks. It helps me deliver more consistent service so that my clients get a better level of support from me.
Tracking customer assets and reminding you when renewals are due are awesome. The flexibility to run client and internal reports are very good. Workflows are great, the automated processes make it so nothing is forgotten or missed. It is a great way for MSP's to stay on top of tickets, tasks, and activities.
I find it very difficult to search for a closed ticket if I don't know a key word in the subject line. It won't search the body of the ticket for a key word.
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