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e-automate

ERP for small & medium-sized field service businesses

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e-automate Pricing, Features, Reviews and Alternatives

e-automate product overview

What is e-automate?

e-automate is a cloud-based business management solution for companies that support, sell, and service technology products, such as office equipment, banking equipment, and two-way wireless. The platform covers accounting, contracts, purchasing, inventory, sales, customer service, and more.

Key benefits of using e-automate

• e-automate notifies users automatically of any warranties or contracts which are due to expire.

• Service call assignments are recommended based on each technician’s qualifications, and calls can be reassigned as necessary.

• e-automate’s accounting tools allow users to manage receivables and payables, bank and subsidiary ledger reconciliations, general ledger and journal entries, deferred revenue recognition, and more.

• Self-service capabilities let customers log service requests, audit tickets, order consumables, enter meter readings, and pay invoices online.

• Minimum and maximum inventory level setting can be set automated based on historical usage, and purchase orders can be created automatically when reordering is required.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Chat
Knowledge Base

Training options

Webinars
In Person
Live Online
Videos
Documentation

e-automate features

Functionality

3.6

/5

5
Total Features67 8 categories

Most valued features by users

Alerts/Notifications
Reporting/Analytics
Reporting & Statistics
Activity Dashboard
Inventory Management
Third Party Integrations
Document Management
Mobile Access

Functionality contenders

e-automate users reviews

Overall rating

3.4

/5

5

Positive reviews

60%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6.75/10
Rating distribution

5

4

3

2

1

1

2

0

2

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to use and navigate

Reviewed 2 years ago

All in all I like eAuto and believe it serves its purpose within a business

Pros

I like that there are multiple functions you can use within one program from Shipping to invoicing and inventory.

Cons

Occasionally I do run into errors if I dispatch a tech, they arrive at the customers only for the customer to not be there so then I will undispatch them....But upon trying to dispatch them back out to the same call later in the day, I end up getting an error to which I have to delete the tech from the invoice so it shows no tech is dispatched.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great product for Startup's

Reviewed 2 years ago

With any new startup, the most difficult problem is maintaining the data especially for sales, inventory and accounting. EAutomate eliminates all of these issues without the problem of software being too complicated to learn and understand. Our company has relied on this since 2012 and it has never failed us. Would recommend this to any new startup to keep track of their system.

Pros

The best thing about this software is that it is easy to use and understand. A small crash course is given to any employee and they are good to go. It also makes sure that there are no records missing in case an invoice is voided or a writeoff is being conducted, everything is shown and monitored.

Cons

Many companies still have this installed on their servers which have to be accessed by teams through remote connection. Update to the cloud version would be reccomended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Small Companies Beware

Reviewed 9 months ago

We are a small company and for us this software does not work for the reasons I mentioned. If you have an full time accountant on staff and levels of management at every turn you may have great success with this software. For a small company it is way too complicated and requires too much training-god forbid you have a staff turnoiver.

Pros

There is very little I can express about what I like about this software.

Cons

Overly complicated, missing key features (such as a bank account register), support takes days for simple issues, extensive training required. Accounting firm does not like it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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E-Automate as an ERP Software

Reviewed 2 years ago

The overall experience has been good. The software keeps everything in place for us to go back and forth and review.

Pros

The software is easy to learn software that brings together all the modules of a modern ERP system from purchases, sales, accounting, inventory, customers, vendors, payroll etc. It makes it very easy for companies to run their day to day practices.

Cons

The software has limited support for it to be interlinked with other third party software e.g. helpdesk software, crm software etc. It also does not support EDI integration very easily without the use of third party tools.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Small Business Beware

Reviewed 7 months ago
Pros

The software is very industry specific which is good.

Cons

Accounting firm did not like the software at all. When the business had to close we are still expected to pay for support each month since the support is an annual fee. Ridiculous. Plus we cannot get into the software for accounting purposes. If your a business that is struggling keep all of this in mind.

e-automate FAQs and common questions

e-automate has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


e-automate supports the following languages:
English


No, e-automate does not have an API available.


e-automate integrates with the following applications:
Avalara, Naverisk


e-automate offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Chat, Knowledge Base

Related categories