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MRI Software Logo

MRI Software

4.3
(73)

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Cloud-based real estate and investment management software

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(5)

MRI Software Pricing

Pricing overview

Value for money rating

3.9

/5

73

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Free plan
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Free trial

Pricing details

Contact MRI Software directly for pricing information.

What users say

I doubt MRI will reduce annual cost to make up for the loss of a program that we are receiving and paying for with the current software. Billing detail could be clearer.
I've had CallMax/MRI on my multi site properties for years, I love the option of texting and emailing blasts to residents and pricing is very reasonable. I like the automated answering service too.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MRI Software Review

Reviewed 2 years ago

We have a fairly small real estate company. We only do commercial properties in MRI currently (not multi-family yet). We decided to start using MRI upon forming the company knowing we were growing rapidly. We only have about 250 commercial leases so the total software cost is probably expensive on a per lease basis but it is well worth having it in place now instead of using something cheaper and then having to do a large complex implementation. My overall experience with MRI is positive and would recommend to anyone in the industry.

Pros

Been a user of MRI for many years. I implemented it twice at two different companies but have used it at three companies. I have used web and windows version. I like the software because it is easy to use and implement. But the greatest benefit in my mind is the customer support and customization that is available. MRI has always been very responsive to helping me address my needs whether it be an issue with the software, a mistake I made or a customization question.

Cons

I wish the communication center was quicker. We use the web version and sometimes the reports take several minutes to become available and sometimes the messages don't appear at all and we have to logout and get back in to reset.

Vendor response

Hello Colleen, Thank you so much for taking the time to leave us a great review! We are happy to hear you have used MRI Software in your various positions and enjoy our stellar customer support! We look forward to working with you for many more years to come!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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MRI Software Makes Our Business Run

Reviewed 2 years ago

Overall, MRI Software makes our multifamily, commercial and accounting silos run smoothly, as it has been ingrained in our business processes for well over a decade. While it can be difficult to get working integrations, as well as the overall license cost being at the highest end of the industry, we can't envision using any other property software in the near or long term.

Pros

The majority of our employee base has been trained on one or more MRI Software products, so just on familiarity and knowledge-base alone having MRI is an absolute must. The amount of modules available for almost every business process there is in our industry is a huge plus. MRI Software is willing to develop/integrate with pretty much any partner out there for a price, which is great. The reports available in MRI are unmatched with any other software we've seen in this space. Support is great and highly knowledgable.

Cons

MRI Software is at the highest end of pricing in the industry. The software is complex and not the easiest to learn. While they are willing to integrate with a wide variety of partners, they can sometimes put the cart before the horse with these, meaning their Development teams tend to roll an integration out without fully testing or anticipating potential issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Has MRI acquired too many companies

Reviewed 2 years ago
Pros

MRI acquired a number of Housing Authority software companies. We still are using the software we originally purchased (HAB Inc.) until the new platform is rolled out. The support has been excellent. I have been told the new platform is user friendly. MRI allowed us to change our contract to the same time period as our fiscal year.

Cons

New software package will not include payroll. Sounds like we need to pay for or do business with another company for payroll. I doubt MRI will reduce annual cost to make up for the loss of a program that we are receiving and paying for with the current software. Billing detail could be clearer.

Vendor response

Thank you so much for taking some time to review us, Louise! I am happy to hear support has been exceptional. We are excited to have you on board!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product! Great Customer Service!

Reviewed 2 years ago

This takes care of answering service for all my multi-site communities, plus texting and/or email blasts to residents is a great plus, the package app is a wonderful tool although we've stopped taking packages temporarily due to COVID-19, we will start using it again once this is over.

Pros

I've had CallMax/MRI on my multi site properties for years, I love the option of texting and emailing blasts to residents and pricing is very reasonable. I like the automated answering service too. Customer Service is great, any issues either I or my managers have had is always handled quickly.

Cons

Can't think of anything I dislike about it.

Vendor response

Thank you so much for your excellent review, Cheryl! We are ecstatic to hear you love our Callmax product and are able to use all of its functionality to its full potential! We look forward to many more years together!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A must-have for residential real estate

Reviewed 4 years ago
Pros

So many features! I'm a numbers guy, so my favorite feature is definitely the robust reporting. I can always stay on top of property performance and cut the data however I want. The challenge is making sure that data gets where it needs to be (making sure the team inputs it in a timely manner)

Cons

It still feels a bit dated from our resident's perspective. They're used to using apps like Uber, Lyft, Instagram, etc. with great UX and a modern feel. MRI still feels "dated" in comparison. It's also very expensive. We think it's worth it for our needs, but we definitely have to have a conversation every year when we're planning our budget.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great product - but overpriced

Reviewed 5 years ago

User friendly with great customer support.

Pros

The windows version is very user friendly. It's easy to navigate around, run reports, and pull up booked data

Cons

Our company loves the ease of the product, however it's very pricey. We only don't use it to its full capacity, so it would be nice if they would break down their pricing based off customer usage.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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5 years with MRI Software

Reviewed 2 years ago

I use MRI Software to manage our fixed assets. I can look up net book value, disposal costs, depreciation, and create ad-hoc reports with ease.

Pros

The integration process was fairly easy. The software is very user friendly and the customer service is the best I've ever seen for such a product.

Cons

I don't have any complaints about this software.

Vendor response

Hello Patricia, Thank you for your amazing review! We are so happy to hear you love our Fixed Assets Software and the integration process was easy. Thank you for taking some time to leave your kind words we appreciate it! We look forward to working with you for many years to come.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Value packed software, accounting rich with strong ability to integrate w/ other software

Reviewed 5 years ago

easier than most other accounting software

Pros

The detailed accounting from tenant management, work orders . It made it easy to identify costly tenants and variances in my budget.

Cons

not the easiest software to train new employees on, and was extremely difficult for prospecting with new renters compared to my experience with Yardi and OneSite. Also, it would let half information process in the system (such as work order with no info or category) this should have popped up w/ error box to be able to submit.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Review

Reviewed 3 years ago

Not good. Was not easy to use or navigate. Customer service was okay, but could be better for the price.

Pros

Nothing. It was difficult to use and was not user friendly at all.

Cons

Everything. Nothing about this software is good.

Vendor response

Hello Jennifer, Thank you for your review of MRI Software. I am so sorry to hear your experience with us was anything less than stellar. We take your review very seriously and would like to know how we can better serve you. Please send me an email at veronica.dominicis@mrisoftware.com so we help fix our standing with you and your team. Veronica