Page 5 | Smart Service Reviews - Pros & Cons, Ratings & more

ServiceMax

GorillaDesk

PestPac

Smart Service adds scheduling, dispatching, customer management, work orders, billing, and more to QuickBooks, making it the best tool for field service work.

Smart Service

Android

Web-based

Windows

iPad

iPhone

Office Manager

It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they  are very patient.

Office Admin

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

Owner

At the time, we had already signed up for a competitors software package, but I was unhappy with it's difficulty of use and lack of some features.

The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.

Customer Service Rep

Smart service is awesome. Easy to use and good value for the money you pay.

Owner/CEO

So easy to integrate with QB, Google Calendar, Outlook and every other program we use. It is like a breath of fresh air to FINALLY find something so EASY and Flawless to use.

I like the integration with Google Maps. The vendor's support is excellent and quick to address issues.

I have spoken to several other scheduling software companies and they are appalled by this tactic.

Account Manager

It is fairly user friendly. I do like the posting and dispatch screens.

Installation Coordinator/Dispatcher

I appreciate the ability to create different locations under one customer name.

It handles well with Quickbooks. We are switching to a better software after being on this for 5 years.

Office manager

This program makes invoicing a snap, and provides a variety of great reports to review customer data.

The time stamped notes are invaluable and help us to maintain a professional operation.

Administrator

Having a paper trail is very useful. My employer has returned to invoicing duties as he will know if the men forgot something on the invoice and won't have to eat the cost any more.

Operations

We really don't use the Software to its fullest. It We love the part we use.

Scheduling and the ability for the work order to convert to invoice in Quick books.

The first year, it was difficult flipping back and forth between Quickbooks and SmartService, until we built up a history on our customers.

RazorSync

FieldRoutes

Field Service Management

Intuit Field Service Management

They are really great people to work with - that makes the difference for me.

Has been fine, had to find a few go arounds for scheduling.   I do wish we could get quicker response times when needed.

Additional items

Consistent issues

I haven'd had many issues, but customer support has always been very quick to help.

All the of the necessary information is printed out on the daily workorders as needed. Again, this program is very easy to use as well as teach to new employees. 

So easy and extremely useful!

Customer service is absolutely the best, always right there to help!

Awesome product, very efficient scheduling!! 

Learning the type of company MyServiceDepot is - a real customer centric company that takes your concerns to heart and let's you know how much they care about you and the use of their product

Amazingly easy to use

This is a great program, they could fix a few things, but other than that I have been satisfied.

Works Great

Easy and Accurate Dispatching with Smart Service

After years of researching dispatching systems. I finally decided to go with Smart Service and so glad I did. Very easy to use. Love the Tech Support system. They are very knowledgeable and friendly. There is always a learning curve with a new system. But they were always willing to help me with my issues. Once I learned the system, I am so glad I choose Smart Service!  The only thing we have problems with is the 8:30 open time.  Our techs get on the road at  8:00 and when the server is down and the I pads can't sync  for whatever reason. The guys can't  get there jobs on tablet and get their day started. 

I love this system

We use Smart Service for all our scheduling. Everything kicks out on time!

Smart Service has been crucial to our scheduling and dispatching needs

Great program for service industry 
Customer service is always helpful 

Smart service approval

Smart Service is a good program. Not much for hiding things from your invoices. We purchased it and when through the data conversion. It was a pain, As everything new. It is a good software but it is based around their mobile tech software which does not work for us because of the attention to detail we require on our invoices.  Overall it is a good software, that has its quirks, but all in all it is good. 

Good software

I find that Smart Service has many valuable features. I especially like how it connects with QuickBooks. It really seems to get the job done.

It's Great

We have been using Smart Service for the last few years in our HVAC business and it is a game changer. We are able to capture ALL of the information that comes out of the field, track everything that happens and run everything paperless. I would highly recommend Smart Service to anyone with a service business. 

Smart Service is AWESOME!

Good but needs to move forward

Needs a lot of work & updating

Good value for the dollar, somewhat user friendly, but does not always work with QuickBooks, but neither do the other programs, and you need to be a computer programmer to use the other programs. good for scheduling, not to user friendly on the mobile side with items.

Good value for the dollar

We have used Smart Service since the inception of our business in 2006.  We have been pleased with their overall performance and dedication for their customers for all these years.  

We're happy with Smart Service

Customer service is not great, and it's a time-consuming product

overall a good experience. there are many times it takes hours to get a call back for support, this some time takes us totally of line and then we are back to handwritten tickets, adding obviously more work in the office 

experience

We evaluated all the software in the market for document shredding companies and narrowed it down to Smart Service.  It enables us to easily track our customer's jobs, our assets, and our drivers throughout the day.  iFleet revolutionized our business when it came out.  We figure it saves us about 10 hours a week.

Smart Service and iFleet are critical to my business.

Customer support is amazing! Always available and very helpful!! I have never had to wait long to get the help that I needed. I came into the use of this software after it was already in place and not being used properly. The support team helped me get a better understanding of the programs so I could make proper use of it!

Smart Service Reviews - Page 5

269 reviews

They are really great people to work with - that makes the difference for me.

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