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LogicMonitor Pricing, Features, Reviews and Alternatives

LogicMonitor product overview

What is LogicMonitor?

Monitoring is an essential tool that can unlock new pathways to growth. At LogicMonitor®, we expand what’s possible for enterprises and MSPs through infrastructure monitoring and observability built for the modern age. LogicMonitor seamlessly monitors everything from networks to applications to the cloud, empowering companies to focus less on problem-solving and more on innovation. Our cloud-based platform helps ITOps, developers and business leaders see more, know more, and do more.

Key benefits of using LogicMonitor

• LogicMonitor’s SaaS-based platform ensures scalability and ease-of-deployment across increasingly complex and geographically distributed infrastructures without additional hardware.
• Flexible architecture works with on-premise, hybrid, and cloud environments, meaning deployment models can be driven by business goals and not IT limitations.
• Automated monitoring templates give you the metrics you need with minimal configuration, freeing up team members for more strategic activities.
• LogicMonitor’s comprehensive platform with built-in alerting, reporting, and dashboards consolidates the need for multiple tools, allowing teams to do more with fewer resources.
• Monitor your entire infrastructure, including servers, storage and virtualization, networking, and cloud resources, to ensure application performance and availability.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
Phone Support
24/7 (Live rep)

Training options

Videos
Live Online
Documentation
Webinars

LogicMonitor pricing information

Value for money

4.5

/5

70

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

LogicMonitor features

Functionality

4.5

/5

70
Total Features70 14 categories

Most valued features by users

API
Reporting/Analytics
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Monitoring
Search/Filter
Dashboard

Functionality contenders

LogicMonitor users reviews

Overall rating

4.7

/5

70

Positive reviews

94%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.96/10
Rating distribution

5

4

3

2

1

55

11

4

0

0

Pros
Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have.

Ian L.

The community forums are great and Logic Monitor actually listens to the customers and very often implements recommended improvements. Great product, Great company.

GD

Gary D.

The layout is brilliant and the ability to customize widgets/dashboards to how you want them for yourself and each customer is easy to use.

AR

Anonymous Reviewer

Cons
We no longer spend time installing a bloated monitoring application on a server (physical or otherwise) or fighting to upgrade any part of the application's components.

MD

Mike D.

I don't like the lack of logs, I know LM has a log filing system but it's not enabled by default and it is very hard to find.

JV

Joshua V.

Ironically, there are very little information that it provides where it is actually needed. So the reporting features are limited.

SP

Sachin P.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

LogicMonitor is a great choice!

Reviewed 6 years ago

When we approached our monitoring project, we evaluated a number of different solutions. We'd been using Solarwinds for several years and we simply felt that it wasn't the right product for us. That isn't to say that Solarwinds isn't a good product! We used it significantly over the years but we needed something that fit us as an overwhelmed and understaffed IT Team better. We are a small company...

Pros

Many of them mentioned above.

Cons

Not many, but the response time for requesting new device/vendor recognition could improve.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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When Cloud Monitoring Makes Sense

Reviewed 5 years ago

At this time I am on v.71 with Collectors at version 20. I began using LogicMonitor around 2 years ago. It was one of the best "outsourcing" decisions we have made. Now have nearly 550 nodes in our environment and a countless number of stock and custom datasources we are alerting on utilizing a range of collection types including SNMP, WMI, Groovy, and Powershell. We previously used OpManager...

Pros

Their drive to improve the product! It's hands down the nicest evolution of a product over a short span I have seen. Their product is continually getting enhanced, new datasources are being added to the library, new features into their mobile app and new content in their training sessions. I spoke to many of their pro's in the review, but their continuous improvement cycle is truly impressive. I also want to give a special shout-out to the help-desk for helping me out of many datasource woes.

Cons

It may not be a major part of their value proposition to new customers, but datasource creation was part of the pitch for us old timers. In the beginning I loved how quickly their folks could crank out an oddball datasource for me. Now don't get me wrong, their help-desk definitely hits the mark for fixing some of my minor mistakes in datasource creation, but when I need something deep I got to wait months. In case LM is looking at this, I'm specifically awaiting a google analytic integration which I saw advertised on your site but didn't exist (to your credit, thanks for taking it down after we found that out.)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SPS Commerce User Review

Reviewed 7 years ago

Hello, I will try to bullet out a list of pros and cons below. My overall impression of Logic Monitor is a positive one. I have been happy with the scale at which we are able to adopt the systems. In itself Logic Monitor is a great service but I'd like to see more invested to integrate with other popular monitoring services like PagerDuty, etc. A few minor inefficiencies in the UI, but nothing major...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fantastic Monitoring Tool

Reviewed 3 years ago

We've been a customer for over a year and have had nothing but a positive experience. We run lean and needed something that wouldn't require a lot of our time and energy to keep running. It also made sense to get something that was cloud based so that if we have our own infrastructure problems it won't necessarily knock out the monitoring that's alerting us on those issues. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have.

Pros

It's relatively easy to use while at the same time offering tons of features that you can use to optimize and proactively solve problems. There's a low barrier to entry to start gaining actionable insights into your environment and minimal tweaking is needed. The alerting customization is excellent and it's easy to make sure the correct person or team has access to the alerts they need with easy escalation to a text or phone call if a critical alert isn't acknowledged.

Cons

It monitors all sorts of metrics for different services, but sometimes it's difficult to determine what a metric is actually telling us. The mobile app is just ok. It is good for quickly acknowledging alerts, but not much else. We have different teams that only need access to certain devices, but the app shows everything. Push notifications would be nice too!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent solution to monitor the performance of applications.

Reviewed 2 years ago

A software that is undoubtedly efficient to carry out the monitoring of applications and can also monitor not only the physical infrastructure but also the virtual one, in this way you are aware of any inconvenience or malfunction to be able to solve it in the shortest time possible or prevent them in a way that leads to much larger problems.

Pros

A software with a very simple and intuitive interface so it is easy to use, is ideal to carry out the monitoring of the performance of the activity of each business application, has metrics that allow it to be very simple to follow up on this process, In addition to its support team is really efficient because if you have any questions with the functions provided by this software you can go to them and very friendly and colloquial lend their help so that you have the correct operation, something else What is worth mentioning and what is really an advantage is that if you notice any problem or malfunction issues alerts that allow you to solve the problem quickly to avoid further damage or loss of time.

Cons

For users without knowledge in the field can be complicated the use of such software, in addition to still has features to improve as provide much more detailed reports to have better knowledge of a problem.

LogicMonitor FAQs and common questions

LogicMonitor has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


LogicMonitor has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


LogicMonitor supports the following languages:
English


LogicMonitor supports the following devices:
Android, iPhone, iPad


Yes, LogicMonitor has an API available for use.


LogicMonitor integrates with the following applications:
Slack, PagerDuty, ConnectWise Manage, ServiceNow, Twilio, Autotask


LogicMonitor offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep)

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