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Neko

Web based salon management & scheduling software

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Neko Pricing, Features, Reviews and Alternatives

Neko product overview

Price starts from

20

Per month

What is Neko?

Neko is a web-based appointment management software for salons & spas that can be accessed from multiple devices including smartphones, desktops and laptops. It can be used by small, mid-size and large salons operating in multiple locations.

Key benefits of using Neko

• Neko is an online appointment management software that helps salons & spas to track bookings, manage employees, improve customer relations and track sales & revenue.

• The software offers various marketing features such as email marketing, SMS marketing, customer loyalty programs and targeted marketing using customer preferences and purchase history to improve revenues and customer relations.

• The tool generates sales reports, inventory reports, employee records and inventory reports to provide salon owners with real-time information on the productivity and efficiency of their business.

• The product helps to improve customer trust and loyalty by providing features such as walk-in-sales, refunds, product exchanges and gift vouchers.

• Neko offers free access to the salon software for solo operators and has capped its pricing at $69.95 per month irrespective of the number of employees, thus offering an affordable pricing structure.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Knowledge Base

Training options

Videos

Neko pricing information

Value for money

4.6

/5

14

Starting from

20

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Neko features

Functionality

4.4

/5

14

Total features

50

6 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Multi-Location
Point of Sale (POS)
Alerts/Notifications
Billing & Invoicing
Customer Database
Sales Reports

Functionality contenders

Neko users reviews

Overall Rating

4.3

/5

14

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.67/10
Rating distribution

5

4

3

2

1

9

2

2

0

1

Pros
Value for money, great analyses, tailor-made beauty salon software, good customer service. Very helpful tool to analyse our sales, follow the staff's turnover.

EM

Erika M.

Love the software it’s so easy and can log on anywhere phones iPad and computer I love it.

SB

Samantha B.

Absolute value for money, easy to operate with fantastic punctual support. Having used many other software systems in the past I highly recommend Neko for value for money.
AvatarImg

Travis G.

Cons
Doesnt notify you when running out of credit therefore stops sending reminder texts to clients with no notification. Doesnt alert you if client replies to a text other than Yes or No.

jc

jordan c.

Sometimes I find I've entered the wrong curreny and can't change the sale without cancelling transaction and starting again.

TB

Terrie Badullovich B.

Consistently unhelpful, it’s a work it out yourself approach. So if you’re not tech savvy, expect to struggle.

KB

Kate B.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Absolute value for money, easy to operate with fantastic puntual support

Reviewed 4 years ago
Pros

Absolute value for money, easy to operate with fantastic punctual support. Having used many other software systems in the past I highly recommend Neko for value for money

Cons

There is nothing that comes to mind that I don't like about Neko. It meets all my requirements in assisting me run my business.

Vendor response

Hi Travis, many thanks for your review! We're glad you are happy with Neko. We are always happy to develop new features in consultation with client needs, so make sure you get intouch if you would like to see something new :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Neko software review

Reviewed 2 years ago

Good. Which the basic fee included the reminder to clients.

Pros

1. Of recent, the information about Corona Virus and keeping up to date with the worlds changes through the challenges of operating a business. 2. The online help chat with quick turn around response.

Cons

Needing to pay for the "add on's" for things like the reminder emails to clients, or txts to the clients. I dont use these and do these functions manually to avoid a higher subscription.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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good but seems to have a few glitches.

Reviewed 5 years ago

affordable, easy to use

Pros

easy to use, reports, stock take, ability to link to online bookings, client history, staff rostering

Cons

doesnt notify you when running out of credit therefore stops sending reminder texts to clients with no notification. doesnt alert you if client replies to a text other than Yes or No. for example if a client writes "no sorry" or messages to change an appointment time it does not notify us. Have had problems trying to move appointments across dates, sometimes doesnt work and you lose the booking or it doubles up. Messages sometimes dont get sent to clients, replies sometimes dont come through at all so you dont know they have tried to confirm the appointment. Not sure if there is a way to put on ipad to give to clients to fill out their client card on first visit - that would be good

Vendor response

Hi there, Thanks for your review. Text credits are shown on the main dashboard so you can see how many credits you have. You can also see unread replies from your clients even if they reply "No sorry". You can read previously read messages on the Marketing Menu under Display Messages. Sending of messages will stop if you don't have any credits, so check your dashboard from time to time. . You can open the client card of your client on the ipad and Select Client Mode at the top right for your clients to enter their details. Hope that helps! We are not aware of any issues with the moving of bookings, our support team would love to hear more from you on this as we don't want any bugs creeping their way into the system and we would love to make it easier as well for you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Optional to setup for clients

Reviewed 2 years ago

I know you guys keep improving your software cause this 3 years I can see the difference. But I believe that can be better

Pros

If there is a optional to set up what we can see on the schedule. For example, on the schedule screen, when the mouse(arrow) go or right click the scheduled appointment, we can see the basic details, like name, phone number, booking time , services & comment etc. but we cannot see the card number, cause we basically just located the client with card numbers not their name or phone number. So we need to open another page to use there phone number / name and search them out, click in to their profile, and also scroll down to the bottom and check the card number and find their card out.

Cons

Let us choose what we hope to display on the scheduled appointment (the little box when we right click the scheduled appointment) / add display “card number”

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Functional, Great Value for Money

Reviewed 2 years ago

Really great, it’s easy to use and pretty good value for what you get.

Pros

I love the layout and how easy Neko is to use! It is so customisable if you want it to be or you can use it for basic needs too. It’s easy to store client info and make bookings too. It has different payment options too which enable you to use the software with most payment systems

Cons

Sometimes it could be a little buggy and freeze but they have since seemed to correct this in the last few months I haven’t had an issue.

Neko FAQs and common questions

Q. What type of pricing plans does Neko offer?

Neko has the following pricing plans:
Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Neko?

Neko has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. Does Neko support mobile devices?

Neko supports the following devices:
Android, iPad, iPhone


Q. Does Neko offer an API?

No, Neko does not have an API available.


Q. What other apps does Neko integrate with?

Neko integrates with the following applications:
Stripe, Slack, Mailchimp, Braintree, Xero


Q. What level of support does Neko offer?

Neko offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base

Common Neko comparisons

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