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IXACT Contact Pricing, Features, Reviews and Alternatives

IXACT Contact product overview

Price starts from

38

Per month

Per Feature

What is IXACT Contact?

IXACT Contact is a web-based real estate CRM that helps realtors and agents stay organized while building lasting relationships with past clients, prospects and important referral sources. The platform makes it easy to stay in touch with clients in a way that's personalized, relevant and timely. IXACT Contact also includes automated, professionally designed and written monthly real estate e-newsletters and targeted drip email campaigns.

Key benefits of using IXACT Contact

• Organize and manage all your contacts using rich contact profiles and categorization tools. You can sync all contacts within Google, Outlook, and more in real time to keep track of leads.

• IXACT Contact’s automation and intelligence features prompt you when to make a call, send a follow-up email, schedule a visit, and more to ensure you’re keeping in touch with contacts at just the right time and in just the right ways.

• IXACT Contact completely automates the social media marketing process by regularly posting exclusive and engaging content from top tier publications for you, including a custom branded landing page and lead capture form.

• IXACT Contact putts all your contact data together in one organized and easy-to-manage database to reduce time hunting for contact information.

• IXACT Contact's team of experts provide you with professionally written and designed monthly e-Newsletters that look amazing on mobile. View advanced campaign reports to see who is opening and clicking on your emails.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Knowledge Base

Training options

Live Online
Videos
Documentation
Webinars

IXACT Contact pricing information

Value for money

4.5

/5

141

Starting from

38

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

IXACT Contact features

Functionality

4.2

/5

141

Total features

44

4 categories

Most valued features by users

Contact Management
Document Management
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Data Import/Export
Third Party Integrations
Task Management

Functionality contenders

IXACT Contact users reviews

Overall Rating

4.4

/5

141

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.38/10
Rating distribution

5

4

3

2

1

80

48

9

2

2

Pros
Their customer service is fantastic. My overall experience has been very positive with both their team and the use of the product.

SK

Shane K.

The software is user friendly to a point...the entering of contacts is easy and full of great fields. The ability to update information and complete mass mailings, labels, etc. is great.

RK

Rebecca K.

The drip system is very good. It is wonderful that I do not have to write all the emails.

KK

Kristin K.

Cons
The item I dislike the most is that it is MOST DIFFICULT to produce a list of contacts to print out. It is extremely awkward.

DC

Dianne C.

Also it is frustrating that we cant have different email responses for different signup form and have way more customization and automation.

rh

ryan h.

Hard to track family members birthdays. Hard to use mass email - photos need to be resized; text often mis-aligned - very clumsey.

BF

Bobette F.

Overall rating contenders

Overall Rating

Good CRM

Reviewed 2 years ago

Transcript

Davis K.: Hi, I'm Davis, I'm a realtor, and I give IXACT Contract a four out of five. Before using IXACT...

ML
AvatarImg

Monica L.

Broker

Real Estate, 1-10 employees

Review source

Overall Rating

Great product

Reviewed 2 years ago

Transcript

Monica: I'm Monica. I'm a real estate broker and I rate IXACT with a five. I currently stepped aside...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A great CRM for new or seasoned agents!

Reviewed 4 years ago

My experience has been a great one! I use the platform every day with the letters I use for marketing and the tracking of my business and reminders. I love that the system keeps copies of my emails in the notes to each client along with my notes. The website moves fast and all the information I am looking for is at my fingertips in a few clicks.

Pros

From day one in 2013, I have loved the ease of use. Set up was easy with all the help offered by Ixact. The APP works great and most of the features on the website are available are on the APP.

Cons

With the launch of the new Ixact Contact website this year, there are no cons. Ixact has made it a mission to always listen to its subscribers and make enhancements and find additional services at a great value.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

IXACT Contact- Review

Reviewed 3 years ago

Positive and will continue to use it keeping in mind (and hoping) that the team will continue to enhance the system and regularly make adjustments and updates as per users feedback.

Pros

Customer Support. Template Emails and Reminders. Keep in Touch Dashboard. Sync with outlook. Phone App.

Cons

1) It doesn't cover complex customer profiles such as those who rent/buy, etc. or those who are looking to buy TWO properties at the same time for example. 2) Does not include contacts/prospects who we "lost" and the reasons we "lost" those clients (lost to competition, decided not to buy, etc.) 3) I received a referral from a client spouse. I am unable to list HER as the referral source but I have...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Excellent Features, Poor Customer Service

Reviewed 8 months ago

This has been frustrating and expensive on my side and clearly Ixact is not prioritizing the issue. I dropped them from 2 stars to one since it's been a week since I last asked for help on a new round of deletions (after tech said the problem was fixed) and have not heard back. I’ve recommended Ixact to other brokers in my local association and now I’m publicly warning everyone away. It’s a shame – I’d think this would be an easy fix but I’m also thinking it’s not being looked at closely enough.

Pros

For how I run my business the Ixact Contact systems works very well. The ability to annotate client communications with prospecting updates is very nice and the "Keep in Touch Coach" lets me have reminders pop up at specific intervals for specific clients depending on how often I want to be in touch. The ability to customize "Activity Plans" to track transactions or client interactions is also very useful.

Cons

Starting this past summer Ixact has been deleting my contacts randomly and for no apparent reason. Since Ixact syncs with my Google Contacts it’s deleting them in Google, too. One day I have a contact in my phone or Gmail system and the next I don’t. I’ve spent hours talking with various Ixact tech people and no fix is working. They even suggested it was something on my side – possible but highly...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great and easy to input information

Reviewed a year ago

Customer service has been very good, email newsletter has been very easy. input of prospecting or client contacts is very easy to do. Ease of use is great and I'm happy I made the move.

Pros

I love the ease of entry of clients data and information. allows easy access to see all of the important information on one page when I'm calling a client i.e. spousal, children, address, email and phone numbers. I don't have to go clicking on other pages to get this. This is main reason I move over to Ixact and I'm very happy I did

Cons

I'll like to see a page where I can see my transactions and potential transactions easily and with totals instead of having to create a report to see this

Vendor response

Hi Eric, Thanks for your great feedback! We would strongly advise you to give our Customer Support team a call when you get a chance. We can be reached at 1-866-265-6990. Thank you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

This was IXACT(ly) what I needed!

Reviewed 2 years ago

Their customer service was great while exploring the option of using this product, easy to set up, easy to use, I can't complain. I truly have had a great experience with this product.

Pros

I have used old CRM's in the past and this one far surpasses them. It is easy on the eyes, user friendly and easier to navigate. you can customize your goals and track your progress along the way. The touch follow-up system helps retain my past clients in a meaningful way. Birthday and special date reminders help me create connections with my clients. The monthly newsletter is an added hands-off touch. Great product and am glad I made the switch!

Cons

Since setting up the system I have not had any problems and cannot think of anything I would like to change. All in all a great product!

Vendor response

So great to hear your awesome feedback, Tricia!

IXACT Contact FAQs and common questions

Q. What type of pricing plans does IXACT Contact offer?

IXACT Contact has the following pricing plans:
Starting from: $38.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of IXACT Contact?

IXACT Contact has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does IXACT Contact support?

IXACT Contact supports the following languages:
English


Q. Does IXACT Contact support mobile devices?

IXACT Contact supports the following devices:
Android, iPad, iPhone


Q. Does IXACT Contact offer an API?

No, IXACT Contact does not have an API available.


Q. What other apps does IXACT Contact integrate with?

IXACT Contact integrates with the following applications:
BombBomb, Microsoft Outlook, Gmail, Google Workspace, Twitter, LinkedIn for Business, Meta for Business, Microsoft Word, Microsoft Excel


Q. What level of support does IXACT Contact offer?

IXACT Contact offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base

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