My accounts payable group had to manually process approx. 60 expense reports each week. This software not only saves them a considerable amount of processing time but it makes the entire approval routing and payment process more efficient.
The software is very user friendly. The general ledger extract, automated notifications and the availability to customize reports is extremely helpful. The security behind the rules and validation process, is ideal in helping my staff approve and make payment process efficient. The amazing DB staff from the our implementation team to our current support staff is the absolute BEST part of the entire process.
It would be great if the supervisors or managers that approve the expense reports, could do that simply by replying to the email notification
Thanks, Traci, for your thoughtful review of DATABASICS!
We love to hear that you're saving time and making your processes more efficient. We're also thrilled to hear that the DATABASICS team has been so helpful throughout the whole process. We're also super thrilled to have you as a customer.
Thank you for the time you took to tell others about us.
-The DB Team
Likelihood to recommend: 10/10
1. Automated time and expense tracking with solid interfaces to/from various other applications. 2. Improved (over the course of many years) end user time and expense interface. 3. Hosted environment with the database custody proviso. 4. Top drawer customer support
I like most: 1. Customer Support through the Databasics support website/portal 2. Application stability - little to no downtime 3. Application functionality 4. Ease of administration 5. End user experience We have a 360+ employee user pool who all use the time sheets with a good portion of that total also using the expense reporting. We have used Databasics since version 4x, through the years upgrading to version 5x and now version 6x in the hosted environment. The application is generally easy to use, in most cases, requiring only a brief initial orientation and from there, minimal end user support for the application. Many employees have taken advantage of the mobile application to enter either time or expenses while traveling and this was a welcome functional addition received with version 6x. Receipt imaging and organization was another welcome addition. We extract and interface expense data (weekly) and time sheet data (semi-monthly) from Databasics to our accounting application. We also import and interface organizational data (employee information, accounting structural data, etc...) into Databasics from both our accounting and HRIS applications. While managing these interfaces requires some training, assistance is always available if needed.
User feedback indicates that the time sheet form could be improved. The one recurring complaint/suggestion sine version 4x is that time sheet lines cannot be drag-n-drop managed for user sorting preferences. As an administrator, I dislike the fact that I no longer have physical custody of the database for other analysis or reporting needs. All ad hoc reporting must be done through the embedded Jasper reporting application. This generally meets the needs but is sometimes inconvenient to use.
We very much appreciate your thorough review of DATABASICS. Hearing about how it benefits you makes our day!
Thank you, also, for your suggestions and feedback concerning reporting and the time sheet.
Please continue to reach out if you have questions or concerns. We're thrilled for the opportunity to help!
Likelihood to recommend: 9/10
Moving from a paper tracking system to an electronic system has saved us money, allowed for better expense approval processes and increased the reimbursement turn around for our users. Using the mobile app and website allows approvals to happen from anywhere as long as an internet connection is available.
The software is easy to manage and setup. It is easy for the users to use. Mostly the Customer Support team is excellent in assisting when you have a problem. Individuals goes out of his way to get you a quick response to any problem or question you may have. It is great to have that kind of support behind you.
There are only a couple of cons I find about the program. When you want to delete a user you have to go to many different areas and delete the person before you actually delete the user profile. It would be nice from the employee record to click delete and the system asks if you want to delete all correlating records. The system is more designed to just make the user inactive versus actually deleting the individual completely. The other area is AD Hoc reporting. I feel the Jaspersoft report creation is not as easy as the rest of the program. You really need separate in-depth training on how to get the full benefits from the AD Hoc reporting portion.
Thank you for your review and your feedback. We also appreciate your suggestion about deleting users and ad hoc reporting. We're also thrilled to learn about the benefits you've experienced in using DATABASICS.
Likelihood to recommend: 9/10
DataBasics works well for us, our employees do both out of pocket and company PCard expenses. We recently upgraded our ERP system and DataBasics' support team was excellent at helping us work out the bugs.
The versatility for us was key, we have very specific requirements and DataBasics was able to accommodate most of them. The support team is great to work with, very responsive and helpful. DataBasics is very open to and supportive of new requests for features and has implemented several of them for us.
Creating new reports can be cumbersome, they're not very intuitive. However the support team is great and has helped me navigate and created what I couldn't. We have a final review process where the number of expense to review can get pretty high, when the numbers are high the system is slow to load them.
Thanks so much for your review. We're happy to hear that the support team has been such an asset to you. They're very proud of their commitment to our customers and we're happy that you're also experiencing the result of that commitment.
We've noted your concern with the load time and we'll continue to strive to make it faster to load.
All our best,
The DATABASICS Team
Likelihood to recommend: 8/10
Staff are responsible for inputting their own reports and the automation of the approval process.
The product is easy to use and administer and the functionality has come a long way since we started using DATABASICS. They are constantly improving their software and their procedure documentation. They are always willing to help us deal with situations or new configuration requests, coming up with solutions or adding them as a future enhancements. I love working with their employees, they are always willing to listing and meet with me to discuss items. DATABASICS started to provide webinars so that you can learn new things about the software as well as using them as a refresher.
My least favorite thing about the software is the reporting, within DATABASICS admin and Jasper. Jasper reporting is something that I don't use all the time so I have to familiarize myself with it when I do go in and use it. However they have had some webinars on Jasper reporting which has been helpful as well as documenting what's included in the domains. Within the admin console there are some admin audit data that is hard to understand but they are working on improving these.
Thank you Renee for your honest review of DATABASICS. We appreciate the opportunity to hear your thoughts on the Expense product and we love having the chance to support you and your team with answers to questions and solutions to problems. Hearing about how the Support team has helped you in the past has made our day!
Likelihood to recommend: 10/10
Contact DATABASICS for complete pricing information. Subscriptions are available on a per-user per month basis with a volume discount available for larger numbers of submissions per month.