A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.
The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.
The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.
Likelihood to recommend: 10/10
DEAR Systems is everything I wanted Unleashed and MRP Easy to be. Its flexible to use, has ongoing gold standard support at no extra cost, has a great looking interface and has very customisable membership extras. I clearly cant talk more highly about DEAR and its because I had such a lousy time with the others.
Best support I have ever had with any business software. The live chat is full of highly experienced operators who respond very quickly to get you back on track. Very fast and easy to understand onboarding. Much less help needed than others. The video tutorials are excellent. The interface is modern looking. The process from CO to MO is visual and easy to follow. The Automation option is worth every dollar.
Not enough Business intelligence information. Not enough visual information in reporting like graphs and tables. There is a taste of it in the dashboard but thats the extent of it. B2B Portal needs the option to pick what products certain groups of stores get to see vs others.
Likelihood to recommend: 10/10
Dear has created more problems than it has solved for our business. At a minimum Dear needs to fix the duplicate serial number issue and provide a way to do inventory level snapshots.
The software is made for small businesses interested in keeping track of basic inventory, basic purchasing, and basic invoicing. - Perfect for 1-5 employees, this is the base number of users and gives the most bang for your buck. - Perfect for no more than 50 SKUs
- Serial Numbers are NOT UNIQUE, duplicates can be entered easily with no warning - Navigating a Bill of Materials for more than 1 level is impossibly complicated and needs a separate spreadsheet or software to track - Transactions randomly duplicate without warning. Several times we have had stock transfers or purchases receive twice, creating inventory discrepancies and overall chaos in the warehouse. - This random duplication allows inventory to be a negative number. Example: A serial numbered part was pulled twice by the system instead of removing it from inventory, it created a negative line item and showed the serial numbered part as -1 instead of 0. This in turn affected the overall inventory for that SKU. - It is impossible to find a specific inventory level on a given day, this feature simply does not exist. - Stocktakes cannot be backdated so if a count is taken on day 1 and entered in day 2 if any assemblies took place they will screw up counts. - Sync between Xero accounting is a multi-step process. Invoices and payments do not sync back and forth on a consistent basis. Sometimes a voided invoice in Dear or in Xero will not transfer over and the entire Sale or Purchase needs to be voided and redone for the voided payment to sync OR alternatively you can enter the information manually which defeats the point of the sync. - Customer service is atrocious except for the basic help which is already covered in depth by videos or other consultants.
Likelihood to recommend: 0/10
Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.
We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order. On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful. We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice. Also the B2B portal has been a nice addition to our company as well.
I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be. Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated.
Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on firstname.lastname@example.org & a Customer Success agent will be ready to do a quick demo to help you.
Likelihood to recommend: 9/10
DEAR does exactly what it says it does, its a no frills solution for a company with basic inventory needs. We moved to DEAR from MS Dynamics NAV due to the fact that Dynamics options were limitless and for a still small but growing business it was too feature heavy and navigating around to get to the parts we needed was tiresome. What I'd really like to see is a stronger roadmap now from Dear to ramp up their features, particularly reporting isn't great, its quite static and you can't build your own, so a report builder would be ideal or an integration with a BI service so that you can build reports elsewhere. Our particular bugbear is trying to track down stock by batch and location, the information is there but its not in the best format. However for the price you can't complain, dear is an easy to use product that serves a wide variety of needs.
Easy to use, value for money, cloud based, integrates with finance package, support is great.
Reporting functionality needs work, no ios app, light on more advanced features
Likelihood to recommend: 7/10
Plans start from as little as $249 USD/month for 5 users
Extra users: $50 USD/month
Regardless of a business’s size, product management needs remain the same. A business must manage the flow of products in and out, mitigating loss and fulfilling orders quickly. While larger businesses can afford a full staff and a customized solution, small businesses usually lack the funds to put these resources in place.
DEAR Inventory levels the playing field for SMBs, allowing them to compete with much larger organizations. Whether a business is moving hundreds or hundreds of thousands of products each month, DEAR Inventory offers a back end solution that can help businesses manage daily operations affordably.
Using DEAR Inventory, businesses can reduce manpower without sacrificing efficiency. The app can integrate with a business’s inventory software to provide ongoing access to financial information for business managers. Profit and loss statements and balance sheets will always be updated, reflecting the latest information about sales online and at a business’s retail locations.
Because inventory information is always updated, employees will no longer make promises they can’t fulfill. If a product shows as in stock, it will be, allowing floor workers and websites to always know if an item is available.
DEAR Inventory is geared toward small and medium-sized businesses that deal with product inventory and shipping. Businesses that are most interested in DEAR Inventory’s offerings are those in retail and wholesale, since those organizations deal largely in product management. Small personal businesses also gravitate toward DEAR Inventory, with its integration with eBay, Magento, and Shopify making it great for those who rely on shopping apps.
Manufacturing companies and ecommerce operators also enjoy DEAR Inventory’s affordable service. Additionally, the company attracts a large number of franchise chains who are looking for a way to manage multiple stores using one interface.
Using DEAR Inventory, businesses can create and track each phase of the purchasing process. Once a purchase order has been created, it appears in the list of orders for easy tracking. The order is submitted to the specified vendor, automating the ordering process to remove the burden from workers. Businesses can also access information on the reorder level of all stock.
Through reporting, businesses can see all purchase orders, with separate reports available for pending purchase orders and purchase cost analysis. A Supplier/Product report can show all activity with a specific supplier or product for a specific date range, as well as all pending orders for that supplier or product.
Managing inventory can be difficult, especially as a business’s product offerings grow. Once an item is entered into the inventory system, it can be transferred and adjusted within DEAR Inventory. DEAR Inventory supports many aspects of inventory not available in other solutions, like serial numbers, batch/log tracking, and expiration dates.
An Inventory Aging Report can help an organization pinpoint all items with upcoming expiration, preventing waste by giving businesses an opportunity to move that inventory at a reduced rate in the weeks leading up to a product’s end of life. DEAR Inventory supports a FEFO (First Expiry First Out) costing method to further prevent waste. If a product requires a recall, businesses can conduct a batch/lot recall within DEAR Inventory.
DEAR Inventory’s happy customers list its logical workflow as one of its biggest benefits. Each section of the app works with other sections to create a seamless process for users. When integrated with other apps used by a business, DEAR Inventory can provide an easy-to-learn interface for everyone within the organization.
With DEAR Inventory’s Users & Permissions setting, managers can give each user the access he or she needs. Editing capabilities can be locked down to only those employees who need to add and remove information, with others within the organization only having the ability to read information.
Manufacturers can keep up with production on each item through DEAR Inventory’s production section. Even before production starts, DEAR Inventory can be used for job costing and to issue an item to production. Inside the application, users can view the Bill of Materials and wastage percentages.
DEAR Inventory can also help with Disassembly manufacturing. Within the system, businesses can enter an item and include the quantity that needs to be disassembled.
Because DEAR Inventory works with the accounting applications businesses already use, updating financial data as items are ordered and sold. This reduces duplicate entry and reduces the risk of error due to missed entries.
With the ability to pull reports, businesses can have updated information on all aspects of their organization in just minutes. Everything will be located in the cloud, giving professionals the ability to login from any internet-connected device to view up-to-date information.
For one user, the software is only $31 per month, which includes one location, one currency, 600 products, and unlimited customers and suppliers. Plans for three users and locations are available at $64 per month and plans for five or more users begin at $85 per month.