ARI - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate ARI's billing and invoicing capabilities for their efficiency and accuracy. They report that it streamlines the process, allowing detailed breakdowns of services and easy payment options via text or email. Users highlight the integration with payment platforms like PayPal and Square. However, some users mention issues with system freezing and duplicate invoice numbers. They also wish for more payment options and better automation for parts and labor rates. Of the 130 ARI users who gave detailed accounts of their use of Billing & Invoicing, 96% rated this feature as important or highly important.

Reviewers indicate that ARI's labor rates capabilities are valuable for setting and adjusting rates for different services. They appreciate the ability to pre-set rates, which helps with invoicing and projections. Users find it helpful to have multiple customizable rates, though some wish for more predefined options. They also mention the integration with ProDemand as a beneficial aspect. However, a few users note the need for better localization and more lines for fixed rates. Of the 62 ARI users who gave detailed accounts of their use of Labor Rates, 94% rated this feature as important or highly important.

Users report that ARI's quotes and estimates capabilities streamline the process of providing accurate cost projections. They appreciate the ease of converting estimates to invoices and the ability to send them via email or text. Reviewers find the transparency and professionalism of the estimates beneficial for customer trust. Some users mention the need for better customization and the ability to separate estimates from invoices in tax reports. Of the 107 ARI users who gave detailed accounts of their use of Quotes/Estimates, 93% rated this feature as important or highly important.

Reviewers highlight ARI's service history capabilities for providing comprehensive records of past services and repairs. They find it helpful for tracking vehicle maintenance, ensuring consistent service quality, and enhancing customer trust. Users appreciate the ease of accessing previous work completed and the ability to query customer and vehicle information. However, some mention difficulties in finding service history and wish for a preview capability for invoices. Of the 91 ARI users who gave detailed accounts of their use of Service History, 90% rated this feature as important or highly important.

Reviewers feel that ARI's work order management capabilities enhance efficiency by organizing tasks and tracking progress in real-time. They appreciate the ability to categorize work orders, assign tasks to employees, and keep everything neatly organized. Users find it helpful for managing stock and customers. However, some users wish for improvements in the search capability and the ability to duplicate work orders. Of the 88 ARI users who gave detailed accounts of their use of Work Order Management, 88% rated this feature as important or highly important.

Users report that ARI's VIN lookup capabilities save time and reduce errors by ensuring accurate vehicle details are included in invoices and service records. They appreciate the integration with Carfax history reports and the ability to scan VIN plates. Reviewers find it helpful for ordering correct parts and identifying vehicles. However, some users mention that the capability does not always work accurately and wish for more detailed vehicle information. Of the 93 ARI users who gave detailed accounts of their use of VIN Lookup, 86% rated this feature as important or highly important.