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Reply Logo

AI-powered sales engagement platform for SDR teams

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Reply - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: September 2026

Reply overview

What is Reply?

Reply.io helps sales teams book more meetings with less effort using AI-powered, multichannel outreach.

It’s a sales engagement platform built to help reps and agencies connect with the right prospects, start conversations at scale, and book more meetings — all without the manual work.

Use AI to find leads, write emails, follow up across channels, and even chat with website visitors, automatically. Perfect for growing sales teams, agencies, and anyone tired of chasing cold leads.

Key features:

- AI SDR that works for you;

- Built-in B2B database;

- Multichannel outreach;

- Findy Chrome Extension;

- AI-powered personalization;

- Email Deliverability Suite.

What makes Reply different:

- Your own AI SDR that doesn’t just automate, It actually learns your product and adapts your outreach.

- Whitelabel available. Perfect for agencies that want to offer a branded solution.

- Agency Growth Hub. Purpose-built tools for lead gen agencies: dashboard, API, client management, bulk actions.

Starting price

49per user /
per month

Alternatives

with better value for money


Pros & Cons

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Verified reviewer profile picture

Features

Ease of Use

Campaign Creation

Pricing

Improvements

Do you work for Reply? Manage this product listing

Reply’s user interface

Ease of use rating:

Reply reviews

Overall rating

4.6

/5

95

Positive reviews

84

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.84/10
Rating distribution

5

4

3

2

1

70

16

4

3

2

Pros
“You can complete control of how you want your campaigns to launch and there are a lot of resources available on their site to help you with your goals.”
Verified reviewer profile picture

Milan N.

Marketing Manager

“This can negatively affect the user experience, but I still like the performance of Reply.io.”
Verified reviewer profile picture

Arzu Ö.

Digital Marketing Manager

“Sometimes you have to follow too many steps for very simple actions.”
Verified reviewer profile picture

Arzu Ö.

Digital Marketing Manager

Cons
“Specifically, the contact to account relationship was not working adequately, which is critical for us; contact records from Reply were being imported into Salesforce with the Account missing and thus created a bunch of company-less prospects.”
MN

Matt N.

Director

“You don't want to bombard your prospects with numerous emails.”
Verified reviewer profile picture

Milan N.

Marketing Manager

“I was billed for months because of those auto-charge policies, having not logged in once.”
CZ

Carl Z.

Owner

Who uses Reply?

Based on 95 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Computer Software
Information Technology and Services
Information Services
Internet
Others

Use cases

Sales Engagement Platform
Sales Enablement
Sales Force Automation
Sales Content Management

Reply's key features

Most critical features, based on insights from Reply users:

Email management
Collaboration tools

All Reply features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
AI writing assistant
Alerts/Notifications
API
Appointment scheduling
Audio file management
Audio/Video recording
Auto-Dialer
Business process automation
Calendar management
Call recording
Campaign management
Client management
Collaboration tools
Communication management
Contact database
Contact management
Content library
Content management
CRM
Customizable templates
Dashboard
Data import/export
Drag & drop
Electronic signature
Email management
Email marketing
Email templates
Email tracking
For sales teams/organizations
Interaction tracking
Lead capture
Lead generation
Lead management
Lead nurturing
Lead scoring
Meeting management
Performance management
Performance metrics
Personalization
Prospecting tools
Real-Time data
Reporting/Analytics
Reporting & statistics
Sales activity management
Sales automation
Sales pipeline management
Sales reports
Sales trend analysis
Scheduling
Search/Filter
Social media integration
Strategic planning
Task management
Template management
Templates
Third-Party integrations
User management
Workflow management

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Starting from

49

/user

Per month

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Pipedrive logo

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Reply pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Email Volume

49

/user

Per month

Features included:

  • Starts from 1.000 active contacts
  • Email Automation
  • Unlimited mailboxes
  • Unlimited email warmup
  • Unlimited contact storage
  • Unlimited emails monthly
  • 1 user
  • Centralized inbox
  • Anti-spam & deliverability suite inbox

Multichannel

89

/user

Per month

Features included:

  • Unlimited Active contacts
  • Multichannel automation
  • 10 mailboxes / user
  • Unlimited email warmup
  • Unlimited contact storage
  • Unlimited emails monthly
  • $ for additional users
  • Centralized inbox
  • Anti-spam & deliverability suite inbox

Agency

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Unlimited clients
  • Email Automation
  • Unlimited mailboxes
  • Unlimited email warmup
  • Unlimited contact storage
  • Unlimited emails monthly
  • Unlimited users & clients
  • Centralized inbox
  • Anti-spam and deliverability suite
  • Agency Dashboard
  • Roles and permissions
  • Dedicated Support
  • Unified team workspace

AI SDR

500

Per month

Features included:

  • AI-created ICP
  • High-accuracy emails
  • Starts from 1.000 active contacts
  • Unlimited mailboxes
  • Unlimited contact storage
  • Unlimited users & clients
  • Centralized inbox
  • 1.000 Real-time B2B contacts
  • Autopilot & Copilot Modes
  • Multichannel automation
  • Unlimited email warmup
  • Unlimited emails monthly
  • Anti-spam & deliverability suite inbox

User opinions about Reply price and value

Value for money rating:

To see what individual users think of Reply's price and value, check out the review snippets below.

“You can complete control of how you want your campaigns to launch and there are a lot of resources available on their site to help you with your goals.”
Verified reviewer profile picture

Milan N.

Marketing Manager

“This can negatively affect the user experience, but I still like the performance of Reply.io.”
Verified reviewer profile picture

Arzu Ö.

Digital Marketing Manager

Reply integrations (9)

Integrations rated by users

We looked at 95 user reviews to identify which products are mentioned as Reply integrations and how users feel about them.

Integration rating: 2.0 (1)

Very critical we were able to integrate since Salesforce is what we use internally for order management, and ServiceChannel did exactly that

Verified reviewer profile picture

Andrew O.

Central Support - Senior Team Lead

Reply customer support

What do users say about Reply customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Reply customer support.

Widely noted by reviewers, Reply's customer support is exceptionally fast, often responding within minutes at any hour.

A number of users highlight the support team's deep product knowledge and willingness to resolve issues thoroughly.

Multiple users appreciate the friendly, patient, and proactive approach of both customer support and client success teams.

Support options

Faqs/forum
24/7 (live rep)
Knowledge base
Email/help desk
Chat

Training options

Webinars
In person
Documentation
Videos
Live online

To see what individual users say about Reply's customer support, check out the review snippets below.

“support is amazingly fast and accurate.”

DL

David L.

Owner

“Perhaps the worst support I've ever seen from a paid web service”

DB

Dan B.

CEO

Reply FAQs

Q. Who are the typical users of Reply?

Reply has the following typical customers:
Small Business, Large Enterprises, Mid-size Business

These products have better value for money


Q. What level of support does Reply offer?

Reply offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat

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