Avail Features

Avail

Real estate property management for landlords

4.54/5 (155 reviews)

Competitor Feature Comparison

ACH Payment Processing
Accounting
Activity Dashboard
Activity Tracking
Advertising Management
Alerts/Notifications
Application Management
Background Screening
Billing & Invoicing
Check Processing
Client Management
Client Portal
Commenting/Notes
Commercial Property Management
Contact Database
Contact Management
Contract Drafting
Contract/License Management
Credit Card Processing
Credit Check
Customer Database
Customer History
Customizable Templates
Data Import/Export
Digital Signature
Document Management
Document Storage
Document Templates
Electronic Payments
Electronic Signature
Email Management
Expense Tracking
Financial Management
Financial Reporting
Issue Management
Issue Tracking
Late Fee Calculation
Lead Management
Lease Management
Lease Tracking
Maintenance Management
Maintenance Scheduling
Online Payments
Owner Portal
Payment Processing
Portfolio Management
Property Database
Real Time Notifications
Real Time Reporting
Recurring/Subscription Billing
Reminders
Rent Tracking
Repair Tracking
Reporting & Statistics
Residential Properties
SSL Security
Self Service Portal
Status Tracking
Task Management
Tax Management
Template Management
Tenant Portal
Tenant Tracking
Third Party Integrations
Transaction History
Transaction Monitoring
Vacancy Management
Website Management
Work Order Management
Learn moreCompare App
ACH Payment Processing
Accounting
Activity Dashboard
Activity Tracking
Advertising Management
Alerts/Notifications
Application Management
Background Screening
Billing & Invoicing
Check Processing
Client Management
Client Portal
Commenting/Notes
Commercial Property Management
Contact Database
Contact Management
Contract Drafting
Contract/License Management
Credit Card Processing
Credit Check
Customer Database
Customer History
Customizable Templates
Data Import/Export
Digital Signature
Document Management
Document Storage
Document Templates
Electronic Payments
Electronic Signature
Email Management
Expense Tracking
Financial Management
Financial Reporting
Issue Management
Issue Tracking
Late Fee Calculation
Lead Management
Lease Management
Lease Tracking
Maintenance Management
Maintenance Scheduling
Online Payments
Owner Portal
Payment Processing
Portfolio Management
Property Database
Real Time Notifications
Real Time Reporting
Recurring/Subscription Billing
Reminders
Rent Tracking
Repair Tracking
Reporting & Statistics
Residential Properties
SSL Security
Self Service Portal
Status Tracking
Task Management
Tax Management
Template Management
Tenant Portal
Tenant Tracking
Third Party Integrations
Transaction History
Transaction Monitoring
Vacancy Management
Website Management
Work Order Management
Visit WebsiteCompare App
ACH Payment Processing
Accounting
Activity Dashboard
Activity Tracking
Advertising Management
Alerts/Notifications
Application Management
Background Screening
Billing & Invoicing
Check Processing
Client Management
Client Portal
Commenting/Notes
Commercial Property Management
Contact Database
Contact Management
Contract Drafting
Contract/License Management
Credit Card Processing
Credit Check
Customer Database
Customer History
Customizable Templates
Data Import/Export
Digital Signature
Document Management
Document Storage
Document Templates
Electronic Payments
Electronic Signature
Email Management
Expense Tracking
Financial Management
Financial Reporting
Issue Management
Issue Tracking
Late Fee Calculation
Lead Management
Lease Management
Lease Tracking
Maintenance Management
Maintenance Scheduling
Online Payments
Owner Portal
Payment Processing
Portfolio Management
Property Database
Real Time Notifications
Real Time Reporting
Recurring/Subscription Billing
Reminders
Rent Tracking
Repair Tracking
Reporting & Statistics
Residential Properties
SSL Security
Self Service Portal
Status Tracking
Task Management
Tax Management
Template Management
Tenant Portal
Tenant Tracking
Third Party Integrations
Transaction History
Transaction Monitoring
Vacancy Management
Website Management
Work Order Management
Visit WebsiteCompare App

Avail Feature Reviews

25 reviewers had the following to say about Avail's features:

Case A.

Landlord property management

2021-07-09

The most easy property management software I needed and used

Pros

The payment tracking and log and contract renewal and tenant check

Cons

The statistics steady and cell updating

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Benjamin C.

Great for new landlords

2019-11-05

On the times I've had to reach out to Avail they've responded in a reasonable time, and resolved the issues quickly. They were mostly user-error.

Pros

Rent analysis Build listing & syndicate to other sites (plus materials to help guide you through building an effective listing) Tenant screening Lease/Contract signing, along with localized templates, and options to customize.

Cons

No complaints about any current features, but one place where it could improve is reporting. For example, year end reporting of income & expenses from the property, to assist at tax time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi Benjamin! Thank you for writing such a detailed review. For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should.

In terms of improving the reporting, this particular point of feedback is something that we've gotten from quite a few users. That being said we are certainly taking this as a key point of consideration moving into the new year (it is most certainly on our radar as far as being a part of our product roadmap).

Again, I can't thank you enough for your glowing recommendation and would love to learn more. My email is robert@avail.co -- feel free to email me with any further feedback you might have. On behalf of my team, thank you so so much for choosing Avail!

Robert B.,
Community Manager
@ Avail.co

Read more
Anonymous
A verified reviewer

Easy to use software for new landlords

2018-07-28

Easy collections management, automatic payments and lease renewals.

Pros

Cash flow is important as a Landlord, and Rentalutions will send tenants reminders about payments if not made before a certain date.

Cons

I wish there was a way to trim down the functionality. The new UI is slick, but I really only use about 25% of this product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi! Robert here; I'm one of Avail's Community Managers. Thank you so much for the thoughtful feedback included within your review. Believe me when I say that this is something we definitely take to heart as we try to improve our product and provide an experience that users will grow to love for years to come.

As for the UI feeling a bit crowded, I do sincerely apologize for that. We're currently working on a few product automations and updates so to make the on-boarding process even more intuitive.

Reviews like yours are central to exploring how we can make things better. If you have any questions or need help within your account, let me know. My email is robert@avail.co, and I'm here as a resource for you.


Kindly,
Robert Bates
Community Manager
@ avail.co

Read more
William D.

Review

2019-05-07

So far it’s something that makes my life easier and makes the tenat more reliable due to documentation of all activity.

Pros

It’s almost everything that a management company would do or offer.

Cons

Payment process is not what i had expected and upgraded my package just to receive fund faster.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi William,

Robert here? I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you so much for being a valued Avail user (and thank you for the honest review).

As you may know, we are making a lot of changes to the platform (all exciting updates that members have asked for); we've even added a new payment tool feature that has an anticipated release to all platform users on July 1st, 2019. I do sincerely apologize for the delay with our FastPay feature. We want to be sure that it is working exactly as anticipated before releasing to our entire user-base. I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled!

Thank you so much for the honest review and keep in mind that we're here as a resource for you.

Kindly,
Robert B.
Community Manager
@ Avail.co

Read more
Christian B.

Great for properties, not so much on the back end

2019-12-06

Avail has great reporting and intuitive features (reminders, ease of use, tenant experience) it really worked well for the partner in my business that does sales and marketing.

Pros

The ease of use and alerting features.

Cons

While the software excels on the front end (tenants, payments, dashboards) the financial aspects are very limiting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi Christian,

Robert here I'm a Community Manager with Avail. On behalf of the team, I just wanted to say thank you so much for the thoughtful feedback! We really do appreciate hearing from valued product users like yourself.

Furthermore, I did want to also sincerely apologize for any issues that you might be running into in terms of the platform not being as fluid as you'd have hoped from a reporting perspective. We always strive to provide users with the as excellent of an experience as possible, and it sounds like this was not the case in your instance. We're making a lot of exciting changes, but in order to keep us humble and make sure we're moving the product in the right direction, I'd love to learn a little bit more about what you think we could improve.

My email is robert@avail.co. Please feel free to email me at your earliest convenience. All feedback is greatly appreciated and goes a long way! Thank you so much again.

Kindly,
Robert B.
Community Manager
@ Avail.co

Read more
William M.

New Landlord

2017-08-01

Property management with excellent communication.

Pros

Keeps track of everything and communicates effectively with both tenant and landlord.

Cons

Some tenants may feel that the payment due date reminders are a little aggressive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi William,

Robert here. I'm one of Avail's Community Managers. Thank you so much for the thoughtful feedback included within your product review. Believe me when I say that this is something we definitely take to heart as we try to improve our product and provide an experience that users will grow to love for years to come.

As for the tenant notifications, I do sincerely apologize for any hassle this may have created. Many landlords have noted that rent reminders aren't sent enough which is why we do send those before the due date, but I totally understand how it could be frustrating.

We're currently working on a few product automations and updates so to make the on-boarding process even more intuitive. Reviews like yours are central to exploring how we can make things better. If you have any questions or need help within your account, let me know. My email is robert@avail.co, and I'm here as a resource for you.


Kindly,
Robert Bates
Community Manager
@ Avail.co

Read more
Cynthia C.

Avail Review

2019-12-06

Overall I am pleased with the processes in place, they give me the ability to refer to AVAIL as my management service company when speaking to the tenants.

Pros

The ability to remove ourselves from the money collection piece of the tenancies.

Cons

The Reporting module is weak, whomever designed the options doesn't seem to know what kinds of information or trends a landlord or accountant would need, and the data they are looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi Cynthia,

Robert here. I'm Avail's Community Manager and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, I wanted to apologize for any difficulty you've experienced using your account.

As you've noted, there are some added benefits of having more beefed up accounting features. We are making a lot of changes to the platform, yet we still want to keep it within the scope of our target DIY rental owner.

Nevertheless, I'd love to hear more about the accounting features you'd like to see so that Avail can become a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled.

Thank you so much for the honest review and keep in mind that we're here as a resource for you.


Kindly,
Robert B.
Community Manager
@ Avail.co

Read more
Shaina M.

A must have for rental owners and managers!

2019-11-05

Any time I need anything or have a question the team has gotten back to me quickly. Easy to use and has really improved my ability to manage my rental.

Pros

It allows for electronic payment collection and can allow for multiple payers for a single unit to take out the guesswork of who still needs to pay and removes the need for one tenant to carry the burden of payments.

Cons

There are some additions that could improve the software including integration of payments to utilities and auto payment requests, addition of an app for on the go management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Thank you so much for the 5-star review, Shaina! Our co-founders set out with the goal of making this process easier, so to hear that type of feedback in a review like yours really does make it all worth it.

As for integration of payments to utilities and auto payment requests, just to clarify there are some things that we make standard in order to give landlords more flexibility. Since utility costs may vary from month to month, a landlord will need to manually add that fee in. Still, I certainly understand the need and will be sure to pass this information to my head of product. Also, a mobile app is definitely on our product roadmap. In the meantime, our website is optimized for mobile device usage so your tenants can easily access it from their mobile device's web browser. Again, I can't begin to thank you enough for the kind words!

If there's anything we can help out with, please feel free to reach out!

Best,
Robert B.
Community Manager
@ Avail.co

Read more
Julia Z.

Great software for small scale landlords

2019-12-07

Overall, I love Avail and don't see any reason to use another software.

Pros

I use this software to keep track of just two properties, and I like it because it's very affordable for small landlords like me and still provides all of the features I want from a professional property management software.

Cons

For instance, there doesn't seem to be an easy (from-the-dashboard) way to mark an invoice as paid from my end if a tenant gave me a check instead of using the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi Julia!

Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, thank you for leaving such a thorough review of Avail!

We are making a lot of changes to the platform (all exciting updates that members have asked for), and a review like yours really helps our team to move the product in the right direction.

I've personally made note of the invoice issue, and while you can achieve this from directly on the payments page, I still understand that it could be a little bit more straightforward. If you'd like, please feel free to send this along with any other constructive feedback over to me (robert@avail.co). I'll definitely get this over to my Product team!

Thank you so much for the honest review and keep in mind that we're always here as a resource for you! :)


Kindly,
Robert B.
Community Manager
@ Avail.co

Read more
Jade R.

Tech issues - needs work

2019-11-05

Pros

Listing, applications, communication management, payments.

Cons

Whether the program automatically archives an application that I haven’t reviewed or emails tenants when I elected to not have automatic emails sent to them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi Jade,

Robert here I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, I wanted to apologize for any difficulty you've experienced using your account.

As you've noted, we are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can definitely cause some confusion, and can lead to a not so great experience.

I'd love to hear more about the tech issues you're experiencing (both the archiving of the applications and the tenant emails being sent), and most importantly, would love to know what you'd like to see changed so that Avail can become a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled.

Thank you so much for the honest review and keep in mind that we're here as a resource for you.

Kindly,
Robert B.
Community Manager
@ Avail.co

Read more
Kris L.

Simplifies tenant management

2019-11-05

Pros

It's got the leasing, rent payment, advertising, screening, and all the key tenant management tasks covered under one web site that's easy to use and seems to work quite well.

Cons

There are certainly cheaper options available, but not ones that do as much as Avail does for you. The benefits of the system are definitely worth the modest fees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi Kris,

Thank you so much for the thoughtful feedback. I can honestly say that on behalf of the entire Avail team we truly are lucky to have you as a member of the Avail community. We built our platform so the process of renting could become super easy, especially for property owners who have decided to self-manage their portfolio.

In regards to pricing, this is something we've thought through time and time again and we will continue to take this type of feedback into consideration in order to remain competitive (from a cost-efficiency standpoint).

Again, I can't thank you enough for your glowing recommendation and should you ever have any questions or need additional help, please know that we are here as a resource for you. On behalf of my team, thank you so so much for choosing Avail!

Robert B.,
Community Manager
@ Avail.co

Read more
Gerhard S.

First Timer

2019-12-16

Pros

Integrated workflow from adding a rental to advertising, renter screening, rental contract and payment management.

Cons

Integration of FastPay is still limited and needs to be extended to more banks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi Gerhard!

My names is Robert, and on behalf of my team here at Avail, I just wanted to say thank you so much for the feedback.

While we'd love to hear nothing but glowing reviews, we also know that real growth can't happen without constructive feedback. Your review provides us with the type of insights that will help to drive our business forward in the months ahead. This is going to help us in a big way.

Please know that I will definitely get this information over to my product team and it will definitely be taken into account as we iron out our roadmap for the coming year. Thank you so much again, and if there's anything else I can help out with please let me know. More than happy to be a resource for you when I can.


Kindest regards,
Robert B.
Community Manager
@ Avail.co

Read more
Amgad F.

Great enabler

2019-11-05

Is was one of the very first adaptors it enabled me to expand my business beyond what I could have without it

Pros

Designed with small business rental property owners in mind, full cycle management from advertising and listing to deposit rent and submit service requests

Cons

Lack of mobile app, but the internet application is mobile friendly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Thank you so much for the 5-star review, Amgad! We definitely want to make the rental process easier for landlords and tenants. Our co-founders set out with the goal of making this process easier, so to hear that type of feedback in a review like yours really does make it all worth it.

As for a mobile app, that is definitely on our product roadmap. In the meantime, our website is optimized for mobile device usage so your tenants can easily access it from their mobile device's web browser. Again, I can't begin to thank you enough for the kind words!

If there's anything we can help out with, please feel free to reach out!

Best,
Robert B.
Community Manager
@ Avail.co

Read more
Nathan D.

Great for starting out

2019-05-11

Pros

Love avail for starting out as a smaller property management company; makes us feel like big company.

Cons

Could use better mobile support or app features.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi Nathan!

Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user (and thank you so much for the honest review).

Several landlords have reached out about this (having a mobile app), and while I can say that a mobile app is on our roadmap in the coming months, I don't have an exact date for that yet. This said you can easily access our platform from your mobile device's web browser (our website has been designed & optimized for mobile use whether your device is an Android or iOS).

I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled!

Thank you so much for the honest review and keep in mind that we're here as a resource for you.


Kindly,
Robert B.
Community Manager
@ Avail.co

Read more
Jacqueline S.

Great software for property management

2019-06-27

The maintenance communication layout has allowed me to better track and manage maintenance requests and their associated costs.

Pros

Avail is perfect for small property management teams with the ease of marketing your rental through their site, reviewing applications and general tenant screening, creating a lease agreement and tenant maintenance requests.

Cons

The only con I run into with this software is that the automated emails that go out to applicants and tenants do not include an option to cc or bcc the landlord.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi Jacqueline,

Robert here I'm one of our resident Community Managers and I first just wanted to say thank you so much for the thoughtful review. Reviews like yours mean a lot to us; it helps landlords all over the country who are looking for a new rental business solution to find us.

As you noted, we are meant for small DIY landlords (and their teams) and we've tried to think through developing and delivering tools that our core userbase would most appreciate.

I did just want to clarify that from directly within your account you're able to access those email settings. This allows you to receive those same notifications that your tenants are CC'd on (you can also change this from directly via the payments page as well).

Again, I can't begin to thank you enough! In the meantime, if you need anything else please let me know. More than happy to be a resource for you when we can!

Kindly,
Robert B.
Community Manager
@ Avail.co

Read more
Diana H.

Avail Gets My Vote!

2019-05-01

They have been absolutely great to work with, even on a Saturday.

Pros

The ability to consolidate all my rentals into one turnkey RE management software; cost effectiveness - when compared to a property manager who may or may not actually do what they were hired for; easy online payment process for renter; easy tracking of payments for landlord; there's more but.....

Cons

Not always as intuitively easy to use (for me, anyway).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi Diana! Thank you so much for the thoughtful feedback. Believe me when I say that this is something we definitely take to heart as we try to improve our product and provide an experience that users will grow to love for years to come. Many DIY landlords join Avail for the very reasons you mentioned?and as we continue to add more tools to the platform, reviews like yours play a central part to exploring how we can make things better. If you have any questions or need help within your account never hesitate to reach out to us; we're here as a resource for you! - Kindly, Robert B. - Community Manager @ Avail

Read more
Frank T.

Enlightening Service

2020-01-15

It is generally easy to use and takes much of the " guesswork " out of selecting and using proper forms for the daily running of property management . It is a definite " Must Have " for any Property Owner or Manager.

Pros

I truly appreciate the vast database of documents available at Avail.

Cons

I do wish there were an easier way to finalize a document and save it to a hard drive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi Frank,

Thank you so much for the honest feedback! A review like yours is going to help in a big way. As we work towards a stronger product offering, the best way for us to improve is to take the genuine, honest feedback that we receive into consideration.

I'll definitely be sure to get this information over to my Product team.

Thank you so much again and please know that we are here as a resource for you!


Kindly,
Robert B.
Community Manager
@ Avail.co

Read more
Timothy C.

I have been using Rentalutions for 10 months to manage a property with 5 units.

2017-06-12

Takes a lot of the guesswork out of property management.

Pros

Listing available apartments on multiple sites all in one go, as well as creating new leases is extremely simple and flexible.

Cons

Web-based software is naturally susceptible to local and national internet outages. Rare, but when there is a problem, the software is entirely unavailable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi Timothy,

Robert here? I'm one of Avail's Community Managers. Thank you so much for the thoughtful feedback included within your product review. Believe me when I say that this is something we definitely take to heart as we try to improve our product and provide an experience that users will grow to love for years to come.

As for the outages, I do sincerely apologize for any hassle this may have caused. You are 100% correct, web-based software is naturally susceptible to local and national internet outages. That said we're currently working on a few product automations and updates so to make product status notifications even clearer.

I'd love to hear more from you about what we can do to make Avail a product you'd recommend to others. Please email me (robert@avail.co) and we can go from there! Happy to be a resource for you when I can.


Kindly,
Robert Bates
Community Manager
@ Avail.co

Read more
Tyler W.

Good features so far

2019-12-06

Nice work with your payment and Leasing setup.

Pros

Avail has thoughtfully designed. The features it has work well and they have a more solid foundation in there product than any of the other offerings I explored.

Cons

I’m looking forward to Avail tackling some new problems (feature requests): - user selectable widgets on the dashboard, new info options here (time sensitive actions pending in tenant on boarding, maintenance requests, financial performance KPIs, etc) - Kanban style board of maintenance requests - scheduling automation or better yet, partnership with other providers (ShowMojo) - marketing: listing distribution (partnership with RentLinx.com) - Application fees for Smart Move are prices higher than all competitors in your market.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi Tyler! This is a very very thorough review and we definitely appreciate you taking the time to really break down the areas of improvement. For our team here at Avail, feedback like this is truly invaluable.

For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should.

And for those areas where we could certainly improve our product/process, this is absolutely the type of feedback that will help inform our product roadmap moving forward. In terms of potential partnership opportunities, I would recommend reaching out to my colleague Dave (dave@avail.co). In the meantime, if there's anything else I can do to help out, please feel free to let me know -- my email is robert@avail.co.

Thank you so much again for the thorough review and for being a valued Avail member. I will definitely be sure to relay this to my product team.

Kindly,
Robert B.
Community Manager
@ Avail.co

Read more
William O.

Love Avail!

2019-11-05

I have loved avail. I have felt so welcome and appreciated by the company and staff. Every question I’ve had they’ve been more than willing to answer! I will stick with avail for life!

Pros

I researched many different property management sites and avail stuck out with how user friendly and affordable it is!

Cons

At first it can be a little challenging to navigate, but once you get the hang of it it’s super easy!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi William! From the entire team, we want to send a big resounding THANK YOU! 5-star reviews like yours really make it all worth it. In regards to some of the initial challenges that you faced as you were getting started, I would love to know more about those difficulties. If you'd be so kind as to email me (robert@avail.co) I'd be happy to get that feedback in front of my head of product. Again, we can't thank you enough for the kind words, and thank you so much for being an Avail customer! :) - Robert B., Community Manager @ Avail.co

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Michael W.

Making my life easier

2019-11-05

Avail helps me and my tenants stay on track.

Pros

I was a new landlord and Avail helped me with the entire process of going from advertising my house to collecting payments from my tenants.

Cons

Honestly, I am actually struggling to think of something that I do not like or needs to be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Thank you for the 5-star review, Michael! These are all valid reasons why someone should make the switch over to Avail, and a review like yours makes it even easier for other rental property owners to find us Thanks again for the kind words. Happy to be a resource for you when we can. - Robert B., Community Manager @ Avail

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Anonymous
(Architecture & Planning company, 51-200 employees)

The Most Amazing Landlord Software Ever

2019-11-05

I love Avail, it saved me the trouble of dealing with the issue of charging my tenant late fee when she forgot to pay rent on time.

Pros

Easy to navigate, very considerate for the landlord.

Cons

I wish there will be an app for this!!!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Thank you so much for the 5-star review! We definitely want to make the rental process easier for landlords and tenants. Our co-founders set out with the goal of making this process easier, so to hear that type of feedback in a review like yours really does make it all worth it.

As for a mobile app, that is definitely on our product roadmap. In the meantime, our website is optimized for mobile device usage so your tenants can easily access it from their mobile device's web browser. Again, I can't begin to thank you enough for the kind words!

If there's anything we can help out with, please feel free to reach out!

Best,
Robert B.
Community Manager
@ Avail.co

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kevin m.

Very good product with Great support

2019-09-01

small landlord rental software that is so cost effective we cant afford not to use it- centralized records, of maintenance and payments, leases , and tenants .

Pros

ease of use, price and most of all superb customer support

Cons

Wish it had accounting integration or add on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No

Response from Avail


Hi Kevin,

My name is Robert and a Community Manager here at Avail. I just wanted to follow-up to say thank you for being a valued Avail user (and thank you so much for taking the time to write such an honest review)!

We are thrilled to hear that you're finding the platform easy to use, that the price works well for you and that you had such a good experience with our CS team. This said we are working to provide further in-app tools to hopefully make things a bit more manageable from an accounting standpoint. While I can say that this is on our future roadmap, I don't yet have an exact date.

I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled!

Thank you so much for the honest review and keep in mind that we're here as a resource for you.

Kindly,
Robert B.
Community Manager
@ Avail.co

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Thomas B.

Rentals made simple

2019-04-29

It makes it easier for tenants to pay and easier for landlords to do leases, set up showings, and track tenants.

Pros

It puts everything in one easy to use format for landlords and tenants.

Cons

The fee for tenants to pay by credit card is too high.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi Thomas,

Thank you so much for the thoughtful feedback. Believe me when I say that this is something we definitely take to heart as we try to improve our product and provide an experience that users will grow to love for years to come. Many DIY landlords join Avail for the very reasons you mentioned? especially for collecting rent payments.

That said, Countless landlords have told us that faster payments are a must-have. We've taken this feedback to heart and worked hard to build FastPay, our latest feature update which will be open to all platform users on July 1st, 2019.

I'd love to hear more from you about what we can do to make Avail a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled. As we continue to add more tools to the platform, reviews like yours play a central part to exploring how we can make things better.


Kindly, ?
Robert B.
?Community Manager
@ Avail.co

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Chatara S.

Automate Your Real Estate Business

2019-11-05

Pros

Ease of transaction on multiple properties Automated Payment Reminders and Options Great record tracking logs for maintenance orders

Cons

Split payment functionality for HUD tenants

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Avail


Hi Chatara!

Thank you so much for the helpful review. For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should.

In regards to the split payment functionality concern, I'd love to learn more about this from you. We always want to make sure we take this into account as we continue to build out our product roadmap for the coming year.

Again, I can't thank you enough for your glowing recommendation and would love to learn more. My email is robert@avail.co -- feel free to email me with any further feedback you might have. On behalf of my team, thank you so so much for choosing Avail!

Robert B.,
Community Manager
@ Avail.co

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