LogicMonitor Pricing, Features, Reviews & Comparison of Alternatives

LogicMonitor Reviews

LogicMonitor

Automated SaaS-based monitoring for your IT infrastructure

4.8/5 (25 reviews)
1,574

LogicMonitor leverages built-in intelligence to automate the setup and maintenance of IT monitoring. Our SaaS-based platform deploys rapidly and evolves with organizations over time to handle the adoption of new technologies. Our library of 1000+ LogicModules, preconfigured monitoring templates, know which metrics matter and what to alert on.

The platform is scalable, capable of providing granular performance data for environments with 25-25,000 devices, whether infrastructure is on-premise or spread across private and public clouds or multiple customer locations. LogicMonitor delivers a unified monitoring solution, combining in-depth performance metrics, rich dashboards, preconfigured alerts, and custom reports.

These features combine to generate actionable insights that help guide business strategy and deliver outcomes. On top of that, LogicMonitor’s support team is unmatched in their technical expertise and willingness to tailor solutions to individual organizations. We are the only monitoring platform positioned to outpace the rate of technological change facing the modern business.
www.logicmonitor.com

LogicMonitor Overview

Pricing

Pricing model: Subscription
Free Trial: Available (No Credit Card required)
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
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LogicMonitor screenshotLogicMonitor screenshot: LogicMonitor NOC DashboardLogicMonitor screenshot: LogicMonitor AWS GraphLogicMonitor screenshotLogicMonitor screenshotLogicMonitor screenshotLogicMonitor screenshotLogicMonitor screenshot: LogicMonitor Architecture

LogicMonitor Reviews (25)

Latest reviews

 Amazing!

Custom monitoring is amazing! You can monitor Veeam backup jobs if you want!

Read the full review
Reviewed 12th of June by Matthew Kerfoot

 

 Value for money

Software is amazing, very easy to use, you can do cloud monitoring and I love it, I suggest you to go with it

Read the full review
Reviewed 13th of April by Yatish Varshney

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LogicMonitor Pricing

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Call 888-415-6442 or email sales@logicmonitor.com for pricing quote

View Pricing Plans

Key Features of LogicMonitor

  • Performance Monitoring of Anything on Your Stack
  • Unlimited Free Email & SMS Alerts
  • Alert Routing & Escalation
  • Historical Trending Data Stored for 1 Year
  • Syslog, Event and Batch Job Monitoring
  • Easy, Fast Implementation In Under 15 Minutes
  • Powerful dashboards display key metrics – all on one screen
  • Remote Sessions
  • Bank-Grade Security
  • Offsite, Automatic Data Backup & Disaster Recovery
  • Unlimited Users & Collectors
  • Support Via Phone, Email & Chat And Company-Wide Training
  • No-Cost Maintenance & Ongoing Updates

LogicMonitor Screenshots (8)

LogicMonitor screenshotLogicMonitor screenshot: LogicMonitor NOC DashboardLogicMonitor screenshot: LogicMonitor AWS GraphLogicMonitor screenshotLogicMonitor screenshotLogicMonitor screenshotLogicMonitor screenshotLogicMonitor screenshot: LogicMonitor Architecture

Specifications

Intended Users
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, Linux, Windows, Web-based
Supported Countries
Australia, Canada, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to LogicMonitor

Benefits

• LogicMonitor’s SaaS-based platform ensures scalability and ease-of-deployment across increasingly complex and geographically distributed infrastructures without additional hardware.
• Flexible architecture works with on-premise, hybrid, and cloud environments, meaning deployment models can be driven by business goals and not IT limitations.
• Automated monitoring templates give you the metrics you need with minimal configuration, freeing up team members for more strategic activities.
• LogicMonitor’s comprehensive platform with built-in alerting, reporting, and dashboards consolidates the need for multiple tools, allowing teams to do more with fewer resources.
• Monitor your entire infrastructure, including servers, storage and virtualization, networking, and cloud resources, to ensure application performance and availability.

Who is LogicMonitor For?



LogicMonitor is for companies that are trying to scale their IT efficiency through automation, as well as those that need to monitor Cloud, co-located and on-premise infrastructure to increase uptime and end-user satisfaction.

The solution monitors issues for web-based companies, MSPs, cloud providers and in-house IT departments. Some of LogicMonitor’s customers include Citrix, JetBlue, National Geographic, and TekLinks.

Read the full GetApp Analysis

Videos

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
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Matthew Kerfoot

Amazing!

12/06/2017

Custom monitoring is amazing! You can monitor Veeam backup jobs if you want!

Pros

LogicMonitor's capabilities alone make this the best monitoring software available. The fact that an average person can build a custom datasource to monitor some 3rd party software application is absolutely amazing!

Cons

The fact that it lacks a Dark or Black theme. But I believe that is on their roadmap so...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Yatish Varshney

Value for money

13/04/2017

Software is amazing, very easy to use, you can do cloud monitoring and I love it, I suggest you to go with it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Brandon Wascom

LogicMonitor

11/01/2017

The product is great and support is great. It really is the whole package. Issues with monitoring and the constant upkeep of monitoring was made easy when we switched over to Logicmonitor.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Brandon Wascom

Great product and support

20/12/2016

Been using LM for about 4 years now and the product is great. Alerting can be customized to your liking. Text, calls, emails, tickets for any and all issues can be customized.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Matthew Kerfoot

LogicMonitor Rules!

16/12/2016

The first thing I do when I log into my computer is open LogicMonitor. LogicMonitor helps to make my job easier.

Pros

Reports and the automation that can be built into it.

Cons

The new UI.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering LogicMonitor

It makes IT monitoring easy and fun!

Source: Capterra
Helpful?   Yes   No
Read more
Craig Trochinski

Monitoring Made easy

09/12/2016

I work for an MSP Logic Monitor has greatly simplified our monitoring issues, with the ability to place a collector anywhere and that doesn't require a VPN tunnel back to our office it has reduced our firewall maintenance cost greatly. The built it SNMP mib library has saved us countless hours trying import MIBs and trying to decide what to alert on. There are a few features that I would like to see implemented in a logic monitor, the ability to tie devices together so that if an ISP goes down we get one alert not 20 separate alerts for each device at that location. I would also like to see the creation of data sources be simplified, recently I attempted to create a data point that reported on a string and found it extremely difficult to have it report on more than one variable.

Pros

How easy it is to set up, the ability to deploy a collector in minutes and have an entire site monitored in a few hours.

Cons

customization is very difficult and reporting could be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering LogicMonitor

I would like to see alerting become more aware, the ability to create an alerting tree and linking devices together would make my job much easier.

Source: Capterra
Helpful?   Yes   No
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Matthew Kerfoot

LogicMonitor makes my life easy

08/12/2016

LogicMonitor is everything we could ever need. It is insane the amount of applications that we ditched when switching over to LogicMonitor simply because of the mass amounts of information it can pull and alert on.

Pros

easy threshold management

Cons

the new GUI

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering LogicMonitor

SNMP, WMI and DCOM are your friend.

Source: Capterra
Helpful?   Yes   No
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Austin Nugent

Great Monitoring, easy interface

08/12/2016

LogicMonitor has an easy to use and understand interface, and does a solid job of monitoring infrastructure. VERY responsive customer support.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
James Fairchild

LogicMonitor Review

08/12/2016

LogicMonitor is a great monitoring tool - both SNMP and API capability. The Report feature is getting better and we are enjoying this solution.

Pros

Ease of use

Cons

Reporting features are limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott Harkless

Great cloud monitoring tool

08/12/2016

We moved from Zenoss over to a cloud-based Logic Monitor and could not be happier with our choice. We have had some issues but the support from LM has been great and have worked with use through all of them. We also replaced Pingdom with moving over to Logic Monitor to monitor our websites.

Pros

Cloud based solution that uses internal collectors so you can have several so if one goes down the others will pick up that collector should be monitoring

Cons

Have not found any yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering LogicMonitor

If you are on the fence with switching contact them they will give you a trial so you can test it out to make sure it will work for you. I know we did this and they helped us through the trial every step of the way.

Source: Capterra
Helpful?   Yes   No
Read more

GetApp Analysis

LogicMonitor is a cloud-based monitoring solution that enables companies to easily and cost-effectively monitor the performance health of their entire IT infrastructure (e.g. public, private and hybrid cloud or on-site stacks), allowing them to perform mitigating actions before issues turn into full-blown operational catastrophes.

LogicMonitor is for IT professionals specializing in the Network Management, Data Center Networking, Virtualization, Storage, MSP (Managed Service Provider) and CSP (Cloud Services Provider) spaces.

LogicMonitor’s Monitoring Platform components include: * ActiveDiscovery(TM) automated detection, configuration and management of monitoring of hundreds of devices, applications and databases, based on built-in best practices which can save hundreds of engineering hours * ActiveIntelligence(TM) with preconfigured and fully customizable alerts, reporting and dashboards * Engineer-grade live support via phone, email or chat

What is LogicMonitor?

From fixing network performance issues to looking through logs for relevant security threats, IT professionals have a plate full of job functions to carry out every single day. And if your network is comprised of devices reaching up to the thousands, a 24/7 monitoring solution is a must-have in your IT toolbox.

To get started with LogicMonitor, you will need to install a lightweight data collector (a small Java app) on one Windows or Linux host inside your firewall, specify the devices you want monitored by entering the hostname or IP address, and ActiveDiscovery takes care of the rest. Using templates that work right out of the box, you are then given instant access to monitoring data via a single portal – no matter where you are, using any browser.

Main Features

24/7 Alerting on Multiple Platforms

Whenever an issue is detected, alerts are sent via email, phone call (text to speech), text message, webhooks or via the web. Alerts can also be routed to different groups based on established escalation rules for device type, severity of issue and time of day.

LogicMonitor follows an alert severity hierarchy that determines whether or not an issue is worth waking users up at 2 a.m., like when a disk is already 95% full. Otherwise, warning emails should suffice. Alert thresholds are pre-configured based on industry best practices, but they can also be adjusted to suit your individual tastes and needs.

Agentless Monitoring

Traditional agent-based monitoring solutions require agent installation for each device being monitored in a network. This means that every time the monitoring solution is updated, each agent should be updated as well. Imagine that for a network of devices totaling, say, 10,000.

That’s not even mentioning the sometimes overly complex bureaucratic procedures to be hurdled for environments such as the government or very large corporations where each software installation must undergo an approval process. LogicMonitor requires a single data collector on one Windows or Linux host within your firewall.

ActiveDiscovery

ActiveDiscovery is a LogicMonitor functionality that automatically monitors newly added devices, allowing you peace of mind in the knowledge that they will be monitored right away, eliminating manual configuration and the possibility of human error.

Once a device is identified, it is monitored for interfaces, physical disks, volumes, temperature sensors, virtual IPs, VPN links, applications and more.

Data Security

LogicMonitor may be a hosted service, but no firewall modification is needed for your entire infrastructure to be monitored.

Instead, a single and lightweight data collector is installed on a host within your firewall, and the connection between the collector and LogicMonitor is encrypted and outgoing only, via port 443. All data you choose to send to LogicMonitor, such as IP addresses, are stored encrypted in LogicMonitor databases.

Data Storage

One important ingredient of effective trend estimation and efficient IT budget forecasting is relevant long-term data.

LogicMonitor stores data for up to one year, allowing you to see historical trends, detect usage patterns and estimate requirements for future growth.

Integrations

LogicMonitor integrates with technologies like ServiceNow, NetApp, PagerDuty, ConnectWise, OneLogin, Puppet Labs, Atlassian HipChat, Rightscale, Twilio and more. Check out the full listing of business apps that integrate with LogicMonitor.

LogicMonitor’s native API client can also be used to integrate with your company’s web and mobile applications, even desktop system management tools. Aside from automatically adding and removing hosts to be monitored as your infrastructure scales up or down, it can be used to download historical graphs and data without needing to access the web interface.

Pricing

LogicMonitor follows a monthly subscription plan. Visit the website for more pricing information.

Bottom Line

  • Network monitoring tool that keeps a close eye on the overall performance health of your entire IT infrastructure
  • Uses a single collector, as opposed to traditional agent-based monitoring systems where agents are required on every device being monitored
  • The data collector makes outgoing-only encrypted connections to the LogicMonitor servers on port 443
  • Depending on the severity of the issue, alerts are sent 24/7 via your platform of choice: email, SMS, phone call, webhooks, or the web
  • Support and training system that requires no additional costs no matter how many times you call in for help

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