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DEAR Systems Pricing, Features, Reviews and Alternatives

DEAR Systems product overview

Price starts from

325

Per month

Flat Rate

What is DEAR Systems?

DEAR Inventory is a cloud-based, inventory and order management application for SMBs which offers a complete back end management solution with purchasing, sales, warehouse management, light manufacturing features as well as shipping, ecommerce and payment gateway integrations.

Key benefits of using DEAR Systems

  • Powerful order management:
    DEAR acts as a central order management system and lets users achieve complete visibility of sales across all channels (retail, wholesale and ecommerce) and track customer orders from quote to fulfilment (pick, pack, shipment) and invoicing.

  • Inventory management:
    With inventory being the main asset it is important to know what is in stock, on order, allocated to a customer or running low. In DEAR users can conveniently set automatic stock reorder points, perform stock adjustments and stay on top of all stock movements in their business.

  • DEAR uses actual accounting costing methods FIFO and FEFO for true cost calculations when users buy, sell or manufacture. Variations of the costing methods cater for inventory with serial/batch numbers as well as expiry dates allowing users to store unique items and giving the ability to subsequently track the sale of inventory to specific end customers.

  • eCommerce Integrations:
    DEAR supports all major ecommerce sale channels, shipment services and POS e.g. Square, Amazon, Fulfilment by Amazon, Shopify, WooCommerce, Shipstation, Vend, Floship and more.
    Our integrations with online stores and shipping platforms help users reach their customers and increase exposure and sales. Users can easily add new platforms to their sales strategy and use DEAR Inventory as a central point for managing all orders, payments and shipment information for multiple sales channels.

  • Manufacturing:
    Accurately tracking the costs of raw materials, labour and overheads through the production process will help users formulate the right pricing strategy for their products and ensure they are never operating at a loss. In DEAR this can be managed via the Bill of Materials functionality.
    Users can easily estimate the cost of manufacturing and availability of raw materials within the Production module. Check the maximum quantity users are able to manufacture along with the relevant costs and automatically order missing components. Auto-assemblies and kits are also available for the management of bundles.
    Our Disassembly module lets users break down items into smaller components and takes the pain out of unit conversions.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum
    24/7 (Live rep)
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Documentation
    Live Online
    Videos
    Webinars

    DEAR Systems pricing information

    Value for money

    4.3

    /5

    291

    Starting from

    325

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    DEAR Systems features

    Functionality

    4.2

    /5

    291

    Total features

    149

    17 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Reporting & Statistics
    Reporting/Analytics
    Third Party Integrations
    API
    Customizable Reports
    Workflow Management

    Functionality contenders

    DEAR Systems users reviews

    Overall Rating

    4.3

    /5

    291

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.34/10
    Rating distribution

    5

    4

    3

    2

    1

    148

    108

    20

    9

    6

    Pros
    Contains the vast majority of required features to operate a successful e-commerce store. Nice layout, not too bulky, and sticks to what its good at.
    The ability to customize reports in word is amazing. The team at Dear are still updating and improving the system.
    DEAR is a fantastic system which will manage the inventory and sales/purchase process for various channels.
    Cons
    Over the past 6 months this has gone from bad to worse. The odd hang, became frequent hangs, then time outs on the server.
    Frustrating, unsatisfying and I have real worries about the ability for the software to keep up with my business as it grows.
    Often times I do run in to a problem, either I entered something wrong and can't fix it, or I need a bulk operation done and need support.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    IntegrationKings review of Dear Systems

    Reviewed a year ago

    A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

    Pros

    The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

    Cons

    The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Very complete inventory software

    Reviewed 2 months ago

    DEAR general customer services is very supportive and covered with the software license, we wish they have an onboard service and they should have been more straightforward on telling what works and what does not work, the attempt to integrate QBO and DEAR was frustrating, however we remain using DEAR because the other benefits on orders transfer, inventory per warehouse and BOM, we are using zapiers to link certain transactions to help us keep DEAR inventory updated

    Pros

    Very complete software work with BOM (assemblies), it help us to track components that are not sold but consumed, program is user friendly and has many ways to be customized

    Cons

    Integration with QBO (Quick Books) we wasted lot of resources trying to integrate QBO with DEAR and these 2 programs are not compatible when using QBO as invoicing source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    STRONGLY advise against for manufacturers.

    Reviewed 10 days ago

    POOR. Impractical for unless you are only using Assembly BOMs, Production BOMs and Make To Order BOMs are not fully developed, problematic, and time consuming to operate.

    Pros

    The purchasing module is excellent for managing supplier backorders. Ecommerce integration is good.

    Cons

    EXTREMELY click intensive for production management. Strongly recommend against using Dear for manufacturing despite their claims.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    DEAR Systems step to the future!

    Reviewed 2 months ago

    Still getting used to the DEAR system, however, if compare with other inventory systems we used before, I must say DEAR is the answer, so far very happy! It’s all there, just need a bit of time to learn how to navigate around. Selling on Amazon & eBay? No problem..... (once everything is set up correctly) DEAR will do all your daily routine for you. Using an eCommerce website (in our case it's WooCommerce),...

    Pros

    Xero & Dear system user (new user experience). Everything you need to manage warehouse inventory! Detailed Inventory information, Order process flow, purchasing order management, stock control, eCommerce website eBay/Amazon integration, - easy to use once you get used to it. Helpful support team, and plenty of information provided to understand and learn DEAR systems.

    Cons

    Takes some time to know the DEAR systems (navigate) due to many features. I guess we need to use DEAR systems for some time to get a better understanding and therefore, give a revised review of experience and possible Cons we might have.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Dear Systems

    Reviewed 2 months ago

    My overall experience is good, I would love to see some changes which could make it easier for us, wish it was more customizable to our needs as a company.

    Pros

    Pros: -Management of POs and SOs is very good. -Very easy to navigate through different tabs and everything is accessible to find. -I really like the Auto-Assemble and disassemble feature, very helpful. -Advanced purchase for partial receiving/invoicing is very convenient.

    Cons

    -I do not like that the FIFO- Batch feature has no way to be overridden, this makes it very very hard to work with things that may be on hold or larger orders. -Do not like that features are not easily editable-you have to undo processes to change minor details that make a huge difference. E.g. wrong expiry date on assembly --> undo transfers and sales just to fix it and we cannot do that since it would mess with the accounts.

    DEAR Systems FAQs and common questions

    Q. What type of pricing plans does DEAR Systems offer?

    DEAR Systems has the following pricing plans:
    Starting from: $325.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of DEAR Systems?

    DEAR Systems has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does DEAR Systems support?

    DEAR Systems supports the following languages:
    Chinese (Simplified), Chinese (Traditional), English


    Q. Does DEAR Systems support mobile devices?

    DEAR Systems supports the following devices:
    Android, iPad, iPhone


    Q. Does DEAR Systems offer an API?

    Yes, DEAR Systems has an API available for use.


    Q. What other apps does DEAR Systems integrate with?

    DEAR Systems integrates with the following applications:
    Authorize.Net, Capsule, WooCommerce, PayPal, Zapier, Inventory Planner, Pepperi, Avalara, Handshake, Square Point of Sale, Shippit, Starshipit, Stripe, StockTrim, ShipStation, LoyaltyLion, Vend, Crossfire, Quickbooks Online, PencilPay, Easy Insight, Xero, Prospect CRM, HubSpot CRM, BigCommerce, Shopify


    Q. What level of support does DEAR Systems offer?

    DEAR Systems offers the following support options:
    Knowledge Base, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support

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