Maxpanda CMMS Reviews

you can track work orders easily. I use this to see what is currently going on in each department and can see statistics on each work order. very easy to maneuver around the website, customer service is always very quick to respond through email. there used to be glitches every once in a while, while filling out a work order (specifically while picking some items from the drop down menu) but that was quickly resolved and fixed! the maxpanda app is also easy to use, especially for our housekeeping team and any other department that is out on the field and can't access their computers. overall, I definitely recommend maxpanda, especially for daily use.

slight learning curve but very easy to use once you get familiarized with the program.

We use the software just for the work orders and Pm tasks. It allows work order communication between all the maintenance employees.

There are many other functions that "clog" up the views, like payroll tracking and simple accounting function which should be tracked by other systems. These functions don't allow full integration between payroll systems and accounting so for us it would mean double entry and that's not worth the extra time it takes. I wish we could turn some of these items off. There is an inventory function which we would like to use but it doesn't work the way we need it to.

Functionality and Ease of use. It is simple, user friendly, and basic.

Software updates and compatibility. The app is not compatible with all phones, specifically Samsung J3 Star and A10e, we use both of these phones company wide and every time an update is sent out, it ceases to function with our phones. Right now, the app will open but when a work order is selected the app remains on a loading screen. I've personally sat for over 45 minutes waiting for it to load and it never did. Also, the customer service/tech support has to give better answers than "its probably your phone", a suggestion or actually trying to troubleshoot the issue would be better than passing the blame.

Very easy to use. System is smooth very beginning to end, adding users, adding assets, adding PM and schedules. Easy to use on desktop or ipad.

Not much to dislike. We have not had any issues with this product so far.

I like that it is cloud based, we didn't have to download anything. It is reasonably priced and it allows us track a vehicle or buildings repair history.

I don't have any real complaints, I have to pay attention to follow the updates, I don't thing we use all of the features so there is probably a lot of stuff I don't know, are there recorded user webinars?

The ability to input data and reduce paperwork but the amount of time wasted in moving between various screens is unreal , if there was a screen for just staff with all the work order numbers you could input at the end of the day each workorder’s time spent without going back and forth thru each screen to access the staff screen for that work order , this would save a ton of time and money plus frustration.

Explained above! How it could be more effective

The program is very easy to use, the app makes it great for on the go to submit or complete work orders.

The biggest program is that I cant see the turn around on a work order. Would like to be able to see how quickly work orders are being complete.

The biggest program is that I cant see the turn around on a work order. Would like to be able to see how quickly work orders are being complete. Great question: There multiple ways to review this data. a) review the each work orders STATUS, all changes are time and date stamps. b) generate SLA EXPORT report. This is a custom service level agreement report outlining all time stamps per work order. If you require further assistance feel free to visit the blog or email max@maxpanda.com directly 24/7

The reporting option allows my company to see daily feedback on the timeliness of work orders being completed. It is also great for researching and maintaining a history of completed work orders.

We have experienced some brief outages and occasional bugs in software, but these have always had a resolution within the same day.

I like the fact that it is web-based. For the parts of Maxpanda we use, I appreciate the ease of setting up a work order and following it through to completion. Most of the basic use tutorials are helpful.

Operationally, I would like it if there were some type indication of "attention required " on each page of the work order. For instance, if there are "Tasks" or "WO Attachments" perhaps that title bar could be highlighted or have a drop down arrow to indicate content.

Awesome feedback Hank! Great ideas always get implemented. We will certainly come up with a dev plan for your task/wo notifications. Thanks again for the great review on Maxpanda CMMS. Happy New Year.

It makes life for our maintenance team a lot easier. The ease of updating tickets is its real strength.

We tried to stretch this into an IT ticketing system as well, though it failed, we understand that we were trying to make it do something it wasn't designed for.

This software captures all the pertinent information I need as a Facility Director. I can track the work being done, hours associated with it along with a history of all the equipment and facility repairs. You can't find a package that is loaded with so many features for the price.

I would like to track actual vehicle repairs and such without having to rename or program certain aspects to make it work for me.

This software allows my facility to track all work orders to ensure completion. It helps hold employees accountable because work orders are assigned to individuals. Having desktop and applications for mobile devices ensure that all users can access the program.

Using the software does take time. The program reverts back a screen when a selection is made and I have to click to get back to the screen to save more data. And the mobile app requires making sure the latest version is downloaded or all you get is a spinning circle.

I can edit everything on the go and create tickets on-site. The app requires a couple extra steps than the online site, but nothing crazy or overly time consuming.

For iOS, in the app, the boxes for typing do not allow auto correct and standard features. Such as auto correct, word suggestions, and auto caps after a “.” Not sure why this issue occurs, but I end up with typos and incorrect capitalization because, let’s face it, we have all become dependent on auto correct.

the mobile capability for the staff members, and the ability to change the work order status. the items that are customizable are great and that submitter gets notified of any changes automatically is great.

for me the system is not very intuitive to use, and although some aspects are customizable it would be nice to customize other aspects of the system. I like the 24 hour help line but it would be nice to have a troubleshooting link for the top 25 or 50 asked questions so i can go see if i can deal with my issue and not wait for the e-mail back since they sometimes take a while to respond.

http://www.maxpanda.com/helpmemax

Simple to use, very intuitive. Has all the features we want and need, and they just keep improving it.

Not sure there is anything, no kidding. I don't get hung up on the fancy GUI's, it still looks very nice but it's about the function of form.

Excellent review sir! We are we are we're always looking for ways to enhance our product offering. In fact by reviewing our blog.maxpanda.com you can see there's quite a bunch of new items coming into Maxpanda. That's whether you want to use the new stuff or not :)

That we can create work orders as well as our clients. In that sense it flows well. I also like that I can upload photos and link employees, so that they also receive a text that there is a new work order.

No option for invoicing and if you pick a company name and start a work order and then realize it is the wrong company name, you can not just switch it, you have to scrap it and start a whole new work order.

The customization allowed us to tailor Maxpanda CMMS to our needs. The Maxpanda team has always been available through that process.

The amount of work to set up our custom site!

Easy to use, great support, constant updates and communiction

Some features missing on phone app, no project management function

It is fairly efficient, convenient and creates an organized way to prioritize and complete daily tasks. After tasks are completed, you can edit and attach a photo, email or any sort of file to the work order. The layout for both mobile devices and computers are fairly easy to view and access as well.

Some of the functions may glitch every once in a while, resulting in slow feedback and buffering. The screen may freeze at times when submitting a work order.

It provides us with great functionality for the things we do. It is a great tracking system for our AP function.

No cons were added to this review

I really like all of the reports you can pull and how easy it makes it to manage preventative maintenance and costs.

Tracking down time on machines is not part of the software although you can track labor hours

User friendly. Navigating through Maxpanda is very simple. Everything is self explanatory. Great product.

There really aren't any cons that come to mind. The system works great fro a user stand point.

System is easy to set up and use. The price is also very reasonable.

It is a bit difficult searching some specific assets without having to dig and dissect the data some. It does not have the ability to add non-generic tasks while updating a work order. The same goes for adding parts. Ideally there would be a better method of creating a "Project" that could hold multiple work orders within it, so that each WO could be completed with its own information such as invoices & hours. As it currently is, we have to combine different (possibly unassociated) invoices, time and tasks into a single work order, which makes the work order very messy, confusing and chaotic. For example the 'Project' might be "Remodel House" and the work orders associated with it might be "Replace Plumbing", "Paint Interior Walls", & "Install Kitchen Cabinets."

From the easy start of getting your information in excel for downloading to the ongoing updates. This software is very easy to use for all of my staff. We are very pleased.

When we first started with the software using the mobile app. It was not very easy to get information or start a new WO. Things are progressing on the mobile application.

the use of hand held devices almost as good as the desk tops

can be a bit slow on small devices. lack of PKIs