Passportal Reviews

Nice looking, good integrations for current software

Every time you choose another entry the page refreshes!

Password management and integration with connectwise control

Unable to create folders to organize articles. Unable to update passwords through connectwise automate.

The product is solid. Its password management feature puts it ahead of other documentation platforms. But...

Transitioning from IT Glue has been nearly impossible. I was told we'd be able to export all our data from IT Glue, and import into PassPortal via a basic .zip file, but it wasn't that simple. First, and most importantly, not one password was successfully imported from IT Glue to PP. Zero. The same with documents and articles. So effectively, all of the useful information that can't just be grabbed...

Read more

The website is very easy to use. The plugins for ScreenConnect and Microsoft Edge work very well and make me and my team more efficient. The password sync with servers has helped a lot with user support.

The plugin for Firefox doesn't work very well. The app on the iPhone only has access to passwords and none of the documentation. At times the server password sync can be buggy but it is easily fixed with a reinstall of the software. The customization of the documentation is a little lacking but not too bad.

Passportal makes managing passwords for hundreds of clients simple. If a question arises, phone support is rarely longer than a 15 minute wait. Support staff is always courteous and wanting to help find the answer best suited for the scenario.

Features could be more fleshed out such as setting default properties for folders, but this is only a temporary issue since we’ve been informe by Passportal that this will someday roll out to customers.

- Very well thought out and robust feature set - Portal layout - Global search with options - AD integration

- Browser extension incompatible with Duo 2FA for certain sites - Organization key requirement. It resets on its own and I don't like storing it somewhere else - Passportal extension doesn't always prompt to add new sites, and clumsy when it does. If you accidentally click off the extension without saving, you lose anything already typed.

The peace of mind you get after you've changed all of your online access to use highly complex and unique passwords, but only have to remember 1.

Chrome Add-In: When entering search I have to tab 4 times to launch site. I don't like being forced to the mouse. Would be better if I could just hit enter after entering search and a match is found.

On browsers it does a quality job of managing passwords, and documentation.

On browsers including mobile, it has some issues like; form fill is non functional on Android.

Easy to use, super secure, customisable. Almost everything required when managing thousands of devices.

Documentation feature could be better, development slowed down since Solarwinds took over, now n-able.

Secured our passwords and eased access. Makes us more efficient.

Nothing yet, product is great. Straight As.

The functionality and capabilities that are meant for Managed Service Providers are top notch. Administration, implementation, and set up was simple. AD and Chrome browser extension integrations were effortless/

There are some small kinks to still be worked out: some User/Password fields don't populate, a few newly created credentials don't auto-save, some small UI issues with extension

Password management is easy and manageable

The Passportal Docs section needs an overhaul - its way to restricted and constrained. There are bugs in the templates as well. It doesn't allow for collaborative collection of data because the templates are too rigid. If the docs section was more customizable and took some of the features from articles - where you can add text boxes, change text size and move things around would be ideal.

When an IT engineer leaves the company, we no longer have to spend hours resetting passwords for all clients

Development for bugs and new features is rather slow

I simply does what it is supposed to do without any unnecessary complexity.

We found a glitch with one web site that would not allow login with the product. We simply use another browser until it is sorted out. The other thing is not really a con; I have to change all my weak passwords now and enter them into Passportal to keep things more secure. Not a terrible thing by any means.

easy to use, setup and store passwords. Multiple users can access and update as needed. Can randomly generate new passwords so that they meet complexity requirements.

Having to login to passportal constantly (timeout feature is set too low for our needs and I find myself having to re-enter my password.

Documentation and Ease of use. The ad sync with passwords is a life saver. Documentation has saved us hundreds of hours of troubleshooting.

I cannot right click and paste into my articles. However I can just use ctrl+V. Not a big deal just an honorable mention.

I like that I do not have to remember passwords and can auto load passwords for different machines. This way I do not have to memorize complicated passwords but still able to use a complex password for security purposes.

Sometimes the auto fill does not work and does not provide an error. I have confirmed the password is correct by manually typing in the password.

When we first saw the demo we were really impressed about the Password management capabilities and what it had to offer. Then once we got passed that we saw the real benefit of the product and that was the documentation side of thing the product had as well as the integration with Solarwinds RMM.

The only con we have found at the moment is the ability to have a default location to store articles and then link them to clients that share and use the same application.

The software is easy to use, able to upload credentials en masse and Highly adaptable

There are some areas i'd like to include Photoes in the body of the article or datafeild but I can only link the image instead.

The nearly transparent operation inside browsers.

The degree to which it illuminated our own sloppiness with password management (also one of its best features when you get right down to it).

Full auditing of password access Ability to fill passwords in ConnectWise Control (ScreenConnect) sessions

Documentation piece is lacking, but improving.

The ease of use and the return on investment with Site. Also +docs helps u renewing our documentation. And the integration with autotask.

nothing comes to mind, passportal has everything you need

Integration with ConnectWise remote control

Cannot view/copy the password in the connectwise remote control plugin. Requires logging in to passportal

Easy to use and easy to setup and easier to administor

I would like it to with work with all applications

Easy to use. It makes finding information easy. Links objects

Only thing missing is notification for renewal of subscriptions and warranties