When we partnered with Chronogolf they were still a young company and not all of the features we needed were there, but they have been great at growing with us and constantly upgrading to provide a better product.
I love how easy it is to use, it's pretty much fool proof! It's very intuitive and all of my employees pick up on it quickly, especially all the millennials joining the work force. The super clean and tidy interface is also very easy to explain to customers and we have found our web-based bookings have increased due to this. I also love that they are continually in touch with updates and take the time to ask what feature their clients need or want to see next. The personal touch goes a long way! That's what we as golf course operators provide for our customers so it is nice to see a tee-sheet management company who does the same for their clients.
The experience working with Chronogolf has be very positive. The are a great team player with golf facilities. We are looking forward to seeing the growth of best of business relationships to further our business and no trade times! We feel we have found a long term partner to help grow our business by providing an open platform to provide better services to our customers.
It is a modern cloud based system that is simple or as complex as you would like. If you are coming from an older style point of sale system it will take a little while to get up to speed, but don't worry the support services are prompt, competent and patient. The ability to work from home to manage the system has been great for our management team. Reports are detailed and easy to run. Collecting customer information is straight forward. Different modules are available as your comfort level with the product increases that will help differential your golf facility from the crowd. The system works seamlessly with Lightspeed and has resulted in improved bottom line performance in every department category. It is easy to make informed decisions on performance as you go along.
There is so much capability with this system you can get overwhelmed in the first peak season. We are really looking forward to the off season to strategically go through the system for improved performance. It is a intuitive system but there is a lot of potential to challenge your team.
Likelihood to recommend: 10/10
Cloud based! Can be accessed from any device from anywhere. Tee sheet and booking procedure is easy and looks great. Pleasing to the eye and very intuitive in nature. Creating tee times and rates are a bit of a process but once you get the flow it becomes second nature. Creating tournaments and events are simple and can be accessed online. Reporting and statistical information is wonderful and easy to access. Has wonderful features for promotions that work great especially if you have punch cards or multiple round deals. Customer service response is timely and helpful.
UI on a phone is buggy. Needs it's own dedicated app. Limited features compared to other golf software. Lightspeed POS has limitations and isn't tailored towards a golf operations unique set of requirements. Online booking procedure for guests differs from other software but still does the job.
Hey Chad! Thank you for taking the time to review Chronogolf - it means a lot to us.
We're getting great feedback on our punchcard/package features, and we're rolling out some exciting features over the summer that you'll appreciate.
As for the UI on the phone, we're actually releasing a native app in the coming weeks. We'll make sure to include you in the private beta launch!
Likelihood to recommend: 7/10
All that said, Chronogolf is an excellent program that my golf course plans to use for years to come.
I've used a few different tee sheet management software programs throughout my time working at golf courses, and Chronogolf has been the best by far. This program has great, very intuitive features that I felt the other services I used were lacking. Some of my personal favorites are included below: - A very nice way to price out golf per individuals, or groups of golfers (we have many different price points and golfer "types" here, and the ability to set the daily pricing by the hour, and easily change a golfer's specific pricing by changing his or her "type" makes it very easy and quick checking in golfers) - The ability to click and drag a tee time to change the time is awesome. So much easier than going into the reservation and changing the time, or deleted and recreating - Having a way to set colors to different types is great and gives a quick way to see the demographic of golfers on any given day - The tournament module is awesome (still needs a few minor tweaks) But as a course that hosts many tournaments, I use this module very frequently and it provides a very easy way to manage the tee sheet on a tournament day - Probably the biggest feature is that it is cloud-based. I can access any information I need to at any time I need which is very useful and important to me.
This program, like all others, does have a few minor flaws, and some bugs (sometimes runs very slowly, or just glitches tee times out) but all that is very minor and usually does not cause any lastly problems.
Likelihood to recommend: 9/10
In December 2018, we started to collect Member payments through Chronogolf, and completed the implementation/transfer phase from our previous management system. It was immediately apparent that Chronogolf was far more intuitive, and the customer service is a complete 180 from what we experienced with our previous system. The team at Chronogolf is readily available, and you can direct message them at almost any point during the day. Our main contact Mylene was great with training and answering all of our questions as well. We soon felt we made an excellent choice in Chronogolf. From the member side, they provide a Member Portal which allows our private members to set up automatic payments, see their current balance, see play history and keep an unofficial GHIN at the Club. Invoices are also automatically emailed to members at the first of each month, and cards kept on file are charged on the 15th. We provided our own instructions to members for how to activate their Chronogolf Member Dashboards, and as a result have had to so less admin work collecting and accounting for member checks and individual monthly payments.
The 2019 season was our first with Chronogolf, and our experience with the system from to this point has been stellar. From implementation and working with the onboarding and customer service teams, from opening day and throughout the season, Chronogolf has been the product we were looking for in a golf management system, even though we are a 9-hole private course that does not utilize tee times. We are using the management system to renew our memberships, pay GHIN fees as well as outstanding 2018 fees, check in members and guests at the first tee, charge guest fees before rounds, and send out monthly billing statements to members with outstanding balances. The 2018 golf season was our first with a golf management system, after years of using several third party tools to collect annual member dues, monthly fees, as well as guest fees at our golf course. We went with a management system [Chelsea Reservations] after some research that we thought would fit our needs. While the system proved adequate, it helped us realize what we really needed in our system, and we started to once again explore the various options most used in the golf industry. After much work to compare and trial a few our of top choices, we decided that Chronogolf would best suit our needs for the 2019 season...
I believe this question is not applicable at this time.
Likelihood to recommend: 9/10
30-day free trial, no credit card required.
Basic Plan Includes:
- Tee Sheet
- Event Management
- Business Intelligence Lite
- Online Booking
- 24/7 Support
- Promotional Engine
- Players Database
- Dynamic Pricing
- SMS Marketing
- Monthly Updates
- Pro Shop Register
- F&B Register
- Mobile App
- Business Intelligence
- Loyalty Program
- LS Payment