Shortcuts Reviews

I started from the begin| ! Was a wise move on my side ...

None ...It wasn't so easy for me personally change in mind set and moved forward and learned a new and better wat 4

This salon software is so user friendly. It is easy to train my staff to use this. We use Shortcuts to schedule clients appointments and for point of sale. The variety of reports and marketing lists is great.

We really have not had any problems with Shortcuts. If we could not figure something out, the support is outstanding.

It looks nice

Its useless, not user friendly, over priced and very basic

Familiarity and ease of use. company is always trying to improve functionality and features

i wish I had remote access to all features at any time like mind/body

The amount of things it can do for the cost.

Could have more robust reporting and customization of reporting.

a number of good reports (KPI's) are generatd

the data base lacks structure, we are a high volume barbershop providing 750 to 900 services per week. We have numerous clients with similar names, including father and son, brothers etc. To better differentiate, our clients if you data base configuration included a filed for middle initial, and last name suffixes such as Jr, Sr, 1st, 2nd 3rd etc it would make it easier to correctly identify the correct client. If the wrong client is selected it can result in improperly cutting their hair as the notes are wrong because it its not the correct client. Also you need to establish a daliy report that provides hair cut times

Shortcuts software is extremely user friendly in our salons. They have an expansive educational library on their website that make training new staff a breeze.

The only downfall we have with Shortcuts is its not a true shared database. We have multiple sites so having one pool of client data would be ideal. They have work arounds like global clients but it creates duplication in the files and data per site.

The technical support are quote knowable and mostly friendly.

There is no social media integration. Average wait time on the phone for tech support is at least 20 minutes, in a busy salon that loses money. Their system is very old school based, not very intuitive. The Gift voucher system is so counter intuitive, really hard to find old gift voucher numbers. They lock you into a 3 year contract and I believe that is the only way they keep customers. Their pricing...

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Very easy to setup and use. So many features from inventory to customer appreciation to scheduling clients with one to many employees. I know a few salons that use this software and love it. All in one package for everything you would need to run a salon/spa.

The only thing I was not happy with was that the credit card software was an add-on (like most software platforms) and since we are an education facility we had to go with the standard package. This means you have to have another solution for a standalone credit card processing device if you are not willing to pay to use the built-in module.

Reletively easy to use. Secuity levels. Reports. Friendly contacts. Remote access. History log. Email and texting abilities. Daily auto backup. Client history.

The below need work before we can use them. Waitlist use. Walkin manager. Online booking.

- Online Booking - Client Booking App. - Cloud Appointment Book - Staff Anywhere Schedule Access - Remote Access - Visually Appealing - Touch Screen Friendly - Easy to Use - Always Innovative - Consistent Training Available through Webinars, Email Articles, & You Tube Videos - Helpdesk is always willing to help

Maybe the wait time on the Help Desk, but that is to be expected during peak hours. They recently added a call back feature if you don't want to wait on hold. That sure is a plus.

I feel that this is THE most easiest software to learn, use + train others to use. It’s so user friendly and simple and we have never had any one of our staff have a problem using it. The business reports, marketing, inventory + online appointment sections are incredible and keep our business running smoothly and effectively. I also love the 24/7 customer care that’s available at any time if you need them.

There is nothing that I don’t like, It’s always been a pleasure even after all these years of using shortcuts.

I love the clean and professional look of shortcuts. I like that there are so many things you can do from booking appointments, marketing to clients, and even auto scheduling reminder or no show texts and emails.

The two things I would like to add to shortcuts is the ability to keep card information on file to charge no show or cancellation fees as well as a way to be able to txt clients and have them respond. Right now we have to use a third party for each of those features.

Realmente no puedo decir algo en concreto q me haya gustado mas, porque realmente todas sus funciones son vitales para llevar un negocio, tiene mogollon de detalles que te hacen super facil una buena gestion sin llevar trabajo alguno......estas al corriente de todo en todo momento.......solo tienes q pensar que te gustaria saber y te aseguro que este programa lo tiene.....es increible!!!!!!

De momento a dia de hoy no hay nada q extrañe porque lo tiene todo

I love the ease of use of this product. Our daily day to day operation would be so much more difficult without Shortcuts. Shortcuts keeps everything organized and running smoothly.

The only down side to this software, when using the online booking feature, everything is a-la-cart. It is an issue for the salon industry, since we often book clients back to back. For example, one client would be a color and cut, during their processing time for the color, we could book another client in there. Not all clients know to book the color with a blowdry/cut, some only book the color portion which does not always leave us enough time to fulfill their request.

Shortcuts is an out of date and overly expensive salon software which doesn't have the capabilities that it advertises. The reporting feature is useless and makes it impossible to know how your business is performing. They don't even have a good client retention report that is easily accessible, which we consider our most important KPI. There is no option to use the full features of the software...

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Lack of remote capabilities, poor reporting, poor online booking system & app. Not great for use on an iPad. It's just outdated and doesn't evolve quick enough.

Shortcuts is so user friendly. It was a very smooth transition in our salon when we started using it. I like that you can do multiple functions at the same time without losing any information. The variety of reports is very helpful. Shortcuts customer service is fantastic! Someone is available to help you 24/7 with any question or challenge.

There hasn't been anything that I haven't liked about Shortcuts. If I am unsure of how to do something, support will walk me through it.

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Thank you so much for the kind words, and huge congrats on making it to the Salon Today Top 200 Salons. We love having Eikonic House of Barbers in the Shortcuts family.

Shortcuts Software makes it easy to book and keep track of client history and services. Great business reports and training videos help us to keep out business on track.

We like using the Set & Forget email marketing program, but would like to see more art options, and styles to create more attractive emails.

Reports, customer service, personalization

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Loved that I could get a custom app for my own salon without having to spend thousands on my own developer. My clients love that they can book online from the app or Facebook/Google. Love that I can take deposits for appointments if I need to and that the checkout process for clients is so easy and can be done right from the chair! (we use a tablet with the app to do this part).

While I haven't had to call the help desk much, there might be a bit of a wait on the phone, would love to have the help desk available on chat and live during biz hours. Other than that, no complaints, it helps me run my salon smoothly and I'm happy about that!

I love looking up reports on how the salon is doing as a whole as well as individual!I like in a second being able to tell a client when she last visited us what she paid ect.

Client look up will only show you so many names and then u have to switch your look up by phone number or last name,which we cant always recall

Easy to use. Support is great, anytime we have a question or problem someone helps. able to log in from home and girls can see schedule on phone.

Need to be able to color code clients. we have clients that have special prices and time we need. would be nice if they would be color coded so we can see that when they come up to pay.

When the cloud functionality is working where I can access the software from a remote location.

The software itself feels very antiquated. It is my no means a user friendly interface. My stylists and staff complain about using this product on a daily basis. Support from Shortcuts has been an issue as well. Being an east coast based salon, their non-emergency tech support doesn't open until 9 am Pacific which has presented problems if I need assistance or have an issue. Training on the product was less than stellar as well and was condensed because the trainer was going on vacation and wanted to have things wrapped up before he left. Unfortunately I am forced to use this overpriced, hard to use software because my franchisor has made it mandatory and I have no choice. There are so many other options available that are easier to use and less expensive.

I do all my training with this software. It’s easy for me to train with, user friendly, simplified steps. Step-by-step process which eliminates error.

At the check out if another service/product is added on after ‘confirmation’ is clicked, you have to put in 0.00 to the EFT to combine the whole price. Confusing to train on.