Reply Pricing, Features, Reviews & Comparison of Alternatives

Reply

Sales enablement and sales automation platform

4.65/5 (85 reviews)

Reply overview

What is Reply?

Reply is multichannel sales engagement platform which automates personal email outreach, calls, and tasks, while Sales can focus on what really matters - closing deals. Reply helps Sales teams orchestrate a mix of automated and manual communication touchpoints across multiple channels and create personalized sales journeys according to their sales playbooks.

Reply’s new functionalities now cover the six stages of a sales cycle and automate a majority of manual, routine tasks. The first stage - sales prospecting is now easier due to the new Chrome extension, which allows users to discover prospects in Gmail, LinkedIn, or browsing the web. The new extension allows users to find emails right from the plugin and push prospects to multichannel sequences in Reply. The Chrome extension brings context, communication history and the ability to reach out via email, calls or social networks to a prospect.

The lead nurturing, qualified sales opportunity and retention stages are covered with Reply’s new multichannel sequences, which allows users to combine personal emails and follow-ups, cloud calls, tasks, and social touchpoints as steps in a sequence and automate the process of engaging leads and customers according to a sales playbook. Due to the new integration with Vidyard, the leading video platform for business, Reply users can add personalized videos to emails and increase prospect engagement.

Based on the steps in a multichannel sequence, Reply automatically generates daily tasks available in the Chrome extension’s Task dashboard. Users can create additional tasks manually connected to the lead qualification and negotiation stages, execute these tasks, make calls, leave notes, log call results, and sync the data with a CRM.

Reply includes a sequence wizard through which users can create and manage multiple sequences. Users can add steps to create a sequence of outreach and follow-up emails, calls, social touches, and tasks, customize the subjects and body text of messages, schedule emails to be delivered at peak hours, and select contacts to be included in the email list, before reviewing and launching their campaign.

Contacts can be added from imported lists, or identified within the app itself, with users able to create ideal prospect profiles and search for contacts based on a range of values from within these profiles, such as company, title, experience, and more.

Reply also offers automatic response classification, sorting responses within the inbox according to their content. Users can view how many respondents are interested or not interested at a glance, and can customize the way responses are sorted by renaming the email statuses. Outbound emails can be tracked, giving users insight into delivery, open, click, and response rates, as well as any bounced emails and ‘Out of Office’ replies. Email copy can be A/B tested to optimize campaign performance, and reports can be delivered to users’ inboxes daily, weekly, or monthly.
reply.io

Pricing

Starting from
$70/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Brazil, Mexico

Supported languages

English, Portuguese, Russian, Spanish
Reply screenshot: Reply Chrome extensionReply screenshot: Multichannel sequencesReply screenshot: Cloud callsReply screenshot: Vidyard GoVideo integrationReply screenshot: Task dashboard in Chrome extensionReply screenshot: Analytics and stats

Reply reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.6
  4.5
  4.7
Zee Gimon

Make your emails reach your customers

Used weekly for 2+ years
Reviewed 2019-03-29
Review Source: Capterra

We use Reply.io for following up our website leads. We have tried several instruments (SendGrid, MailChimp, HubSpot emails) before switching to Reply.io and so far it was the best instrument. Our response rate has increased by almost 10% due to Reply.io.

Pros
- because there is not a lot of HTML involved in the formatting of the email, the letters get directly into the inbox (unlike Promotions or Spam), which is the main benefit of this emailing instrument. - it's convenient to create email chains and track notifications and responses. - there are team plans for collaboration and you can see the activity of your colleagues, which helps a lot when you need to create statistics for the marketing department.

Cons
- the absence of the HTML formatting is both a blessing and a curse. It is hard to highlight things in the email sometimes, but it pays off well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ratko Ivanovi¿

Made my outreach a walk in the park!

Used weekly for 6-12 months
Reviewed 2016-07-15
Review Source: Capterra

I came in contact with Reply as I was looking for a tool to streamline and optimise my sales outreach. We don't do mass cold mailing, rather research each lead and personalise the emails. And we personalise the follow-ups if they don't respond right away. We personalise them using a template, so we can do mail merge when we send emails (a bit more complex than usual, but it still works). The ideal tool would have the options of a simple CRM, with personalisation lines, a way to send emails and to automate follow-up emails. The reason we chose Reply, and why I'm quite happy with it, because it has all of the features I required + multi-variate testing and most importantly, a great way to do reporting (I love they have a way to qualify the leads as well based on their responses, quite good when you're analysing the results). Customer support is quite responsive and they were quite interested in discussing some probable new features, which I quite like. The pricing is a bit high for a low amount of emails, but as we focus more on qualifying the cold leads, it wasn't an issue on my end. For mass mailers on huge lists, it may be. But again, this isn't a tool for spammers, rather for those that want to do smart outreach. To put some proof in it, we had a 55% average open rate for our cold emails, and a 40% reply rate. Which is quite high for cold campaigns.

Pros
It's easy to setup, easy to use, easy to customise each email and you can get a small preview of how it looks. And the automation part is quite powerful with reporting as well as lead qualification. I liked those parts the most + you can test some variations for every email in the journey. I would say they encompassed all the features for a simple and a complicated users (the most essential, valuable ones, at least)

Cons
It's hard to organise lists, and list management is a bit strange. Pricing is high per number of contacts, although it didn't bother me as we sent it to smaller lists.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Painful and unusable

Used daily for 6-12 months
Reviewed 2019-07-09
Review Source: Capterra

Honestly, we are looking for a new vendor for this service, and would recommend anyone looking for this type of service to find another one. I never write reviews for anything, and my experience with Reply has finally pushed me to be angry enough to do so.

Pros
The price of the software is reasonable.

Cons
There are so many areas in this software where something that should be easy to do ends up taking five times longer than it should. Whether it's loading data, managing people and campaigns, or logging responses you can expect a lengthy, annoying and confusing process based on an architecture that must have been devised by Byzantine Kafka enthusiasts. When you reach out to support they are prompt in responding, but totally unhelpful. They mainly just point out what you've usually already figured out by then - that the only way you are going to get the very reasonable thing you are trying to do done is going to be incredibly time consuming, and draining. My favorite (said sarcastically) support guy there is one who, after telling you that you will spend the next three hours updating contacts one-by-one because the system is incompetently built, will then send you silly thumbs up gifs. Now, I enjoy a good gif as much as the next guy, but there is a time and place, and sending a funny gif to someone you've just doomed to several hours of inane data entry is next-level tone deaf.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Taras Talman

Cool stuff for cold email outreach

Used daily for 2+ years
Reviewed 2018-06-06
Review Source: GetApp

Pros
Easy and intuitive design; No worries about getting to spam lists; It's not ESP - it's just a tool that automates your sales process Great support

Cons
For early stages price pretty high. But it`s shouldn't be Reply`s problem ) Sometimes there are prospects in my list with passing variables. Reply stops such campaigns. I wish it stops only those incomplete leads. Because it's not an issue to search them in the whole pack without any filter

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gustavo Medina

I couldn't do my job without it!

Used daily for 6-12 months
Reviewed 2017-10-18
Review Source: Capterra

Pros
I like how easy it is to use for all my email campaigns. It works great for both cold-email prospecting campaigns and for post-call follow-up reminders. It provides me with a constant flow of leads and produces real results for our sales team. I use the metrics to focus on prospects who are engaging with my emails. I also use the tasks to convert more leads.

Cons
Better duplicate name recognition because I sometimes add prospects twice. Everything else is great!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Reply pricing

Starting from
$70/month
Pricing options
Subscription
Free trial
View Pricing Plans

Pricing is based on the number of people contacted per month, and is billed on a per user, per month basis. Pricing for individual users starts from $70/user/month, paid monthly, to contact 1000 people per month. 20% discount is available for annual payments.

Small Team package, 3 team members - $200/month
What you'll get: 3 user licenses included, $70 per additional user, Contact 30,000 people per month, Team Edition, All features included.

Scaling Sales package, 5 team members - $300/month
What you'll get: 5 user licenses included, $60 per additional user, 10K email validations included, Team Edition, All features included.

Predictable Revenue package, 10 team members - $500/month
What you'll get: 10 user licenses included, $50 per additional user, 20K email validations included, Team Edition, All features included.

Reply features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Collaboration Tools
Contact Database
Customizable Templates
Data Import/Export
Email Integration
Real Time Data
Reporting & Statistics
Sales Analytics
Sales Reporting
Third Party Integration

Activity Tracking (75 other apps)
Contact Management (75 other apps)
Lead Capture (57 other apps)
Lead Management (75 other apps)
Search Functionality (80 other apps)
Workflow Management (58 other apps)

Additional information for Reply

Key features of Reply

  • A/B testing for email copy
  • Advanced reply detection
  • Automatic classification of replies
  • Automatic follow-ups
  • Automatic timezone detection
  • CRM integrations
  • Campaign creation wizard
  • Campaign performance tracking
  • Cloud calls
  • Contact import
  • Contact profiles & conversations
  • Custom delay between emails
  • Custom email statuses
  • Daily, weekly & monthly performance reports
  • Duplicate detection
  • Email personalization
  • Email quality check
  • Email scheduling
  • Email template creation
  • Intelligent email sorting
  • Multichannel sequences
  • Open, click & reply tracking
  • Out of Office & bounce replies detection
  • Reporting & statistics
  • Targeted lists
  • Task dashboard
  • Task flow
  • Team collaboration
  • email validation
View All Features

Benefits

Discover prospects anywhere from the web, and add them to Reply with the new Chrome extension. Find emails right from the plugin and push prospects to multichannel sequences in Reply.

Engage your leads with automated multichannel sequences - combine personal emails and follow-ups, cloud calls, tasks, and social touchpoints as steps in a sequence and automate the process according to a sales playbook.

Execute tasks, make calls, track prospect activity and sync data with your CRM.

Responses are automatically sorted into folders based on their content, giving users an at-a-glance view of how many responders are interested or do not wish to be contacted again, and email statuses can be customized to change how responses are sorted.

Team members can collaborate in Reply and share contact lists and email templates, with administrators able to control the role and status of each team member, and divide campaigns between users.

Email delivery, open, click, and response rates can all be tracked, as well as any bounced messages and Out of Office messages, and users can A/B test email subjects and body text to optimize performance.