App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

ConnectWise PSA Logo
ConnectWise PSA
4.1
(239)

Write a review

A PSA Tool Designed To Run Your As-a-Service Business

visit website

(36)

ConnectWise PSA Pricing, Features, Reviews and Alternatives

ConnectWise PSA product overview

What is ConnectWise PSA?

ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. The workflow rules defined in ConnectWise ConnectWise PSA cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.

Key benefits of using ConnectWise PSA

  • Billing & Invoicing: Use ConnectWise PSA's smart contract management to manage service contracts with agreement automation. Automate invoicing from service ticket data and sync payment details from your accounting system.

  • Project Management: Create work plans and timelines and get detailed reporting on progress. Use the workflow engine to set deadlines and receive notifications of overdue tasks. Also includes a sales-to-project conversion tool.

  • Helpdesk Management: Includes a ticketing system with workflow automation, SLA and performance monitoring and access tickets on-the-go from mobile devices.

  • Reporting & Dashboards: Dashboards show overviews as well as detailed explanations of KPIs. You can also use the custom report writer in ConnectWise PSA to generate reports on whatever you want.


  • ITIL Processes Automation: Use ConnectWise PSA to automate the full range of ITIL process, including:
    incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management.

  • Cloud Services: Manage, monitor and bill for key cloud applications like Microsoft Office 365. Provide exceptional customer service to your clients and proactively address downtime.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Knowledge Base
    Phone Support
    Chat
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Live Online
    Videos
    Webinars
    In Person
    Documentation

    ConnectWise PSA pricing information

    Value for money

    3.8

    /5

    239

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ConnectWise PSA features

    Functionality

    4.1

    /5

    239

    Total features

    91

    8 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Third-Party Integrations
    Reporting & Statistics
    API
    Reporting/Analytics
    Data Import/Export
    Customizable Reports

    Functionality contenders

    ConnectWise PSA users reviews

    Overall Rating

    4.1

    /5

    239

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.85/10
    Rating distribution

    5

    4

    3

    2

    1

    95

    93

    34

    8

    9

    Pros
    Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
    The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.
    Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.
    Cons
    They stalled me with the terminate letter not being in the correct format. Now they say the contract has rolled over and I am going to have to pay the next 12 months even though I am not using.
    ConnectWise hasn't made it to the 21st century and private equity is destroying the company.
    Interface has been ignored for a long time - its universally uglier than ALL of its competitors.

    Overall rating contenders

    ConnectWise PSA FAQs

    Q. What type of pricing plans does ConnectWise PSA offer?

    ConnectWise PSA has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of ConnectWise PSA?

    ConnectWise PSA has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does ConnectWise PSA support?

    ConnectWise PSA supports the following languages:
    English


    Q. Does ConnectWise PSA support mobile devices?

    ConnectWise PSA supports the following devices:
    Android, iPad, iPhone


    Q. Does ConnectWise PSA offer an API?

    Yes, ConnectWise PSA has an API available for use.


    Q. What other apps does ConnectWise PSA integrate with?

    ConnectWise PSA integrates with the following applications:
    Constant Contact, Microsoft Outlook, Acronis Cyber Backup, LogicMonitor, Jira, ConnectWise ScreenConnect, Zapier, Auvik, QuickBooks Online Advanced, Bedrock Data, ConnectWise CPQ, OpsGenie, Sage 50cloud Accounting, Salesforce Sales Cloud, MSP360 Managed Backup, Kaseya VSA, NinjaOne, Dynamics 365 Business Central, Quickbooks Online, ConnectWise Automate, Webroot Business Endpoint Protection, Google Calendar, Xero, ConnectWise Cybersecurity Management


    Q. What level of support does ConnectWise PSA offer?

    ConnectWise PSA offers the following support options:
    Email/Help Desk, Knowledge Base, Phone Support, Chat, FAQs/Forum, 24/7 (Live rep)

    Related categories