Smart Service Features & Capabilities

Smart Service

Dynamics 365

Housecall Pro

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it the best tool for field service work.

Accounting Integration

Activity Dashboard

Alerts/Notifications

Appointment Scheduling

Automated Scheduling

Billing & Invoicing

Calendar Management

Calendar Sync

Chemical Usage Tracking

Contact Database

Contract/License Management

Cost Tracking

Customer Database

Customer History

Customer Management

Customizable Branding

Customizable Forms

Digital Signature

Dispatch Management

Document Imaging

Document Management

Drag & Drop

Electronic Payments

Electronic Signature

Employee Management

Employee Scheduling

Equipment Management

Equipment Tracking

Estimating

File Storage

Fixed Asset Management

Fleet Management

For Commercial and/or Industrial Electrical Contractors

For HVAC Companies

For Lawn Care

For Locksmiths

For Pest Control Companies

For Plumbing Industry

Group Scheduling

Inventory Control

Inventory Management

Inventory Tracking

Invoice Management

Job Costing

Job Management

Job Scheduling

Job Tracking

Lead Management

Location Tracking

Maintenance Scheduling

Mobile Access

Mobile App

Mobile Payments

Mobile Signature Capture

Multi-Location

Online Time Clock

Payment Collection in the Field

Payment Processing

Pest Activity Tracking

Pesticide Usage Tracking

Preventive Maintenance

Property Layouts

Purchase Order Management

QuickBooks Integration

Quotes/Estimates

Real-Time Data

Real-Time Notifications

Real-time Scheduling

Real-Time Updates

Recurring Appointments

Reminders

Reporting & Statistics

Route Optimization

Routing

Scheduling

Self Service Portal

Service History

Status Tracking

Task Scheduling

Technician Management

Third-Party Integrations

Time Tracking

Timesheet Management

Work Order Creation

Work Order Management

Workflow Management

Kickserv

Commusoft

ServiceTitan

Jobber

Synchroteam

Service Fusion

BigChange

ServiceWorks

Payaca

My overall experience with Smart Service has been very good.

Great product

Good in theory, but impractical in implementation

Inefficient work order processing and management.Inaccurate billing and time tracking.Poor route optimization and long response times.Incomplete service history records.BenefitsStreamlines processes and increases efficiency.Improves accuracy of billing and work order management.Provides comprehensive service history.

Smart Service from a Person who is not techie

I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. Whenever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come. 

Great Product & Great Support

Everything is organized for me, makes taking, tracking calls a breeze!

Smart Service is the program we use on an hourly basis to keep our service business going. 

We have been using Smart Service with the IFleet portion for our technicians in the field for about 4 years now.  Overall it is a very good system. 

ACI Smart Service Review 09-21-2016

We have been using Smart Service now for about 5 years. We use the program to keep track of our customers and their jobs. The reason we chose this program was that it had the capability of putting jobs on a reoccurring schedule, which is what we need in the liquid waste industry. We also wanted a program that had a good dispatching feature. Over all we would rate the performance of Smart Service for our specific industry at 7 out of 10. The program is made more for the portable toilet and trash industry as opposed to the grease trap and septic business. 
As far as the performance of the program it has significantly improve. Before they made the switch to the SQL database its performance was horrible. We constantly had issues and errors that kept us from preforming efficiently. Now that the system is on the SQL database it runs much smoother and corresponds with quickbooks much better, there are still the frequent error messages but most of them can be dissolved by signing off and back

Smart Service Review

The transition from the old dispatch program was ok but not great but I don't feel that was Smart Service's issue as much as it was a planning issue within our company. A detailed migration plan should have been written out and discussed in advance so that everything could be addressed. I suggest Smart Service take that lead as many companies just don't understand the devil in the details until it is too late. 

Love the integration with QuickBooks

Tech support was good but the software is old and outdated

Old backend and buggy

There are certain fields in the moving industry that do not line up with other services. The mapper system seems to be extremely slow and locks up the computer at times when we attempt to use it. Some of the auto populated fields can not be turned off, so our secretaries are having to do double work to get the results we need. We are unable to add items in the field that carry over to smart service that will translate equally into quick books, so again the  secretaries  are having to go back and double work.  At this time this is the program we use, but are in the process of looking at other programs that may be more flexible and less work for the office personal. We have spoken with our sales person and tech support on the issues noted above the I-fleet app that works with smart service the workers are consistantly telling us how slow the app is to respond!

Moving company with smart service

Very easy to learn, and provides all the functions I need running a mid-sized Plumbing Service Company, and is very easy to teach as the staff grows.

Been a long time user and on my second version. Great program for small to mid-size businesses. 

I have used Smart Service for the last 9 years. The customer support is excellent. They are very knowledgeable and are quick to get back to you if they are not available right away. The updates that you receive are good about fixing any program issues that may arise and they are always adding new things to help the program stay current with the times. I have even asked for certain aspects to be included in the past and they worked to make that happen for me. It's a great program and a great company. I highly recommend Smart Service.

Easy and Efficient

I have used Smart Service for 4 years now and it is a terrific software.  It is very user friendly and easily navigated.   We service 3 states - California / Arizona / Nevada - and our technicians have handsets that are in the field.  Their feedback is that they like the software and ease of I-pad use when sending the documentation.  The only downside is that I do not have enough time to navigate and learn and use all of its functionality.   I am not using SmartService to its fullest capacity -- every day I learn a new function that I didn't realize existed.  SmartService can fit all of your scheduling needs as it can be set up and programmed to suit your company's particular needs.

Scheduling with Ease

Smart Service a Great Dispatch option for Small Business

Great Product. Pathetic management and very greedy sales people. Can understand wanting to make money but Honor what you have sold somebody already.

Pathetic 

Its easy to use, that's about it.  It does speak to Quickbooks but it creates a lot of errors which causes us to send our database in frequently.

Smart Service is easy to you but it doesn't do a lot of the reports we would like to do.

Smart service has revolutionized our business. From having your techs schedules at their fingertips to specific reports, Smart Service will make you smile. 

Get Smart! 

Smart Service is a pretty good software product, but its slow when maneuvering through it. It has great information and we utilize a good majority of its uses. It just takes a while to go from screen to screen.

Great Product

Smart Service listens to their customers and updates the software accordingly.  Tech support is easy to work with and are very knowledgeable about their product.  

Smart Service in today's busy world

Excellent. I C would definitely recommend 

Very good. The only problem I had was when I migrated to a new server. This did not go well.

Chief Executive Officer

always great customer service

Great technical support when you have problems or need to set up a new feature.

Excellent software.

Disappointment and frustration EVERY SINGLE DAY

HORIBLE STAY AWAY YOU SHOULD BE CRAZY TO PAY $10K+ for Web1 software in the age of AI

Smart Service screenshot: Scheduling and dispatch jobs with the drag-and-drop scheduler.

Smart Service screenshot: Optimize service routes with the click of a mouse.

Smart Service screenshot: Go mobile with the iFleet app for iOS and Android.

Smart Service screenshot: Track the progress of your field workers throughout the workday.

Smart Service Features

Features Summary

Screenshots

Contenders comparison

Common Smart Service comparisons

Reviewers who mentioned features said: