All categories

Learn why GetApp is free

Kaseya BMS Reviews

Reviews summary

Pros

Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.

Kelly W.

Read the full review
I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.

Daniel dB B.

Read the full review
BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

Anonymous Reviewer

Read the full review

Cons

Billing is a terrible, horrible, no good feature. You have to approve billing items, then create invoices, then go into each invoice and choose an invoice "template", then send them out to clients.

Anonymous Reviewer

Read the full review
The ticketing system works well, there are some negative point to it as to automatically updating customers, you have to remember to apply templates to tickets in order for them to be updated.

Bianca G.

Read the full review
Lack of some essential functionality that many bigger MSPs may need.

Fred B.

Read the full review

Overall rating

4.1

(20)

5

4

3

2

1

5

12

2

1

0

85%
positive reviews
100%
would recommend this app

Filter reviews by


Overall rating


Company size


Industry


Time used


20 reviews

recommended

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

A great client tool software

Reviewed 2 years ago
Pros

Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system

Cons

Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Org Management

Reviewed a year ago

Overall business management has improved customer service with automated workflows. Better employee time management and tracking.

Pros

I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

Cons

I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

Reviewed 3 years ago

We saved some money over our previous CRM.

Pros

In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

Cons

We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great Integrations

Reviewed 7 months ago

We continue to invest in Kaseya's stack and BMS was a pivotal piece in this. The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.

Pros

The software is part of an overall suite that integrate very well together. Between it, VSA and IT Glue you get down to s single pane of glass concept. Having information available from all three inside BMS is powerful and saves time. They have been developing more features and integrations on a fast cadence and we look forward to some of the new ones they roll out.

Cons

Converting from Autotask to BMS was a little bit of a challenge. We have a lot of integrations and it made the project management of our implementation difficult. We worked with the Kaseya team and got through it but the time to do so was about 2-3 times a normal roll out. Block hour contracts are really bad in BMS versus Autotask. Hopefully they will improve in the not to distant future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend6/10

Share this review:

Kaseya BMS- Starter PSA

Reviewed 2 years ago

Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.

Pros

It is quite simple in comparison to some major players such as Autotask and Connectwise.

Cons

It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules. I do like the fact that these are organic features and not added on haphazardly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Positive learning curve

Reviewed 4 years ago

We use it for managing our customers, so it is easy to gain remote access, set customer in the system and manage our internal users

Pros

We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

Cons

some configuration can be cumbersome, the navigation tabs are not always easy to navigate or figure out what is meant to be where within the page.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Incorporating Kaseya BMS for our business has increased the managebility of our clients.

Reviewed 3 years ago

The primary benefits of Kseya BMS is the ability to organize our clients, track changes in the ticketing system as well as simplify our billing through one tool.

Pros

What one of the best parts of Kaseya BMS is that is ti web based. No specific, Operating System or browser needed. This allows our technical team to work in this system anywhere anytime.

Cons

The most significant drawback seems to be the reporting and granular configuration of options. It is difficult to find a 'multi-tenant RMM tool withj this much power and every feature.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend8/10

Share this review:

Kaseya BMS - ticketing with all of the meat and potatoes features

Reviewed a year ago

For the cost, this is a great software. It does what it needs to do, ticketing. Projects can use a bit of work but they still do the job.

Pros

Easy to use and find information. Easy to search, sort, and filter tickets. Client information can be organized easily. Integrates well with RMM tools and accounting software.

Cons

A bit lacking in features and can be slow at times. Little wish list items where a feature would be available in a specific screen, and other things like that.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best ticketing system I've used. Have used Connectwise and TigerPaw and Kaseya service desk.

Reviewed 4 years ago

Much easier to keep track of tickets efficently.

Pros

Ease of use, speed of new feature request implementation, clean/modern interface, mobile interface.

Cons

Needs the ability to multiple project managers for a single project. Would be nice to have calendar view for time entry.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Not the pretiest, but perfect for MSPs like me

Reviewed 3 years ago

a way to track tickets from inception to resolution, way to track billable time for clients, way to track projects, way to track crm info

Pros

I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.

Cons

It takes a few more clicks to get around inside the software, also I don't like that there isn't a mobile app. Sure the site loads on mobile, but its clunky.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Excellent management tool for service desks.

Reviewed 3 years ago

Worth the investment for a medium sized service desk of 200 users.

Pros

Easily integrated into existing networking environments. We implemented this as an on-premise solution and it worked very well to service and support our service desk in their daily support needs.

Cons

The tool fell down a little in agent management and would sometimes require more administration then the team could dedicate to it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

You get what you pay for, but a fraction of other PSAs

Reviewed 2 years ago
Pros

One feature that stands out above other PSAs is the rich text abilities of the ticketing system. I can send ticket updates with bold, italic, numbered or bullet lists, and several other options. It's a refreshing inclusion.

Cons

Billing is a terrible, horrible, no good feature. You have to approve billing items, then create invoices, then go into each invoice and choose an invoice "template", then send them out to clients. There's too many silly steps.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Kaseya as admin application

Reviewed 2 years ago
Pros

I love the idea that we have a control on all pc in our company that installed the agent. Also the installation is not visible to users.

Cons

We have users that experiencing an issue in speed and upon investigation, the culprit on this is Kaseya BMS.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

So far, great product!

Reviewed 3 years ago

We haven't even used all features and are looking to move completely over into the accounting and ticketing system very soon.

Pros

Ease of use Quick customer support Friendly, knowledgeable staff is usually on hand to help as soon as we need it

Cons

Doesn't link with current software we have for tracking Perhaps not a con of the software, but we currently have proprietary programs that we are trying to integrate

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Easy to use. Straight forward

Reviewed 4 years ago

Makes my job easier

Pros

Ticket creation and time tracking makes doing my job much easier. Ability to assign multiple engineers is nice too

Cons

Lots of menus. Automation could be better. Creating a daily master ticket immediately produces 365 emails. Would be nice to create a master ticket without that.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Good managemante program

Reviewed 3 years ago

This is a good program, there are modules for everything, so you could run or company on this software only. It does not integrate with every accounting software but i do believe it work with Quickbooks.

Pros

easy to use, web based, easy deployment with support, some accounting software integration are available, not expensive.

Cons

creating custom reports and workflows can be confusing. The ticketing system works well, there are some negative point to it as to automatically updating customers, you have to remember to apply templates to tickets in order for them to be updated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Slight learning curve. Very intuitive. Easy management

Reviewed 4 years ago
Pros

It seems very intuitive. Management of modules is very easy, and its easy on the eyes. I like how the pages flow when navigating, and a bunch of different windows dont open all over the place.

Cons

It almost seems like its in a Beta stage. Admins cant delete charges or entries on tickets, You cant do batch invoicing, When you complete a ticket it doesnt get archived, but stays in whatever queue it originated (cluttering up the queue), etc. All are pretty common things in other CRMs

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Kaseya BMS is like a diet PSA tool

Reviewed 3 years ago
Pros

Very nice interface and workflow options. The functionality that is there is pretty good and they're adding to it all the time.

Cons

Lack of some essential functionality that many bigger MSPs may need. Support isn't that great since the product is so new for Kaseya.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Still waiting for the page to load. Looks dated but is very functional.

Reviewed 3 years ago

I really like the ability to reset the local admin password for local PC's with this software running.

Pros

Price point for what you get seems reasonable. Allowed us to actively monitor all systems setup in our environment.

Cons

I found the product to be a bit slow and dated looking but it does functionally work. Found most of the features contained are better provided with many market alternatives.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

The Experience has been an amazing transformation of our Help desk

Reviewed 4 years ago
Pros

The ease of use and the adaptivity of the design make the learning curve almost not existent. My Team is up and running with all features in a matter of days

Cons

No cons were added to this review

Select your country

10+ YEARS RECOMMENDING SOFTWARE

Ā© 2010-2021 GetApp. All Rights Reserved.
GetAppĀ® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.