SalesNOW Reviews

We switched to SalesNow from a much pricier product and couldn't be happier. Not only is SalesNow VERY affordable for our company, we are able to customize and tailor SalesNow to suit our unique sales needs. The customer support is AMAZING! Our Account Manager, Caleb, continues to go above and beyond! I have recommended SalesNow to many of our clients and wouldn't hesitate to recommend to anyone needing a highly customizable, versatile, affordable sales solution.

There are very few cons. Anything challenging we've encountered, we've been able to find a solution or workaround, thanks to our account manager and the development team.

The software is easy to understand and use, even for those who are not so technically savy.

That our salesmen don't use it to it's fullest capability.

The lower cost as compared to other options. The minimalist design - I use a fairly high percentage of the available features, whereas other products I looked at, I would have utilized a very small percentage of the available features (and consequently would have paid for a lot of features I would never use).

It is quite slow at times, especially when sorting / filtering / searching. Lack of ability to scan business cards. Clunky navigation at times. For example, when entering a new company and then adding a contact, once saved, it goes back to my main screen of alphabetically listed companies. Then I have to find the company again, open it, and add another contact.

Integration with our existing business processes was easy and the ability to add unlimited custom fields was a big plus for us. It included many of the things other CRMs did not including audit trail, ability to limit certain users to see specific information, and allowed us to reach a certain level of details other CRMs simply could not provide. Setup was quick and I liked the fact I could set it up myself easily vs waiting weeks on other people such as with other CRMs that mandate you make the changes through them.

It's hard to find things I did not like. Maybe that the software does not integrate via Zapier (yet) for other more advanced third party software integrations (as of the time I am writing this review).

Easy to use. Great pricing. Best customer service.

Constant Saving is tiresome but probably necssary.

Hey Neil, Thanks for your great review! :) We appreciate your feedback on constant saving and you can be reassured that we will look to better accelerate the process. Your great points on why you choose/keep us reminds us why we do what we do. We are in this partnership for the long haul! Thanks again! :) - Jason Durst, Chief of SalesNOW Client Happiness

Ease of data capture relating to client and prospect calls

Limited reporting functionality

The ease of use. Running reports on Opportunities is something I do on a regular bases, I live in the advance search. The forecast tools have become one of our go to graphs.

There are minor adjustments that need to be made with the graphs, not all of the are legible all the time. I would suggest making more of the fonts black so when the numbers run off the graph they are legible.

Thank you Nicole for your review. It has been a pleasure working with Electralink and love the Title of your review "One of the best decisions we made". It is a joy working with you and your team and we look forward to continue to support you as you grow your business. Thanks to your feedback we have made some improvements to our dashboards and we strive to continue to improve to support you better.

Ease of use Ease of customization Outstanding customer/technical support

I have been using the software for over 2 years and I have not found a challenge to speak of.

Great to here Sara, We are glad to be apart of your successful journey these past 2 years! You and your team are champion rockstars. Yes, you're that good. Let us know if there is anything else we can assist you with to keep your positive experience alive and your company growing! :) All the best, Mark

Me and my team use the mobile app daily! It works great and SalesNow customized it specifically for our needs! It keeps me up to date in real time with my Sales Team!

No cons here! If I had some cons they fixed them in the first few days!

SalesNOW CRM software is easy to use. I had a little experience with some of their competitors and SalesNOW was so much easier to use. It was a breeze to customize this CRM to my business and my needs. If there was ever any questions on my end their support staff was always there to help. Their team assisted us in creating a form that would work seamlessly with our lead generator. I would highly recommend SalesNOW for all of your CRM needs.

I don't have anything negative to say about SalesNOW

The software is easily customizable depending on what you need as a company. When I first signed up, the people at Sales Now were able to get what I wanted in the program and they were able to input data that I already had from previous CRM program that I was using. The mobile application is something that for me, takes the software to another level, as I am able input information immediately or pull it up from the road when visiting contractors.

There is honestly nothing that I can say negatively about the software. It was a little bit of a learning curve from some of the older representatives that I manage, but overall the program doens't have any real cons in my opinion.

Ease to Use Easy to Navigate Ability to Track from Prospect to Sale & from Sale through Installation/Project Completion Customized Notifications Customized Reporting Cost-Effective - Great Value

It would be great to add a business card scan capability to the mobile app for a quick/easy load of new prospects.

Thanks for the great review! Caleb has been a huge part of our team and I am glad that as your account manager he is supporting you well in your thriving business. We are currently working on a business card scanner. In the mean time here are few great ones you could look into: Sam Card and FoxCard (both free). Thanks again for your feedback! - Jason Durst, Chief of SalesNOW Client Happiness

-Customer Service Response Time -Ability to add new features -Ease of administrative changes -Collaboration on new projects

No cons were added to this review

SalesNOW is proud to work with Chemroy, an industry leading 50 year old Chemical distribution company. Working with SalesNOW, Chemroy has built a reputation for providing responsive, high quality technical solutions to all of their clients.

I like the fact that any type of customization requested, they review your request, analyze the processes, and usally come back with a better solution. Service is amazing!

None, your best solution to having a software customized from SalesNOW is to make sure you have your workflow and processes typed out prior to having the software created for your company.

Thanks Patrick for your review. We appreciate your title to the review "Simply Amazing". It has been amazing for us to work with you and your team as we work together to leverage SalesNOW to provide your clients the best service possible as you grow your business. Keep up the great work!

We were looking for our first CRM, and searched the internet for a cheap and flexible product. What we found was competitive priced. In no way did they come in a cheap, they provided value that went well above what we spend every month. They also customized design, settings and manufacturer interface for us. The support and response has been fantastic for over 2 years.

Our own learning curve and implementation. We had to overcome the resistance of our sales team. Once it really got going it has taken off very well. Mostly it took showing them that we would not back down, and that we were going to stand behind our decision and use more of the software, not less.

SalesNOW is easy to use, fully automates my business and has made my business process very efficient and effective. SalesNOW has helped me manage my customer relationships by collecting all of my customer touch points and their business requirements.

There is no cons that come to mind, it is a great software.

Wow, thanks for your stellar review Jim! We will continue to work hard in making SalesNOW a software that stays current, quick, and user friendly. Happy to have you as one of our long term SalesNOW tribe members! - Jason Durst, Chief of SalesNOW Client Happiness

I like that it has all the features you need to track and keep a tab on your business, while having the ability to personalize key features. The customer support from day 1 is the best, hands down. They really become an apart of your team. Couple that with the very affordable cost, and you have an excellent sales and marketing solution.

It doesn't integrate with our Health Information System, although they've tried very hard to get that done.

High level of security. All information is easily retrievable. Great CRM which tracks everything!

I don't have any complaints as this software does what it's supposed to do!

Thank you so much for your excellent review of SalesNOW Patrick. As you know, your data security is our #1 Priority. Great song reference of Boston, "Don't Look Back". Classic. Our support approach reminds me of another song, by Bryan Adams, called "(Everything I Do) I Do It for You". ;) - Jason Durst, SalesNOW Customer Success Team

Very intuitive and easy to navigate

May be too simplistic for some sales processes

Thank you George for the Review. It is great to see how under your leadership Eaheart has leveraged the SalesNOW technology and our services to both grow your sales and improve your customer service. Keep up the good work!

We had reviewed several CRM options before going with SalesNow. A lot of them were very complicated and we have several sales guys that aren't very tech savy. SalesNow was pretty intuitive to use and the staff at SalesNow were great to work with. They provided ample training sessions for our staff and uploaded/integrated all of our company info to get us up and running. Now we are about 6 months in and still getting tremendous service fom the techs if we have a question or find a customization that we want to make. Can't say enough good things to express how happy we have been with both their product and their service.

The only thing we found that we didn't like, is that SalesNow doesn't integrated with our email blast program iContact. But they do offer an integration with another email blast service which is free so this is pretty minor for us

I like the ease of use and the app. I am very happy with the customer support.

it has some limitations, but what it lacks the staff works hard to fix and make it work for us.

Thanks Jeff for your review! We appreciate your assurance and trust in us. Your questions and needs have helped us improve and grow along side you and your team. Thanks for being such a great member of our tribe! - Jason Durst, Chief of SalesNOW Client Happiness

The campaigns are loaded by the corporation down to an agency level and provide us with a HOT list of prospects from existing to new opportunities.

We can no longer upload data into the system, I do believe that option was disabled by the larger corporation we represent, and not a factor of SalesNOW, that has limited its effectiveness.

Helps us to organize contacts and the customer service is always fast and friendly.

Wish there was more customization available as far as how information shows for contacts, user settings, deleting chats.

SalesNOW is proud to work with Atlantic Real Estate Capital which is a full-service commercial mortgage banking firm that was founded in 1979, SalesNOW has helped Atlantic's team of top professionals provide their clients with customized, intelligent solutions. SalesNOW is constantly working on ways to improve our system and we appreciate Atlantic's feedback.

The flexibility of the product - with the ability to customise where required and the most efficient support around.

I am "nitpicking" when I say the GUI could do with some modernisation.

The user interface is much more intuitive than crm’s my company has used in the past. My outside reps love the mobile app. I have real time information on my teams pipelines. The customer service is exceptional and they helped customize the program for my business. Overall you cannot beat this CRM for the money.

I honestly can’t say anything negative about this CRM. I wish I found this CRM sooner.