ManagerPlus Features

Easy to learn to use and train others. The reporting functionality is great, especially for work order repairs in order to find past work that has been done on our trucks. Able to run log reports for fuel, engine hours etc with ease. Entering work order info is easy as well as entering fuel, mileage and engine hours in the logs.

I don't like the fact that i have to use my mouse so much when entering work orders. I feel like the task would flow much smoother if I could hit F keys to move to a different tab or drop down list etc rather than having to stop typing to use the mouse to get to the next area I want to be in. I wish I could import spreadsheet data to the log module rather than having to print the spreadsheet and then key it all in manually ( but i hear thats available in the upgraded version ).

I wish I could say there was something I liked about this software, but no one from Maintenance Department through to Quality Assurance team like this software. It was chosen by our IT department and forced on the teams.

Inspection reports, Asset fields, Tracking, Inspection reports, generating inspections, Inspection gaps

Program is very easy to navigate through. The support I got to transfer from one cmms to the other was great.

The only thing that bugs me is when I print out my WO's is I have to do it one at a time and adjust the size everytime.

Christopher, Thank you for the kind review! We're glad to have you on board and look forward to our continued partnership. -ManagerPlus Team

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No cons were added to this review

the customization helped to make it our own

The programing is very poor, and it never seems to get any better, one step forward two steps back.

its a great tool for asset management and inventory control

our internet did not support the cloud base upgrade so we lost our support for the software

Customer support!!! Great support from the team and usually have issues addressed within hours.

I wish some steps were easier to negotiate.

I enjoy that it schedules work orders and that I can track our inventory

It is very slow. The user interface is not the easiest to learn and work around. When creating work orders it can be a little slow and time tasking when trying to add parts.

it is a good tool if it works the way manager plus team wants it to be - when introduced to the new M+ from our stand alone - it barely came out of development - if you work with ecel files and able to run a query - it provides alot of inof

to many interruptions - hear the same thing over and over for the last three years, we are working on a fix - yet they raise the price of the tool yearly - spend to much time to make it look "pretty" know that the tool has more than enough operating problems - training tools are not worth it - they give a 50 foot level and expect folks learn from it

Had a great sales pitch, professional appearance

It did not work, as in we were never able to use the product.

Thank you for your feedback, Rob. As hard as it is for us to hear we didn't meet expectations, we always want to know how we're doing so we can continue to improve. We're sorry we let you down and will keep working with you to address your pain points.

The software is very user friendly and in my opinion is easy to setup.

What I like least about the software is the reporting side. It is glitchy from time to time although it is very useful.

Very versatile for various tracking record keeping. The screen set up is very easy to see/read (this is not true with a different new software i am using, so I do appreciate Manager's screen)

Very easy to make errors, very difficult to correct errors.

That everything we need to track the work done, parts used, labor added is in one place (there is a section for each item we need: work orders, purchase orders, assets, dashboard for managing etc.)

That I can't search a part from the notes section on the part number itself

The software is easy to use and there is always support if you run into problems.

We are on the 4,4,5 budgeting system and that is not an option at this time when using the budget module.

OC AND REQUESTS ARE VERY USER FRIENDLY AND VERY HELPFUL FOR TRACKING ISSUES

LISCENCING FOR USERS OC WILL BE VERY EXPENSIVE

Thank you for the 5-star review, Pam! Nicholas B. Customer Marketing Manager

Everything works together in the different modules.

We are unable to manually edit inventory and can get no support now, making the software useless.

Pros are that it is easy and quick to input data I like the most of the features offered.

I hate the bi it is extremely complicated and difficult to modify and use. To add the information that I want out of the program is not as easy as the old software. You have made it way too over complicated and time consuming.

Easy to use, organized, options to customize views (column chooser). Linking together purchases, work, and assets to get true values to an asset. This program fits our operations, we don't have to change our operations to fit the program.

Operates slowly on the MP end, we have tested our internet speeds and are not having issues. The implementation phase was a disaster, our representative ghosted us over and over, took 7 months. Sometimes new POs and WOs were not showing up for almost 12 hours. The new chat help is terrible, you use MP terms and the response is "I didn't get that try again". You used to get a real person to help. You can do anything with BI if you are a programmer. We had Manager Plus Pro (CD Version) and that had much better reporting options that were built into the program. You don't have access to any advanced settings and must go through a customer support rep to talk you through or do for you.

I like how we can track and maintain all of our assets very easily even at multiple locations. Purchase order feature also allows us to easily track parts cost and keep are inventory accurate. using the mobile app for all are fueling logs has made it easy to keep track of mileages and fuel logs accurately and up to date.

The worst part of manager plus is making reports. There is allot of information stored in manager plus that needs to be put into different reports. The report feature is nice and easy to use but lacks all the needed information you sometimes need, and the BI feature is extremely hard to use and navigate through, and getting help from manager plus with it is almost impossible.

It appears to be a good system, would be nice if i could utilize it to its full potential

That in 3 years I don't have the ability to use the budgeting portion of the program.

Of the alternatives we evaluated we felt Manager Plus delivered the best value. Did not have the most features but did what we wanted for a price we could afford. We were able to adapt product to our way of doing things which was important to us.

Implementing a software solution to a business problem was a first for this company. When we signed up we were encouraged to move straight to the Lightning version. After beginning implementation we realized that Lightning was essentially in a beta version. Many of the problems encountered during implementation have been resolved by ManagerPlus over time. Based on past experience this is normal with beta versions of software but since this was not communicated to us and as many in our organization have not been exposed to beta versions of software before it has left a bad taste in many members of our organization.

Don, Thank you for taking the time to review us. Your feedback was great, and we look forward to our continued partnership! -Nicholas B Customer Marketing Manager

All the modules integrate seamlessly with each other. Cloud based Mobility. Customer service. From small user to large, something for all. Good value.

Work orders are somewhat complicated for techs to complete.

Customer service is usually efficient with their responses to my questions. It's good to see more training webinars becoming available. When we first started using this program there were hardly any.

That the reports module is not user friendly. We had the desktop Manager Plus Enterprise previously and the reports were much better and easier to configure than on the Cloud version. I don't use the report module for this reason. I download to Excel and generate from there. It's disappointing that we pay for it and really are not able to utilize it. Wish the Cloud version was more user friendly...

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The product itself is great for tracking assets and maintaining the history of that asset. I believe that this product is like many others and you get out of it what you put into it. The hardest part of developing a software like this in my opinion is making it simple and easy for the users to use and input relevant data, along with making that data easily accessible. M+ does a good job with this and has improved with its new platform in my opinion.

Customer support used to me stellar, it is no longer the case. Was really awesome being able to pick up the phone have an answer to a problem pretty quickly, was even worth it having to wait on hold for 20 minutes sometimes. Now it might take a week to get answers to a problem or help. The tutorial videos are helpful but don't replace a person.