DEAR Systems Pricing, Features, Reviews & Alternatives

DEAR Systems

Inventory management software for SMBs

4.32/5 (224 reviews)

DEAR Systems overview

What is DEAR Systems?

DEAR Inventory is a cloud-based, inventory and order management application for SMBs which offers a complete back end management solution with purchasing, sales, warehouse management, light manufacturing features as well as shipping, ecommerce and payment gateway integrations.

DEAR Inventory aims to help small to medium business owners take control over inventory and order management while streamlining, automating and simplifying all daily operations.

DEAR has wide applications in various industries by businesses of various sizes. Retailers, wholesalers, manufacturers and ecommerce operators are the broad categories of DEAR Inventory users. Some businesses utilise DEAR for simple inventory management needs while others rely on DEAR to meet compliance requirements imposed by their industry, for example food manufacturers need DEAR for lot traceability and expiry date capabilities.
dearsystems.com

Pricing

Starting from
$249/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, India, United Kingdom

Supported languages

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DEAR Systems user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.1
  4.2
  4.4
Robert K.

IntegrationKings review of Dear Systems

Used daily for 2+ years
Reviewed 2021-04-02
Review Source: Capterra

A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

Pros
The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

Cons
The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ben B.

What a relief

Used daily for 6-12 months
Reviewed 2021-03-29
Review Source: Capterra

DEAR Systems is everything I wanted Unleashed and MRP Easy to be. Its flexible to use, has ongoing gold standard support at no extra cost, has a great looking interface and has very customisable membership extras. I clearly cant talk more highly about DEAR and its because I had such a lousy time with the others.

Pros
Best support I have ever had with any business software. The live chat is full of highly experienced operators who respond very quickly to get you back on track. Very fast and easy to understand onboarding. Much less help needed than others. The video tutorials are excellent. The interface is modern looking. The process from CO to MO is visual and easy to follow. The Automation option is worth every dollar.

Cons
Not enough Business intelligence information. Not enough visual information in reporting like graphs and tables. There is a taste of it in the dashboard but thats the extent of it. B2B Portal needs the option to pick what products certain groups of stores get to see vs others.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bryce Y.

Do not use if you need to keep track of serial numbers or if you have more than 50 total SKUs

Used daily for 6-12 months
Reviewed 2019-06-20
Review Source: Software Advice

Dear has created more problems than it has solved for our business. At a minimum Dear needs to fix the duplicate serial number issue and provide a way to do inventory level snapshots.

Pros
The software is made for small businesses interested in keeping track of basic inventory, basic purchasing, and basic invoicing. - Perfect for 1-5 employees, this is the base number of users and gives the most bang for your buck. - Perfect for no more than 50 SKUs

Cons
- Serial Numbers are NOT UNIQUE, duplicates can be entered easily with no warning - Navigating a Bill of Materials for more than 1 level is impossibly complicated and needs a separate spreadsheet or software to track - Transactions randomly duplicate without warning. Several times we have had stock transfers or purchases receive twice, creating inventory discrepancies and overall chaos in the warehouse. - This random duplication allows inventory to be a negative number. Example: A serial numbered part was pulled twice by the system instead of removing it from inventory, it created a negative line item and showed the serial numbered part as -1 instead of 0. This in turn affected the overall inventory for that SKU. - It is impossible to find a specific inventory level on a given day, this feature simply does not exist. - Stocktakes cannot be backdated so if a count is taken on day 1 and entered in day 2 if any assemblies took place they will screw up counts. - Sync between Xero accounting is a multi-step process. Invoices and payments do not sync back and forth on a consistent basis. Sometimes a voided invoice in Dear or in Xero will not transfer over and the entire Sale or Purchase needs to be voided and redone for the voided payment to sync OR alternatively you can enter the information manually which defeats the point of the sync. - Customer service is atrocious except for the basic help which is already covered in depth by videos or other consultants.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Dallas L.

Dear has significantly helped our company

Used daily for 1-2 years
Reviewed 2019-11-22
Review Source: Capterra

Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.

Pros
We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order. On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful. We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice. Also the B2B portal has been a nice addition to our company as well.

Cons
I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be. Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated.

Response from DEAR Systems


Hello Dallas,

Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on support@dearsystems.com & a Customer Success agent will be ready to do a quick demo to help you.

Best Regards,
DEAR Team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Luke M.

Great Product, Great Price

Used daily for 6-12 months
Reviewed 2019-06-24
Review Source: Capterra

DEAR does exactly what it says it does, its a no frills solution for a company with basic inventory needs. We moved to DEAR from MS Dynamics NAV due to the fact that Dynamics options were limitless and for a still small but growing business it was too feature heavy and navigating around to get to the parts we needed was tiresome. What I'd really like to see is a stronger roadmap now from Dear to ramp up their features, particularly reporting isn't great, its quite static and you can't build your own, so a report builder would be ideal or an integration with a BI service so that you can build reports elsewhere. Our particular bugbear is trying to track down stock by batch and location, the information is there but its not in the best format. However for the price you can't complain, dear is an easy to use product that serves a wide variety of needs.

Pros
Easy to use, value for money, cloud based, integrates with finance package, support is great.

Cons
Reporting functionality needs work, no ios app, light on more advanced features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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DEAR Systems pricing

Starting from
$249/month
Pricing options
Free trial
Subscription
View Pricing Plans

Plans start from as little as $249 USD/month for 5 users

Extra users: $50 USD/month

DEAR Systems features

API
Access Controls/Permissions
Alerts/Notifications
Billing & Invoicing
Data Import/Export
Inventory Management
Mobile Access
Reporting/Analytics
Search/Filter
Status Tracking
Third Party Integrations
Workflow Management

Activity Dashboard (855 other apps)
Activity Tracking (539 other apps)
Audit Management (555 other apps)
Audit Trail (548 other apps)
Compliance Management (677 other apps)
Customizable Reports (596 other apps)
Document Management (786 other apps)
Reporting & Statistics (860 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
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GetApp Analysis

Regardless of a business’s size, product management needs remain the same. A business must manage the flow of products in and out, mitigating loss and fulfilling orders quickly. While larger businesses can afford a full staff and a customized solution, small businesses usually lack the funds to put these resources in place.

DEAR Inventory levels the playing field for SMBs, allowing them to compete with much larger organizations. Whether a business is moving hundreds or hundreds of thousands of products each month, DEAR Inventory offers a back end solution that can help businesses manage daily operations affordably.


What is DEAR Systems?

Using DEAR Inventory, businesses can reduce manpower without sacrificing efficiency. The app can integrate with a business’s inventory software to provide ongoing access to financial information for business managers. Profit and loss statements and balance sheets will always be updated, reflecting the latest information about sales online and at a business’s retail locations.

Because inventory information is always updated, employees will no longer make promises they can’t fulfill. If a product shows as in stock, it will be, allowing floor workers and websites to always know if an item is available.


Who is DEAR Systems For?

DEAR Inventory is geared toward small and medium-sized businesses that deal with product inventory and shipping. Businesses that are most interested in DEAR Inventory’s offerings are those in retail and wholesale, since those organizations deal largely in product management. Small personal businesses also gravitate toward DEAR Inventory, with its integration with eBay, Magento, and Shopify making it great for those who rely on shopping apps.

Manufacturing companies and ecommerce operators also enjoy DEAR Inventory’s affordable service. Additionally, the company attracts a large number of franchise chains who are looking for a way to manage multiple stores using one interface.


Main Features

Purchasing

Using DEAR Inventory, businesses can create and track each phase of the purchasing process. Once a purchase order has been created, it appears in the list of orders for easy tracking. The order is submitted to the specified vendor, automating the ordering process to remove the burden from workers. Businesses can also access information on the reorder level of all stock.

Through reporting, businesses can see all purchase orders, with separate reports available for pending purchase orders and purchase cost analysis. A Supplier/Product report can show all activity with a specific supplier or product for a specific date range, as well as all pending orders for that supplier or product.

Inventory

Managing inventory can be difficult, especially as a business’s product offerings grow. Once an item is entered into the inventory system, it can be transferred and adjusted within DEAR Inventory. DEAR Inventory supports many aspects of inventory not available in other solutions, like serial numbers, batch/log tracking, and expiration dates.

An Inventory Aging Report can help an organization pinpoint all items with upcoming expiration, preventing waste by giving businesses an opportunity to move that inventory at a reduced rate in the weeks leading up to a product’s end of life. DEAR Inventory supports a FEFO (First Expiry First Out) costing method to further prevent waste. If a product requires a recall, businesses can conduct a batch/lot recall within DEAR Inventory.

Logical Workflow

DEAR Inventory’s happy customers list its logical workflow as one of its biggest benefits. Each section of the app works with other sections to create a seamless process for users. When integrated with other apps used by a business, DEAR Inventory can provide an easy-to-learn interface for everyone within the organization.

With DEAR Inventory’s Users & Permissions setting, managers can give each user the access he or she needs. Editing capabilities can be locked down to only those employees who need to add and remove information, with others within the organization only having the ability to read information.

Production Tracking

Manufacturers can keep up with production on each item through DEAR Inventory’s production section. Even before production starts, DEAR Inventory can be used for job costing and to issue an item to production. Inside the application, users can view the Bill of Materials and wastage percentages.

DEAR Inventory can also help with Disassembly manufacturing. Within the system, businesses can enter an item and include the quantity that needs to be disassembled.

Accounting Integration

Because DEAR Inventory works with the accounting applications businesses already use, updating financial data as items are ordered and sold. This reduces duplicate entry and reduces the risk of error due to missed entries.

With the ability to pull reports, businesses can have updated information on all aspects of their organization in just minutes. Everything will be located in the cloud, giving professionals the ability to login from any internet-connected device to view up-to-date information.


Integrations

DEAR Inventory integrates with applications for accounting, eCommerce, and shipment. Currently, the app features integrations with Xero and Quickbooks for accounting; eBay, Magento, and Shopify for eCommerce; and ShipStation for shipping.


Pricing

For one user, the software is only $31 per month, which includes one location, one currency, 600 products, and unlimited customers and suppliers. Plans for three users and locations are available at $64 per month and plans for five or more users begin at $85 per month.


Bottom Line

  • Business of all sizes can track inventory and manufacturing
  • Logical workflow makes operations run seamlessly
  • Support for First Expiry First Out costing method, Backordering, Drop Shipping, Serial/Batch number tracking
  • Reporting helps businesses easily see upcoming expiration dates and inventory levels
  • Integrates with a variety of accounting and shopping apps
  • Business of all sizes can track inventory, manufacturing and multichannel selling

Videos and tutorials

Additional information for DEAR Systems

Key features of DEAR Systems

  • Purchasing. PO’s, credit notes, stock, return to supplier.
  • Stock levels. Reorder to stock level, reorder backordered
  • Partial deliveries
  • Manufacturing, BOM, finished goods
  • Job costing, issue materials to production
  • Lot/batch tracking, expiration date, barcodes, serial number
  • Selling, sales quotes, margin calculation, recurring invoice
  • Customer discounts, product discounts, volume based discount
  • Multiple pricing tiers, product images
  • Integration with online sales channels
  • Sales by sale representative, products, customers reports
  • Multiple currencies, multiple warehouses
  • Cost analysis, profit summary
  • Transfer between warehouses
  • Stock adjustments and valuations
  • Product expiration reports, lot recall reports
  • Stock on hand, inventory movement
  • Purchase history
  • Purchasing reports
  • Drop shipment management
  • Manufacturing reports
  • Inventory reports
  • FIFO/FEFO methods
  • Fulfilment management
  • Accounting integration
  • Accounting management
  • Application integration
  • Balance sheet
  • Bank reconciliation
  • Barcode scanning
  • Bills of material
  • Cost analysis
  • Credit card integration
  • Credit card processing
  • Customer database
  • Customizable templates
  • Data import
  • Data synchronization
  • eCommerce integration
  • Electronic payments
  • Email integration
  • Estimating
  • Inventory & service-based expense tracking
  • Financial reporting
  • Inventory tracking
  • Invoice management
  • Invoice processing
  • Job costing
  • Multi-channel management
  • Multi-country
  • Multi-currency
  • Multi-location
  • Multi-store management
  • Multiple user accounts
  • Order management
  • Order processing
  • Order tracking
  • Permission management
  • POS
  • POS integration
  • Purchase order management
  • QuickBooks integration
  • Sales quote management
  • Real time data
  • Real time monitoring
  • Returns management
  • Rights management
  • Sales reporting
  • Sales tracking
  • Search functionality
  • Shipping management
  • Status tracking
  • Summary reports
  • Supplier management
  • Downloadable templates
  • Third party integration
  • Transaction history
  • Transaction monitoring
  • Purchasing management
  • Discount management
  • Customizable categories
  • Barcode printing
  • Account reconciliation
  • Billing & invoicing
  • Data import/export
  • Cost tracking
  • Multiple catalogs
  • Serial number tracking
  • B2B integration
  • Customer loyalty program
  • Barcode support
  • Automated billing
  • Sales orders
  • Stock management
  • Automated sales
  • Actual costing
  • Automatic adjustments
  • Cost estimating
  • Power management
  • Production tracking
  • Productivity reporting
  • Bill of material analysis
  • Product reordering
  • Product data management
  • Inventory management
  • Asset management
  • Production yield analysis
View All Features

Benefits

Powerful order management:
DEAR acts as a central order management system and lets users achieve complete visibility of sales across all channels (retail, wholesale and ecommerce) and track customer orders from quote to fulfilment (pick, pack, shipment) and invoicing.

Inventory management:
With inventory being the main asset it is important to know what is in stock, on order, allocated to a customer or running low. In DEAR users can conveniently set automatic stock reorder points, perform stock adjustments and stay on top of all stock movements in their business.

DEAR uses actual accounting costing methods FIFO and FEFO for true cost calculations when users buy, sell or manufacture. Variations of the costing methods cater for inventory with serial/batch numbers as well as expiry dates allowing users to store unique items and giving the ability to subsequently track the sale of inventory to specific end customers.

eCommerce Integrations:
DEAR supports all major ecommerce sale channels, shipment services and POS e.g. Square, Amazon, Fulfilment by Amazon, Shopify, WooCommerce, Shipstation, Vend, Floship and more.
Our integrations with online stores and shipping platforms help users reach their customers and increase exposure and sales. Users can easily add new platforms to their sales strategy and use DEAR Inventory as a central point for managing all orders, payments and shipment information for multiple sales channels.

Manufacturing:
Accurately tracking the costs of raw materials, labour and overheads through the production process will help users formulate the right pricing strategy for their products and ensure they are never operating at a loss. In DEAR this can be managed via the Bill of Materials functionality.
Users can easily estimate the cost of manufacturing and availability of raw materials within the Production module. Check the maximum quantity users are able to manufacture along with the relevant costs and automatically order missing components. Auto-assemblies and kits are also available for the management of bundles.
Our Disassembly module lets users break down items into smaller components and takes the pain out of unit conversions.