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Verizon Connect

Fleet tracking intelligence and management software

Table of Contents

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Verizon Connect - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

Verizon Connect overview

Based on 936 verified user reviews

What is Verizon Connect?

Verizon Connect is a GPS tracking program with key features that include GPS, vehicle tracking, real-time monitoring, mobile access, and more.

Who uses Verizon Connect?

By industry, Verizon Connect reviewers are most commonly professionals in construction (28%). The most frequent use case for Verizon Connect cited by reviewers is GPS tracking (47% of reviewers).

What do users say about Verizon Connect pricing?

Some users report that Verizon Connect offers good value for money, citing cost-effectiveness and helpful discounted pricing. However, other reviewers feel it is overpriced, mention hidden fees, and express concerns about high costs and inflexible contracts.

Starting price

Alternatives

with better value for money

Pros & Cons

Navigation

Monitoring

Assistance

Responsiveness

Reliability

Verizon Connect’s user interface

Ease of use rating:

3.2

(936)

Verizon Connect pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(324)

3-4(328)

5(284)

What do users say about Verizon Connect?

Users say Verizon Connect offers valuable vehicle tracking, helps manage fleets, and improves employee accountability, with some noting cost savings and better customer communication. They find the software useful for dispatching, monitoring technicians, and providing accurate ETAs, though they mention the interface can be difficult to navigate and lacks customization options.

Reviewers report frequent technical issues, unreliable hardware, and persistent glitches, which are compounded by poor customer support and slow problem resolution. They express frustration with long contracts, automatic renewals, confusing billing, and unresponsive communication, making cancellations and changes challenging.

Select to learn more

Who uses Verizon Connect?

Based on 936 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Construction

Transportation/Trucking/Railroad

Consumer Services

Facilities Services

Others

Use cases

GPS Tracking

Fleet Management

Scheduling

Field Service Management

Logbook

Verizon Connect's key features

GetApp's analysis of 67 verified user reviews collected between August 2021 and January 2025 identifies Verizon Connect's most critical features and summarizes user sentiment about those features.

GPS

3.6

Reviewers appreciate Verizon Connect's GPS tracking capabilities. They report that it provides accurate locations and helps in directing drivers if they take a wrong turn. Users find it valuable for tracking fleet vehicles and calculating arrival times. They say it offers both live and historical data, making it easy to monitor vehicle positions. However, some users mention that the GPS devices can interfere with vehicle electronics and occasionally fail to work correctly, leading to frustration. Of the 15 Verizon Connect users who gave detailed accounts of their use of GPS, 100% rated this feature as important or highly important.

See related user reviews

“I like that I'm able to track each vehicle and monitor if active has gone the wrong route or to place a tracking number on a package and track its whereabouts until it has reached its destination”

Roderick W.

Owner

“Having GPS means I know where my fleet vehicles are exactly AND I help direct my drivers if they happen to take a wrong turn or get detoured somehow.”

Nathalie S.

Fleet Manager

Vehicle tracking

3.2

Reviewers highlight the vehicle tracking aspect of Verizon Connect as essential for fleet management. They report that it helps in monitoring vehicle locations in real-time, reducing theft and misuse. Users appreciate its role in improving scheduling and efficiency. However, some users experience delays in updates and issues with customer service. They mention that while it generally works well, there are occasional problems with accuracy and real-time tracking capabilities. Of the 21 Verizon Connect users who gave detailed accounts of their use of Vehicle Tracking, 95% rated this feature as important or highly important.

See related user reviews

“Verizon Connect does allow us to track our vehicles in real time. This is the only feature that seems to work correctly with few bugs or issues. ”

Nick C.

CFO

“If you are maintaining a fleet of vehicles, tracking is key because of the various issues that could arise on a daily basis.”

Kylie M.

Designer and Administrator

Real-Time monitoring

3.2

Users report mixed experiences with Verizon Connect's real-time monitoring. They find it helpful for tracking vehicles and providing real-time updates to customers. Reviewers appreciate its role in improving business operations and scheduling. However, many users indicate that the system often has delays, with updates taking up to 60 seconds or more. They mention that this delay can be problematic, and some feel misled about the true real-time capabilities of the system. Of the 18 Verizon Connect users who gave detailed accounts of their use of Real-Time Monitoring, 94% rated this feature as important or highly important.

See related user reviews

“cant be called real time monitoring because it takes roughly 60 seconds to update and they wont tell you that until you've signed the contract and find out by using the product. this product has NO real time monitoring. ”

alberto p.

CFO

“You get to see your vehicles moving around and know which one is near at the time. Which helps when you run multiple stuff on delivery.”

Mathias L.

Technical support

Mobile access

3.4

Reviewers appreciate the mobile access provided by Verizon Connect. They find it convenient to monitor and manage vehicles from smartphones or tablets, allowing for flexibility and on-the-go management. Users report that it helps in checking vehicle locations and handling issues remotely. However, some users experience glitches and connectivity issues with the mobile app, making it unreliable at times. They mention that while the concept is beneficial, the execution needs improvement. Of the 18 Verizon Connect users who gave detailed accounts of their use of Mobile Access, 89% rated this feature as important or highly important.

See related user reviews

“ Mobile apps are glitchy, and lack any real "on the go" vehicle editing or updating features. ”

Chris L.

Fleet Manager

“Sometimes I needed to check where trucks were even when not in the office”

Curtis B.

dispatch

All Verizon Connect features

Features rating:

3.3

(936)

Fuel tracking

2.5

(4)

Group scheduling

4.9

(10)

Violation tracking

3.0

(2)

Equipment tracking

2.5

(4)

Inspection management

2.0

(4)

Appointment management

4.5

(4)

Trip logs

2.4

(10)

Inventory tracking

3.5

(2)

Location tracking

3.0

(9)

Maintenance management

2.8

(8)

Driver settlements

1.0

(1)

Data visualization

3.5

(2)

Confirmations/Reminders

5.0

(3)

Recurring appointments

4.3

(6)

Contract/License management

3.8

(4)

Online booking

4.1

(21)

Activity dashboard

2.2

(24)

Order management

1.9

(12)

Reporting/Analytics

3.8

(13)

Real-Time notifications

3.0

(45)

Service history

3.2

(13)

Calendar management

4.1

(28)

Asset tracking

3.3

(32)

Driver management

2.4

(16)

Employee management

3.6

(29)

Historical reporting

2.4

(13)

Geographic maps

2.7

(10)

Availability management

4.3

(4)

Mileage tracking

3.4

(26)

Preventive maintenance

2.9

(16)

Alerts/Notifications

3.5

(26)

Geolocation

2.8

(17)

Contact database

2.8

(11)

VIN lookup

3.8

(17)

Routing

3.1

(37)

Work order management

3.3

(30)

Dispatch management

2.9

(26)

Compliance management

2.5

(26)

Customer database

3.9

(15)

Scheduling

2.8

(31)

Billing & invoicing

3.4

(25)

Maintenance scheduling

3.7

(7)

Multi-Location

3.0

(4)

Job management

4.0

(6)

Employee scheduling

5.0

(2)

Timesheet management

4.0

(13)

API

2.7

(3)

Activity tracking

3.0

(2)

Inventory management

3.4

(13)

Third-Party integrations

2.6

(9)

Quotes/Estimates

3.8

(11)

Fuel management

2.7

(9)

Tire management

3.9

(7)

Cost tracking

1.0

(2)

Resource scheduling

(0)

Fuel Cost Management

(0)

Self service portal

5.0

(1)

Barcoding/RFID

(0)

Shipping management

(0)

Technician management

1.0

(1)

Appointment scheduling

(0)

Variables Monitoring

(0)

Vehicle information

2.8

(4)

Vehicle management

(0)

Ad hoc reporting

3.0

(1)

For plumbing industry

(0)

For mechanical equipment

(0)

For Drivers

(0)

Fleet management

(0)

Facility scheduling

(0)

IFTA reporting

(0)

Equipment maintenance

(0)

Inventory control

4.7

(3)

Job costing

3.0

(1)

Lead management

(0)

Live driver tracking

(0)

Email alerts

(0)

Electronic signature

1.0

(1)

Document imaging

(0)

Mobile alerts

4.3

(3)

Mobile app

(0)

Monitoring

(0)

Online time clock

1.0

(1)

Customizable reports

1.6

(7)

Payment collection in the field

1.0

(1)

Customer management

(0)

Verizon Connect alternatives

Verizon Connect

3.2

(936)

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.4

Features

3.3

Value for Money

2.8

Customer Support

2.8

Kickserv

4.4

(386)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.2

Value for Money

4.4

Customer Support

4.4

Quickbase

4.4

(326)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.3

Value for Money

4.1

Customer Support

4.3

RealGreen

4.0

(144)

visit website

Starting from

199

Per month

Free trial

Free version

Ease of Use

3.9

Features

3.9

Value for Money

3.6

Customer Support

3.8

Verizon Connect pricing

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Verizon Connect price and value

Value for money rating:

2.8

Of 74 reviews that provide robust commentary on Verizon Connect's price and value, 45% mention it in a positive light.

Some users report that Verizon Connect offers good value for money, particularly highlighting its cost-effectiveness in saving administrative time and optimizing fleet management. They appreciate the discounted pricing offers and the overall affordability of the software, especially given its features and functionality. Some reviewers find the pricing structure and terms better than many other companies, and they feel the product provides significant ROI. Users also mention that the software is relatively inexpensive for the features it offers and that it helps move their business forward.

However, other reviewers feel that Verizon Connect is overpriced compared to alternative products that offer similar or better features at a lower cost. They express concerns about hidden fees, high monthly costs, and the lack of flexibility in contract pricing. Some users mention that the cost of adding features or hardware can be prohibitive, and smaller businesses may find the minimum user requirement expensive. Additionally, some reviewers are dissatisfied with the customer service and the perceived lack of value for the price paid.

, and

To see what individual users think of Verizon Connect's cost and value, check out the review excerpts below.

“Monthly cost is easily worth it in admin time alone ( fired store man and cut the bookkeeper's hours), and I have 20 hours extra a week to spend on the tools.”

Geoffrey G.

“saves time on administrative work, saves cost , just those two benefits alone probably make the product pay for itself”

Andre L.

Customer and Marketing Consultant

“The cost of adding cameras is terrible and causing us to look at moving completely away from your service; to get want we want at a reasonable price.”

Dean W.

CEO

Verizon Connect integrations (48)

Integrations rated by users

We looked at 936 user reviews to identify which products are mentioned as Verizon Connect integrations and how users feel about them.

Fleetio

Integration rating: 5.0 (2)

“We get such great statistics from Fleetio. I wish they were our GPS tracking software because their software and customer service is awesome. ”

Elizabeth D.

Office Administrator

FourKites

Integration rating: 1.0 (1)

“cost us every time trailer fails to be able to be tracked, trailer asset trackers keep failing”

Peter B.

admin

Descartes MacroPoint

Integration rating: 1.0 (1)

“no tracking no loads, have loss alot of freight because of failure of trailer asset trackers”

Peter B.

admin

QuickBooks Online

Integration rating: 4.0 (1)

“They work very well together and it's very easy to send documents and edit complete order in there.”

Danley B.

Owner

Whip Around

Integration rating: 5.0 (1)

Truckbase

Integration rating: 5.0 (1)

Verizon Connect customer support

What do users say about Verizon Connect customer support?

Customer support rating:

2.8

We analyzed 267 verified user reviews to identify positive and negative aspects of Verizon Connect customer support.

A small group of reviewers found customer service responsive, knowledgeable, and helpful when resolving issues or answering questions.

Widespread user sentiment describes customer support as difficult to reach, with long wait times and unresolved issues.

A significant portion of users report being transferred between multiple agents and having to repeat information without resolution.

Broad user base notes lack of follow-up, poor communication, and inconsistent or unhelpful responses from support staff.

Support options

Phone support

Email/help desk

Chat

Knowledge base

Faqs/forum

Training options

Live online

Videos

Documentation

Webinars

To see what individual users say about Verizon Connect's customer support, check out the review snippets below.

“My overall experience with Verizon Connect Reveal is very positive. If I have questions about any part of this product I simply call customer service and they are all very knowledgeable about the product. ”

Diane D.

Office Manager

“Not only do you have to speak to at least 3 people to get anything accomplished, you also have to repeat the same information over and over and over. If the employee does not like your attitude they will just close out the case number and you never hear from them again until you call in and start the whole process over. Although we are happy with the products if I could go back in time I would never choose this company due to customer service. 40 minutes to get a replacement unit is just not acceptable.”

Sherri T.

office

“the customer support in that area is severely lacking, lack of response form customer support for installations is a real problem, trucks sitting out of service because customer support is not responsive.”

Gus P.

Director of Safety

Verizon Connect FAQs

Q. What type of pricing plans does Verizon Connect offer?

Verizon Connect has the following pricing plans:
Pricing model: Open Source

These products have better value for money

Q. What is Verizon Connect used for?

Verizon Connect is a cloud-based fleet management software that helps streamline safety, compliance or productivity by managing fleet of vehicles, drivers, jobs, and assets. The platform helps generate insights regarding fleet data which enables users to make better-informed decisions for the business. It Improves safety, reduces accidents and deflects false claims with AI-enabled dashcams. The fleet tracking platform streamlines operations and protects valuable assets. It automatically alerts drivers when they are distracted, following too close or falling asleep and review HD footage within minutes of the incident. It also streamlines job management, scheduling and dispatch with a drag-and-drop calendar and technician mobile app. Verizon Connect's asset tracker lets users monitor costly equipment to help improve utilization, properly allocate resources, and track stolen assets. It offers a logbook for reveal that helps manage ELD compliance, give drivers a mobile app to track HOS, and simplify roadside inspections.

Q. What are the benefits of using Verizon Connect?

Verizon Connect helps optimize fleet visibility, streamline processes, improve driving habits, and manage productivity.

Q. Who are the typical users of Verizon Connect?

Verizon Connect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Verizon Connect support?

Verizon Connect supports the following languages:
Dutch, English, French, German, Italian, Polish, Portuguese, Spanish

Q. Does Verizon Connect support mobile devices?

Verizon Connect supports the following devices:
Android, iPad, iPhone

Q. Does Verizon Connect offer an API?

Yes, Verizon Connect has an API available for use.

Q. What other apps does Verizon Connect integrate with?

Verizon Connect integrates with the following applications:
ArcGIS, ServMan, Whip Around, Route4Me, LifeSaver, Traffio, Fleetyr, Fleetio, Shipwell, Descartes MacroPoint, Drivewyze, QuickBooks Online, Appian, ServiceMax, FourKites, Dusk FSM

Q. What level of support does Verizon Connect offer?

Verizon Connect offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum