IXACT Contact Pricing, Features, Reviews & Comparison of Alternatives

IXACT Contact

Real estate CRM & marketing automation

4.43/5 (130 reviews)

IXACT Contact overview

What is IXACT Contact?

IXACT Contact is a web-based real estate CRM that helps realtors and agents stay organized while building lasting relationships with past clients, prospects and important referral sources. The platform makes it easy to stay in touch with clients in a way that's personalized, relevant and timely. IXACT Contact also includes automated, professionally designed and written monthly real estate e-newsletters and targeted drip email campaigns.

IXACT Contact’s built-in CRM tool helps users manage their leads and business pipeline, as well as keep-in-touch calls, email marketing, and active business through an attractive user interface and customizable home page. Users can manage rich contact profiles and categorization, as well as create automated task and appointment reminders with real-time sync with Google, Outlook, and more. The intelligent Keep in Touch Coach adapts as contacts move through the sales pipeline to ensure users stay in touch with contacts at the right time, and in the right ways.

IXACT Contact’s marketing experts provide users with monthly e-Newsletters and targeted drip email campaigns that are professionally written and ready-to-go (as well as mobile responsive). Users can create attractive e-Card templates for new listings, just solds, birthdays, holidays, and more. Users can even add video to their email marketing with the BombBomb integration. IXACT Contact provides realtors and agents with a custom, beautifully-designed, and professionally-written website with full social media integration and a done-for-you blog. Powerful lead generation and lead capture features enable users to showcase their business and services.
www.ixactcontact.com

Pricing

Starting from
$39/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
IXACT Contact screenshot: Manage contacts, leads, and keep-in-touch calls with IXACT Contact’s CRM tools IXACT Contact  Introductory TourIXACT Contact screenshot: Create engaging, monthly e-newsletters that are mobile responsive using attractive e-Card templates for new listings, just solds, birthdays, holidays, and moreIXACT Contact screenshot: Build rich contact profiles including social media information and photosIXACT Contact screenshot: Integrate listings into your website with IReal Estate Website IDX.

IXACT Contact user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.2
  4.2
  4.6
Daniel L Byers

A great CRM for new or seasoned agents!

Used daily for 2+ years
Reviewed 2018-08-05
Review Source: Capterra

My experience has been a great one! I use the platform every day with the letters I use for marketing and the tracking of my business and reminders. I love that the system keeps copies of my emails in the notes to each client along with my notes. The website moves fast and all the information I am looking for is at my fingertips in a few clicks.

Pros
From day one in 2013, I have loved the ease of use. Set up was easy with all the help offered by Ixact. The APP works great and most of the features on the website are available are on the APP.

Cons
With the launch of the new Ixact Contact website this year, there are no cons. Ixact has made it a mission to always listen to its subscribers and make enhancements and find additional services at a great value.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tricia Thompson

This was IXACT(ly) what I needed!

Used daily for 1-2 years
Reviewed 2020-07-08
Review Source: Capterra

Their customer service was great while exploring the option of using this product, easy to set up, easy to use, I can't complain. I truly have had a great experience with this product.

Pros
I have used old CRM's in the past and this one far surpasses them. It is easy on the eyes, user friendly and easier to navigate. you can customize your goals and track your progress along the way. The touch follow-up system helps retain my past clients in a meaningful way. Birthday and special date reminders help me create connections with my clients. The monthly newsletter is an added hands-off touch. Great product and am glad I made the switch!

Cons
Since setting up the system I have not had any problems and cannot think of anything I would like to change. All in all a great product!

Response from IXACT Contact Solutions


So great to hear your awesome feedback, Tricia!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lori Donahoo

Horrible CRM

Used weekly for 2+ years
Reviewed 2020-06-02
Review Source: Capterra

Not solving anything with Exact. Just acting as a 'place holder' of my contacts. Too much work and they make it complicated.

Pros
The support staff are helpful and friendly.

Cons
1. They "updated" their system, now you must scroll down and open each section for each category main contact person, home address, work address, spouse instead of having a main profile page with all the info. Seriously, They can't have husband/ wife info in the same section? Then you must open a section for a place of employment one for the main contact and then spouse/partner. Unable to have more than 3 people as contacts i.e roommates. I convert a lot of leases into sales. 2. Can not search for a person by the full name you mist search either first or last name. 3. They have a pre-written monthly newsletter but I must re-write because their pre-written newsletter is so bad. Essentially the same gibberish; I am your agent, I know all about this I am so great, call me. Can not do a mass removal of the newsletter for either each client or entire data base. You must individually remove each month for each client - OMG. 4. Their online tutorials are limited and feeble. NOT a robust system.

Response from IXACT Contact Solutions


Hi Lori, We are sorry to hear that you didn't find quite what you were looking for in IXACT Contact and would like the opportunity to make it better. Customer feedback is what makes our system better for everyone, and we understand the system may not be the right CRM for for all realtors. If you would like to provide your contact information so we may have a representative contact you directly for any additional feedback we would be happy to connect. You can reach Shannon McGee, Sales Director of IXACT Contact at 1-866-665-0018 ext 223 | 416-256-5018.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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ryan hunchak

lead management

Used weekly for 2+ years
Reviewed 2020-10-01
Review Source: Capterra

Pros
It automatically adds prospects from web leads

Cons
managing web leads is extremely clunky, to see what they viewed you have to go into back end of website and have another place to sort leads that doesnt communicate well with CRM. It is such a chore to effectively manage these leads I usually just ignore them. Also it is frustrating that we cant have different email responses for different signup form and have way more customization and automation. RLP just release free CRM with AI abilities that appears to be leap and bounds ahead in automatically working leads. If there is not significant improvement in this area on ixact, I will likely be switching to the free company software

Response from IXACT Contact Solutions


Hi Ryan,

Thank you for your feedback. Customer feedback like yours helps us to continue to make the system better. The IXACT Contact CRM allows you to set a specific follow up campaign based on which form of your IXACT Contact agent website was completed. We would love to connect with you to help set this up for your IXACT Contact agent website. Please contact us at [email protected] or 1-866-265-6990.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Peter Kenney

Long time user of IXACT

Used daily for 2+ years
Reviewed 2020-08-20
Review Source: Capterra

Very pleasant experience and attentive.

Pros
This program keeps me focused and productive. I couldn’t operate & manage my Business and clients without it. I find it to be the best in the business and recommend it to all of our agents for maintaining & building their business.

Cons
The scheduling of showings should automatically feed into the IXACT calendar. A feature I’ve suggested a couple of years ago.

Response from IXACT Contact Solutions


Hi Peter,
Thank you so much for taking the time to review our product and for being a long-time customer of IXACT Contact. We value your feedback and are always looking to improve our product. Please reach out to our support team with any suggestions on how we can improve our product and be on the lookout for updates as well! :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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IXACT Contact pricing

Starting from
$39/month
Pricing options
Subscription
Free trial
View Pricing Plans

$39/month, billed monthly or $33/month, billed annually.

IXACT Contact features

Activity Dashboard
Activity Tracking
Automatic Notifications
Contact Database
Contact Management
Document Management
Email Notifications
Reminders
Reporting & Statistics
Search Functionality
Task Management
Third Party Integration

API (55 other apps)
Accounting Management (53 other apps)
Billing & Invoicing (43 other apps)
Document Storage (49 other apps)
Electronic Payments (49 other apps)
Maintenance Scheduling (44 other apps)
Self Service Portal (46 other apps)
Work Order Management (47 other apps)

Videos and tutorials

Additional information for IXACT Contact

Key features of IXACT Contact

  • Automated Monthly e-Newsletter
  • Automatic Lead Entry
  • Client / Property Matching
  • Client Database
  • Concierge Setup Service
  • Contact Import / Export
  • Customer Support
  • Email Marketing
  • Flyer / Catalog Printing
  • Interaction Tracking
  • List Management
  • Listing Management
  • Marketing Automation
  • Mobile App and Google Sync
  • Property Alerts
  • Property Database
  • Responsive Agent Websites
  • Robust CRM
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
View All Features

Benefits

• Organize and manage all your contacts using rich contact profiles and categorization tools. You can sync all contacts within Google, Outlook, and more in real time to keep track of leads.

• IXACT Contact’s automation and intelligence features prompt you when to make a call, send a follow-up email, schedule a visit, and more to ensure you’re keeping in touch with contacts at just the right time and in just the right ways.

• IXACT Contact completely automates the social media marketing process by regularly posting exclusive and engaging content from top tier publications for you, including a custom branded landing page and lead capture form.

• IXACT Contact putts all your contact data together in one organized and easy-to-manage database to reduce time hunting for contact information.

• IXACT Contact's team of experts provide you with professionally written and designed monthly e-Newsletters that look amazing on mobile. View advanced campaign reports to see who is opening and clicking on your emails.