Neko Pricing, Features, Reviews & Comparison of Alternatives

Neko

Web based salon management & scheduling software

4.63/5 (8 reviews)

Neko overview

Neko is a web-based appointment management software for salons & spas that can be accessed from multiple devices including smartphones, desktops and laptops. It can be used by small, mid-size and large salons operating in multiple locations.

The software uses a booking wizard to manage appointments and offers features such as SMS & email booking reminders, drag & re-size options, paid clients view and reporting options. The application helps salons to maintain regular communication with clients through targeted marketing campaigns, survey messages, automatic welcome messages and birthday messaging. The tool maintains a client database for better customer relationship management and targeted marketing & loyalty programs.

Neko also helps to manage employees, timesheets, rosters and bonuses in addition to generating reports on clients, employees, inventory, appointments and sales. The software provides automatic updates and data backup as well as secures the data using encryption technologies. Other features offered by Neko include gift card management, email marketing, commissions management, referral program, room/equipment management and multi-location support.

The software helps to streamline all retail transactions including sales, exchanges, refunds and gift vouchers while also taking care of stock accounting and purchase orders. Neko is used by hair salons, beauty salons & day spas and can be accessed over the internet using any browser type.
www.getneko.com

Pricing

Starting from
A$20/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Neko screenshot: Automated SMS and email reminders are sent to clients to reduce no-showsHow to make a bookingNeko screenshot: Customer details such as colour preferences, birthdays etc. are stored to help deliver customized serviceNeko screenshot: Inventory tracking helps to reduce waste and identify selling trendsNeko screenshot: Reports can be produced on sales, clients, bookings, inventory and employeesNeko screenshot: Reports on employee attendance, productivity and performance can be generatedNeko screenshot: Booking management featuresNeko screenshot: The application can be accessed on any type of device using any browser

Neko reviews

Value for money
Features
Ease of use
Customer support
  5.0
  4.6
  4.8
  4.8
jordan coffey

good but seems to have a few glitches.

Used daily for 1-2 years
Reviewed 2017-10-18
Review Source: Capterra

affordable, easy to use

Pros
easy to use, reports, stock take, ability to link to online bookings, client history, staff rostering

Cons
doesnt notify you when running out of credit therefore stops sending reminder texts to clients with no notification. doesnt alert you if client replies to a text other than Yes or No. for example if a client writes "no sorry" or messages to change an appointment time it does not notify us. Have had problems trying to move appointments across dates, sometimes doesnt work and you lose the booking or it doubles up. Messages sometimes dont get sent to clients, replies sometimes dont come through at all so you dont know they have tried to confirm the appointment. Not sure if there is a way to put on ipad to give to clients to fill out their client card on first visit - that would be good

Response from Neko


Hi there, Thanks for your review. Text credits are shown on the main dashboard so you can see how many credits you have.

You can also see unread replies from your clients even if they reply "No sorry". You can read previously read messages on the Marketing Menu under Display Messages.

Sending of messages will stop if you don't have any credits, so check your dashboard from time to time. .

You can open the client card of your client on the ipad and Select Client Mode at the top right for your clients to enter their details. Hope that helps!

We are not aware of any issues with the moving of bookings, our support team would love to hear more from you on this as we don't want any bugs creeping their way into the system and we would love to make it easier as well for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Ryan Thomas

Neko has grown into an essential part of my business which I love using

Used daily for 1-2 years
Reviewed 2017-10-17
Review Source: Capterra

Pros
It's easy, user friends for me and my clients. The online booking is great and the features are amazing. Best value on the market in my opinion.

Cons
Unable to get support (like actual assistance where you can talk it out) They are quite responsive to emails but if your not a techy, then some issues can be harder to fix. Iv never had a severe problem with Neko though - just more setting up in the early days when it only had a few tabs hehe

Response from Neko


Hi Ryan
Many thanks for your review. Appreciate it :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Katherine Hovey

Great for small home beauty salon!

Used weekly for less than 6 months
Reviewed 2017-10-18
Review Source: Capterra

Easy to use especially on desktop computer, needs some software adjustments for booking payments on iPad/tablet

Pros
The layout is great and easy to use, you can navigate the whole site and where you need to go relatively quick, making booking payments and other sales is very easy! All round very satisfied.

Cons
I would like to be able to have the option to "right click" on bookings in calendar view to pay for the booking or cancel appointment etc, as if The appointment time has past or client wishes to pay early you can't make the booking payment from the dashboard and I then have to get onto my desktop computer to process a payment. Or to be able to go into search booking and have an option for payment there as you cannot pay there either. Would make booking payments easier on iPad as I don't have space for desktop computer setup - for iPad/tablet functionality I believe the software really needs to have this feature as I find it hard entering booking payments after appointment times.

Response from Neko


Thanks for your review :)

We are glad to hear you are enjoying the software.

We do have the option to right click a booking to Pay or cancel. If you are on an iPad you just need to double tap the booking to bring up the same menu.

You can pay for a booking on the main dashboard by clicking the "Payment Required" button located on the right hand side under the Upcoming Bookings.

Hope that helps :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Travis George

Absolute value for money, easy to operate with fantastic puntual support

Used daily for 6-12 months
Reviewed 2018-06-28
Review Source: Capterra

Pros
Absolute value for money, easy to operate with fantastic punctual support. Having used many other software systems in the past I highly recommend Neko for value for money

Cons
There is nothing that comes to mind that I don't like about Neko. It meets all my requirements in assisting me run my business.

Response from Neko


Hi Travis, many thanks for your review! We're glad you are happy with Neko. We are always happy to develop new features in consultation with client needs, so make sure you get intouch if you would like to see something new :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jacquie Drage

Use Neko daily for at home Salon.Easy to use for myself and Clients when they book online

Used daily for 6-12 months
Reviewed 2017-10-21
Review Source: Capterra

Pros
This software is Simple, straight to the point, easy to use. My clients have loved how easy it is to book their own appointments when it suits them.

Cons
I have had Clients tell me that they are having alerts (reminders) sent to them at 4am in WA. I have yet to contact Neko Support to try and rectify this issue.

Response from Neko


Hi Jacquie
Many thanks for your review. Appreciate it :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Neko pricing

Starting from
A$20/month
Pricing options
Free trial
Subscription
View Pricing Plans

$20 per month per employee
Contact Neko Software for detailed pricing

Neko features

Automatic Reminders
Barcode Scanning
Customer Database
Customer History
Customer Loyalty Program
Employee Management
Gift Card System
Inventory Management
Inventory Tracking
Multi-Location
POS
Reporting & Statistics
Sales Reporting

API (70 other apps)
Activity Dashboard (72 other apps)
Automatic Notifications (78 other apps)
Discount Management (74 other apps)
Invoice Management (57 other apps)
Order Management (60 other apps)
Real Time Data (58 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Neko

Key features of Neko

  • Appointment management
  • Client history
  • Real time reporting
  • Sales trend analysis
  • Inventory tracking
  • Mobile access
  • Email reminders
  • SMS marketing
  • Email marketing
  • Sales reporting
  • Customer loyalty programs
  • Purchase orders
  • Productivity tracking
  • Calculate commissions
  • Order inventory
  • Encryption
  • Data import
  • Multi-location
  • Employee management
  • Gift card management
  • Invoicing
  • Barcode Scanning
View All Features

Benefits

• Neko is an online appointment management software that helps salons & spas to track bookings, manage employees, improve customer relations and track sales & revenue.

• The software offers various marketing features such as email marketing, SMS marketing, customer loyalty programs and targeted marketing using customer preferences and purchase history to improve revenues and customer relations.

• The tool generates sales reports, inventory reports, employee records and inventory reports to provide salon owners with real-time information on the productivity and efficiency of their business.

• The product helps to improve customer trust and loyalty by providing features such as walk-in-sales, refunds, product exchanges and gift vouchers.

• Neko offers free access to the salon software for solo operators and has capped its pricing at $69.95 per month irrespective of the number of employees, thus offering an affordable pricing structure.