bsport Reviews

Together with my colleague we find that it easy to use, it also have several features and it shows that there is very often an update. I personally really like that Bsport take into account clients' feedback

How to make some appointment passes only visible to existing clients, tags And how to have the app also available for administrators

Hi Tania, It was great to catch up during our last call, we're glad that you and your business are doing well. Thanks for your feedback and for taking the time to let us know what you value from us, and where would you like to see some improvements. We are glad that the software and our service has met your expectation so far, we will work to keep this partnership going for a long time! About the things you would like us to develop such as the tags for appointment passes, we will continue working on this, so you can enjoy even more the platform. Don't hesitate to contact us if you need anything! bsport team

Passes: The ability to create a number of different passes / purchase options for students and members. The ability to create a pass and select what the pass can be used for, down to the specific activity. Incredibly easy to customise these options. User-friendly and streamlined class booking/purchasing: From a user perspective, when booking a class students are clearly shown passes they have available...

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There is no ability to access the backoffice via the app - must be used on desktop / browser. Slightly slow response time on the backoffice - when loading the calendar, making changes to classes, billing customers etc, the load time is less than optimal and slower than other software. Payment process doesn't allow partial refunds (not strictly the fault of bsport but is associated with them). Slightly...

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Thank you for your thorough feedback Stephanie! We are glad the system has fulfilled your needs and most importantly that you have seen improvements vs. your previous provider and other options available in the market. We will continue to assist you when you need us, and we will take all the feedback provided to improve the platform as much as possible! Kind regards, bsport team

bsport is very intuitive to use from the admin side with a vast array of tutorials and help articles if needed and the customer support team are very responsive. The software is relatively inexpensive compared to competitors and you can pay for add-ons as required. There are a huge amount of features and they actively produce new features and listen to feedback and ideas from users.

Some features feel incomplete and the focus is on creating new ones rather than fixing existing issues e.g. the branded app has some major formatting issues that remain unresolved.

Hi Laura, Thanks for your feedback for lighting up both the things you appreciate about our system as well as the things we definitely need to improve. We expect to keep upgrading the platform and our service every day, and we'll be reaching out to keep an eye out on the unresolved issues. Kind regards, bsport team

I did like the fact you can creat individual auto-reminders for each class, which means I could send the Zoom link in each reminder for the class. Tagging clients can be useful to create groups.

When I bought it, after a very good hard sell by someone who obviously did not know much about the actual functionality, it turned out Bsport did not have some very basic features yet avaikable; they were selling a half built service! I could not create a block of classes which clients could ask to automatically be booked in to; they had to book each class separately and as they were not used to this,...

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Bea, thank you for your review and as I already told we are very sorry you had a bad experience. We set a high standard for ourselves, and we're so sorry to hear this was not met in your interaction with our business. We strive to do better this is why as soon as you raised you were missing a specific feature, we worked on it, developed and released it. To compensate this situation, we proposed...

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One of the features I appreciate the most is the messaging and emailing capabilities. These functions have streamlined communication with members and staff, making it much more efficient than previous systems I've encountered.

In terms of drawbacks, I honestly can't find anything to complain about. B Sport has met or exceeded all my expectations.

Dear Souad Your positive feedback puts a smile on our faces! :star2: Thank you for choosing and trusting us. Your satisfaction is our greatest reward. We look forward to serving you again in the future! bsport team

This product makes an impact with all of its branded features, plus studio management is made simple despite many many features and functionalities. For me the most stand-our feature is the billing & invoicing. The system is very smart regarding unpaid or disputed membership fees, plus sends out automatic notifications regarding this feature when required. in a close second, it’s the fact that group sessions, private sessions and workshops are included in one software. The product also looks great and is very accessible on the client/user end.

Some features still need to be build-up more. There is no easy way to filter members, or to free up a spot with an absent client. We have had clients in the past before who created double accounts just to purchase a trial class twice. A notification for when it looks like this is happening is the biggest feature I’m currently missing.

Thank you for your great review! We are really glad that you're enjoying the system and that you've taken the time to explore all the different features and functionalities. Regarding the options you're looking to filter members and free spots when a customer is not present, we look forward to develop more personalization and freedom for our clients in the future. Your feedback is what makes us get better every day, we move forward expecting to keep to amaze you every step of your journey with us!

Taking payments is so much quicker with bsport than with our previous software provider, and managing class changes and edits to the schedule is also so much faster. Bsport has far more options with regards to the setup of how the classes are managed, cancellations etc, which allows us to run our business how we want to, not how the system allows us to.

We would love it if the text message service for cancellations and waitlist notifications was implemented soon.

Hi James, Thanks for your feedback and for taking the time to let us know what you value from us, and where would you like to see some improvements. We are glad that the software and our service has met your expectation so far, we will work to keep this partnership going for a long time! About the things you would like us to develop, we will continue working on this, so that you can enjoy even more the platform. Don't hesitate to contact us if you need anything! bsport team

It is very easy to manage and understand for administrators and students. So much easier than Mindbodyonline. And so much cheaper.

No mobile application device for studio owners.

Hi Alain, Thank you for your feedback. We are continually developing our solution for you to expand your activity and the value per customers. You can use our responsive platform on your mobile. An app dedicated to manager will be soon released :). Regards.

Unlike our experience with previous providers, I have spent much less time needing extensive tech support since switching to bSport. And if I have needed help, bSport is very responsive and quick to provide support and resolutions.

Nothing so far! We've been on for about 4 months and it's been smooth sailing.

Many thanks for your review Cassandra and your kind words, we really appreciate receiving feedback from our clients as you are our utmost priority. We will continue to improve in order to provide you with the best software and features possible. We wish you an amazing day. Kind regards Bsport Team

Video on demand is really easy to use and it looks nice. People can find the classes easy and are also happy about it.

So far I miss that there's not an automatic invoice every week of the payments of memberships. Still learning more and more about Bsport, so much is possible.

Thank you for taking the time to leave us a review! We appreciate your warm words and hearing that your customers are happy with it as well. Regarding the automatic weekly invoice for subscription payments, I've already sent you an email about it! I want to thank you once more for your comments and kind words. Please never hesitate to contact us as you are still learning about the platform, our customer service team is always happy to help. bsport team

I love that I can process a SEPA directly from my clients account and get payment confirmation through the system automatically. This saves a lot of time! Customer service is amazing!

Some features I had gotten used to in my old system are not available.

We are happy to know that our software enables to you to save hours of work every week. We are trying to improve our solution by constantly adding new features according to our customers' feedback.

Class package tracking, payment and invoice management, client info database.

Communication/email templates could be more user friendly, would like more ability to customize invoice format and information.

Thank you for the feedback! We trust that by now, the recent advancements in regards to the email templates have provided solutions to your concerns about this. We value your complimentary remarks regarding our teams! We take all of your feedback into account as we continue to build the platform.

Fast and easy to use. Team is very reactive and innovate a lot Answers our primary needs

Accounting features lack userfreindlyness. Need to master excel to handle large data.

Hi Xavier, Thank you for taking the time to leave us your review and also for your kind words ! Your feedback helps us do better. If you encounter any situation, feel free to get in touch, we will look into the issue and hope to resolve it promptly and accurately. Again thank you for the bsport team.

Smooth transition over from MBO Great customer experience and support for our business Great user experience for our clients Considerably more cost effective Integration with zoom for livestream classes

So far everything has been great, and any questions or concerns answered swiftly and personably.

Thank you for your great review! We are really glad that you're enjoying the system and that you've taken the time to explore all the different features and functionalities. Regarding the options to customize the widgets, we are looking to develop more personalization and design freedom for our clients. Your feedback is what makes us get better every day, we move forward expecting to keep to amaze you every step of your journey with us!

It is a very intuitive system to use and has simplified the set up of classes, passes, memberships and the general settings for our organisation.

Still in the early days but some flexibility on the location details for when holding online classes would be welcome.

Thank you for your valuable feedback on the intuitiveness of our platform and for sharing your experience on the migration of your datas from your previous provider that went smoothly. We will take into account your comment for our future improvement.

Rather instinctive tool, rather clean. Needs more improvement but I will try to give some feedback to the team to be sure that you will implement it.

We truely need to use batch of users in once, by clicking multiple clients and by uploading clients with .csv or so.

We appreciate your feedback and the kind words about our team. This has been taken into account when we enhanced and launched features!

Easy to use, reliable. And we are really happy using this platform.

It is mainly for our school. We need the option to put the two teachers' names on the timetable!

Hi Tsvetan, Thanks for your feedback and for taking the time to let us know what you value from us and where would you like to see some improvements. We are really glad that overall you have enjoyed the software and our service so far. About the things you would like us to develop, we will continue working on this, so that you can enjoy even more the platform. Don't hesitate to contact us if you need anything! M.G

The customer communication has been brilliant. I have run in to numerous issues so far that have been solved quite quickly or explained to me. The response time has been great so far.

Integration for website is not great and very fiddly. The app is not great for users and is quite confusing.

Thank you for your review and for sharing your feedback with us. We're delighted to hear that you've had a positive experience with our customer communication and our prompt response times. We also appreciate your constructive criticism regarding the integration for the website and the user-friendliness of our app. We understand the importance of making these aspects more efficient and user-friendly,...

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How it is simple to use and laid our in an easy way

I think the late cancels/no shows could we easer as we still have to manually take payment for those that are not on a subscription

Hi Jaz, Thanks for your feedback and for taking the time to let us know what you value from us, and where would you like to see some improvements. It's been a pleasure working with you so far, and we expect to keep upgrading the platform and our service! Kind regards, Marcello from bsport

The marketing tools are really well developped and allow to really keep on top of your customers. It is easy to use and the numerous features make this software a very well rounded option for any business small to large.

The limitations in terms of design when integrating the schedule and packages to our website. I wish we could be able to customize the format of appearance to match our website.

Thank you for your great review! We are really glad that you're enjoying the system and that you've taken the time to explore all the different features and functionalities. Regarding the options to customize the widgets, we are looking to develop more personalization and design freedom for our clients. Your feedback is what makes us get better every day, we move forward expecting to keep to amaze you every step of your journey with us!

Ease of useSimple branding Help and support of onboarding team

Migration process always a little tricky!

Hi Rose, Thanks for your feedback and for enduring the not-always-easy migration and onboarding process with me. It's been a delight working with you so far, and we expect to keep upgrading the platform and our service! Kind regards, Marcello from bsport

A young business with a massive potential. The team are exceptional and what they lack in any area, they more than make up for in customer service.

i don't find it very intuitive often. i wish the reporting was better

Hi Hannah, Thanks for your feedback and for taking the time to let us know where are we performing well and where we can improve. I remember when we had our first call and you told me you were desperate to end things with your previous provider, it seems ages ago but I'm really glad you're satisfied overall with the platform. About the things that we can improve, we will work on this to make things better and make our clients happy on a daily basis! Kind regards, bsport team

Ease of use and the marketing functions have been a game changer for our revenue.

Some small bugs, and sometimes some lanuage issues from French to English - however these often get resovled.

Thank you so much for your feedback Moe. Your kind words truly help Bsport advance in their journey of making yours better! Hopefully one day I will visit you for a nice session. Take care!

The integration with my former plateform was nicely done and i'm very satisfied

They could manage to create an app bsport for owner on the phone, witch would be very supportive for general management. The bsport back office on the computer is perfect, on the phone it needs to be upgrade !

Thank you so much for your nice comment! We are glad to have you on board :-) Had some good fun during our onboarding, Hope to hear from you soon! bsport team

It’s so easy to use for both the business owner and his clients

Can’t tell yet since I don’t have enough experience with it

Thank you for your kind words. We hope we have met your expectations and will continue to do so. Kind regards, bsport team