BiznusSoft Field Service Pricing, Features, Reviews & Alternatives

BiznusSoft Field Service

Field Service Software Delivered via the Cloud

4.59/5 (16 reviews)

BiznusSoft Field Service overview

What is BiznusSoft Field Service?

BiznusSoft Field Service is the integrative, IoT-based software solution you need to upscale your field service business. With a holistic account view, you can see the relationships you've formed with any business or entity, and access your tasks and contacts through one robust page.

Your dispatchers also receive a complete calendar view and multi-user view. They view with ease the events they've scheduled for team members both in advance and after they've passed, and they assign these events with a drag and drop capability. Our solution integrates seamlessly with the BiznusSoft HR time and expense module to make managing your people even simpler.

A preventive maintenance plan will enable your team members create work orders, service appointments, and designate a window for maintenance. Work order profitability is easily measured with a built-in status indicator, quickly giving you a snapshot of your work order progress. It also sends out an alert for every milestone reached, so you can budget time and materials accordingly.

Book a free demo now to see even more of the functionalities packaged into our solution!

Pricing

Starting from
$75/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, Germany and 3 other markets, India, Mexico, United Kingdom

Supported languages

English, Swedish, Czech, Finnish, Irish and 21 other languages, Hebrew, Thai, French, Chinese (Traditional), Chinese (Simplified), Polish, Indonesian, Turkish, Danish, Dutch, Hungarian, German, Russian, Italian, Arabic, Korean, Japanese, Norwegian (Bokmal), Spanish, Ukrainian, Portuguese
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BiznusSoft Field Service user reviews

Excellent
10

Very good
6

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.5
  4.5
  4.7
Mike M.

The team at Biznus Soft did a great job on helping us through the large task of implementation.

Used daily for 2+ years
Reviewed 2018-07-25
Review Source: Capterra

The benefits we get is actually a long list - the main ones are all the information we need in one central place up-dated in real time. Each field tech has all the information they need at their fingertips and automatically record information about each transaction for future reference very easily. We can also track the profitability of each customer and the performance of each field tech. It also has eliminated most of the paper we use.

Pros
We couldn't live with out it! All our information is at our finger tips in real time where ever we have internet access. The ability to customize to fit our unique needs is the reason we went with Biznus Soft and it been a great choice.

Cons
The Salesforce mobile app is probably our biggest challenge, it occasionally needs to be reloaded, etc. The other issue we have is billing is annual rather than monthly or quarterly but I understand this is going to be addressed soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Clint H.

Great product for an excellent price.

Used daily for 2+ years
Reviewed 2018-07-30
Review Source: Capterra

We reduced our paper load significantly going from ~400 pages/day to 100 pages/day. We are in the final stages of dropping that to zero/day.

Pros
Ease of use is the biggest Pro. Customer support is relatively quick to resolve any issues. Overall pricing is great and the company has always been willing to work with us as we grow our business.

Cons
Our company has been somewhat resistant to internal process changes so that has made using all the built in modules a bit problematic for us. BiznusSoft has worked with us to make custom pages for our company and that has required a bit of work on both ends. Overall, even as a "negative", the experience has been a positive in working with them on the custom pages. The challenges are that custom pages require more cost upkeep as they are specific to our company. Moving forward we are finally looking at changing our processes and rolling into the provided modules to lower our overall costs and reduce complexity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Russ L.

FS360 Performance Review

Used daily for 2+ years
Reviewed 2018-08-03
Review Source: Capterra

Pros
Ability to quickly modernize previous service procedures

Cons
Inability to update/edit several FS360 managed package object/controllers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Kerriann B.

Our Experience with BiznusSoft

Used daily for 2+ years
Reviewed 2018-08-21
Review Source: Capterra

The Field Services software we have been able to customize it functionality for our business needs has absolutely changed the way our company is run, has improved our efficiency 10 fold and has allowed us to have the ability to grow our business 150% since we integrated the software. WIthout it we would never be able to support the amount of business we currently have. The Best part of BiznusSoft is the on demand customer support we receive from our dedicated account managers and support team. They are so responsive and willing to work with me on any task to change and/or improve our workflow within this software.

Pros
What we have benefited the most from with this software is the customization we have been able to do to tailor it to our very specific business and work flow needs

Cons
There are very few things I dislike. They are Minuscule compared to the things we like about this software

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Greg B.

We love Field-Service 360!! Has greatly improved daily efficiencies.

Used daily for 2+ years
Reviewed 2018-07-30
Review Source: Capterra

Better closing rates with professional quotations, automatic follow up, etc. Improved daily efficiencies in the field with mapping, and tablet based communication from techs. Same day invoicing with instant completion notices.

Pros
FS360 has helped our business tremendously by converting a very manual and paper-driven process to completely digital system. Based on real-time data we make more rapid and better decisions . Biznusoft took our wants, needs and processes and developed a very customised application for our daily work flow.

Cons
Some limitations to customising within Salesforce but Biznusoft found us work-arounds. Otherwise very accommodating and knowledgeable development group.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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BiznusSoft Field Service pricing

Starting from
$75/month
Pricing options
Free trial
Subscription
View Pricing Plans

Subscription based pricing model beginning at $75/user/month inclusive of ongoing support.

BiznusSoft Field Service features

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Billing & Invoicing
Compliance Management
Customizable Reports
Data Import/Export
Inventory Management
Mobile Access
Real Time Data
Reporting & Statistics
Third Party Integrations
Workflow Management

Access Controls/Permissions (730 other apps)
Document Management (856 other apps)
Reporting/Analytics (1126 other apps)
Search/Filter (669 other apps)
Status Tracking (621 other apps)
Task Management (599 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for BiznusSoft Field Service

Benefits

• Save the time that's spent managing clunky hardware.
• Eliminate the cost that comes with maintaining a neat network infrastructure.
• Receive a full account view from one cohesive platform.
• Reduce the investment and time associated with implementation.
• Monitor key performance indicators through our robust reports & dashboards.