I like that it is cloud based, accessible from anywhere. The ability to create a job flow tailored to our company is nice as well.
We have been able to communicate as a team better now that we have a system in place to help eachother out. The tracking on proposals is great to know what our clients think of our bids and estimates.
This software is awesome full user friendly. Third party integration in this software is awesome.
The thing I found most irritating was when I brought up my concerns to the sales person.
Sometimes there is a delay as well which interferes with prompt scheduling. I have a problem with copying templates as well into an email - sometimes will take 2-3 times to take.
The one thing I have ran into is the inability to delete jobs. If there is duplicate jobs created, it just causes a big mess.