MRI Software Pricing Plan & Cost Guide

MRI Software

Cloud-based real estate and investment management software

4.35/5 (68 reviews)

MRI Software Pricing

Contact MRI Software directly for pricing information.

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MRI Software Pricing Reviews

Pros

  • I like the software because it is easy to use and implement. But the greatest benefit in my mind is the customer support and customization that is available.Colleen K.Read the full review
  • MRI has a great vendor partnership that allows the vendor to seamlessly integrate their software with MRI's databases. You get the best of both worlds.Richard B.Read the full review
  • I've had CallMax/MRI on my multi site properties for years, I love the option of texting and emailing blasts to residents and pricing is very reasonable. I like the automated answering service too.Cheryl M.Read the full review

Cons

  • I have requested a Subject Access Report which they have totally ignored and are the most rude, arrogant and unhelpful company I have ever had the misfortune to deal with.Bob M.Read the full review
  • The call back feature that blocks the personal number is only available in the emergency maintenance mailbox. All other mailboxes it shows the phone number.April L.Read the full review
  • Stacking Plans can not download to excel. Printing Income Statement - suppress zeros does not work for our Custom Report.Diane A.Read the full review
92%
recommended this to a friend or a colleague

9 reviewers had the following to say about MRI Software's pricing:

Colleen K.

MRI Software Review

Used daily for 2+ years
Reviewed 2020-07-23
Review Source: Capterra

We have a fairly small real estate company. We only do commercial properties in MRI currently (not multi-family yet). We decided to start using MRI upon forming the company knowing we were growing rapidly. We only have about 250 commercial leases so the total software cost is probably expensive on a per lease basis but it is well worth having it in place now instead of using something cheaper and then having to do a large complex implementation. My overall experience with MRI is positive and would recommend to anyone in the industry.

Pros
Been a user of MRI for many years. I implemented it twice at two different companies but have used it at three companies. I have used web and windows version. I like the software because it is easy to use and implement. But the greatest benefit in my mind is the customer support and customization that is available. MRI has always been very responsive to helping me address my needs whether it be an issue with the software, a mistake I made or a customization question.

Cons
I wish the communication center was quicker. We use the web version and sometimes the reports take several minutes to become available and sometimes the messages don't appear at all and we have to logout and get back in to reset.

Response from MRI Software


Hello Colleen,
Thank you so much for taking the time to leave us a great review! We are happy to hear you have used MRI Software in your various positions and enjoy our stellar customer support! We look forward to working with you for many more years to come!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jennifer B.

Review

Used occasionally for 2+ years
Reviewed 2019-12-10
Review Source: Capterra

Not good. Was not easy to use or navigate. Customer service was okay, but could be better for the price.

Pros
Nothing. It was difficult to use and was not user friendly at all.

Cons
Everything. Nothing about this software is good.

Response from MRI Software


Hello Jennifer,
Thank you for your review of MRI Software. I am so sorry to hear your experience with us was anything less than stellar. We take your review very seriously and would like to know how we can better serve you.

Please send me an email at veronica.dominicis@mrisoftware.com so we help fix our standing with you and your team.

Veronica

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Rebecca C.

Best Accounting Software out there

Used daily for 2+ years
Reviewed 2020-04-20
Review Source: Capterra

It's very user friendly, has more options than you would probably ever use and it's somewhat reasonably priced compared to Yardi.

Pros
We use it for our accounting for tenants and payables. This is the most user friendly software there is out there for property management. My favorite by far.

Cons
It is not as compatable with other systems like Yardi is that's why people tend to use Yardi more than MRI.

Response from MRI Software


Thank you for the great review, Rebecca! We are thrilled to hear you're happy with our user-friendly property management software and are proud you call our solution a favorite! We look forward to serving you and your team for many years to come!

-The MRI Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ben S.

MRI Software Makes Our Business Run

Used daily for 2+ years
Reviewed 2020-12-29
Review Source: Capterra

Overall, MRI Software makes our multifamily, commercial and accounting silos run smoothly, as it has been ingrained in our business processes for well over a decade. While it can be difficult to get working integrations, as well as the overall license cost being at the highest end of the industry, we can't envision using any other property software in the near or long term.

Pros
The majority of our employee base has been trained on one or more MRI Software products, so just on familiarity and knowledge-base alone having MRI is an absolute must. The amount of modules available for almost every business process there is in our industry is a huge plus. MRI Software is willing to develop/integrate with pretty much any partner out there for a price, which is great. The reports available in MRI are unmatched with any other software we've seen in this space. Support is great and highly knowledgable.

Cons
MRI Software is at the highest end of pricing in the industry. The software is complex and not the easiest to learn. While they are willing to integrate with a wide variety of partners, they can sometimes put the cart before the horse with these, meaning their Development teams tend to roll an integration out without fully testing or anticipating potential issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Rebecca T.

Great product - but overpriced

Used daily for 2+ years
Reviewed 2017-07-18
Review Source: Capterra

User friendly with great customer support.

Pros
The windows version is very user friendly. It's easy to navigate around, run reports, and pull up booked data

Cons
Our company loves the ease of the product, however it's very pricey. We only don't use it to its full capacity, so it would be nice if they would break down their pricing based off customer usage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Cheryl M.

Great Product! Great Customer Service!

Used monthly for 2+ years
Reviewed 2020-06-23
Review Source: Capterra

This takes care of answering service for all my multi-site communities, plus texting and/or email blasts to residents is a great plus, the package app is a wonderful tool although we've stopped taking packages temporarily due to COVID-19, we will start using it again once this is over.

Pros
I've had CallMax/MRI on my multi site properties for years, I love the option of texting and emailing blasts to residents and pricing is very reasonable. I like the automated answering service too. Customer Service is great, any issues either I or my managers have had is always handled quickly.

Cons
Can't think of anything I dislike about it.

Response from MRI Software


Thank you so much for your excellent review, Cheryl! We are ecstatic to hear you love our Callmax product and are able to use all of its functionality to its full potential! We look forward to many more years together!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Patricia D.

5 years with MRI Software

Used weekly for 2+ years
Reviewed 2020-07-21
Review Source: Capterra

I use MRI Software to manage our fixed assets. I can look up net book value, disposal costs, depreciation, and create ad-hoc reports with ease.

Pros
The integration process was fairly easy. The software is very user friendly and the customer service is the best I've ever seen for such a product.

Cons
I don't have any complaints about this software.

Response from MRI Software


Hello Patricia,
Thank you for your amazing review! We are so happy to hear you love our Fixed Assets Software and the integration process was easy. Thank you for taking some time to leave your kind words we appreciate it! We look forward to working with you for many years to come.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Louise G.

Has MRI acquired too many companies

Used daily for 2+ years
Reviewed 2020-06-16
Review Source: Capterra

Pros
MRI acquired a number of Housing Authority software companies. We still are using the software we originally purchased (HAB Inc.) until the new platform is rolled out. The support has been excellent. I have been told the new platform is user friendly. MRI allowed us to change our contract to the same time period as our fiscal year.

Cons
New software package will not include payroll. Sounds like we need to pay for or do business with another company for payroll. I doubt MRI will reduce annual cost to make up for the loss of a program that we are receiving and paying for with the current software. Billing detail could be clearer.

Response from MRI Software


Thank you so much for taking some time to review us, Louise! I am happy to hear support has been exceptional. We are excited to have you on board!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

A must-have for residential real estate

Used daily for 1-2 years
Reviewed 2019-01-28
Review Source: Capterra

Pros
So many features! I'm a numbers guy, so my favorite feature is definitely the robust reporting. I can always stay on top of property performance and cut the data however I want. The challenge is making sure that data gets where it needs to be (making sure the team inputs it in a timely manner)

Cons
It still feels a bit dated from our resident's perspective. They're used to using apps like Uber, Lyft, Instagram, etc. with great UX and a modern feel. MRI still feels "dated" in comparison. It's also very expensive. We think it's worth it for our needs, but we definitely have to have a conversation every year when we're planning our budget.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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