The ease of Order tracking from start to finish can help advise internal operations of the progress of each order as well as the ability to give customers updates on their order.
We appreciated the ability for the package to integrate seamlessly with our MYOB Accounting software.
Product is user friendly, has great reporting capabilities and inventory management is spot on.
Sometimes the software needs to be customised to function/fit our business process. This can be timely and costly.
There is really nothing I can think of that is missing. Our experience so far has allowed us to add customised features as needed to suit our needs.
Missing integration into Outlook in order to run marketing excersises.