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ServiceTrade
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Software for commercial mechanical and fire contractors
Table of Contents
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ServiceTrade - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
ServiceTrade overview
Based on 339 verified user reviews
What is ServiceTrade?
ServiceTrade is a field service management program with key features that include scheduling, mobile access, billing and invoicing, and more.
Who uses ServiceTrade?
By industry, ServiceTrade reviewers are most commonly professionals in construction (32%). The most frequent use case for ServiceTrade cited by reviewers is field service management (60% of reviewers).
What do users say about ServiceTrade pricing?
Some reviewers find ServiceTrade offers essential features at an economical cost and report a positive return on investment. However, some users say the software is expensive, and reviewers indicate frustration with extra charges for additional features and support.
Starting price
Pros & Cons
Customer Support
Invoicing
Navigation
Performance and reliability problems
ServiceTrade’s user interface
ServiceTrade pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.6
Customer support
4.7
Reviews sentiment
What do users say about ServiceTrade?
ServiceTrade is a field service management program with key features that include scheduling, mobile access, billing and invoicing, and more.
Select to learn more
Who uses ServiceTrade?
Based on 339 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ServiceTrade's key features
GetApp's analysis of 38 verified user reviews collected between January 2022 and January 2025 identifies ServiceTrade's most critical features and summarizes user sentiment about those features.
Reviewers appreciate ServiceTrade's scheduling capabilities. They highlight the ease of using the drag-and-drop functionality on the dispatch board and the ability to see multiple technicians' schedules simultaneously. Users report that the recurring services and service opportunities screens are helpful for managing appointments. They find the map views and real-time technician tracking valuable. However, some users mention that the scheduling interface can be difficult to look at and complicated to use over several days. Of the 20 ServiceTrade users who gave detailed accounts of their use of Scheduling, 100% rated this feature as important or highly important.
Kevin C.
CEO
Geoff P.
General Manager
Users report that ServiceTrade's mobile access is essential for field technicians, allowing them to update job statuses, enter labor and materials, and access job history from their phones. They appreciate the real-time updates and the ability to see scheduling changes on the fly. Reviewers indicate that the app is easy to navigate and useful for uploading paperwork and photos. However, they note that the app requires cell coverage to function and that mobile access for administrators is lacking. Of the 19 ServiceTrade users who gave detailed accounts of their use of Mobile Access, 95% rated this feature as important or highly important.
See related user reviews
Gabriel G.
Lead Dispatcher
Dean B.
Service Manager
Reviewers indicate that ServiceTrade's billing and invoicing capabilities are easy to use and integrate well with accounting systems, preventing double data entry. They find the process of creating contracts and tracking invoices straightforward. Users appreciate the ability to send invoices promptly and the clear format of the invoices. However, some reviewers mention issues with tax rate handling and the need for better progress billing options for long-term contracts. They also note that quoting is limited to services or assets. Of the 16 ServiceTrade users who gave detailed accounts of their use of Billing & Invoicing, 94% rated this feature as important or highly important.
See related user reviews
Seth M.
VP Operations
Trip S.
DOO
All ServiceTrade features
Features rating:
ServiceTrade awards
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ServiceTrade integrations (21)
Integrations rated by users
We looked at 339 user reviews to identify which products are mentioned as ServiceTrade integrations and how users feel about them.
Integration rating: 5.0 (3)
“If ServiceTrade could not integrate to ComputerEase then we were not making the change from FieldEase. The Software Engineers were great to work with to ensure both systems worked seamlessly together with the connector they generated. ”
“So we can see our financials. One thing Service Trade lacks is the ability to integrate very well with other software”
Seth M.
VP Operations
Integration rating: 3.6 (5)
“At this point I have gotten rid of Quickbooks and run everything through Service Trade and my CPA.”
Jerry H.
General Manager - Owner
Integration rating: 5.0 (2)
“This is the accounting software we use, if it couldn't be integrated we could not have used ST”
John M.
OwnerOperator
Integration rating: 3.0 (2)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
ServiceTrade customer support
What do users say about ServiceTrade customer support?
Customer support rating:
We analyzed 71 verified user reviews to identify positive and negative aspects of ServiceTrade customer support.
Widely noted by reviewers, ServiceTrade's customer support is highly responsive and resolves issues quickly.
A large number of users appreciate the team's willingness to listen to feedback and implement customer suggestions.
The majority of users highlight the support staff's friendliness, professionalism, and deep product knowledge.
Frequently reported by users, support is available through onboarding, training, and ongoing technical assistance.
Support options
Training options
To see what individual users say about ServiceTrade's customer support, check out the review snippets below.
“Service Trade customer service and support is great as well. If you are a service company, and want to better serve your customers and in turn grow your business, Service Trade is the software to use.”
Michael T.
Staff Accountant and Office manager
“We've had new employees and training them was quick and minimal. If we ever have issues, customer service is quick to respond and resolve the problem. ”
Jessica G.
“I have had few problems with Service Trade but when I have had a problem their customer service has resolved it in a matter of minutes.”
Mark M.
President
ServiceTrade FAQs
ServiceTrade has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What is ServiceTrade used for?
ServiceTrade is a field service management software for commercial service contractors in industries such as HVAC, fire protection, and electrical. It streamlines operations, enhances technician productivity, and boosts sales and client retention. The platform offers scheduling, dispatching, and parts management, with a mobile app for technicians to access service history and reports. Management gains visibility through business reporting and accounting integration. The sales success module, a CRM, aids in securing service agreements with proposal tools and sales pipeline management. The inspection manager ensures code-compliant inspections and report generation, while partsmanager optimizes parts management.
Q. What are the benefits of using ServiceTrade?
• Unified account - Customers log into a portal on your website to see their service and project history, upcoming appointments, and open quotes.
• After-service report - Send customers an after-service or project report that’s chock full of multimedia that shows what team did and discovered in their facility.
• Verification in the Field - Get customer approval with a digital signature before leaving the job.
• Online Quote Approval - Customers review and reply to online quotes. Businesses can monitor progress and follow-up after the customer has viewed the quote.
• Budgets - Manage project budgets with real-time insights into budgeted vs actual performance.
• Access all customer information – See service and project history, all equipment, deficiencies or repairs found, and notes for every customer location
• Tracking - ServiceTrade displays the status of the techs and enables users to see customer service status updates.
• Integration - Open APIs mean that customer service data can be shared with other open-API apps such as accounting platform, CRM, email platform and website.
Q. What languages does ServiceTrade support?
ServiceTrade supports the following languages:
English
Q. Does ServiceTrade support mobile devices?
ServiceTrade supports the following devices:
Android, iPad, iPhone
Q. Does ServiceTrade offer an API?
Yes, ServiceTrade has an API available for use.
Q. What level of support does ServiceTrade offer?
ServiceTrade offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support
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