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Xenia
One app to manage your facilities and your frontline
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Xenia Reviews
16 reviews
Recommended
Julieta L.
Hospitality, 11-50 employees
Used daily for less than 6 months
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First time user didn’t take me long to learn basics and technical support assistance was very helpful during the first weeks.Great customer service always followed up and making sure everything is working fine.
Work Order very friendly and easy to useCreate Templates or modify Lost and Found Add photos or take photos is a plus !! Makes much easier during rush times to create work orders or log lost & found while you’re on the floors or doing a walk through
1) Other Languages for Users select on their profile2) Common Log both multiple departments made notes during same shift3) Map of Rooms when using Preventive Maintenance and/or Deep Cleaning Rooms and even for Monthly Projects
Tammy C.
Hospitality, 11-50 employees
Used daily for 6-12 months
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Great experience, good customer support with quick turn around times, like we are accustomed to in the hospitality industry! Strong team building new-age software users enjoy engaging with.
I've seen several tools but Xenia has by far the nicest user interface which makes it an easy tool for teams to adopt.
It might be a little feature light, however the team is constantly pushing new innovations and features.
Thank you for the review Tammy. We are happy that you find our app is less bulky and easier to use than other solutions. We look forward to continuing to help your property grow and improve.
Sam C.
Hospitality, 11-50 employees
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I liked the customer service the most, I think they have best in class service. You can tell they genuinely care about their customers experience and will take all feedback and develop their software around that feedback.
The user interface can be a bit overwhelming for someone that is new to this type of software. Having a place to view all archived reports/tasks will make this software more usable for record keeping over a long period of time.
Thank you for your review, Sam! We're glad you had a good experience with our team and hope to see you using Xenia again soon.
James D.
Mechanical or Industrial Engineering, 201-500 employees
Used daily for less than 6 months
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Our business was in limbo with a rival platform that failed to offer us the support we required.Xenia Team was so professional, reassuring & supportive of our needs & requirements.Over a month with Xenia now & the support, not only via email but Teams meetings too, shows their dedication & support to their customers.
Customer relations & service are second to none with one on one live support.Once inspections are built, the app does the hard work for you.Monitor reports & schedules easily & the chat function is a great asset.
Nothing. With the undivided support from [sensitive content hidden] , you can adapt the app to work for you.
Lonnie C.
Construction, 11-50 employees
Used daily for less than 6 months
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Very pleased with the customer service and flexibility of the product
Xenia is extremely easy to use with as much flexibility as you could ever need. You can have all of your safety, operating procedures and company policies in one place for all to see and use.
So far we haven’t had any issues with Xenia
We are happy to have you on board, Lonnie. Thank you for the review!
Lisa S.
Hospitality, 501-1,000 employees
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Our overall experience was really good. The Xenia team was fast and responsive. We felt they listened to our needs and found solutions timely for us. They are very passionate about building a platform that meets the needs of their clients.
I liked the ease of use. It was easy to maneuver through the tasks and inspections.
There were some product features that our team needed on the reporting side and overall dashboard that were not developed yet.
Hi Lisa, thank you very much for the review. It was our team's pleasure working closely with you and your team. We are very grateful for your consideration & feedback - we'll be working together once again soon..
Tiffany P.
Hospitality, 1-10 employees
Used daily for less than 6 months
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Beyond my expectations! [sensitive content hidden] and the rest of the team have been incredibly support and patient as we've learned how to use the system and tailor it to our needs.
Streamling all the different aspects of running a boutique property between my support staff and myself. Xenia has simplified our lives, reduced - close to eliminated all - text messaging, while allowing us to maintain the highest of standards in the services we provide.
I'd love to see a calendar option with special notes. Sometimes there are little things we do in the guest rooms like leaving champagne or fresh flowers - it would be great to add that to the calendar.
Tiffany, reviews like yours are huge motivators for us to continue building a superior product for our customers! Thank you very much for the kind words and feedback! Please don't hesitate to reach out to the team with any additional feedback, we love hearing customer requests!
Tim J.
Hospitality, 201-500 employees
Used daily for 1-2 years
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One of the best IT partners. They are helpful and responsive.
Very easy to launch with our maintenance teams.
Colors, I want to customize and brand our workspaces.
Arshad M.
Hospitality, 51-200 employees
Used daily for less than 6 months
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Xenia provides more functionality for the cost than any other software. It did help us to build a huge database whereby guest complaints/issues, frequencies of issue can be analyzed and completely tracked. Xenia is a great synchronizing tool that has helped us to put different department efforts together on one platform.
It's pretty users-frindly solution where you could easily reconcile efforts of your team for resolving guest related issues in day-to-day hopitality operation.
Xenia still to develop more interfacing software. (Since, it's passably a new product in the market so it's understandable)
Thank you for the kind words Arshad. We look to continue to provide value to your property for years to come!
Leinani Z.
Facilities Services, 201-500 employees
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Xenia is very user friendly and as an admin, I am able to track real time work orders and our maintenance team progress. Communication with our maintenance team has improved since using the program.
Everything is working out great and the only feedback is the description font size on the app.
Mujib R.
Hospitality, 51-200 employees
Used daily for 6-12 months
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Good experience on managing ticketing system for such a big organization
the system GUI it self is easy to maneuver. Its very for guest to create and get update on the issue they mention.
More reporting to be enabled as template for easy management on reporting end.
Thank you for your review Mujib. We are excited to continue working with the Grand Mercure to improve guest success!
Sara B.
Hospitality, 11-50 employees
Used daily for 6-12 months
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I liked the fact that in Xenia we had the ability to add our own customized checklists.
I cannot think of anything that I don't really like about this software.
Thank you for your review Sara! We are thankful that our checklist solution is serving your needs.
Ricky C.
Hospitality, 11-50 employees
Used daily for less than 6 months
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We haven't used Xenia very long but since launch we were able to improve our tracking and task executions of what is most dear... our asset.
The check list function is the most important feature. It allows you to illustrate exactly what you executed and see results in real time.
There is not much that I don't like about this app. All of my concerns were answered and corrected. With much more features to come.
Thank you Ricky! We are happy to have you on platform
Jim W.
Hospitality, 11-50 employees
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Nice team to work with, we ended up with Quore instead.
I like the support we got, and ease of use
The dashboard, PM's Deep Cleaning functions need improvement
Hi Jim, thanks for the review and kind words! We're close to launching the dashboard and will have the other features you were most interested in soon.. it was great to see how close we came with Quore who has been around for 10 years, after just 1 year in the market.. we're excited to see where we'll be next year!
Gui G.
Hospitality, 11-50 employees
Used daily for less than 6 months
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Great from the first call.
Improved may team's productivity and accountability
Not having different languages to choose from
Mikhael Dane M.
Restaurants, 51-200 employees
Used weekly for less than 6 months
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Essential for multi location business needing maintenance for equipment to be autonomous.
So far my company is loving the user friendly interface and customer support from Xenia.
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