affordable, easy to use
Pros
easy to use, reports, stock take, ability to link to online bookings, client history, staff rostering
Cons
doesnt notify you when running out of credit therefore stops sending reminder texts to clients with no notification. doesnt alert you if client replies to a text other than Yes or No. for example if a client writes "no sorry" or messages to change an appointment time it does not notify us.
Have had problems trying to move appointments across dates, sometimes doesnt work and you lose the booking or it doubles up. Messages sometimes dont get sent to clients, replies sometimes dont come through at all so you dont know they have tried to confirm the appointment. Not sure if there is a way to put on ipad to give to clients to fill out their client card on first visit - that would be good
Hi there, Thanks for your review. Text credits are shown on the main dashboard so you can see how many credits you have.
You can also see unread replies from your clients even if they reply "No sorry". You can read previously read messages on the Marketing Menu under Display Messages.
Sending of messages will stop if you don't have any credits, so check your dashboard from time to time. .
You can open the client card of your client on the ipad and Select Client Mode at the top right for your clients to enter their details. Hope that helps!
We are not aware of any issues with the moving of bookings, our support team would love to hear more from you on this as we don't want any bugs creeping their way into the system and we would love to make it easier as well for you.
Rating breakdown
Likelihood to recommend: 6/10
Pros
It's easy, user friends for me and my clients. The online booking is great and the features are amazing. Best value on the market in my opinion.
Cons
Unable to get support (like actual assistance where you can talk it out)
They are quite responsive to emails but if your not a techy, then some issues can be harder to fix. Iv never had a severe problem with Neko though - just more setting up in the early days when it only had a few tabs hehe
Hi Ryan
Many thanks for your review. Appreciate it :)
Rating breakdown
Likelihood to recommend: 10/10
Easy to use especially on desktop computer, needs some software adjustments for booking payments on iPad/tablet
Pros
The layout is great and easy to use, you can navigate the whole site and where you need to go relatively quick, making booking payments and other sales is very easy! All round very satisfied.
Cons
I would like to be able to have the option to "right click" on bookings in calendar view to pay for the booking or cancel appointment etc, as if The appointment time has past or client wishes to pay early you can't make the booking payment from the dashboard and I then have to get onto my desktop computer to process a payment. Or to be able to go into search booking and have an option for payment there as you cannot pay there either. Would make booking payments easier on iPad as I don't have space for desktop computer setup - for iPad/tablet functionality I believe the software really needs to have this feature as I find it hard entering booking payments after appointment times.
Thanks for your review :)
We are glad to hear you are enjoying the software.
We do have the option to right click a booking to Pay or cancel. If you are on an iPad you just need to double tap the booking to bring up the same menu.
You can pay for a booking on the main dashboard by clicking the "Payment Required" button located on the right hand side under the Upcoming Bookings.
Hope that helps :)
Rating breakdown
Likelihood to recommend: 9/10
Pros
Absolute value for money, easy to operate with fantastic punctual support. Having used many other software systems in the past I highly recommend Neko for value for money
Cons
There is nothing that comes to mind that I don't like about Neko. It meets all my requirements in assisting me run my business.
Hi Travis, many thanks for your review! We're glad you are happy with Neko. We are always happy to develop new features in consultation with client needs, so make sure you get intouch if you would like to see something new :)
Rating breakdown
Likelihood to recommend: 10/10
Pros
This software is Simple, straight to the point, easy to use.
My clients have loved how easy it is to book their own appointments when it suits them.
Cons
I have had Clients tell me that they are having alerts (reminders) sent to them at 4am in WA.
I have yet to contact Neko Support to try and rectify this issue.
Hi Jacquie
Many thanks for your review. Appreciate it :)
Rating breakdown
$20 per month per employee
Contact Neko Software for detailed pricing
