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Passportal Reviews

Reviews summary

Pros

The integrations is has is perfect, the commands you can remotely is nice also like CMD and the info it can also fetch of said device.

Levon T.

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Their employees truly stand behind and understand the platform. SolarWinds will only improve that great, baseline technology and continue to give great support.

Lucas P.

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All in one storage of docs, and secure passwords. The fact that passwords are there for the team as they need them but are secured is great.

Amanda S.

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Cons

The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.

Michael F.

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So many users complained about having to use a password manager.

Thomas K.

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I am the one who set it up, the settings do not adhere to permission, the wording is different therefore it is extremely hard to set it up with accurate access.

Monika L.

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Overall rating

4.4

(85)

5

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1

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7

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85 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zero Complaints

Reviewed 2 years ago

Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep...

Pros

Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Cons

As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Has potential but not there yet

Reviewed 2 years ago

We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years. In our search, we found...

Pros

The mobile app to see passwords while on the field. +1 for MFA support. Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Cons

It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc. All the documentation part is still not mature as rivals like IT Glue: - Default templates don't have the fields we need, and if we modify them, we can...

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  • Ease of use
  • Features
  • Likelihood to recommend9/10

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keep track of passwords securely

Reviewed 14 days ago

nice to be able to store passwords securely and everyone who needs access can have access and retrieve passwords as needed. Makes the job much easier.

Pros

easy to use, setup and store passwords. Multiple users can access and update as needed. Can randomly generate new passwords so that they meet complexity requirements.

Cons

Having to login to passportal constantly (timeout feature is set too low for our needs and I find myself having to re-enter my password.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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From implementation to party of our daily rotation

Reviewed 2 years ago

The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.

Pros

Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords.

Cons

There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders. There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually. Support was not...

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  • Ease of use
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  • Customer support
  • Likelihood to recommend8/10

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Pretty good so far.

Reviewed 2 years ago

Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful.

Pros

It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.

Cons

There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator. Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Passportal has organize and streamlined my MSP

Reviewed 2 years ago

Passportal Ocular, Docs, and Sites has really helped my MSP mature and I'm very thankful to have it!!

Pros

I love many things about Passportal, but my favorite one is the 'Site' feature. Being able to securely share the entire password database with the PoC at each client is a major game-changer for my MSP. It adds visibility to the relationship. A lot of clients with outsourced I.T. feel like they are in the dark and kind of held hostage with their own environment. The Site feature bridges that gap and helps keep the client in the loop and feel like they've retained some ownership over their environment. Can't wait until the full documentation platform can be shared with the client!!

Cons

The biggest change I would make would be the ability to edit and change what configurations are listed in the menu tree under Core Items, Trackers, Apps & Services, & Others. I'd like to be able to move these around, rename them, add additional, etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Passportal gets a pass

Reviewed a year ago

We have solved our password management needs and documentation for clients in one spot and hope to solve more once we optimize the use of the system more.

Pros

I like how many features are combined in one solution from password management to documentation to offering portals to employees and clients easily.

Cons

The organization method of the system is not very logical. I do not like how you have to create a vendor and then a contact and that the vendor list is pretty much global and not specific to company. Also the agent on the servers do not seem to work correctly and we still do not see them functioning as they should. After contacting support we have decided to table fixing this since no one is in need of it at this time. I also do not like the addon in the browser it autofills 2FA and creates login issues instead of seamless logins.

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  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Passportal Ocular +Docs is helping us prevent brain drain

Reviewed 2 years ago

our documentation and password management are kept up to date allowing our contractors as well as the outsourced teams to know what we have in place.

Pros

How easy we keep records of our client's setup and secure their credentials.

Cons

there is a bit of a learning curve but support is helpful getting over the humps.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Enterprise password management

Reviewed a year ago

Very please with the solution, it makes it easier and more secure to login to multiple customer environments.

Pros

I was involved in choosing this solution for our organisation and chose passportal because it is the only true enterprise password management solution on the market. I like that you can organize your credentials by company, that there is a plugin for connectwise control, and that you have the option to share the credentials with the customer themselves.

Cons

There is no way to permanently delete something as a user, you have to get in touch with support to do this. This is essential for GDPR

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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PassPortal

Reviewed 2 years ago

We have been able to centralize and secure passwords for our company. This product has also helped secure our clients passwords for internal use as well provide a portal for our clients to use which helps provide value to our clients.

Pros

What I liked most about Passportal is how you can manage your clients. I like that i can private label the product for our company. The mobile app is great and very handy and works well. Securing our clients passwords has been a huge benefit.

Cons

Initial setup was not so intuitive and needed to run through the training twice.

Overall Rating
  • Value for money
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  • Likelihood to recommend10/10

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Great Product

Reviewed 2 years ago

This software has been a life saver in terms of saving time and money. I would highly recommend it.

Pros

I really like that all my clients information is readily available in 1 place. I don't have to hunt through pages of documentation to find a password, IP address, how to article or anything. All information is laid out in a standard format

Cons

the integration with ConnectWise Automate and Control seems a little delayed. and sometimes doesn't show up at all if the serial number isn't populated in Automate.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good bang for your buck

Reviewed 2 years ago

It's a solid product at a fair price.

Pros

Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner. It's as comprehensive as their largest competitor, IT Glue, but significantly less and with only a month to month commitment.

Cons

It's still not inexpensive, but it's necessary as you scale and mature your MSP. It's also a major undertaking to get setup, but there are good resources to get you up and running.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very happy with Passportal

Reviewed 2 years ago
Pros

It forced us to develop good habits. We previously documented in the site config section of autotask which was functionally no different than a notepad file. Passportal's structure of templates and linking forces us to put in more information which leads to better notes.

Cons

There are some customization aspects which are still lacking, but are on the roadmap.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best tool in our arsenal

Reviewed 2 years ago

We work with dozens of tools and passportal has easily been the most useful one. We have had to call in for technical support twice and both times our issues were handled on the first call.

Pros

Our passwords are secure and we have the ability to share those passwords as needed to clients. Password management has always been a nightmare but now it couldn't be easier

Cons

We add our client domains in and have the ability to see expiration dates but there is no way to run a report on all domains to see all expiration in one view.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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MSP Password and Security

Reviewed 2 years ago

Overall great experience, it helps us achieve some GDPR compliance and audit ability of our customers as well as a central store for documentation

Pros

The audit report of known password by user and the ability to change windows password

Cons

The fact that single sign on and ad sync is not an option at the moment

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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PassPortal Review

Reviewed 2 years ago
Pros

The reporting capabilities are pretty good. The idea of Docs is really good, but needs some work.

Cons

It's pretty slow going between sections and clients. While there are a lot of integrations, there are no ways that I've found to bulk edit imported assets, or merge duplicate assets. Runbooks don't export long sentances properly, they don't word wrap well. For instance a long URL in a text field exported to a PDF would go off the page

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Passportal

Reviewed 2 years ago

Even prior to the acquisition, Passportal had excellent customer service and support. Their employees truly stand behind and understand the platform. SolarWinds will only improve that great, baseline technology and continue to give great support.

Pros

The functionality and capabilities that are meant for Managed Service Providers are top notch. Administration, implementation, and set up was simple. AD and Chrome browser extension integrations were effortless/

Cons

There are some small kinks to still be worked out: some User/Password fields don't populate, a few newly created credentials don't auto-save, some small UI issues with extension

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Using passportal with 500 end users

Reviewed 2 years ago
Pros

The great thing about this software is that it seems pretty intuitive, I like the import feature for the passwords it works really really well. It has two factor authentication of course which is a requirement. lastly the windows sink although it took a bit of time to figure out exactly how it worked is extremely nice.

Cons

when we first reviewed this software it looked like the search feature was extremely powerful however after using it for a while it isn't as powerful as I'd like. Secondly there's no way to move items around so if I create an item in one folder I can't move it to the other without doing it one by one there's no mass feature there's also no document import feature which would be nice that being said importing or rather copying and pasting from word or even from a website works extremely well

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Clarity review

Reviewed 2 years ago

Passportal has been an easy tool for our team to use and has forced us to better manage passwords we use for our tools and access to our customer environments. Its another tool to help us improve the security we need for our client environments.

Pros

Software is easy to use and provides an audit trail for password activity. Integration with Automate is an valuable feature for our use of the tool.

Cons

Would like to see configurations between ConnectWise Manage and Passportal so that we don't have to copy information to Passportal.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Lost promises

Reviewed 2 years ago
Pros

Password management and integration with connectwise control

Cons

Unable to create folders to organize articles. Unable to update passwords through connectwise automate.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Great Product

Reviewed 2 years ago

Using Passportal has enhanced our ability to keep client passwords secure. Since there is documentation as well we are able to keep almost all of our information in Passportal making information more easily accessible. The ability to use Passportal with Screenconnect has been an added bonus as it makes logging into systems much quicker than before.

Pros

The website is very easy to use. The plugins for ScreenConnect and Microsoft Edge work very well and make me and my team more efficient. The password sync with servers has helped a lot with user support.

Cons

The plugin for Firefox doesn't work very well. The app on the iPhone only has access to passwords and none of the documentation. At times the server password sync can be buggy but it is easily fixed with a reinstall of the software. The customization of the documentation is a little lacking but not too bad.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excitement for future features.

Reviewed 2 years ago

Working with Passportal has been quite positive. The application is fairly intuitive and theirs always someone willing to help.

Pros

Passportal makes managing passwords for hundreds of clients simple. If a question arises, phone support is rarely longer than a 15 minute wait. Support staff is always courteous and wanting to help find the answer best suited for the scenario.

Cons

Features could be more fleshed out such as setting default properties for folders, but this is only a temporary issue since we’ve been informe by Passportal that this will someday roll out to customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good password management tool, fair documentation platform

Reviewed 2 years ago

Overall our experiences with Passportal (previous to being bought by SolarWinds) has been positive. While there have been some issues they have addressed them and the product has continued to grow substantially since we've been onboard.

Pros

It does a good job of keeping login information for various customers in a central, secure, managed location. It allows you to restrict access to specific clients to specific people or teams and tracks every time a technician has accessed a password so you know what needs to be rotated if they depart.

Cons

The browser plugin is tolerable but not great.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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Functional with Issues

Reviewed 2 years ago
Pros

The Search and Password Generator features are convenient and useful. Being able to keep my passwords in a different vault than the company passwords is great. I also like that I can share my username and password info with an individual without have to make it public for the entire company. Negative issues experienced when we first rolled out Passportal no longer happen and the fact that Passportal has 'fixed' these is considered a big Pro in my books! (IE: Organization Code would not save, credentials would not populate even though the URL matched). Happy to have a Canadian offering such as this!

Cons

The set up and transition to Passportal was not smooth, which may have been a training or implementation issue, but it was frustrating out of the gate due to issues that now do not seem to happen (see Pro comments).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Changed the way the business operates.

Reviewed 2 years ago

The software has enabled our business to organise, check and collate all our clients documentation and credentials in one place. This means our technicians are spending a lot less time searching for information, so overall efficiency for our customers has been greatly improved. Having the ability for our technicians to have their own secure vault for corporate credentials has also improved our overall security.

Pros

Access to the portal on any devices at any time. Portal is well designed and extremely fast to use. Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us.

Cons

After using the software for nearly 6 months we have found no issues.

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