We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.
Pros
We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.
Cons
It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.
Rating breakdown
Likelihood to recommend: 10/10
In the construction business we are able to see where our trucks are located at all times. We are able to monitor any type of speeding and also unauthorized use of vehicles. Also we are able to see where our vehicles are and not waste a phone call.
Pros
Verizon installed the trackers and helped us set them up. Verizon was very professional throughout this whole process and stuck to their commitments and appointments. When we have issues cutomer service is always a phone call away.
Cons
Even though the trackers were installed for free ... I feel that the monthly service is too expensive. It seems maybe you could get incentives or price breaks.
Rating breakdown
Likelihood to recommend: 10/10
Overall it has been very frustrating to work with VerizonConnect. They seem to have no urgency when it comes to fixing issues and complaints/concerns from their customers. They tend to not respond to emails and do not value communication with the customer. It has become very obvious that they do not communicate internally between their various departments. It feels as if each of their departments are completely separate companies that don't get on the same page with one another. Maybe this review will finally get someone to respond to our emails. It has been over a month of us not being able to pay our initial invoice because they have not gotten us the proper documentation we need in order to pay. Out billing department consistently has tried to reach out to them to get this information and to connect with they billing department but nobody has responded to any of the requests. I wouldn't be surprised if they now charge us a late fee even though we have been actively trying to pay.
Pros
The actual software seems to be working well with our fleet. My scheduling department has been testing this software out on a handful of our work trucks for the past few months and now want to install it for our entire fleet (30-40 or so trucks) so that would suggest that the software works, and is easy enough to use and worth the money.
Cons
The customer service at VerizonConnect. I can go weeks waiting for an email back from their team. It has been confirmed with their various departments that they do not communicate with each other internally so each of the departments I have had to interact with has had no idea what was going on / what issues were caused by their fellow departments. For example, the sales team got our business and sent us our contract to sign. We signed and paid for the services and sent it back. Over a month goes by of not hearing from them. I sent multiple requests for an update on the process and had no luck hearing back from anyone. Once they finally responded they gave me the contact information for some representative we had never heard of. I immediately reached out and a week goes by and I never heard back. Skip to another MONTH later and the product is finally installed. Apparently, their sales rep stopped being concerned with our contract and his response to our frustration with how long this all took and our disappointment in the lack of communication was to put blame on a different department and say it was all out of his control. Their customer service team / sales team said that this is something that "doesn't happen" (i.e. the lack of responding, the long wait time, the confusion between their departments) but similar situations have happened TWO MORE TIMES since then.
Rating breakdown
Likelihood to recommend: 0/10
Customer service is terrible. Lots of confusion between corporate and field service.
Pros
I really don't like anything about Verizon connect. They have been giving me the run around for months. One of the units is not working and has not been working since February. I've been trying to cancel. My contract expired in March I notified them in February and they are still billing me.
Cons
sometimes there are some problems with the app.
Rating breakdown
Likelihood to recommend: 0/10
Overall It has been good. Not great, but good. A lot of work on my part to keep things working with the software. Either way we still get very good track and reports at times when we need them.
Pros
Like the App that i can track where our trucks are at any moment. I like the reports that I can run to see different metrics of the truck. The user interface is pretty easy to use, simple and concise.
Cons
Customer service has been good and then bad. Tend to be a new person every few months that is over our account. Had some install issues with the contractors who installed trackers. Would like to be able to see current mileage of truck in reveal. The reports are shoddy at times, especially gas card purchases.
Rating breakdown
Likelihood to recommend: 8/10
Demo on request.
Fleetmatics REVEAL is a cloud-based GPS fleet management software that allows service-based businesses to keep track of their vehicles and drivers in real time. The app enables you to confidently relay to customers where your delivery vehicles are and whether or not they’re arriving on time. The dashboard offers complete visibility into figures such as hours and miles, including how much money your company is wasting on overtime hours, fuel costs, engine hours, and so on.
Fleetmatics REVEAL has served more than 28,000 customers with about 594,000 subscribed vehicles from around the globe, and is used by many service-based businesses such as Hill-Rom, Mediacom, Comcast, Virgin Media, and Time Warner Cable. Fleetmatics REVEAL has numerous noteworthy features, including real-time fleet and driver monitoring, route replay feature, alerts and notifications, fleet maintenance information, and fuel cards.
Fleetmatics REVEAL is a GPS tracking solution that provides real-time insight into the location of your drivers and vehicles, taking the guesswork out of your day-to-day operations. The app enables you to dispatch job orders more effectively and improve the efficiency of your delivery routes. It also empowers your field workforce with real-time information to help them speed up work completion, increasing revenue and reducing operating costs in the process.
The solution is equipped with a real-time and customizable alerting mechanism that lets you know of instances of extended idling, speeding, or entering of areas your drivers aren’t supposed to go, among others. With reports on fuel spend, activity, timecard, and driving style available to you anytime, anywhere, you’re confident that hours paid equals hours worked and that fuel fill-up isn’t being abused.
Aside from information on the whereabouts of your vehicles, Fleetmatics REVEAL delivers essential driver data through its key fob driver tracking system. You can generate driver-focused reports and view fleet dashboard activity based on driver ID. This means no matter how many times your drivers change vehicles in a day or week, their tracking information is consolidated in one driver management system.
Along with the Fleetmatics REVEAL GPS unit, each vehicle dash is installed with a key reader, and when the vehicle starts, the driver is required to present the unique key fob assigned to them into the key reader.
The Fleetmatics REVEAL timeline view and replay feature lets you review vehicle and driver activity through a visual, interactive display. You can watch trips from start to shutdown and look through journeys by date. Aside from knowing where your trucks had been, the feature lets you spot early starts and finishes, excessive idling and long stops, and unproductive engine use or travel, if any.
In case of customer disputes or complaints, the feature is also a way to provide absolute proof of service.
For you to immediately know if something has gone awry, Fleetmatics REVEAL sends real-time notifications that are either texted to your phone, emailed to you, or tracked with the Fleetmatics REVEAL mobile app for Android and iOS devices. Examples of such alerts include vehicle activity alert, points of interest alert, speeding alert, and idling alert.
If a vehicle is supposed to be at a certain location at a specific time, say, at the company’s premises from 6 PM to 6 AM, and it starts up and moves, the vehicle activity alert kicks in to notify you of possible theft. The points of interest alert goes off when a driver enters a location they’re not supposed to be in, say, a beer joint. The speeding alert allows you to correct driver behavior in real time, as speeding lowers fuel efficiency and is a threat to both lives and property.
Fleetmatics REVEAL’s fleet management system enables you to create fleet service schedule alerts that you automatically receive when your vehicles are due for maintenance. Historical maintenance data such as service date, usage hours, and vehicle mileage can be used to plan service schedules ahead of time. Notifications can also be sent to your mechanics and team members.
By ensuring your vehicles are always in their best possible condition, you avoid vehicle breakdowns, lost time on the road, and hefty repair bills.
Fuel spending monitoring is an absolute must when you’re in the fleet operations business, as a big chunk of your operating budget goes on fuel. Fleetmatics REVEAL’s fuel card integration lets you monitor your fuel costs through reports such as fleet fuel purchased report which details where your fuel dollars were spent, lost fuel report identifying incidents when a fuel card was used but the vehicle it was assigned to wasn’t at the gas pump, and fuel efficiency report showing which vehicles are running as expected and which don’t satisfy efficiency requirements.
The carbon footprint report calculates each vehicle’s carbon footprint, enabling your company to land “green” contracts.
Fleetmatics REVEAL has an open API that lets you share Fleetmatics REVEAL data with your existing business applications.
Fleetmatics REVEAL offers a subscription-based pricing model where the dollar value depends on your company’s unique feature requirements.
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