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Top Rated Incident Management Software with Zendesk

Last updated: May 2026

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20 software options

HSI Donesafe logo

HSI Donesafe

Cloud-based EHS management tool for workplace safety.

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Report and resolve incidents fast from any device. Capture details in real time, assign follow-up actions, and track trends to prevent future issues and improve workplace safety.

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JIRA Service Management logo

JIRA Service Management

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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Resolver logo

Resolver

Risk platform for enterprise resilience

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Resolver's Incident Management Software is a complete solution for responding to, reporting on, and investigating incidents. Standardized incident capture and powerful reporting allows you to quickly understand what's happening and why. Manage resources, minimize impact and prevent incidents.

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AlertOps logo

AlertOps

Incident & response management tool for IT & DevOps teams

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Prioritize Critical Alerts, Build Advanced Workflows & Streamline Processes ¿ giving you unparalleled flexibility.

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SIGNL4 logo

SIGNL4

Mobile Alerting for Ops and Response Teams

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When critical systems fail or incidents happen, SIGNL4 bridges the ‘last mile’ to your staff, engineers, IT admins and workers ‘in the field’. It adds real-time mobile alerting to your services, systems and processes in no time.

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Teramind logo

Employee Monitoring, UAM, ITM & IRM, DLP, and Compliance.

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Teramind is a unified employee monitoring, insider threat detection, data loss prevention, compliance and governance solution. Track digital interactions, optimize productivity, monitor privileged users, to enforce policies, prevent IP and data leaks and maintain and prove regulatory compliance.

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ilert logo

One platform for alerting, on-call and uptime monitoring.

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ilert is the cross-stack incident response layer where AI investigates and resolves incidents and pages humans only when necessary.

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StatusGator logo

Instant status pages aggregation of all your cloud providers

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StatusGator notifies teams about critical dependencies statuses so that they can keep track of outages and react proactively.

Features:
- Status pages that aggregate data from all your SaaS providers.
- Receive notifications when something goes down to Slack, MS Teams, etc.

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24Cevent logo

On-call incident response when alerts are not enough

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24Cevent is an incident response platform designed for the moment when things break. It ensures critical incidents reach the right on-call person, require acknowledgment, and escalate automatically until action is taken, helping teams reduce downtime during active incidents.

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Rezolve AI logo

Agentic AI platform for enterprise service automation

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Rezolve.ai is an enterprise Agentic AI platform that helps organizations automate service management and employee support. It enables conversational support within Microsoft Teams and Slack, automates workflows, and improves access to enterprise knowledge.

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PagerDuty logo

Incident Management & Operations Performance Software

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PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable intelligence across their operations.

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AlertFind logo

Multi-channel emergency notification and IT alerting system

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AlertFind is a multi-channel, 2-way emergency notification and IT alerting system that helps organizations notify employees immediately and manage incidents ranging from natural disasters to system outages. It includes automatic contact updating, geofencing, multi-language support, and more.

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SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

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SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

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Datadog logo

Cloud-Scale Monitoring Platform For Dev, Sec, and Ops teams.

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Datadog Incident Management enables DevOps teams and SREs to more effectively manage their incident response workflows from start to finish, saving time and frustration when it matters most.

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OpsGenie logo

Modern IT incident management and response solution

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Opsgenie centralizes alerts from your monitoring, ticketing and ITSM tooling then dispatches them based on source, content and time to the folks who are on-call and ready to take action.

Opsgenie provides teams with all the information needed to collaborate and troubleshoot during an incident.

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xMatters logo

Actionable IT alerting platform for enterprises

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xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.

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Splunk On-Call logo

IT & DevOps Incident Management

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Our incident management software aligns log management, monitoring, chat tools, and more, for a centralized view into system health.

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TOPdesk logo

The service management platform that makes service happen

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TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

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StatusHub logo
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IT Incident & Disruption Communication tool

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IT Incident Communication tool | Hosted Status Page

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Rootly logo
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Rootly is a Slack-native incident management platform.

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Rootly is a cloud-based incident management solution that helps businesses in technology, consumer electronics, cosmetics, and other sectors track and manage incidents via alerts, role assignments, audit trails, risk assessments, and more.

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