As a consultant implementing DEAR Inventory for a wide range of SMEs, we have solved an innumerable amount of problems along the way. From Batch tracking, to serial number tracking, integrations with online stores, accounting, shipping, reporting and forecasting, etc, it is all there. The team at DEAR are generally very quick to respond and offer assistance, and the users are given the power to request and vote on new features to be implemented. The subscription pricing is also at a point where it represents huge value for money.
As a cloud integration consultant working with SMEs in Adelaide and interstate to solve inventory management issues by implementing the right software, DEAR has proven again and again to be the leading choice for these businesses and is now our recommended choice as an implementation specialist. DEAR has the functionality to provide a central solution to any SME looking to sell online or instore across a number of channels, and manage all the inventory in one place.The integration with Xero is top notch and the most robust I've seen of almost any app that connects to Xero. The integrations to eCommerce channels are consistent in their setup and options and allow a great deal of flexibility. Complementing these integrations are shipping service integrations that allow for a full suite of inter-connected apps with DEAR as the hub.
If I had a gripe, it would be around some minor inconsistencies within the UI across various parts of the software, as well as some minor inconsistencies with various reports that are available.
Likelihood to recommend: 10/10
The software can be used "out-of-the-box" after a minimal amount of setup, and can also be used in more complex installations where bespoke software development might be needed. The simplicity of the initial setup, the simplicity of the menu navigation, and the speed with which new users are able to grasp what they need to do to accomplish their tasks caused me to take a closer look at this software and I'm glad I took the time to do so. The multiple warehouse locations field, along with the multiple bin locations field, both available in DEAR but not available in some other offerings, is a basic requirement of a stock management system as far as I am concerned. Whilst the software might appear complex for first-time users, those with experience of stock systems and business processes should find it a breeze to set up and use for the purpose intended, especially if they are familiar with setting up other software. It's an advantage, but not a requirement, if the person(s) setting it up also have an understanding of business accounts and are able to find their way around creating/editing MS Word mail-merge templates. I am impressed that I have been able to use the software to accomplish pretty much every task that my clients' have asked of it so far. The ease of integration with other cloud-based applications puts another tick in the box for me.
This is a comment and not a complaint; although the reporting functionality in the 'out-of-the-box' version is adequate there is room for improvement. The limitations can be overcome by exporting the files and adapting them as needed. Those with a more specific software development skill- set (or more time to learn) would be able to achieve a great deal more from the software than is possible using the 'out-of-the-box' version.
I have been very thankful and appreciative of the support and help from [SENSITIVE CONTENT HIDDEN]. He has provided great customer service.
It has helped us tremendously to manager our inventory and to ensure the right people get the product that they purchasing. It is great that the integrations are compatible with our POS and online store.
It does not let us print individual barcodes per product.
Likelihood to recommend: 10/10
Simple to understand and very good integration with other software. Video tutorials were excellent for someone who understands ERP and wants to implement a solution very quickly.
I would like the ability to change the screen so it is easier to distinguish between organisational units. We use two installations.
Likelihood to recommend: 8/10
We discovered a technical glitch that caused severe bloat to our database that was seemingly stemming from DEAR. We approached the DEAR team leader with the matter. Rather than accepting responsibility and assuring us that he would provide the customer service that was necessary, he did not. He instead brought attention to other aspects of the integration. After three months of pain, and moving to a new web hosting environment, and being down for 24 hours and up and down for a total of 3 months, a technical team was able to isolate the issue as being related to DEAR, and for the last 48 hours I have still not heard back from the DEAR tech LEAD on a fix, or with any offer of any kind to help us get back up and running the way that we are supposed to be. We are trying to trouble-shoot without any answers coming from the DEAR development team. I have never seen anything this lacking in terms of customer service in my 30 years of business. I am disappointed and expected more from the tech LEAD and DEAR customer service.
I created a requirements document of what we needed in an Inventory Management System and DEAR met all of them. I was so excited to find such a robust and affordable software solution in the cloud that hit all of my notes in my small indie maker business.
It was very very difficult for us to try and implement this product on our own. We hired an outside DEAR consultant. We spent $10K in consulting fees to get up and running. It took just about 8-9 months with a FTE almost completely focused 3/4 time and problems with the integration started just about the same time that we were up and running. Though we did not realize our problems with our web site were related to DEAR. We experienced outages and slowness on our site and were directed to take matters up with our hosting company. They reset and tuned our database-- and still we experienced slow performance. Because there are many moving parts-- and several outside vendors-- each pointing to each other--- it was this long, painful, expensive journey before we arrived right back to DEAR with the performance issues stemming from their API.
Likelihood to recommend: 3/10
Plans start from as little as $199 USD/month for 5 users
Extra users: $50 USD/month
Regardless of a business’s size, product management needs remain the same. A business must manage the flow of products in and out, mitigating loss and fulfilling orders quickly. While larger businesses can afford a full staff and a customized solution, small businesses usually lack the funds to put these resources in place.
DEAR Inventory levels the playing field for SMBs, allowing them to compete with much larger organizations. Whether a business is moving hundreds or hundreds of thousands of products each month, DEAR Inventory offers a back end solution that can help businesses manage daily operations affordably.
Using DEAR Inventory, businesses can reduce manpower without sacrificing efficiency. The app can integrate with a business’s inventory software to provide ongoing access to financial information for business managers. Profit and loss statements and balance sheets will always be updated, reflecting the latest information about sales online and at a business’s retail locations.
Because inventory information is always updated, employees will no longer make promises they can’t fulfill. If a product shows as in stock, it will be, allowing floor workers and websites to always know if an item is available.
DEAR Inventory is geared toward small and medium-sized businesses that deal with product inventory and shipping. Businesses that are most interested in DEAR Inventory’s offerings are those in retail and wholesale, since those organizations deal largely in product management. Small personal businesses also gravitate toward DEAR Inventory, with its integration with eBay, Magento, and Shopify making it great for those who rely on shopping apps.
Manufacturing companies and ecommerce operators also enjoy DEAR Inventory’s affordable service. Additionally, the company attracts a large number of franchise chains who are looking for a way to manage multiple stores using one interface.
Using DEAR Inventory, businesses can create and track each phase of the purchasing process. Once a purchase order has been created, it appears in the list of orders for easy tracking. The order is submitted to the specified vendor, automating the ordering process to remove the burden from workers. Businesses can also access information on the reorder level of all stock.
Through reporting, businesses can see all purchase orders, with separate reports available for pending purchase orders and purchase cost analysis. A Supplier/Product report can show all activity with a specific supplier or product for a specific date range, as well as all pending orders for that supplier or product.
Managing inventory can be difficult, especially as a business’s product offerings grow. Once an item is entered into the inventory system, it can be transferred and adjusted within DEAR Inventory. DEAR Inventory supports many aspects of inventory not available in other solutions, like serial numbers, batch/log tracking, and expiration dates.
An Inventory Aging Report can help an organization pinpoint all items with upcoming expiration, preventing waste by giving businesses an opportunity to move that inventory at a reduced rate in the weeks leading up to a product’s end of life. DEAR Inventory supports a FEFO (First Expiry First Out) costing method to further prevent waste. If a product requires a recall, businesses can conduct a batch/lot recall within DEAR Inventory.
DEAR Inventory’s happy customers list its logical workflow as one of its biggest benefits. Each section of the app works with other sections to create a seamless process for users. When integrated with other apps used by a business, DEAR Inventory can provide an easy-to-learn interface for everyone within the organization.
With DEAR Inventory’s Users & Permissions setting, managers can give each user the access he or she needs. Editing capabilities can be locked down to only those employees who need to add and remove information, with others within the organization only having the ability to read information.
Manufacturers can keep up with production on each item through DEAR Inventory’s production section. Even before production starts, DEAR Inventory can be used for job costing and to issue an item to production. Inside the application, users can view the Bill of Materials and wastage percentages.
DEAR Inventory can also help with Disassembly manufacturing. Within the system, businesses can enter an item and include the quantity that needs to be disassembled.
Because DEAR Inventory works with the accounting applications businesses already use, updating financial data as items are ordered and sold. This reduces duplicate entry and reduces the risk of error due to missed entries.
With the ability to pull reports, businesses can have updated information on all aspects of their organization in just minutes. Everything will be located in the cloud, giving professionals the ability to login from any internet-connected device to view up-to-date information.
For one user, the software is only $31 per month, which includes one location, one currency, 600 products, and unlimited customers and suppliers. Plans for three users and locations are available at $64 per month and plans for five or more users begin at $85 per month.