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ICANotes
5
72
4
26
3
17
2
5
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Better Notes, Less Typing.
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ICANotes - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
ICANotes overview
What is ICANotes?
ICANotes offers the most clinically robust mental health charting solution, featuring pre-configured, intuitive note templates for every discipline and care setting. Designed with mental health professionals in mind, these templates help you create detailed and compliant initial assessments, treatment plans, progress notes, and discharge summaries.
ICANotes is also a fully featured practice management solution for scheduling, forms and document management, patient communication, billing, and payments. With a fully HIPAA compliant patient portal and integrated telehealth, ICANotes is ideal for outpatient practices of all sizes.
All users receive priority 24x7 live phone and chat support and individual web-based training sessions from our team of in-house product-certified agents at no additional cost.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Ease of Use
Customer Support
User Interface
Patient Management
Staff Management
Client Management
ICANotes’s user interface
ICANotes pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.0
Ease of use
4.2
Customer support
4.3
Reviews sentiment
What do users say about ICANotes?
Ever since the “upgrade “ to Plus, the prescription service is a headache , such that on several occasions, the patients medications have not been listed because they have been automatically “discontinued “ leading to , at least on two occasions, medication errors.
Select to learn more
Who uses ICANotes?
Based on 130 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ICANotes's key features
Most critical features, based on insights from ICANotes users:
All ICANotes features
Features rating:
ICANotes alternatives
ICANotes
Starting from
35
/user
Per month
SimplePractice
Starting from
49
Per month
TherapyNotes, LLC
Starting from
59
/user
Per month
TheraNest
Starting from
29
/user
Per month
ICANotes pricing
Pricing plans
Pricing details:
User opinions about ICANotes price and value
Value for money rating:
To see what individual users think of ICANotes's price and value, check out the review snippets below.
Latasha B.
Clinical Director
Shakeeb H.
Owner and Provider
ICANotes integrations (5)
Integrations rated by users
We looked at 130 user reviews to identify which products are mentioned as ICANotes integrations and how users feel about them.
Integration rating: 4.5 (2)
“They validate the claims and make sure they are clean and submit them electronically”
TONYIA H.
ADMINISTRATIVE ASSISTANT
Integration rating: 5.0 (1)
Other top integrations
ICANotes customer support
What do users say about ICANotes customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ICANotes customer support.
A significant portion of users praise ICANotes for responsive, knowledgeable, and consistently available customer support.
Broad user base appreciates the helpful training resources, webinars, and step-by-step guidance for onboarding and troubleshooting.
Widely noted by reviewers, support staff are courteous, patient, and quick to resolve issues, even outside regular hours.
A minority of users report difficulty reaching support, slow response times, and unhelpful or insufficient problem resolution.
Support options
Training options
To see what individual users say about ICANotes's customer support, check out the review snippets below.
“Access to customer service is very good and when navigating ICANOtes + , very helpful.”
Charles M.
Nurse Practitioner, Psychiatry
“The teams are excellent if you have troubles and superior customer service!”
Vicki L.
Office Manager
“Cannot access telehealth using patients phone number.”
Maria H.
Psychotherapist
ICANotes FAQs
Q. What level of support does ICANotes offer?
ICANotes offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Phone Support, Email/Help Desk, Chat
