Pros
We switched to SalesNow from a much pricier product and couldn't be happier. Not only is SalesNow VERY affordable for our company, we are able to customize and tailor SalesNow to suit our unique sales needs. The customer support is AMAZING! Our Account Manager, Caleb, continues to go above and beyond! I have recommended SalesNow to many of our clients and wouldn't hesitate to recommend to anyone needing a highly customizable, versatile, affordable sales solution.
Cons
There are very few cons. Anything challenging we've encountered, we've been able to find a solution or workaround, thanks to our account manager and the development team.
Rating breakdown
Our experience with SalesNOW has been fantastic - from the migration, through continued support, and very quick response times, to new projects.
Pros
The software is easy to understand and use, even for those who are not so technically savy.
Cons
That our salesmen don't use it to it's fullest capability.
Rating breakdown
Likelihood to recommend: 10/10
Overall a very positive experience. Very good and accessible tech support. Good price point. Has all the features I "need" (would like to be able to scan business cards with OCR directly into database).
Pros
The lower cost as compared to other options.
The minimalist design - I use a fairly high percentage of the available features, whereas other products I looked at, I would have utilized a very small percentage of the available features (and consequently would have paid for a lot of features I would never use).
Cons
It is quite slow at times, especially when sorting / filtering / searching.
Lack of ability to scan business cards.
Clunky navigation at times. For example, when entering a new company and then adding a contact, once saved, it goes back to my main screen of alphabetically listed companies. Then I have to find the company again, open it, and add another contact.
Rating breakdown
Likelihood to recommend: 7/10
I was able to solve all of my challenges with SalesNOW either directly, or through "work arounds" that our Account Manager [SENSITIVE CONTENT HIDDEN] could come up with. Every time I thought I had a challenge we could not overcome, [SENSITIVE CONTENT HIDDEN] always had an answer. Customer Support is KEY when choosing a CRM, and we made the right choice going with SalesNOW as [SENSITIVE CONTENT HIDDEN] proved time and time again by setting up meetings and responding promptly to all inquiries. A proper Account Manager can not be understated. Having been pitched numerous software, I could always quickly delineate which reps would not be good at following up on concerns, and in this case, we certainly made the right choice.
Pros
Integration with our existing business processes was easy and the ability to add unlimited custom fields was a big plus for us. It included many of the things other CRMs did not including audit trail, ability to limit certain users to see specific information, and allowed us to reach a certain level of details other CRMs simply could not provide. Setup was quick and I liked the fact I could set it up myself easily vs waiting weeks on other people such as with other CRMs that mandate you make the changes through them.
Cons
It's hard to find things I did not like. Maybe that the software does not integrate via Zapier (yet) for other more advanced third party software integrations (as of the time I am writing this review).
Rating breakdown
Likelihood to recommend: 10/10
SalesNow allows my entire staff to see the sales process from beginning to end. Ops and admin departments have access to all the info they need for scheduling, installing and billing. Sales Team can design a system, present a proposal and agreement, both in person or remotely, with their computer/tablet/phone. Works great even when there is no Wi-fi. Electronic signature will add another positive, time-saving dimension to our sales process. Sales reps always know where they stand, numbers-wise, and can manage their production better. Our rep and his team are always accessible, respond to emails and calls ASAP, and work closely with our group frequently. They're not afraid to think outside the box. And they really care.
Pros
Easy to use. Great pricing. Best customer service.
Cons
Constant Saving is tiresome but probably necssary.
Hey Neil,
Thanks for your great review! :)
We appreciate your feedback on constant saving and you can be reassured that we will look to better accelerate the process. Your great points on why you choose/keep us reminds us why we do what we do. We are in this partnership for the long haul! Thanks again! :)
- Jason Durst, Chief of SalesNOW Client Happiness
Rating breakdown
Likelihood to recommend: 10/10
$19.95 per user, per month for up to 500,000 records per account. Charges apply for additional records.
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